Awesome and trustworthy service department! Excellent staff that were friendly, courteous, responsive and kind! Technicians properly diagnosed issue with my SUV, repairs were promptly made and I was able to continue my excursion!

I enjoyed my experience at Ziegler. Virginia was awesome and responsive to me and helped me every step of the way. They found a bank that would work with me and I honestly couldn’t ask for better service. I look forward to coming back in a few years! Thank you Virginia and to the finance team.

Purchased a car in less than an hour. They know what theyre doing. But wasnt happy with trade-in value offered of only $250

Excellent service. Bought car in Indiana thru Sams car buyers club (big mistake), and have had quite a few repairs. Joe at Zeigler has been fantastic.

Work was completed as promised, on time and van functions beautifully now. Thanks 😊

Bill was a great help and super friendly. The only downside was I didnt find the deal I was looking for. Other than that great show lot and very professional!!

Super easy transaction going from a Yukon to a Navigator. Everyone was very nice and knowledgeable, especially Tyler. Communication was excellent. Highly recommended!

Great dealer, great employees . Best place to buy a car. Best service department. Thanks. Been with them for years . The only dealer we would go to.

Great service! Made buying my new 2019 Challenger a lot less intimidating. When I want another car, they have my business!

Extremely impressed with Virginia and the whole team! And Im seriously not easily impressed. Fast friendly service. Excellent customer service. Will definitely buy another car with them.

Great experience purchasing my vehicle with Virginia from Ziegler. I found a Jeep I liked at one of the other Ziegler locations and Virginia had it brought to Kalamazoo within a few hours for me to test drive. She’s a very positive and helpful sales rep and I would recommend her to purchase your next vehicle from. I will definitely keep Virginia in mind for my next purchase and you should too!

Jeff and Seth at Zeigler made the process simple and seemless. This is the second Lincoln I have purchased there and will continue to give them my business.

Our car buying experience at Harold Ziegler Kazoo was very good. They were very professional and courteous, they listen to us and found the car that we were looking for. We will shop there again.

Tyler Eddy was amazing to work with from start to finish. He made car shopping a breeze by going above and beyond to ensure I was satisfied! I highly recommend going to Zeigler and getting in touch with Tyler!

Went to get my oil changed. Service desk was unmanned when I got there, which is understandable, but three employees walked past behind it and never asked if I had been served.The customer service guy finished with another customer, returned to the counter and told me I needed to drive around to the oil change express door and sign in there.Could have saved time if I had known or someone else would have directed me there instead of ignoring me.Apparently customer service is only the customer service guys job.I know the rules now and wont make the same mistake again.On the upside, it seems the service was completed properly although it took 45 minutes.

Brandon Hass worked really hard for us and helped out a lot. Thank you Brandon keep up the good work.

This has got to be the worst sales team Ive ever encountered.They perfectly exemplified the true reputation of the car salesmen.Strictly order takers, not salesmen. They had no knowledge of the used Lincoln I drove 4 hours to purchase.

The Zeigler staff and atmosphere were welcoming, and in professional readiness to service our vehicle. The got totally engrossed with an article in one of the assortment of upper class magazines, and cup of hot Coffee Zeigler provides for comfort while waiting in their immaculately clean, and cozy, feel of home, waiting room.They texted me to see if I was comfortable and whether I needed anything while waiting. That is the pinnacle of commitment to customers: they not only cared about the quality of service for my vehicle, but for me personally.Zeigler gets 5- Stars and 5 Thumbs Up!

Stopped in with a new key I had purchased and they initiated it for me....thats Zeigler BMW.I, APPRECIATE everyone and especially Mark the mechanic tech....I enjoyed myself being around other Motor Car enthusiasts.

The salesman was knowledgeable, efficient and very helpful. We would highly recommend Zeigler for all our vehicle needs.

Brian S is as amazing he made a connection with us and helped us all through the process. Jeff and Ed A where also helpful and kind. We enjoyed our experience and test drove 3 models. We are very happy with our decision to get a Nautalis. I would highly recommend.

Nancy Mead is a 1st class professional!She made our purchasing a 2019 Lincoln Nautilus a pleasure! Awesome, impressive dealership!

Quick service drive up was great today. ( Thursday am) I pulled up and was next in line. Went in to wait. They had tables and chairs set up a safe distance from others. Within 30 minutes my car was brought back to me washed and ready to go!

Caution. The car was fairly priced, the sale was fairly easy. Opted for the additional protection with the zguard package, it was not completed at pickup. I had to really push to have it redone and it eventually was. The difference was night and day so I dont understand why it was not caught before pickup. Per purchase agreement the mirror was supposed to be replaced as it had a crack in the plastic. I was told there would be a whole new mirror and then told they would just replace the broken part. The mirror appears repaired however there is still a small broken plastic piece. It would not have been as upsetting had they been up front about this repair, instead it seemed like a hope the customer doesnt notice situation. Other repair was completed fully and the car did get the ceramic coating eventually but it was not the best new car experience I have ever had and I feel leery of any services done there.

The customer service is terrible. They refuse to negotiate cause they believe that their pricing is the best of the best. I was in the middle of trying to purchase a vehicle and needed information to get over to my bank for my loan and it never happened. I couldn’t get ahold of anyone. The front desk person was rude and continued to transfer me to a voicemail knowing the person was working with customers and my situation was emergency. They include NOTHING they charge you for every single performance they perform on your car before you get it. I will never use them again and I will never recommend anyone waste their time. They act like you are not valuable as a customer and if you don’t buy it someone else will attitude.

Great service, friendly sales people, great experience, would definitely buy from here afain!

I am thrilled with the effort put forth by the sales team to locate and deliver my new Nautilus! Brandon Haas is the best!

Took my car for oil change and service. So friendly and helpful. Work was done quickly.

Virginia was very helpful and wanted the best for me. She was very quick and it was overall a great experience!

Go see Jacob Todd! Thanks for such great service!

Tyler, Jeff & Brandon... the hardworking trio: Tyler was my main guy, Jeff always had the numbers and Brandon came in clutch whenever needed! I couldn’t have come in contact with better car sales professionals if I wanted to! Buying a vehicle doesn’t have to make you leery or uneasy, and with them they will ensure it doesn’t! I ask a lot of questions, had very specific wants and changed my mind on which model half way through the process and then again on the home stretch... but it was necessary to ensure I was covering my needs and wants and they were right there to ebb and flow with those decisions, with kind -positive attitudes! I will say, I decided early on, that if they were willing to work then I was willing to stay committed to their efforts and dealership! Well... that commitment came in handy because my buying process was a marathon, two months in fact, due to uncontrollable circumstances (and my unwillingness to bend on my wants & decision changes) BUT I say that because through the entire process I was being communicated with, helped, and fed (if you’re lucky you may be treated to Jets too! Thanks, again!!). Let’s just say- I would do this process over and over if it includes people like them. It was a pleasure, truly!

Rob H. Was the best!!He made buying a car, a breeze. He explained the whole process from beginning to end with such ease.I felt very good about my deal. Love My Car!!!

Sales person was to my liking appreciated his style

Jeff Jones was fantastic to work with at Zeigler Lincoln. He was knowledgeable and prepared for a streamlined experience.

Highly recommend seeing Tyler Eddy at Zeigler Auto Kalamazoo for your next car buying experience. He kept it very simple and fun. I had my mind set on a car and left with another because he took the time to show me “like” options. No hassle buying, easy, fun, transparent. Will be back for sure!

I went to Cole Krum in Schoolcraft and kept getting the run around. So I checked on a vehicle at Zeigler. Virginia is who I worked with and let me begin by telling you, she is awesome! So sweet, full of energy and laughter and never once made me feel like she was trying to sell me something I couldn’t afford. She got me into a great vehicle in a very short amount of time. I got no run around at all! Went up at like 2 in the afternoon, left around 4 and came and picked up my car the next day. She has been checking up on me and has the best customer service. She got me an awesome 2017 SUV at an affordable price and worked with the every step of the way. I always have been really weird about dealers because I work in warranty and I feel most dealers just want that sale and will say anything but afterwards they just don’t care, tough luck kinda thing. But Virginia is amazing and I highly recommend her!!

I had a wonderful experience at Zeigler Lincoln. Tyler Trus was very knowledgeable about the brands he represented. He was super to work with and made my purchase enjoyable. I will ask for him in the future.

I am still bursting at the seams with delight!!! The dealership was buzzing with consistent traffic. Both Jeff Jones and the financial associate were diligently working hard to access my car needs and price point. I wasn’t sure if I was getting a car. I loved the selections. I enjoyed the social banter exchanged as we sorted out my details and processed the paperwork. I have only been home for twenty minutes and have already raved about my experience to my family and friends.This is my second time working with this team. Jeff Jones invested time to understand what I wanted in my car and what my normal routine consisted of. He took into account my work and leisure to formulate the best options for me. His financial support was equally engaging. I definitely will be returning to Jeff for my next vehicle. I’m happy to write this review. I strongly urge you to request Jeff Jones when you visit. Thank you so much Jeff!! I’m totally satisfied. Take great.care and be well👍🏽😊

All ways good service for.me

Looking for PWC last minute during Covid. These folks are on top of it! Kept us informed the entire time. Kyle is professional and knowledgeable. The showroom is impressive! I would highly recommend. Thx Donahue Family

We had a wonderful experience at Zeigler this week. We purchased a 2017 Honda Accord that was in fantastic shape, low miles, and still smelled brand new. We worked with Nancy Meade who is an excellent sales rep. She was well organized, thorough, and incredibly professional. You cant go wrong working with her and we will definitely buy another car from her again in the future.

I worked with Virginia and she made the process of buying my used Civic such a breeze. The customer service was great, the car is great, all around everything was great and I would definitely recommend to anyone to buy their next car from here!

Bought a CPO MKX on Monday. It was so easy, painless really. The people were friendly, helpful and not pushy at all. They went out of their way to make it a fast and easy process. They were especially accommodating to a family member with physical challenges. VIRGINIA is the best sales woman ever. Go see her and the rest of the team. Best selection, best prices its a total win.

I was treated very well and received quality service.Alex was very helpful and understanding in the kind of vehicle I was looking for and my budget . Thank you for helping me purchase my new car.

Drove all the way from Indianapolis, Indiana to buy a car from them with cash in hand and they refused to sell the car because they couldnt make enough off the car. After I was told before I left home the price they wanted for the car. Very poor service. Would give 0 stars if I was able.

Very good customer service, communication, the prices are kind of steep but it makes sense for the name that youre paying for.

Salesman Bill was amazing, would have been a 5 star rating however the managers are very rude when u ask them questions or for a car fax.

Very friendly and professional sales people and staff!

Fast and simple. Everyone there was awesome. They didn’t try to sell me everything under the sun which is very different from most dealerships. Great people to build a long lasting car buying relationship with. Next vehicle we buy will be another Ziegler. Thanks guys keep up the great work

Great price for oil change service.

Grant and Prince were very professional and personable. Prince actually suggested the car we needed!!! We are more than satisfied!!!!

Went in to look for an obscure small screw bolt for my liftgate support on my 2001 PT Cruiser. Parts guy recognized the part. Looked it up, and they had one. $2.00What could be better. Great friendly service

Virginia was amazing!! She was attentive, patient, and really went the extra mile for me, all while keeping a big smile on her face. I had been to a handful of other dealerships throughout the week and none of them treated me as well as the folks at Ziegler of Kalamazoo. Best customer service ever! Thank you so much Virginia! 😁

We absolutely enjoyed our experience here to the max. Jeff Jones was awesome to work with as well as Derrick Jones (no relation though lol)! Both helped expedite our process and answered all of our questions. We love our new Lincoln navigator 2020.

Quick communication and easy to work with. Brought new car to house for signing of docs. Tyler couldnt have made it any easier and came in on his day off to help.

Very bad exprience. I followed the dealer (will not write his name) for almost 2 and half weeks for a crv. Took appointment for sunday as per discussion and confirmed with him, And when I confirmed again on sunday before starting, he told me that, we not open on sunday. I Took the appointment again for upcoming saturday and when I confirmed again on friday, he told me that crv is sold.Very un-professional.Will not recommend anyone.

Beautiful lot and building. Upon entering, the Receptionist was sweet and professional. Our sales consultant, Adam was able to answer our questions and made our visit short. Thank you everyone :)

Super nice bathrooms that are well kept, the hand dryers alone are something to write home about. Took my vehicle there for service, and was taken care of.

Troy was personable and a joy to deal with when purchasing my first Lincoln. He made buying a car easy, and not leave me wondering if we hurried into this and making a mistake. Thank you Troy, I love this car so far!!

Honest and friendly Service Advisor (George). He took good care of me and my car

This dealership displays awesome prices on their website to draw customers, unfortunately they are fake! I was looking at a vehicle that they subtracted a dealer discount to the MSRP and then subtracted an additional employee pricing rebate incentive to the vehicle lowering the cost essentially $16k below the MSRP. I had a hard time believing this so I got in contact with the dealership and they informed that the discount and rebate DONT stack and you would only qualify for one or the other, which contradicts the website final price that included BOTH! These lies are why people dont like car dealerships. Just be HONEST with people and give your TRUE price, people would appreciate that!

I called ahead to see if they had express service open - was assured I could get an oil change quickly. On arrival was greeted somewhat curtly, and when I gave my address as Philadelphia was told I should just take my car there for service. I let him know I was in town and wanted an oil change as my service light was on. I felt as if I was inconveniencing this man. Was told it would be 30-45 minutes. After 90 minutes I asked how things were going - never received a call or text saying car was ready. Car apparently had been done for a while. Customer service and communication definitely not up to expectations.

I have been a customer for decades. The staff is great but the lack of following the Covid19 protocols as set forth by the health department made me extremely uncomfortable. I wont be going back. Ill be trading my car in before I need another oil change and I wont be doing so there. The clear message was they dont take the virus seriously and, as a health care professional of 40+ years, I dont appreciate it.

Brandon was great! He is very responsive to all questions and knowledgeable about the cars he sells. Go see him if you are in the market for a new vehicle.

Good prices and service

TERRIBLE customer service this morning! We recently received a recall on our Lincoln MKZ, when calling to schedule a time to have the recall looked at and an oil change the FIRST attempt I was was placed on hold for just under five minutes and as I was checking the phone to see how long was placed on hold the gal picked back up and said that there was nobody at the service desk and could put the call into voicemail. No big deal. At that time understanding this things happen thought it best to try dealership X where I bought the car and have always had great service. Very easily reached Chris at dealership X, that unfortunately wasn’t a Lincoln dealership, did everything possible to take care of the recall and oil change, including getting me in touch with their Lincoln dealership, unfortunately in Coldwater. Being in Kalamazoo and understanding that recalls are make and model dealership specific and trying to make it easy on everyone, as well as, throw some business to Ziegler, I thanked Chris for her help and tried again for a SECOND time back at HZL. As luck would have it the gal answered and stated that there was now someone at the service desk and put me through. When the call was picked up the unidentified male answering yelling into my ear about “yeah go ahead and order that part, etc.” yelling at someone across the room finishing his current conversation. Again. No problem. However, when it was time to discuss, the youngster on the other end was short when I simply asked him about the recall and an oil change while I was there for the recall, maybe. It was, what we in the business call an easy phone call for him, as he blew me off and said “yeah you need to call back next week” regarding recall and told me to call back on Monday. “Bill is the one that schedules these types of appointments ” and couldn’t end the call fast enough. No offer of let me take your information and we’ll save you the trouble of a THIRD attempt to do business with us or any attempt at accommodating or willingness to resolve this small request. We typically do not share these types of experiences and understand that sometimes service falls well short of one’s expectations, but just thought that potential HZL customers would want to know. Also, we figured that the good people at Harold Ziegler Lincoln during these challenging and competitive times would find this feedback useful, as well.

I had an awesome experience with Matthew last night. Very professional, listened to what I needed and wanted in a new vehicle and helped me pick the perfect car for our family. I highly recommend this place to anyone needing a new vehicle. I was in and out in 2 hours and was able to drive my new car home the same night. Thank you Matthew!!! I will definitely return for any future car needs!!

Great service and helpful making a decision on myPurchase with and would recommend them.

I had to take my mercury in for the airbag recall that was announced last spring. I was told Monday 930am and when I showed they took my keys and had me sign and not 5 minutes later, I get a call. They had me down as Tuesday and it didnt matter as this particular model year was a 4hr job (the dash has to come out). So they need to do Wednesday. Wednesday was my day off and I need a vehicle to run errands, some out of town. I was told shouldnt be a problem for the inconvenience. They gave me a nice car on Wednesday but apparently no one left a note about it. They apologized for not having it warm because they didnt know. I picked it up much later that day. Full disclosure I have 2 kids and I spend plenty of time driving around. The floor and car are usually a mess. Which makes it dumber that they put the trash from my passenger side on my back seat and everything thing from my glovebox on the floor. If they had communicated with me that the glovebox need emptied I would have gladly done it. For the love of money put my important papers in the seat and leave trash on the floor! Dont get me started on George the Lincoln Ford mercury service manager. He sends out poorly worded letters instead of returning phone calls but will call to request the mileage. The only reason i gave a 3 is everyone else was very nice and helpful.

Brandon was so helpful, he listened to what I was looking for and found my car! The buying process was so stress free from beginning to end and now I am driving my dream car!

Tried to find a sales person. They were very busy taking to themselves. They had no problems ignoring customers. Now have to find another Honda dealership.

Its clean nice staff good prices fast at trying to get you exactly what your looking for.

The best place to buy a car. Great professional people.

Team was very friendly. No pressure to buy my car, just wanted to help me out!

Worked with Travis and Kevin for the trade of my vehicle and the lease of my new Pilot. From start to finish they were extremely helpful, professional and prompt. I could not have asked for a better experience. I highly recommend for both their service and sales departments.

They worked hard to get me out the door the same day. Great service. Friendly and professional!

Have an appointment for service tomorrow morning at 8am. I called the facility at 7:45pm the night previous.they close at 8pm. I only wanted to find out if I could drop my car off outside of operating hours - do to unexpected work obligations in the morning - or be able to get a ride to work. The receptionist answered the phone and transferred me to the service department - I only got a voice mail. I hung up and called back to try to ask the receptionist this simple question. It is now 7:46pm. Well now no answer at all.. so needless to say I wont make my appointment tomorrow as I don’t know if I will be able to get to work. Very disappointing- I was only attempting to ask a simple question - I don’t think I would have kept them past there out time - but I guess the excellent customer service only applies while buying the car - after bought good luck. I was also told they don’t do shuttle service when I made the appointment because I didn’t purchase my dodge vehicle from them.. I bought my last one from them. I guess that didn’t matter..

Car buying is different than it used to be. They are not dealing on price like they used to. But they helped us in other ways, fair negotiations, good used cars and lots of options to choose from for protection. They made the transaction transparent and seemless.

This was probably the best experience Ive had buying a car. Virginia was awesome. There was absolutely no pressure to buy. She explained my options and was very professional. I wanted to buy my car on her day off and she came in anyways to make sure my experience was great! Thank you Virginia for a wonderful experience. I will be back to buy my next car!!

My 2008 MKZ has a recall. Made appoint no problem. Upon arrival I stopped at 3 spots within dealership trying to figure out where Lincoln service is. Spent time I dont, and Im sure employees dont want to deal with customers complaining. Apparently employees have complained FOR YEARS about this very thing.Of note, the service employees wearing masks. Thank you & I appreciate you for doing so. To the sales people and others who around the show room, not one is wearing a mask.

It was quick and easy experience,salesman Bill Rickley was very knowledgeable .love my new car!

Test 🚗 drove a couple units

The experience was stress free and no hassle at all to buy!

Great service department. Very helpful, nice and not pushy sales people. Clean show room. Ill be going back to them when I need service.

We had the best absolute experience here!! Thank you so much Tyler Trus!! I love my Fusion!!

Had a wonderful experience with Randy L! The easiest car buying experience I’ve ever had, hands down. I actually had just left a competitors lot down the street unhappy with the way they dodged around a lot of my questions and concerns....pulled right into Zeigler and had a deal made within less than an hour. Great folks!

Went in just to look and Randy Lund offered to help. He was great to deal with. He knew his stuff and I appreciate the fact that he dealt directly with me and not my husband. He was quick and simple and down to business. Has a great attitude and is the kind of guy that doesnt mess around, hes there to help and get you the right car.

Troy was delightful and very personable! He certainly won us over. Such an inviting place, kid-friendly, and a positive environment. From start to finish, Troy and Ed made the process comfortable, pleasant and exciting. We are very impressed with the staff at Harold Zeigler Stadium. Thank you, Troy, Ed, and Nancy! Your customer service and warmth is greatly appreciated.

Service was excellent and swift. Good environment at dealership. Live and work in Kalamazoo and never heard anything negative. I would suggest this dealership to anyone.

Outstanding service, and sales department !! Chris Snyder, thank you for helping us !!!! wouldnt go anywhere else

Excellent service overall!! This was a pleasurable experience and working with Adonis Simpson was very refreshing. They have a young knowledgeable young man working there and he has a natural zeal for selling cars. Very transparent. They offered the best pricing possible for an amazing automobile. Needless to say, I will definitely purchase my next vehicle from Zeigler to replicate the experience.

They hit the front bumper of my friends car then they denied it. I spoke with the general manager by myself he was disrespectful also he denied the whole thing and offer us $50 to leave...!!!

They dont have customer Service.They have bullying tactics.

We couldn’t be more pleased with the purchase process that we just experienced - Jeff and Ed were great to work with!

I worked with Nancy Meade and did an excellent job of the options on the Lincoln that I purchase. Great job!!

Great job service

Mixed reaction, initial purchase and paperwork, staff were very friendly and eager. However whilst trying to get all the details of the deal taken care of afterwards I noticed a drop in customer care and felt quite forgotten. All said and done I wouldnt go back but wouldnt dissuade others from testing the water, just be crystal clear with your contract negotiations and get it all in writing.

Austin was great and helped us get into our new truck quickly and easily

DO NOT GO HERE... not a single worker wore a mask. We are going back in to locked down and these people can’t cover their faces. If you don’t want COVID then I recommend you go somewhere else.

Amazing customer services from Troy! Thanks for getting me out of my situation and on the road. I will recommend Ziegler! Great customer service, great communication and a great experience. Thanks Troy.