Jorge was great in helping us with running tests on our vehicle! He went above and beyond to provide the resources we needed.

I am a local! Always gone to this store! There have been so many different managers, employees etc... I had an encounter on the 6th of July 2021, the day before bad storm!! An employee sent me away without helping me replace the totally dead battery on my vehicle which left me with NO vehicle!! The GM Jaycalled me immediately He was not aware of situation...He told me to come in today and his asst Matt would make sure that I was taken care of!! They were both so upset and Matt was so nice and helpful and saw to it that I had a battery, no problems,no red tape!! He fixed the problem without being rude!!! Thats customer service! Thank you

James is super helpful and knowledgeable. Recommended lube for plugs

Online there website indicates they close at 9pm and it’s been updated recently.. so I drove up expecting them to be open before 9pm but a few minutes past 8pm and they were closed with there hours of operation closing at 8pm. They should show some respect for there customers and update there website with the correct hours of operation and not waste people’s time.

Shop here often for my auto needs. Good pricing and selection.

James was fantastic. He had an abundance of patience and all the right information.

Prices & inventory. Not great

I tried ordering a part online said call the store to see in stock. They said I must come down and put a deposit on it and can’t be paid over the phone and I have an account. Went to store and now telling I must purchase the part. On top of that I’m purchasing an ignition cylinder so I couldn’t drive and got stuck in the rain. Thanks for making this a true Monday

Nice clean Place everybody was very helpful

Now that Sears is closed, tried Advance for a new battery. Walked in, Matt immediately asked what I needed, he looked up what battery I needed, and installed it in 10 minutes. Great service!

These guys are awesome. Car battery died, they got me up and running in a matter of minutes. Thanks again!!

Staff was so helpful.

Awesome prices for premium auto parts

Staff is not very friendly and would rather not be bothered

Getting in and out of the parking lot is not very convenient. Its not easy to tell until youre driving in the exit. The store is ok. Nobody offered any help but I ended up figuring out what I needed was out of stock. The stock on the shelves in general was pretty slim for a lot of items maybe its covid related. Im giving it 4 stars because Im giving them a little credit for covid.

No one knows anything about cars here. Good luck if you need to talk to an employee, they are clueless.

These people are the bomb

Pickup service was great, friendly and quick service.

Fast service and knowledgeable staff. And they honor warranties with no questions or problems.

These guys are the best. Mr James saved my bacon. Sold me the oil I needed for my Harley and loaned me the tools to change it right then and there. All in all saved 120 dollars over bringing it to Harley Davidson. This place gets 5 ⭐️⭐️⭐️⭐️⭐️

Great store

Bought a new battery the staff was very helpful

I really want a half star here, I think these people are worth 4.5. They are always friendly and seemingly busy all the time too. They normally have what you need and will help you to quickly locate it. Very clean store as well.

Always a good experience here! The staff are friendly and knowledgeable! They also check batteries and will install them free of charge...Ive used that several times in my 7+ years living here. Thx 👍

Young man named Pat helped me find 2 specific items and was very professional and courteousBravo, good hire advance auto !

I bought a scooter battery at the Key West store. The battery was dead, absolutely no power. I bought a new battery from another store and went to return the dead battery. The store manager told me they probably sold me a used battery (core). They would not refund my money. Said they would give me a new battery. I already bought a new battery.I have been shopping there for three years.Very poor customer service. If i could give a zero rating i would. I will not go back. They lost a good cistomer.

All the employees at our Advance Auto Parts store bend over backwards to help their customers. Everything from directing them where to find products to helping install batteries and windshield wiper blades!

Kinda forced to shop here because there isnt much on the island. This place is mediocre no matter where you are.

Best prices in town for automotive parts and staff will help you install small things like windshield wipers and such

Nice place parts

Now before I wouldn’t step foot in this place. With how it was ran but with the new management in play I seen a change. I now currently work here and have been reading the comments from the past few months and it’s a different environment. Give the chance to allow us to change all your opinions

I dont know anything about cars and Cory hooked me up big time!

Staff is always helpful. If they dont know something they look it up.

James is the man. James is ABSOLUTELY awesome. Ask for James, you wont be disappointed.

Found what I needed instantly!

Robin and Mr. James are very professional and knowledgeable.. always a good experience!

Im so glad the auto zone is opening soon. Maybe advance auto will improve their customer service. If not, then at least I have another option!

Not a bad auto parts store if you dont mind waiting in line for 15 minutes while the employees field phone calls or are just not present in the front of the store at all. Service is comparable to the post office.

Always friendly and helpful. Staff are quick to answer questions, look up part numbers AND help you locate it on the shelves.

They were very helpful and got me back on the road in minutes...great costumer service.

Worst customer service. Staying in line for ever because only one or 2 people working can actually speak english.Most of the times only one register opened.I buy from here just for emergencies otherwise online is the better option

Absolutely terrible service. Worst customer service ever. Brought a battery in that was seven months old told the gentleman I took a taxi to bring it in and exchange it. He said call back in one hour and Ill tell you whats up. Call back asked me to take a cab and once more to give him the receipt that I presented when I dropped off the battery. They do not have the battery in stock and have been asked to take another cab in the morning to pick up the battery! The gentleman without a question is one of the least compassionate unprofessional worst customer service representatives I have ever dealt with. No compassion, no sympathy, and absolutely no help.

Very helpful

This store is always a mess. Never enough help and nobody is ever there more than a year. Only game in town. Welcome to Paradise.

Ordered a new battery online for store pick and saved 20%. Cashier was very nice and knowledgeable.

Would give no stars if it was an option. Ran into the store to get one thing. James (he had a name tag) and has usually helped me in past and provided excellent service was busy helping a customer with parts.The second associate sat the entire time at the first register and was too busy talking with a gentleman who clearly wasn’t buying anything. This went on for at least five minutes - we all kind of just looked at each other like really..... Well he finally leaves and she sarcastically says do you need help you..... NO, I have been standing here for no reason at all.My receipt says her name is Robin W. First, she needs some serious customer service training. Second, if you have to be sitting and slumped over the counter than maybe you shouldn’t be working as a cashier and third if you do not like your job maybe you should seek employment elsewhere!

They never have enough people working at the counter and are usually rude. Youre better off going to Napa, theyre a lot more friendly there and are actually car people who seem to know what theyre talking about (although prices are high at both places).

These guys always take care of me and its the only part store close to Old Town.

Not all that helpful if you know someone that speaks Spanish your better off taking them in with you

A good autoparts store. Good sales. Awesome tool lending program!

Place order online...30 minutes to be ready and they never are. Manager was an a$$ when I tried exchanging a lifetime warranty part. Horrible customer service. The employees just walk around and never ask if you need help. Saw 5 employees and about 5 people in line and James was the only one on the counter.

Limited selection at high prices. Better off going to Walmart

Helpful staff. Good location. Well stocked.

Great service. Workers were very helpful even with what I needed to do around the city.

It would be nice if you posted hours of closing for holiday so people would actually know what time you close and didnt make a wasted trip !!!!

Great staff. Ie. James Brown

There is absolutely NO customer service. Husband and I just went in to buy oil, the men at the counter were rude and unhelpful. Its like this every time we come to this store. Maybe corprate should pay people a little more to get quality personalities in the store. This was for sure my last trip to this store!

Customer service and knowledge definitely lacking for commercial accounts

Go here if you feel the need to be ignored. Somehow they manage to have 6 people working and nobody running a cash register. The NAPA down the street has fast and friendly service.

Always find what I need for my crashers!

Horrible staff they are supposed to open at 7:30 am they dont show up until that time. If you are standing at the counter waiting for service half of the employees just walk by you without asking if they can help you.

Service is really bad, costumer service is rude and not helpful. if store close at 8pm, they have to help you till 8pm.

Very clean store, had exactly what I needed when I needed it.

Store has been here as long as I can remember, convenient location

Some of the employees are Lacking, which seems to be the norm now days ! However the young gentleman that installed my battery was proficient and kind.

The employees there are very helpful and courteous.

Staff usually overwhelmed, not very friendly. Pretty good selection of items.

Was informed they no longer will test for malfunction lights...making NAPA the better choice for business. Wont be back here

Always superior service from knowledgeable, pleasant staff.

Everything I tried to buy there wasnt there when the website said it was in stock

This place really cares about the customer and getting you back on the road. If they dont have a part they will tell you a place that does. Or the will order it and you can get it within a couple days.

Fast service, very knowledgeable staff.

Helped me with my Battery issue

Helpful staff, good products

No more diagnostics at this store, Staff is lazy and unhelpful.

Very helpful staff.

Great service and trusted brands

Im just glad there is one in key west. There arent a lot of major chain places here

Horrible attitudes and nothing but lies about their return policy. I will be filing complaints with their corporate office in Roanoke.

Advanced Auto Parts in Key West is the place to go if you need Auto Parts we dont have much to pick from

Terrible service. Very unhelpful lazy people.

No really good attention..

Ok for oil and other consumables when on sale, sales staff isnt very well trained, its kinda like a department store, if you need parts go to NAPA on Roosevelt Blvd.

Very disappointed in prices and lack of knowledge. Sent me home with wrong parts.

Staff is always helpful at this location.

Pros: Close to home.Cons: AutoZone Opened up and their service has got to be better by default...

Great service

Worst customer service ever. took over 20 min to ring out. One guy at the regester. Only 2 customers in the store. Avoid this place at all costs.

There is another store in town now. Worst service no staff.

Slow service. Go to AutoZone.

The other other place to get what parts ya need

Friendly staffs, very convenient.

Very helpful bilingual staff

Very helpful as always

Stay away from this place I would rate it - 5 the worst customer service ever.

As helpful as you want!

I was the only customer in the store and not one of the employees (3 that I could see) greeted me or ever offered to help me find what I needed.

The least friendly and most unhelpful employees of any business Ive ever been to.

Average service. Sometimes long waits.

I ordered online. When I stopped in an hour later my order was waiting.