Tony G is super helpful! I went into the store not knowing what exactly I needed and he knew right away what it was and it made the experience so much easier and better for me! Super awesome employee, offers great customer and I can tell he works very hard. I will definitely be back!

10/10 Recommend this Autozone to all. James was very knowledgeable and was able to change my battery for me and assist me in finding the correct parts in a very fast manner.

I went in with a battery and a check engine light issue. I saw all the associates occupied with customers so I thought I would be waiting a while, but I was wrong. Because the store manager James helped me right away. He installed the new battery for me and gave me a print-out for the check engine like concern. He was also very knowledgeable and helpful with a few other questions I had. Thank You James!

JB and his big muscular self very graciously assisted me in finding the items required for my quest

Johnnie M. and James N. were super helpful! We went in looking for some specific bolts because our scooter was broken and they found them right away and helped us instal them! Best customer service ever! I highly recommend this AutoZone!

Clean, well organized store with knowledgeable and friendly staff. I’ve been here many times and always had a great experience. Most recently, Daniel replaced my battery for me which was a pain as it was located in the floor behind the passenger seat. He had a positive attitude despite the child car seat (that I couldn’t manage to remove) making the job much more difficult for him. In the past I’ve had other employees help me with AC issues and finding different parts for my car and the experience has always been a positive one. They have always made it feel like a friend was helping me out. This AutoZone staff goes out of its way to make it feel like it’s not just a place of business.

We were just at your store in Key West and your new employee Drea Forte assisted us. He provided probably the most excellent customer service I have ever experienced. All of the guys in the store were so incredibly helpful. You have an awesome team!

They go above and beyond here — I’ve owed a review since getting my brake pads and rotors here last spring. Returned today to get a battery and the whole crew was helpful on the phone and once I arrived providing great service and aide with my battery! Roy — you are the man. David was amazing too!

Friendly, helpful and efficient staff handles a large inventory with a smile. My go-to automotive store.

Unlike the other two auto stores in town, these guys seem to actually know what theyre talking about and try hard to win customer satisfaction. I really appreciate the service they give and even though I live around the corner from another store, Ill drive the extra mile to these guys every time!

James gave me the best experience ever. He made sure everything was correct on my truck. He is very professional, attentive and nice.

My wife and I were in Key West to celebrate our 35th wedding anniversary. The morning of we woke up to find our rental car battery was dead. After getting a jump start we drove the car around for about an hour only to find it wouldnt start again. The car rental company coordinated a tow truck to jump us off and contacted Auto Zone to arrange for a new battery. The tow took over 2 1/2 hours to arrive, once there the car was started and thinking our plans were completely ruined we set out toward Auto Zone. Initially there was some confusion at Auto Zone, at which point the Store Manager (I believe named Roy) stepped in and took ownership of the situation. He contacted the rental car company resolved the issue and authorized the purchase. He verified the correct battery group number and actually installed it himself all in less than 15 minutes. With a quick fist bump we were on our way. We lost several hours out of that important day, but thanks to the efforts of the folks at Auto Zone we managed to salvage our dinner plans and spent a very nice evening in a great town, Thanks Roy (?) for you and your teams efforts. If there are more stars youd be getting them.

Staff were very helpful! James in particular helped me find windshield wipers. Gave me a discount and helped me find the best ones for the money utilizing a deal with a rebate. They also recycled Oil for me very quickly. 10/10 best AutoZone in the region.

Every time I visit the store, the staff always greets me with a warm welcome, and ask if they can assist me on finding what I need. The staff is very knowledgeable and is always willing to help with finding the right products or parts for my vehicle. No complaints here.

James went above & beyond. He was very professional. I am 100% satisfied with the customer service I received today.

Daniel is amazing, always very pleasant and helpful. I only buy product at this location because of him. Other places arent helpful and dont know what theyre talking about. Or leave you on hold for 20 mins just for them to say they dont know.I would recommend Daniel for anyone needing help in the area. And if he doesnt know he will help you find it personally!!!Thank you for great service!!!

This store was excellant for 2 single women. They didnt get aggravated with us for not knowing what we were talking about. Very helpful!

For the past couple of weeks, Ive paid attention to new troubling noises from underneath my hood of my 2005 Dodge Ram 1500 - aka Burgundy Beast.Then the AC went out.I drove to AutoZone yesterday to get some advice about what was going on. Its likely the tensioning pulley, Roy of AutoZone tells me. I buy that piece and withing 100 yards away from Autozone, my belt is shredded and I limp into a parking lot. I walk back to AutoZone, buy a belt, rent a tool and proceed to replace belt and the tensioner.I discover another pulley(an idler pulley to be exact) - well the remains of the pulley - the inner and out race of what was a bearing and no pulley wheel whatsoever - has failed.Ah I think, the AC didnt have tension - no drive the compressor.I return to AZ to buy the next pulley. They dont have it, but they call a competitor. I walk to the competitor a quarter of a mile away. I buy said pulley. I replace said pulley, only to discover a third idler pulley has failed. I replace that as well.There is something to be said, especially when youre traveling to LISTEN to your vehicles, to pay attention to whats going on, and make repairs before they are catastrophic, as when it would have been traveling north across the Ocean Highway, where there is no AutoZone and no roadside parking.Im very thankful to AutoZone Key West and Roy and the manager, who helped me get back on the road.My wife is very glad I brought my tools now and we have AC again.

Roy handles my commercial account and have to say im more than pleased. Him and Danny make my work day seamless. Danny also came to the rescue when my boat sunk with some new batteries so I could pickle the motor. Absolute stellar team there!!!

Melissa is the coolest most helpful person! She checked our car and helped us have such peace of mind of our drive back !

First time In AutoZone and I must say I was very impressed with the store and the Friendly staff. I’ve been to the other parts store In the island and I’ve been most impressed with AutoZone. This young guy helped me with my battery needs and I’ll be a returning customer no doubt

Key West store on N RooseveltTop Freaking Notch!!!!I was in 2 weekends in a row march 26 and march 19 for a 2001 4runner (200k+) cylinder misfire and my 2006 Taco (250k+) that needed TLC. I had interactions with a few different staff and all were friendly, knowledgeable, and fast! This is not the norm for ANY store in Key West and a freaking breath of fresh air.Only shop on the whole Chain that had the parts I needed in stock for the 4runner and Taco with next day delivery for the more obscure 14 yr old part. I wouldve had to drive to the mainland given my immediate needs. Theyre basically ninjas.I knew what I wanted. They knew what I needed. I also felt confident in the upsale for the magnetic swivel sparkplug socket w ext., wire harness and denso plugs, and mobile 1 oil change deal. Also got some great feedback on my Tacos catalytic converter issue.I also FINALLY bought a diagnostic scanner, after chatting them up on the various models, that was in the goldilocks zone for me.Top Freaking Notch!!!

I would like to give a big shot out to Melissa, shes one of the managers in the Key West store. Extremely professional and knowledgeable on the store and the products. She gave me undivided attention with multiple items. She seems like a veteran employee. I continue shopping there over anywhere else and look forward to her assisting me.

Great place to shop

I really want to thanks James. his energy was so cool and he took his time to explain engine or vehicle issue that i might need knowledge of i really feel greatfull to listen to james explain and teach me . and he answered all my question and james service was great. thank you to all staff at auto zone in the keys.

Went into Auto zone for a couple of car supplies and Jorge Maldonado was very friendly and helpful! He went above and beyond to make sure I got everything I needed.

Great experience James was nice and friendly and they handled everything promptly upon arrival. Will definitely go back.

Great costumer service. Especially from Jose A, he was very attentive and help me find the wipers for my car, he didn’t hesitate on installing the wiper even though it was raining. I was able to get back on the road thanks to the store and Jose A.

This past week I needed some help with some repairs for my minivan. I called Auto Zone and spoke to Daniel, he was very helpful and patient with me. I showed up a few hours later and Daniel remembered our conversation, which made it very easy. He suggested several options and prices for my vehicle. This young man was very knowledgeable and an absolute pleasure to deal with. Plus he saved me some money in the process. As a business owner myself I can recognize a high caliber employee when I see one; DANIEL, thank you very much again for your help. I highly recommend him for your auto parts needs in town.

Nice selection of good seat covers.

I would like to thank Mr. Kelvin for helping me get what I need to fix my car. Kelvin is a excellent manger was very informative and efficient! Your staff is the best!

This is the best place to go for anything you might need for your car! Best prices in town and they give locals discount! Guys are super friendly, respectful and curtious! Love these guys!

Good service and better prices/selection than Napa

Went in for a battery on 2-21-21. James was very helpful in replacing the battery, even when he saw that the battery is situated in a tight spot. Thanks, James!!

Daniel and James was very helpful and gave my discount without me asking! Professionally installed wiper blades and very pleased with their service. Store is very clean and organized.

I’ve been an Auto Zone customer for 5-7 years now! Do love their services, such an awesome people very friendly, super helpful! They do know what they are doing especially Daniel Castro...he always treats me like a VIP...I’m just going their and he is always for me with a 100% quality which I love about it. Thank you very much Daniel for always being there for your customers and team and thank you for your great job!!!! Way to go.

George is an amazing sales associate. He helped me with a complex vehicle issue. George was patient, listened to my problem, and answered all my questions. He solved my problem.Once again Auto Zone helped me. The store manager not only sold me a great wiper but he came to the car and replaced it, making sure the new one fit! Amazing group of personnel working there.

Jorge was very helpful- best autozone I’ve been in- Jake

Tony s was very helpful and courtesy went out of his way. You need to see this gentleman along with Daniel c.

People are so nice and helpful every time I enter the store

Good staff, great prices ! I love Melissa ! Thank you team

I am extremely happy with the excellent customer service from Jorge Martinez. He knows all the products very well and explained everything to me in a very professional way. Hes very knowledgeable and helpful. I will definitely recommend this store to my family and friends.

Nice and friendly staff.Found everything that I needed quickly.

These employees went above and beyond, and ultimately saved our family vacation!We arrived in Key West, FL on the afternoon of President’s Day after an uneventful 1,700 mile trip from Massachusetts. We had just picked up our hotel keys when we realized that our truck would not start. It was now 4:00 pm on President’s Day and we were as far away from home (and my tools) as possible. Thinking we needed a new battery, my wife started frantically calling stores looking for a battery. Thankfully, we called this store! The associate on the phone was patient, knowledgeable, and helpful as they verified that the battery we needed was in stock.By some miracle we managed to get the truck started and drove over to this store. When we arrived at the store we met James, who sold us a new battery and offered to install it in our truck. James did a perfect job installing the new battery, however, the truck still would not start. Now I was worried! We needed our truck to enjoy our vacation but it wasn’t looking promising. Instead of leaving me to figure this out on my own, James and another associate named Roy, helped to troubleshoot the problem and ultimately we were able to determine that I needed a new starter.Unfortunately, the store didn’t have a starter in stock. This was another setback for us, but James and Roy were persistent. They were able to locate a stater for me at a nearby auto-parts store that was closing soon. James offered to let me borrow his own vehicle but I declined, knowing that he had already done so much to help me so I took off running down the street to get to the store. Another associate, Melissa, heard this story and decided that she would not let me, a disabled veteran from Massachusetts, run through traffic, in the Key West heat and humidity. Melissa drove over to pick me up and bring me back to my truck at AutoZone. While I was out getting the starter, James arranged for a mobile mechanic to come over to the parking lot and install the starter for me.Ultimately, the mobile mechanic was able to install the starter and repair my truck. The employees cheered just as enthusiastically as my family when the truck started up for the first time! We were back at our hotel by 8:00 pm that same night.Thanks to the help of these great employees and their willingness to go above and beyond for a customer, they turned a situation that could have doomed our vacation into a relatively minor inconvenience. I am happy to report that we enjoyed our family vacation and the trip home was uneventful.James, Melissa, and Roy (there were others, but I didn’t get everyone’s name) brought customer service to a level my family and I had never experienced. They literally went the extra mile for us. I will wholeheartedly recommend this store and their great employees for their exceptional customer service. They now have an AutoZone customer for life.

James was a huge help with finding what we needed! Awesome customer service!

Every time Ive been into the store Melissa is always so kind helpful and knowledgeable along with all the other employees it relieves me to know that everyone there is very knowledgeable kind patient and very helpful!

I went into the Key West store for the first time last week and I was greeted by a very nice young man named Jorge Martinez he was very pleasant and very helpful with my purchase I had a very nice experience for my first time going into this branch.

Im a diyer and this place is my go to place! First time here and I felt like family! Great staff even better management.

Autozone has always been my go to parts store but over the last several months I had the best experience ever with the help of Melissa Redwine who recommended parts I needed for the restoration project I have been working on. Her knowledge and help made the process so much easier! Thank you Melissa Redwine and thank you AutoZone key West!

Very knowledgeable and helpful.

Jorge M. is amazing, installed my battery in under 5 minutes. Thank you for the superior customer service!!

Today was a very rainy day and had a bad battery so I went to Autozone and was able to find my battery in stock and get it changed there by Kelvin. Really grateful with Autozone’s service and customer service.

Guys were ok at helping my problem.

Welcoming workers and easy to find everything.

Gotta get the wheels right!

Very pleased with costumer service... Store Manager Daniel C. always goes out of his way to help us with our fleet parts needs. A+++

Very excellent customer service. Went for AC charge. The sales associate saved me some money and schooled me a bit on how.to charge the AC then even better another dales associate did it for me!!!

Great and work hard staff.Clean store

Excellent service from daniel castro very professional he assisted me with the batteries of my car very friendly when installing them at no additional cost and he recommended the batteries of my boat very happy for the quality of service thanks for the good work I recommend it when you have any problem

Great store with excellent customer service!

Jorge Maldonado great employee lucky to have him.

Great customer service.

Amazing and attentive service. Thank you, Jorge Martinez.

Refused to honor their warranty if I could give them 0 stars I would. Told me I would have to pay full price for a new alternator when the old one is only 3 months old. Warranty is absolutely worthless.

Theyve got Delo 400 motor oil!

Great!

Service very excellent everybody very nice and friendly .

Staff is wonderful and great at ordering parts off computer. twice wrong parts came. First time definitely not stores fault. Being in parts biz for yrs myself.pretty sure its a corporate computer inventory issue with my car model. But still disappointed after all this time to get a AutoZone and have ordered parts come wrong twice.

James Nelson is a great asset! Super helpful & informative & I didnt feel rushed while we tried to figure out what part I needed! Hes a keeper!

Very helpful, especially because I dont know much about cars. The district manager was in town & actually helped put windshield wipers on my car after we realized that there was another issue. Very happy with their service.

Easy to locate items, helpful staff & clean store

Clean friendly staff and I suppose everything for what a car and truck needs. Good selection of paint.

Needed a battery for my f150,Melissa was knowledgeable and friendly! She knew her stuff,and turned me on to a 5 year warranty battery.

People there are always helpful you can replace your battery in the parking lot which makes it great

Kelvin A. Did a great job.

Professional and friendly staff and I can always find what I need there.

Store inventory is great, had everything I needed. Very well kept and clean, the staff however are not the the best, there was workers in the back while a girl on the phonehidden behind the counter, oblivious I was even there. Finally after two attempts at getting her attention she set the phone down and mumbled to check me out.

George has great customer service !

Nice store cool lights for your car nice staff willing and able to help you with just about anything auto.

Excellent service Very helpful

Great customer service and everything I went for was in stock

Dealt with Andrew for a new battery purchase & install. He was courteous & efficient. Thanks for making my stressful day a bit better.

Expert knowledge of what was needed for my car.

Very attentive staff. I appreciate that, and they helped a lady with her power steering fluid on the spot.

Very good service 2 head lights for my car and tools to help me change the lights

Had exactly what I needed!

How to check engine light problem. The guy was very helpful disconnected the battery and reconnected it to reset it. Solved my problem

Had to get two emplyees who were chatting to move out of way to get in store. Went and got five packs of #194 bulbs, proceeded to counter to find noone there,including the two that were at front door. Armored driver came in and a guy and girl walked by me behind the driver. The guy came back and got on the phone, never saying a word to me, who was standing there cash in hand. Feeling ignored with possible 40.00 purchase i walked out never to return.

Check engine light . People wa very helpful

Fairly new auto parts store in town and put forth a noticable effort with customer service to earn and keep your business.

Best AutoZone ever great staff just dont come late when they are closed they arent likely to open up lol

I feel bad for the one guy who was working while the other two employees ignored the customers needing assistance while chatting with each other. I went there because it was closest to my house. Wont make that mistake again .

Very helpful. Money savers.

Excellent service and products!! They go way above and beyond what you would expect!!!

The Best!

When I walked in, the store had everything I needed. The staff was accommodating, and was very knowledgeable about what my car needed.

They always treat me like a VIP.

Did not know how to look up an oil filter. Left empty handed.

Good customer service

Good wood people attention