THE BEST SERVICE you will ever find! These guys are knowledgeable and very friendly. I once even stopped in without notice to get my tire pressure checked because I didn’t know how at the time and they did not hesitate to help me. They didn’t make fun of my lack of knowledge, and they checked my tires with no charge.Furthermore, I’ve been getting my oil change here for a while and they are always honest about whether I needed an oil change or not (because I don’t drive the car a lot). They could have taken my money and changed my oil but were honest and let me know I didn’t need an oil change yet.Sure the price may be a little higher in comparison to other shops, but the service is unmatched by anywhere else. I’ve been to a lot of different shops: high prices, poor service, or rude members.Pro Toy of Knoxville deserves all the business they have and more!

This is the best place to take your Toyota for repairs and for service. Ive lost tract of how long Ive used them. My highlander has 223,000 miles on it. When ever I need a repair, the work is exceptional and the price reasonable.

Protoy is one of the best non dealership repair shops in Knoxville-Spotlessly clean facility and friendly, helpful folks. Perfect example of how a business that wants to honor God should be run! Highly recommended!

The staff was extremely knowledgeable and service was very reasonably priced and quick!

Dishonest. They backed one of our cars into something and lied about it. The bumper was already imperfect so I let it go, but still. Another time when I had my (different) car in for an OC they told me my brakes were worn down to the sensors when I had just replaced literally the entire brake system 20k miles earlier. I wanted to like this place but they were dishonest twice with two different cars, and playing the Christian card with that, them being liars, is especially nauseating.

Great staff. Friendly. Dont intimidate or try to talk over my head like *some* mechanics do. Quick work. Good work. The only issue Ive ever had is I got an air filter changed and theyd missed a small bit of cardboard that needed to be torn off. But they fixed that for me with no issue. Really wish they were a chain and were able to maintain the integrity and honesty of these guys. Itd be the best mechanic chain in the US.

This is the only place I will take my Toyota and Honda for repairs, great service and staff.

Very efficient, knowledgeable, and reasonably priced.

They’re okay. the only gripe i have is that they do take some time since they have to order the part from the dealership, so if you expect to go here you should not wait because it can be lengthy.other than that this is an okay service center for toyota’s.I will come back if I have time and transportation!

I had high hopes for this place, website states now servicing all makes and models. But this is not the case. They only work on Toyota’s, Lexus, Honda, and Acura and not Fords. So I guess they need to change their website. O’wellUpdate : talked to the owner and it was a miscommunication. All is well I have an appointment this week.Thanks

Always fast, friendly and affordable. We have been using them for several years now and have always been pleased with their work and honesty.

They are excellent people to deal with,good service and price,s.

My favorite mechanic in Knoxville. Professional and courteous, good work, honest and pulls no punches.

Nice looking shop. Heard very good things bout this place.

Honest, Christian ownership and staff! We have trusted our whole families fleet of cars with Pro Toy and their team for over 10 years!

Great service, fast and cost effective. Will definitely use again in the future!

These guys just rock! They are so professional and are honest and know what they are doing. I have had some tire alignment and an oil change done here and they are the upmost professional and honest auto shop to go to. Highly recommend them.

Big thank you to everyone at Pro Toy for working on my Tacoma for new brakes, rotors, axles, wheel bearing and hub assembly replacement. Very professional, down to earth and honest business. Great communication with letting me know what they recommend to be fixed or replaced. Both times I went I paid less than originally quoted which was already a fair price. My truck is riding very smooth and quiet now and I couldn’t be more satisfied with their work. Best experience I’ve ever had with a shop. I will definitely return in the future for any other repairs.

Very helpful and knowledgeable and at a reasonable price

The best in the business...highly recommend

The most honest people i have ever met! When dealing with more luxury like type brands like a Lexus people like to tack on small stuff that not is necessary and they think your just going just pay for it these guy there is no playing around they no what the problem is and use OEM parts which is huge . They have even have fixed stuff and not charge for it thats how kind hearted they are when I need repairs no one else I would consider thanks guys for being straight up A1 mechanics and being great people !

Fast, efficient and professional.

Great, honest service.

The experience of being in a car repair was so enlightening the warm feeling of wanting your business and the honesty of their work. If you do not need it they do not sell it. I really enjoyed the prayer session and the warm feeling of being around real people that cared. The owner down to earth and in Christ made my day along with Michael Garrett and their great work.

I wont bring my truck or my wifes van anywhere else. LOVE and TRUST this place.

Facility is super clean and the people are awesome

The guys over at ProToy are professional, personal and informative. They fixed my Lexus and charge fairly. I trust they do good work. Lexus of Knoxville charged $180 just to diagnose your car. ProToy charges $50. Need I say anymore?

This is the only place in town I genuinely trust. I received a quote for brake pads and rotors and was happy with the cost. What made me even happier is when Greg called to tell me they got it cheaper than anticipated. They saved me $130 when they didnt have to. Good luck with that happening at Pep Boys! If you are looking for good people who do great, honest work for the best prices you can find, Pro Toy is a MUST TRY!

Honest, competent mechanics who especially know Toyotas and Lexus.

I have been a loyal customer for over 10 years. At each visit the customer service and quality of workmanship has been extraordinary! A special thank you to Barry the owner, Neal, Michael and all the people behind the scenes who make ProToy the shining star of exemplary service. I so appreciate you all! May God continue to bless you and your business.

The staff was nice and friendly and the customer service was great!

Wonderful experience!

Thorough mechanics, reasonable prices, and timely service.

Honest quality service. Hard to beat.

Courteous with customers, upfront with pricing, and efficient with repairs. Thanks for the work.

This is a trustworthy business and they have a great reputation that is well deserved.

After so many good reviews of this place I hate to post this, but simply put, they dont identify themselves when they answer the phone, leaving the caller to think they have the wrong number! Im sorry, but NOT a good feeling and not the people I want working on my cars

Barry Dickey and the technicians at Pro Toy are such great guys! They take excellent care of my vehicle. Ive depended on them since 2002. I drove my last car (Toyota Camry) for 225k miles and my brother drove it another 50k before he sold it. My current car, a 15 year old Lexus, is going great at 150k miles and I expect it to go another 150k.These guys are courteous and helpful. They always explain thoroughly what needs to be done and, if possible, give me a couple of options. I highly recommend them for service work on your vehicle!

I have been Going to Pro Toy for over 10 years now. Barry and his team are the only people that I trust to work on my cars and my children cars. They are honest and very experience on any car. He works on my two Lexus, Ford Explorer, Suzuki, and My Toyota Mini van. They are the Best car repair shop in Knoxville.

A great shop where you wont feel like youre being swindled. Everyone is always respectful and knowledgeable. Prices are fair for the quality work.

Barry,Jay and staff are great. Accurate quotes and timely service. Willing to take time to discuss the service and in a very clean environment. While there is no automotive service that is desired, Barry and team make it the best it can be. I recommend them for all levels of work, tires, and batterys. Thanks Barry and team!Update 5-16-2017 - Another great experience at Pro Toy and this is the only place I would recommend you to take your vehicle. Resolved my battery issue without batting an eye. Customer oriented to the max! Honest and reliable!

Professional, honest, and quick service with accurate diagnoses and quality work. I would not hesitate to refer any repair work to Pro Toy-- big or small jobs. The shop is comfortable and the people are great. Every employee, from the front of the building to the back, seems invested in the own work. I have had nothing but good experiences at Pro Toy.

Cant say enough good things about the mechanics at Pro Toy. They never treat me like I dont know anything about cars, and always explain what they find when working on my car, and ask before they do anything outside of what I had initially requested. The waiting area is small but very comfortable, and they have fresh coffee, snacks, and wifi. I actually took my car to the Toyota dealership for a recall, and the mechanic there messed up my steering wheel, so I took it back and they STILL didnt get the steering straight, but I gave up on the dealership at that point and had Pro Toy look at the steering at my next oil change. Pro Toy fixed it perfect the first time at no extra charge. Love, love, love them.

Very honest and friendly service. Gave an overview of my vehicle and didn’t recommend any repairs I didn’t need. Highly recommend!

If you want someone honest to fix your car, then go to Pro Toy. This is the only automotive service/repair company that I trust. I have taken my Sienna to Pro Toy for years, and their experience with Toyota vehicles surpasses all other service centers - even the dealerships. Thank you Pro Toy for having great customer service and truly living up to 5 stars!

Great place to have your car worked on. Barry and his staff of technicians are knowledgeable, honest and do a great job of taking care of you and your car. The prices are reasonable and the work is first rate! I highly recommend Pro Toy for all your auto service needs. As the name implies they specialize in Toyotas but they can take care of any make or model.

They did an amazing job on my husbands RAV4. Other shops quoted us $900 but pro toy fix the car for only $300!!

I trust Pro Toy wholeheartedly! I appreciate their professionalism, integrity, and expertise. I know each job will be performed correctly and expediently. For these reasons, and so many more, I highly recommend Pro Toy!

Very helpful knowledge honest people. Prices are competitive

Prompt, reasonable and friendly

They are definitely trust worthy! They may also offer to pray for you. They are a Christ honoring business while being respectful of peoples faith.

Good Christian company that does good work without having to worry if they are doing what they say

We have been using ProToy for several years. We have always been happy with their service and pleased with the quality work. Just call them first, it will make things much easier.

They r good & Christain owner.Very professional.

A good alternative for work to be done to avoid the cost from the dealership mechanic. Very friendly, prompt, and quality work. Convenient off of Pellissippi and Lovell Rd.

Only place I like to go to for our car services! Fast, efficient, and always nice!

Everything about this place is great! Some of the friendliest and most kind staff members, not to mention the skilled techs.Very high volume, five days a week from open till close.

This place is far from a Christian business! It is a ploy. They were supposed to be looking into why my car was squealing and instead told me I needed an oil change. I refused it since I go somewhere else for that and it was only like 50 miles overdue( I am always on time with that). Got my car back after I let them balance my tires and drove 20 miles and my oil light came on. Long story a little shorter, they had stripped my oil plug and I had lost all the oil in my car in that length of time. They did not have permission to touch my oil! Went to speak with owner after I had to take off work and go to another place of business for them to fix this immediately. I spent money that I didn’t need to. While speaking with the owner, I asked him to compensate me for all of the trouble they cause. He said: “ I will have to think about it and pray about it. Most people find that they come out better in the end when I do that.” Ookay, what does that mean as a Christian? That God didn’t give you free will or the ability to make the right decision when YOU are the one that did wrong and made the mistake. This was the most ignorant comment I have ever heard. So God had to give him the day so to do what’s right. That’s definitely not how my God works. Again, this is all a ploy.He also would never return my phone calls and when he did decide he was going to compensate me, it was only a portion. Guess God only told him to give me a small portion! Haha. Just cracks me up how phony this place is.They DO NOT have you or your cars best interest at heart. As a female, I was trying to take my car somewhere I trust and can count on. Unfortunately, Pro Toy is the exact opposite.

Outstanding service. Very honest and helpful. Great expertise as well. I highly recommend them.

Good honest people to do business with. When Jay was there he anticipated your needs. Now Neal has stepped in and carried on tradition. Highly recommend.

Pro Toy made my car run great again!! Took our 1996 Rav4 in on a Monday, I received call later that day what repairs were recommended and Tuesday afternoon my car was ready to pickup.

We love Pro Toy, after countless trips in 2010 to the dealership for issues with my sienna not starting and getting charged over 100 dollars each time in diagnostic fees to be told nothing was wrong. We brought it over to Barry at Pro Toys and he said it was a bad chip in the battery. So less then 100 dollars later and we havent had another problem. The group there is great and alway make you feel right at home. We love them and wouldnt trust our cars to anyone else now. Customers for life!!

Great place to get your car serviced! A big thanks to Neal and Barry for the great job and fair price!

Great job fixing my wifes car! Trustworthy and Reasonable. Glad I found Pro Toy for car maintenance and repairs.

This review is in response to the review written by billy kilbey. I have been a customer at Pro Toy for a little over 10 years. I was at Pro Toy getting my car serviced the day billy kilbey came in to express his dissatisfaction with his service...I heard the entire conversation. As he was explaining his issue to the owner, Barry Dickey, at NO time did Barry argue with this customer or try to defend his employees. Instead he listened intently to this customer in which after he explained, the FULL amount of the service was refunded to the customer. Barry did not have to fully refund his money. Some auto repair companies would not have done this but would of asked if he could bring the car back in for further analysis. I feel this shows the professional integrity & respect Barry has for his company as well as the overall satisfaction of customers. Pro Toy is a professional family-friendly company of integrity who values their customers. They are honest and do not try and pressure you. On the contrary, this company will do as much as possible to try and work with you...even if that means FULLY refunding your money if youre not satisfied. I for one am very proud to be a customer of Pro Toy. I am grateful for the excellent service theyve provided for me over the years. I highly recommend Pro Toy to anyone who is looking for professional, courteous service with excellency and integrity. God bless you Pro Toy!

I can not say enough good things about Barry, Jay and the group at Pro Toy! I have given them several opportunities to fix things in my car that I thought were wrong, and they never take advantage of my automotive ignorance. They have always gone above and beyond to save me money on parts that didnt have an advantage to purchasing them new.I have been using Pro Toy for going on 10 years, for 5 different vehicles, and recommend them every chance I get. They have never made me look bad or disappointed me on any referral I have sent their way. You will not be sorry if you give them a try.

I Just had my timing belt changed by Protoy, I had nothing but great service and a very blessed experience with everyone that works there. Jay and Marty were very pleasant and very helpful. My truck was repaired in a very short time. The cost was very reasonable as well. I highly recommend Protoy, they treated me great and I will be back should I need them......Steve

I think these guys are great. Me and my brother both use them and there very reasonable and good.

These guys are the best! Honest, straight to the point and no bs. Ive taken my 4Runner to them for years. I used to go to Toyota service, who would seemingly quote me something over $1000 for just about anything past an oil change. Then Protoy would literally charge 60 to 50 percent of Toyotas estimate, without knowing Toyotas estimate. And the work is solid and fast. My 4Runner will likely go to 500,000 miles (or more), so Ill be going to Protoy for years. Second to none!

Barry and his team are great. Repairs done right. Great company!

Our Highlander had major engine problems, they solved them and were great people to do business with.

Barry, Jay and the whole team at Pro Toy are honest, reliable, knowledgeable and reasonable. Thumbs up, A+, 5 star service.

Interview for a position there, very nice shop,well organized, clean, friendly staff, quality work done here. Didnt take position, had a offer from another company that couldnt refuse

Always great service, affordable! I get my regular service here, tires etc.

Very helpful, quick, and easy.

The best .They specialize in Toyota and Lexus

Service is always friendly with reasonable prices

Did great work and cheaper than the dealership. Not there fault but it took a week for parts

I have had my car serviced at ProToy many times and never had anything but a positive experience. I was shocked to see such a terrible review from someone on here. The owner has always gone out of his way to make me feel comfortable and explain the work they were doing for me.It seems that the bad reviewer has posted positive reviews of 2 other places and in those reviews, again said bad things about ProToy. It makes me question his motives. So where did he really get his car fixed? The other reviews seem to be put out there only to give ProToy a bad name.I would urge you not to put so much stock in someones review when they seem like they are only trying to harm someones business. If you would speak to the owner, Barry Dickey, you would find out that he is a very honest person and would do anything to make sure you were satisfied with his work.

Best, most honest car repair around.

Fixed my car right the first time, a bit pricey but worth it!

Knowledgeable and reliable automotive service..

One word. HONEST!

Great service and pinpointed the problem immediately.

Wife loves this place

I keep coming back because of the friendly no pressure atmosphere and low prices. It is rare for me to say I trust my mechanic but I trust Pro Toy.

Excellent Service

Best of the Best

Great Service!