Highly recommend this location! We came in today and we met with RJ, who is patient and super informative. We had to translate information to our Spanish speaking dad, and RJ waited and understood our concerns. Thank you again for your kindness. Satisfied customer thanks to you!

They were fast, knowledgeable and worked really well with me to accommodate my situation

Wes the thd Best! Extremely knowledgeable. He is Always helpful!

This review is long overdue. I only visit this location because of the great customer service that Wes provides to all his customers. Wes is amazing, and he is extremely knowledgeable in all the products. He explains everything to you in detail. He always go above and beyond to make sure the customer is happy. Wes always provides excellent customer service.

Muhammad is just starting is a great person! Helped me to go through the entire process of switching phones, getting the best deal and switching my account type! All the best for you guys at the store!

Wes was knowledgable and pleasant to work with. Great experience, and we talked crypto while transferring data to the new phone.

Thanks for the great service going the extra mile to help me.

Very helpful, very knowledgeable. Frank was great.

Me and my wife are very satisfied with our experience with Verizon. West helped us out and gave us all the information that we need in order for us to have a smooth transition from our old carrier to verizon.

West was very kind, offered quick service & was very helpful

Wes was awesome help! I highly recommend this location because of all the help he provided on our new service with Verizon and New phones. He took his time, VERY knowledgeable and overall awesome customer service. We are so glad we came to this location instead of the one closer to home! We couldnt be happier!

Franklin did an excellent job off taking care of us. Need more people like Franklin in the world. Great job. You got my business from now. And will recommend you to all my friends. Thanks again.

Wesley was extremely helpful at the grand parkway Verizon location. He was very patient and knowledgeable. Thank you so much.

Franklin was exceptional in helping us again Verizon is lucky to have him on their team

It was great. Just a little bit of a wait but I don’t mind. It was well worth it. I love my new phone! The service was professional and easy. Franklin was awesome! I got a great deal! Verizon is great!

Jean was very helpful, as was his co-worker. Pleasant, patient and just really nice! I was in/out in about 30 mins. In the past, buying a new phone, switching lines and adding lines, etc. could take 3 times as long! Thanks for valuing my time!

Wes is the man. Appreciate your help on the multiple things I needed help with. Made it smooth and easy

Wes was very friendly and helpful. I am very satisfied with the phones and the excellent service. Thank you so much!

Franklin was very knowledgeable and patient working us through our account/device setup. Thank you!

Franklin was a huge help getting me a new phone would most definitely recommend you guys to him!

Franklin, Wes and Jay at the Verizon store on Grand Parkway and I-10 are always very helpful and I will continue using this particular store for all my cellular needs!

Wesley was fabulous. He was super helpful and is very knowledgeable about the products he sells. He is willing to help and assist above and beyond the call of duty. He has excellent customer service skills. Thank you for making my day less stressful.

Excellent, friendly service from Wes. We will definitely be back when it’s time to upgrade :-)

I recently switched to Verizon and had a great experience with the sales representative named Franklin. Very knowledgeable, answered every questions I had, and made the process super easy! Im happy with my decision and thank you Franklin for his professionalism!

Franklin (at this location) was excellent. I had made some mistakes online and of course no answer on the phone from Verizons customer service over the weekend. Franklin knew what he was doing (9 years experience) and took great care of me.

Big Mike was very helpful in proving me the phone and services I needed to get the job done. His Customer Service Expertise sets the standard.Sincerely,Kate The Great a.k.a. Katherine Ann Robinson White Epic Hollywood Screenplay Ghostwriter of James Camerons Titanic (1997 Film) & Avatar (2009 Film) Franchise Et Al

I worked with Wes today and I had a great experience with him. He was very helpful, knowledgeable and patient. We had a lot to do in the store and he always made sure if things were good ok or if I needed help while I got my account reinstated and the purchase of a new phone. I will definitely go back. I really hope Verizon keeps him around and helps him advance in the company.

My dads iPhone was stolen and thankfully we got it recovered. I went in to this Verizon store to get a SIM card so we could get his phone working again. Unfortunately, I had to be assisted by Wesley Brooks who consistently tried to play me for a fool throughout the transaction. First, he tried to charge me $20 for the SIM card. (Ive worked in the telecom industry for 7 years and have managed AT&T wireless stores throughout the Houston area, so I know that there are no charge for these). He continued on with a list of his BS reasons of why I was being charged until I informed him that I intended on buying a case for the iPhone. Magically, the SIM card was now free. I picked out a case and was supposed to receive a 25% accessory discount with my work discount which is automatically applied on my Verizon account. He said that the case was $30, but he was going to give me $5 off because of the discount on my account. The actual price of the case was $24.99 plus tax in which I paid. He tried to fool me into thinking I got the discount. Lastly, he said I was all set to go and there might be a delay in my dads phone service working, but when I got home, both my dads phone and my phone service werent working because he activated the SIM card on the wrong phone number on my account. I will never be returning to this Verizon location and would not recommend anyone I know going there as well. Horrible service and Wesley most definitely doesnt not care about the needs of his customers.

I Already pre-ordered myself online & I’m Still waiting on a call from these guys that were suppose to call me back on pre-orders. Nice store though, not too reliable on the “call you backs”

Franklin was excellent. He was extremely friendly, knowledgeable, patient, and overall helpful. I highly recommend this store. Excellent customer service.

The people there made this experience a piece of cake! It was very quick I was in then out. I will definitely come again in the future!

Knowledgeable, patient, friendly, and helpful. We have been here for three times and always leave very satisfied. We have been treated well each time.

I to the Katy Verizon store on Tuesday, to check out the new iPhones and possibly purchase one. Franklin was sweet and amazing! He told me he would hold the phone I wanted, and to come back on Black Friday, so I would be able to trade in my old phone for credit towards the new one. He also checked my account, and found that if I switched plans, I could save $10/month. So I went back today (Black Friday), and once again, he was totally awesome and very knowledgeable. He helped me transfer all of my info and pics over to the new phone, and answered all of my questions! He was very patient with me, and showed me different things to do on my phone. I will definitely tell everyone about the positive experience I had. Franklin needs a raise, y’all! He’s awesome 😎

This location always has the best and most personal service. I drive out of my way to go there. Mike has taken care of me for many years. Thank you all for the great customer service.

Jean was very kind and answered all of my questions in a professional manner. I came the day before and was also helped by a worker by the name of Franklin and he was a huge help. Both these men need their work noticed and promoted.

Wait time was very short. Acknowledged we were there immediately. Very informative, answered all questions, made suggestions that would help me. I would recommend this store location and Mike to anyone!

Very happy with our experience at this location. Wesley was very professional and knowledgeable. Helped us with everything we needed, even applying all of our screen protectors and taking care of our trade ins; we purchased phones for the whole family and he was very patient taking care of our requests. Highly recommend!

Franklin has helped me every time I’ve gone in and has always been incredibly helpful and informative. I wouldn’t go anywhere else!

Michael was fantastic and helped me with all I needed. He was willing to look into my extra questions and cleared up everything I needed done. Thank you so much!!

Very helpful with information and searching for my requested accessory. Also was nice to see a place open and enforcing the mask policy as well

Phone upgrade for 2 phones went well. They were knowledgeable regarding the many available options being provided as well as the associated costs.

Franklin was so knowledgeable and professional about Verizon product. He is an asset to this organization and shills be noted of his great customer performance. Excellent skills!

Excellent customer service and excellent results! I recommend everyone to this store and see Michael B. H was excellent and we thank him very much for helping us switch. We love the service.

Wes is outstanding. Started new service for my tablet. Wes was extremely patient with me. Answered all my questions helped set up all my services. Will definitely refer all my friends to the location.

Stopped by to get a new phone. Pretty easy process, left with my new phone set up, and all my questions were answered. Thanks again for all your help.

Initially I thought it was a good experience. My sales guy Wes was helpful and friendly. As was the manager on duty that day. But that changed when I tried to return the extra charger that I didnt need. First I tried to return it to the store closest to my home, only to be told that they were a franchise store and Id have to go back to where I had bought it. Okay so thats what I did only to find out that I had bought from a franchise store as well. They would not refund it either because they didnt do returns on accessories. It was unopened and I never even needed from the beginning. I told them I thought I needed it because my old charger probably wouldnt fit the new one. They knew it was the same as my old one when they sold it to me. They were programming my new phone from the old one. So I called Verizon customer service and they gave me a refund. Thank you Trevor and thank you Verizon. No thanks to the franchise stores. Yall have something to learn about customer service. Its more than a smile and nice talk.Id like to thank Franklin for reaching out to me about this. He went above and beyond to help. I will be going back to their location when I need Verizon again. I would also recommend them to others.

I purchased a new phone (My phone was old with no iOS upgrades for years) and the salesman had some challenges with upgrading the iOS and transferring my data from my old phone to my new phone.This was not his fault at all.He stayed 45 minutes after the store had closed to ensure that all my data transferred and that my new phone worked properly.AWESOME CUSTOMER SERVICE!!!!

Great customer service!

Great service with attention to detail. Process quick and easy.

Thanks Wes for helping me activate my new iPhone you really gave awesome customer services.

Went there to upgrade my phone and look at possible discounts, Wesley was very helpful and did everything in his power to get what we were asking. Got my new phone and was able to get a discount, great store and great customer service.

This is our third visit to this store over the years and the gents here always treat us very well and are very polite. Not hard to see why this place is labeled a premium authorized retailer.

We went to Verizon today n we had a really good time Franklin help us he was very polite help us n answer all of our questions %100 recommendation to go with him to get service

Wes was great at helping with my upgrade. Very helpful and friendly!

Stopped by this store while in Katy and honestly I gotta say Wes made my switch from sprint alot easier! He was polite and had great customer service. I ended up leaving with an iPhone. Happy happy gal

I will no longer go anywhere else. This Verizon is the best., knowledgeable, curtious and personable. The best Verizon...EVER!!!

Westley was the best in all the way how he treat me thank you we need more persons like him than you again

You will pay more for a phone here, as opposed to Best buy or similar stores, but service is pretty good. Quite a lot better than store at Fry/I10

Didn’t even get to talk about my Verizon issue cause they closed 10 min early. Mr. Gutierrez you may need to check your employees.Or revise your hours of operation.

Friendly staff and very knowledgeable of phones

Came into the new the store to see what deals Verizon had. Alex helped compare all of my options and made my switch easy. If he’s there I would recommend working with him for sure.

My experience was great at this location. Wesley was extremely friendly and helpful with great customer service.

Franklin knew everything about my upgrading my phone. He answered all my questions to the fullest and was pleasant to work with.

I Will Always Return Back To This Location, Wes Is Amazing & Definitely Knows His Taste In IPhones. He Sold Me One & I’m Impressed. He Made Me Understand How To Use It And Didn’t Leave My Side Til I Was Comfortable.

I’ve left other Verizon stores with a bad impression but this store is fantastic! Franklin the manager helped me with all my issues/concerns I highly recommend him and his team.! Very professional

Michael has a customer for life. Excellent customer service, very knowledgeable about the products and very thorough. Absolutely loved him!!

WOW! Best experience EVER! Had real problems with my phone and account, Wes really made a difference, sorted everything out with fabulous patience, knowledge and assistance! Thank you very much Verizon King Wes Brooks🌠

The attention was wonderful …!

Wes was awesome! Made the process of purchasing a new phone very easy, he worked with us to get us the best deal.

Franklin is always very helpful. I had to replace a charger that I had managed to break. He got it all set up for me.

I defiantly recommend this place to my friends and family. Michael B is awesome. He listens to you and recommends the best available options to meet your requirements. Thank you, Michael, for your patience and all good work.

Franklin took great care of us. We had a very expensive transaction purchasing 5 phones and Franklin made it easy and pressure free.

Staff are super friendly and helpful! Ive purchased two phones from Jay and he always does a fantastic job and gives sound advice and options! Keep up the good work! I highly recommend this location!

Great service at this store. Very attentive to my questions and needs.

Representative was knowledgeable and he made the process of getting a new phone go smoothly.

Great customer service, very knowledgeable, extremely helpful, all the way around best Verizon store. Ask for Michael B. That guy is amazing at his job. He will make sure youre setup and educated with whichever device(s) you get. He takes his time and really helps you understand everything.

Wes was very patient & great answering all my questions & switching from my old provider.

Knowledgeable. Its my sons server, I take him there and Trust tem to treat him right.

Wesley was supper helpful and answered all my questions with ease.

Customer service was great. Great experience. Frank was the best and gave me the best services around.

Great service from Wes today, all the staff at this store is fantastic! Thank you!

Michael B. Was more.than wonderful! !! Im in the customer service industry and I was very impressed. Been here a few times and he always has the same great personality! !!! RECOMMEND THIS Verizon store and ask for Michael B.

Wesley went above and beyond to help me through a difficult situation. Appreciate that he took the time.

This location is open until 6pm on Sundays. I pulled up at 5:28 and the door was open, but the inside gate was locked. I said, Hello three times and a tall kid walked from the back and waived male off..UNBELIEVABLE!!! I just walked off

I hate a place with sales people who spend all of their time trying to upsell you instead of taking care of your problems. I went in with a straightforward technical problem and the very first thing the salesman did, before even looking at my phone, was to tell me that I needed to get a new one. I rejected that idea and the next words out of his mouth were, How about getting a plan with more data per month? I dont use half of the data per month as it is. I kept trying to get him to give me a straight answer about my technical problem and he kept trying to sell me something. It took him almost 10 minutes to admit that he couldnt answer my problem.

I visited to replace my S8, upgrading to the S20+. Wes was a pleasure to work with. No pressure and he was able to answer all my questions.

Great store, Jay has helped us the last couple of years. There was a few people who we did not like,but they all gone now. Ask for Jay or mike.

Great service and we got just what we wanted. Definite recommend.

Very friendly and helpful.

This was a very pleasant experience.

Jay and mike are just great. Recomend them to everyone. Thanks so much.

Great customer service!

Great customer service and very fast. I went there to ask about an issue with my IPhone 6 due to a speaker problem. Two staff members greeted me and I waited for a few minutes when one was available they immidiatly asked what they could help me with! After describing what was wrong with the phone he did not tell me I had to buy a new phone or try to sell anything to me! He referred me to a Apple Store close by that does repairs. After going to both stores I found out the because my warranty was up I needed a new phone which I gladly am goin back to buy from the Verizon store next to charming Charlies.

DO NOT GO HERE!!! These people are rude, inept and completely unprofessional. Especially Chris. If you want excellent, knowledgeable, professional service, go to the Verizon CORPORATE store at Katy Frwy and Pin Oak near the HEB.

Great service knowledgeable staff that take the time to explain.

Awesome location. Michael B. Is the best. He always finds a way to help you. I will always go to him

Franklin was a big help in restoring my phone. Thank you

Had a Samsung Galaxy S3 that would not recognize any charger put into it - this, on a Friday afternoon - and Im going out of town the next day. I bought my phone here (way better experience than at a corporate store) and they said bring it by, theyll take a look at it, and give me a loaner if necessary. My phone is insured, but on a holiday weekend, no way FedEx would have me a phone before Tuesday of next week. They tried a Samsung charger, and it worked, sorta. Luis explained the jack is probably on its way out - the cord might work, but might not. He checked my account and found I was eligible for the Edge upgrade...long story short, I have a new phone, did not get ripped off, and am heading out of town a happy customer with a new phone.

Friendly cosy little shop. A few wifi choices.Excellent choice of wifi gadgets. Disappointed with data bundle speed and prices.

Terrible place to go and the worse customer service possible. I was there Sunday and I got 2 phones, an Apple iPhone 4 and a Samsung Gusto 2. The Gusto 2 phone is defective and after calling Verizon I was told that for 14 days I could get another phone they said it would be easier to go to the store. The phone I bought has to be ordered so it could be a week and the store wont give refund or exchange for another brand or type of phone so I have to continue to use a defective phone, this after being with Verizon before they even became Verizon (was Houston Cellular). They can sell Verizon phones but they dont have to back them. The store is always empty for a reason, because they do bad business!!!! and dont try to get hold of the manager, hes never there and they wont give out his phone number...