Excellent staff and Manager Liza (Elizabeth) were outstanding ! Definitely will continue to do business with them and spread the word to others.Mahalo

I have to say that the sales person didnt hesitate to help me and was attentive and to the point. Very good experience

Lots of furniture decor to choose from; the downside is that everything is sold in sets. For example; coffee table is sold with two end tables, a customer cannot just purchase one end table, or just the coffee table. The prices are so, so; the customer service leaves a lot to be desired. I asked some questions about tables, the salesperson did answer the questions. Then just walked off the floor; while I had additional questions. Her co-worker wasnt allowed to give me any info on items, because I was her customer. So I left.

Store is very beautiful. Lots of choices to make your home looking new. Prices are reasonable.

We did our fair share of searching for good furniture on Maui & Ashley Furniture had the best variety & most reasonable pricing.Ask for Chris! He was incredibly helpful & patient. My husband & I took a rather long time to pick our furniture & Chris let us take our time w/o rushing us.

Walked in, greeted by a nice lady named Louanne & was told if we needed any help, just let her know. So we start walking around to look at bed frames as thats what were interested in, & notice this same lady who greeted us walking slowly behind us acting like she was looking at stuff and working. So we go on our way & still continue to browse other bed frames, we come across the same lady AGAIN, at this point my fiance and I are a little upset & feel discriminated because were locals & walking around like we cant afford it. Were both livid, but not letting this women make us feel small. We finally came to an agreement on what 2 were interested in, we call onto the same lady who has been FOLLOWING us the whole time to check if they had it in a king bed for both. She comes back to tell us she does have it in stock, but had no price(probably cause she think we couldnt afford it, we could feel that vibe). She grabs the price & we took a few minutes to decided & made a decision. Although she made the transaction really easy,the instructions to their warehouse is confusing. We said thank you, & made it to their warehouse which has slumberworld & homeworld on it but nothing for Ashley furniture. Took less then 15mins to get all our stuff & had it up less then 3hrs at home. I just hope Louanne realizes how she made us feel here & hope this company doesnt pride on only helping NON LOCALS & giving their 100% over trying to help the born & raised LOCALS & following them around like were criminals.

Had a great experience shopping there for a sofa with chaise. They had a special for 200.00 more you get a coffee table, 2 end tables, 2 lamps, and an area rug. Chris really helped us out without any pressure. Looking forward to the delivery of the sofa set next week. Thank you Chris!

Just moved to Maui and surely glad to find the perfect dining table set for my family with the awesome assistance of Kawika. He pointed out the table set and loved it! 👍🏼👍🏼😊

They have been extremely disorganized. Really nice people working but for the amount of money I spent it is shocking that they cannot communicate better buy returning calls and having correct information on file.

Not one person asked if I needed help. There was one guy sitting at the “service” desk near the entrance but he was on his phone the entire time. I saw a few sales people milling about but I don’t know, maybe, I don’t look like I have money to spend?? Oh, I take it back, there was one woman who told me that an item I was looking at was available in another color. She said this as she walked by. Aside from that, nadas. They must not need the business (shaking my head). Visited on 5-6-21.

The employees at the store are great theyre very helpful and I must give a great big thank you to Darlene she helped me out tremendously Im not in Kihei right now but I am on the 9th island on my way over there but I wanted to be able to partially furnish my condo that I just recently bought and I just wanted it all together Thank Darlene so so very much wonderful lady wonderful lady and my experience was awesome

Kawika assisted us in buying a new couch. He was very patient, wasn’t pushy about purchasing the pricier couches and stayed within our budget. He’s an excellent salesman! Ask for Kawika the next time you’re in.

Walked into the store not one sales person greeted us or acknowledged our presence. We were even standing next to an employee on a computer and no nothing so they lost our business. Sucks for them.

No pressure sales staff, great selection of quality furniture

I came in your Kahului store with 2 friends. Lawrence Taylor was very helpful with navigating us through our different options as we went through the store. We had different items we were looking for and I was pleased how Lawrence was quick and efficient.Aloha, Joy

I shop a lot at Ashley Homestore remodeling a couple of condos on Maui. Kawika Balauro was so knowledgeable and helpful in educating me about several different options in outdoor furniture, as well as delivery times and available discounts for buying additional pieces in a set. He’s very likable and pleasant to work with, and was able to quickly do the paperwork and transaction and get me on my way. I would confidently recommend him and Ashley Homestore to anyone!! Many thanks!

Very easy, no hassle at all, organize

Pleasant staff, althought they could use more floor staff. Bought 2 beautiful prints from Ashley furniture warehouse on Maui and the staff were professional and courteous. I would highly recommend them

Customer Service is the best ! Kurt worked with us for weeks while we decided which couch to buy. Once ordered it came in early and was delivered with a smile. I will shop this store every time. Thanks Kurt!

Terribly managed store. Ive tried TWICE to spend a couple thousand dollars in this store and the experience was just terrible. First time, after making a purchase, we were told delivery would be about 3-4 weeks, no worries, were on an island. When the ETD got close we called and they said it would be another 2 months, so we had to cancel that order and get a refund, while already wasting a month in which we could have purchased elsewhere.Second attempted purchase, we tried to buy a floor model queen bed that was listed as Floor model for sale, we were then told that we could pick it up after they sold ALL OF THEIR INVENTORY IN THE WAREHOUSE, none of which were queen sizes. They said it could take many months before we could pick it up! The floor model was the only queen size bed they had so we had to have that one. If the floor model is not for sale, dont mark it as such (furniture store bait and switch).We even tried to order on their national website and were told that they cant ship to this store as it has a different owner. Strike 3!Dont waste your time in this place. They wont be open long anyway as they have no idea how to run a business, twice Ive tried to put money in their hands and they just cant get out of their own way.

We were really excited to take advantage of their living room set deal. We went in three times and talked with one of the salesperole each time. Several times we asked about delivery and we were told that the guys would try everything to get the furniture into our house. We explained that our house is a second story and everything and constantly told that there would be no issue and if the furniture didnt fit they would take it back.we purchased and waited two months for delivery. I will say that the guys were great and tried everything, but they could not get one piece in. We contacted Ashley and they said that if we returned just the one piece which was a thousand dollar couch they would only refund us $300 or we would have to return everything and pay the deliver fee of $150 plus tax on the delivery fee. We had to return everything and pay the delivery fee even though we got no furniture. We eve asked for a store credit promising to go back to that store to find a furniture set that would fit, but no they wouldnt agree to that. So we are out $200 have no furniture and will not be shopping or recommending that others shop at Ashley

Customer service was amazing! They went over and above to make sure I was happy! I highly recommend going to see them!

Great service and great sale.

Ordered our furniture in April-2021, it is now going to be July-2021 and we are now just getting our furniture. Ordered was pushed out numerous times, unacceptable.

Was here a couple weeks ago, spoke with a nice young lady, very knowledgeable, very friendly. When I went back to make the purchase I was greeted by the exact opposite, very aggressive older asian lady, I asked for the other girl, was told shes not here Ill just help you, (then I saw the original lady walking around with other customers) and was also clueless about her own products, kept asking other people for info,...... I know sales is cutthroat but WOW!!!! Made me very uncomfortable.......

Horrible customer service! After 1 1/2 months of waiting on a couch our order was canceled. Called 2x and got an “I’m new, I’m sorry I can’t help you” had to go in the in person to get my deposit back and was told my order was given to the next person in line. Save yourself time and money and go elsewhere!!!!

Got our first dining set here today. Fast and friendly service. Furniture are beautiful.

Great selection, service is very helpful. Kawika went above and beyond for us

Nancy and I were searching for a desk and chest of drawers that would fit into her new office. We had the measurements, style and color that was needed. We went to Ashleys and found the items. We measured the furniture and spoke with the sales person. She was with us as we showed her exactly what we wanted. She checked with the warehouse and both items were in stock. We ordered and paid. She informed us that the items would be delivered the following Wednesday. When the truck arrived, we noticed that the dresser they were unloading was not the one we wanted. The delivery people seemed upset. It turned out that the sales lady had written down the wrong furniture. Luckily they still had it in stock. The only problem was that it wouldnt be delivered until the following Sunday. Make sure what is written on the order is what you requested, otherwise you are wasting valuable time.

Very friendly service. No pressure from the salesperson, Darlene. Would have given 5 stars, but disappointed that the purchase will not arrive u til maybe October.

Excellent customer service and great products!!

Overpriced! A piece of plywood with metal legs passing as a 300$ coffee table...give me a break!

Amazed by level of service. Liz went above and beyond. She is an absolute pleasure to work with. Customer service like that on island was unexpected!!!

I loved the layout of the store and the multiple choices to choose from. The furnishings from cloth to leather and everything in between. I also like the accessories that are for sale as well like wall art, silk flowers, plants, vases etc. One draw back was that the only floor rugs for sale is 5x7. Best part and experience of my shopping at Ashley Home Store was my Sales woman, Louanne. She was friendly, patient, flexible, knowledgeable and dressed neatly taking pride in herself and her job. I haven’t had my furniture that I purchased delivered yet so I will re-review at a later time on delivery service.

We visited the store several times looking for a new sofa & chair. We have many size limitations in our house & a tight budget. Jacqueline was very helpful & patient with us. We are very excited about our purchase.

Not a good experience my husband and I had in this furniture store. Poor service and whoever our salesperson did not follow through.Came in September 2020, canceled our order June 2021.

Wonderful brand new showroom complete with an array of beautiful furniture. You are immediately greeted by wonderful salespeople, ours was Louanne. She was a great conversationalist and not pushy about the sales at all. The kicker was their amazing deal (as shown) with an amazing price for a full living room set.

Great selections and 10 % off for veterans.

I had fun looking around. It was like a (home show). Prices were reasonable.I particularly liked the wall decor.

Been waiting 3 months for a small couch I ordered in-store. Was on Oahu for 2 months and has been sitting on island for weeks at their shipment area. Constantly being updated with an arrival of 3-5 weeks.Just get your couches from Costco, lesson learned.

Emily was awesome! She went over and above to get me a quote and explained all my options. Can’t wait for my new sectional and bed frame to arrive!

Absolutely wonderful associates. Great selection of furniture. Im definitely a repeat customer.

Horrible customer service by the “manager”. Never again will I try to walk in there. I tried spending couple thousands worth of merchandise what a shame!

Customer Service and patience should be improved at this store. Was helped by Jill. Serious and unfriendly demeanor, very dismissive since at the time we were only inquiring about a bedroom item. Also there was an asian lady sitting at the exit who seemed to be perhaps a greeter, who saw us leave but made no eye contact or thanked us for the visit. We did not feel welcome there . Some furniture looked nice so I give a star for that.

Its great!

Its really nice to have another place to shop for furniture and decor items on Maui.

Ordered by phone and then needed to cancel. Store personnel were professional, cheerful, and helpful. Only down side is I was enrolled in txt messaging without my consent.

New showroom with decent prices and great selection. Helpful staff.

Emily was fantastic to work with, she went above and beyond to get us exactly what we wanted. We couldnt be happier and we look forward to working with her in the future.

Salesperson Kurt was very helpful and courteous!

Bought furniture and was told I could pick it up the following week.... over a month later still waiting for part of the order to arrive. The store has had no follow through except to say check back in a few weeks or in todays phone call rush me off the phone. Not impressed with their customer service.

Nice but expensive

Great service nice coastal decor.

Found a nice kitchen.table

Friendly knowledgeable service

Got what do needed

Way too expensive

Want furniture they got it

My husband and I walked into the showroom and we were immediately greeted by Kawika. A basic and expected gesture yet this greeting did not happen at other furniture stores around Wailuku and Kahului. He offered his assistance as we were looking for a sofa. He was kind and on point with his outstanding customer service, ultimately leading us to a purchase. I highly recommend that you see Kawika for your next purchase.