I don’t like being/ sounding rude but the employees need to be better about answering the phone. I’ve tried calling throughout the day at different times and each time I waited 7 minutes to have no one answer the phone. I’d really rather not have to drive 30 minutes and waste gas to ask for an update on my MacBook repair status.

Bryan helped us look for a new laptop and was very helpful. I even came back after our purchase and he was willing to let me return some stuff immediately, but after helping me understand more about the details of the protection plan we decided it was still a good deal for us. Very kind, helpful, and patient.

Awhile back, I made an appointment for my battery to be replaced and it was $50 for the replacement. No big deal, only downside was that when I got to my appointment, they told me they had to order a battery and so I had to go back a second time. Now, I have 2 iphone 7’s, and I was wanting to see if they could take my old one and put that battery into my new one and vice versa. I didn’t need any new batteries or anything, just the swap. I called a few times with no answer, so I emailed. They said they were having problems with their phone, which I can understand, but please put that on your website!! Anyways, they told me it would be $57 dollars for them to just swap those batteries! I’m just gonna buy the tools and do it myself at this point. I could see it being $25, but $57?? No thanks.

Very nice experience with repair. Done when scheduled, and well at the agreed upon price. Kevin was very professional and very nice too, A pleasure to do business with folks like these. Thank you very much!

The gentleman that we worked with was very upfront and honest seem to be a good place to work with

Perfect service. My MacBook Air froze in Big Sur install. I walked in to service counter, learned it was still under warranty, was told 3-4 business days, I left it on Mon, got a call and picked it up on Thurs, fixed, free. Friendly and helpful.

Great service. Upfront and honest

I bought a 2012 Macbook Pro as they are the most upgradable computers from Apple. The keyboard and trackpad was damaged and I made an appointment with Apple to have them fix my issue. I tried calling them multiple times before I made the 2.5 hour drive from my house to this shop. When I enter, there was one man who wore glasses who helped me out. I was informed that because I had purchased this macbook from eBay and because I replaced the bottom casing (which is 11 philips screws), they werent able to help me BUT for the low price of 79.99, they could diagnose is. I know what my issue is, the logic board is fried.He then said that it would cost me roughly 600 smackaroonies to replace the good ol part. I told him no thank you and walked out.This is a money racket. Find someplace else aside from apple certified.

William was super helpful & courteous. He fixed my boot looped iPhone 11 Pro for $29.99. A+++

So helpful. I took my mac in for service and was taken care of promptly. I had many questions about the new mac models coming out the end of November. The staff was easily able to answer and didnt try to push other items i want interest in.

Ive been in this store several times. They helped me fix a black out screen on my iPhone.I recently took our older Mac 27 unit in to see if it could be repaired. The clerk was very honest, and explained that it was an obsolete unit.Today, I went in to buy a new unit. Caleb was very patient, and very helpful. Not only did he review buying options and a warranty plan, but he was nice enough to carry the new unit out to my car. Everyone there is professional, they are able to handle multiple customers, and they are very friendly. Customer for life.

Clean, friendly, well-informed and knowledgable employees fixed my ipad in 30 minutes. Hallelujah.

No one replied even after half hour of wait

They successfully transferred my collection of CDs from an old iPod Nano to my new iPhone.

Easy to get appointment. Good service.

Wes P. Was amazing at my local store. They got my Mac up and running and fixed n a very short time and all while in the middle of a pandemic. My files were restored and device like new! Highly recommend for Mac repairs

I had a iPhone se i bought from a Verizon store it was 4 mo. old and and just blacked out they didnt try to fix it just wanted to sell me something new, Wes at Simply Mac had it on in 3 seconds.. My next Apple purchase will here.. Thanks again Wes!

The team at simply Mac saved me! I had an appointment but my phone couldn’t wait. I showed up early for my appointment and begged for their help. They were able to not only repair my phone, but repaired it 2+ hours earlier than quoted. And thanks to my Apple care, it didn’t cost me a cent. I’m so glad they were there!

I arrived early for new iPhone battery change and diagnostics . Did not wait, immediately helped and was impressed with speed and courteousness of Wes. Also nice to be able to recycle old laptop there. Slightly more in price but genuine Apple battery, 90 day warranty .

Kevin gave us excellent service. He was patient with me and my friend. She had an I pad issue and I needed my I phone paired with my Apple phone. He was kind and very helpful.

Half of my phone on my iPhone xs wouldnt work right, couldnt get into reset my password to get the screen fixed. We had to call Apple to ask for them they were useless, But not one of the employees here. He THOUGHT of a plain on his own and help get the password reset. better than apple could do. All im saying is I trust them to solve the problem more than apple itself. Thank you a million times.

Simply Mac was a DREAM to work with when it came to repairing my cracked iPhone screen. I had been on a month-long runaround from Apple on getting this phone repaired with my Apple Care plan. Simply Mac took what had been a long road for a simple repair and made it seamless for me. They were incredibly friendly and helped me get the repair across the finish line. Thank you Simply Mac!

After a horrible experience at Best Buy I came to simply Mac, the staff here are so unbelievably nice, helpful, and quick. Simply Mac earned a loyal customer today.

I have an iPhone 6 that was 10 days out of warranty that was shutting down often.The tech at simply Mac ran a diagnostics on it and told me he didn’t think it would help to change the battery and I should call apple back and talk to them. Apple agreed to either fix or replace my phone. Simply Mac gave me a loner phone and sent mine off. They sent me a replacement and simply Mac tech set up my new phone.?these guys are very professional and not out to take your money to sell you a service or product without exhausting every thing to fix your problem first. Great place to do business with!!

I absolutely cannot say enough good things about Simply Mac! I thought I had totally ruined my laptop computer by dropping it the day before yesterday. I just knew that, if it could even be fixed, it would be weeks before Id get it back. NOT SO! Thankfully it was just the screen and Apple overnighted a new one; and now Im up and running again! Everyone at the store was so polite, courteous. patient, and professional. They made me feel confident that I had left my computer in good hands. Im so happy we have Simply Mac in Johnson City, TN! They sell great products, do outstanding repairs, and are willing to patiently explain and educate people on any problem they might be encountering with their devices.

I made an appointment through Apple’s website to have my screen. The website showed the earliest appoint was 11 so I went with that one. When I got to the store I was told that a tech didn’t come in till one. I understand that they aren’t Apple but they are a partner. If they’re going to be listed in the Apple website for repairs with appointments starting at 11 then they should have someone there to do repairs. If they don’t want to do this then they need to tell Apple to fix the listing for their store. I drove from Boone NC since it said they were the closest Apple repair that honored AppleCare.

I made an appointment for a battery to be changed out. The technician was extremely friendly and knowledgeable. The whole process was handled very professionally and we would definitely use this place again. I recommend them to anyone needing repairs or service on there Apple equipment.

I had a great experience at this store. The staff did a great job troubleshooting my device and coming up with a solution. Everyone I worked with was professional, and they provided a loaner device while mine was being repaired. Im extremely satisfied and highly recommend this store (and team) to others with mac devices.

Super sweet customer service associates! Super fast on repairs and helpful with answering all my many questions!!! This was by far the best service I’ve received in regards to my iPhone!!!!

I had a great experience. Caleb helped me decide which laptop was right for me. He was very knowledgeable and professional and answered all my questions. They have also done repairs for me in the past and they did a great job. I highly recommend Simply Mac.

Very knowledgeable and professional technicians got me set up with a new phone since my other iphone was having problems they could not fix and was still under warranty. They helped me with all of my questions and I was set up with all of the new downloads and backups within the hour.

The staff were extremely helpful and patient. They answered all my questions and worked with Apple to fix a variety of hardware/keyboard issues with my MacBook Pro within the span of a few days.

Friendly, courteous and fixed my IMac quickly!

I just called to get the cost of replacing the home button on an iPhone 7 Plus repaired, and the individual who answered claimed you have to replace the entire LCD, to fix the broken home buttons, because theyre attached to the LCD. Not only is this demonstrably false, its dishonest to customers. I pointed out to the individual, that you, in fact do not need to replace the LCD to fix broken home buttons. I was simply trying to get a repair estimate and was instead hung up on for being rude because I pointed out his lie. I have been a technician for years, and hate seeing companies like this one deliberately lie to customers to line their own pockets.

There are many helpful employees here, but this is not a Mac store. This is more of a repair place. Definitely wish it was an actual Mac store, I feel they would get much more business this way.

Today was my first ever visit to this store. I was taking my daughters phone for a warranty fix. I was very impressed by the polite staff. The guy that helped me went out of his way to make sure my questions were answered and my phone was fixed. They seem to be sincere with truly wanting to help (They even let me charge an Android phone while there :) )Great visit!

These guys were phenomenal when I went in with an iPhone XR which had a black screen. They first attempted to fix my phone, but were honest and told me it could not be fixed. I was able to leave in under an hour with a new phone.

The staff were very friendly and knowledgeable. Helped me with replacing my laptop. Also were very helpful in resolving a warranty issue with my wifes iPhone. Prompt and helpful service. Explained all the issues very clearly.

Clean location. Friendly staff.

Very helpful

Called this store for a repair and was told I could walk in without an appointment. A few days later I arrive at the store and ask to get the repair needed, then was told to make an appointment. I called another store to see availability then called this location again. I was on hold for awhile knowing good and well they can’t be that busy to not answer a customers call. I will give them the benefit of the doubt but definitely call or know what you’re looking for before you enter this location.

Very knowledgeable, courteous, & helpful staff with a very professional demeanor. They diagnosed my technology issue, offers options & discussed them with me BEFORE proceeding, and offered helpful suggestions. Ben specifically made my experience with Simply Mac one in which I will recommend folks to this store. Well done Simply Mac & Ben!

I went to them when I was visiting family for Thanksgiving and needed my laptop fixed. We live on our boat and getting to a repair place is difficult so I needed to get it all done while here. They where friendly, helpful, professional, and knowledgeable and most importantly went the extra mile to get my computer back quickly while communicating with me throughout. An excellent experience. I recommend them highly.

Couldn’t of asked for better service or anyone more knowledgeable!!! Took my phone into there messed up came out with one working ! I definitely will go back and highly recommend.

If I could give a zero I would not professional does not follow hippa requires masks and will throw you out of store for not having one will not recommend to anyone their lack of professionalism and business Decour is evident I don’t see this business staying long.

Our Johnson City Simply Mac did a Great Repair job on my MacBook Pro. No waiting in a long line and the service was complete in 2 days.

I am always delighted to you them. They are very knowledgeable and seem to care.I dont like the appointment deal because I never know when I need them until I do than have to make appointment.Im sure it works for the majority.

All the technicians were really wonderful, informative and helpful. They weren’t able to fix my issue but replaced my device!!! Supper happy customer!!

I must admit when I got to Simply Mac in Johnson City, TN, I was very tired and almost at the end of my rope. I had updated and save my data in the Cloud from my IPhone the night before and it froze. When I plugged it in to ITunes it would not update or restore it just locked me out. Like many business people today, my phone is my transaction device, calendar, contact info, etc. I tried everything but got error messages. My tech, Caleb, took one look at me and was very kind and reassuring. With in 2 hours, I was unlocked and all my data restored. I appreciated his kind reassurance and technical know-how. Would recommend this store to others in a minute.

Two hardware problems with my Mac taken care of with no issue. Service could not be better. Great turnaround time.

Benjamin is the single singularity that keeps this store on the straight and narrow path to the halls of Valhalla. May the birds keep him safe and the flora of this earth kneel before him and his awesome knowledge. Benjamin has been jamming and is the one and only technician I will visit from here to the end of days. Thank you Benjiman!

We had another helpful and courteous experience at our Simply Mac store in Johnson City, TN. All of the staff were polite, patient and informative. Dakota has always been a delight to work with and he certainly demonstrated that again today. Dwight & Susan

The service was very friendly and good!I needed to replace the battery of my iPhone 6 and booked my appointment through the Apple service site. The night before my appointment I received an email from Simply Mac of things I needed to do beforehand and that batteries were available based on inventory (as a warning that by the time I get to the store they might not have a battery for my particular model).Sign in was easy once I got to the store and the staff was friendly during the entire transaction. They said my phone should be ready in about an hour but also stated that it may be a little longer, but they finished right on time.Overall I would recommend Simply Mac to others. My only warning is that the price for the replacement battery is more expensive, but that information was included in the email I received so it didnt come as a surprise to me.

Great customer service. If the person helping me didnt know the answer to a question, he found someone who did. The tech also helped me download/install the programs I wanted when I picked up the computer. You may have to wait a bit - the service techs are usually quite busy - but the service they provide is the best!

Everyone working there was so, so helpful! Thanks for solving my Ipad problems and for recommending the right accessories. Highly recommend.

The manager and staff at Simply Mac are incredible!They repaired my computer within hours for less than 1/3 the price of what the “Geek Squad” quoted me would take three days. I can not say enough about Simply Mac’s endless knowledge, incredible competency, welcoming customer service, and complete honesty, as opposed to the Geek Squads “don’t bother me attitude” as they used their iPhone to research how to repair my computer.Thank you Simply Mac, for helping me get my Mac functioning again, as my income relies on it. If you go anywhere else, you will be paying more for egregiously less, I guarantee that.Support this business and do not let others, like the Geek Squad with their multi million dollar marketing budgets, (which are paid for by their charging massively overpriced fees), that are engineered to deceive you, succeed in doing so.Note: I’m just a guy, who has been burned in the past by other “Mac Techs”, I have zero affiliation with Simply Mac other than they took care of me and will be getting all of my future business!

Staff is very friendly and knowledgeable, fast and courteous.

This journey first began when I tried calling the store to schedule and appointment and could never get through to anyone. I have a virus on my Mac Book and needed it wiped clean. I tried multiple times at different times of the day for about a week on and off, the line was either busy or unavailable. I finally took the trek all the way to Johnson City, I live about 40 miles away and got in line, after being informed by the greeter that the actual technician was out today, and there was no way anything could actually be done today it would be around 3-5 business days, and they couldn’t guarantee anything. So I got in line, in front of me was a mother and her son grumbling about how ridiculous it was that they had been waiting for so long, but I just decided to wait it out. After about 20-30 min of waiting in line (the store was NOT busy by the way) I got to give my computer to the clerk. They informed me that even though my Mac is fully covered by my warrantee (which I paid good money for) they could not do the repair without a $69.99 dollar charge because they are not a “real” corporate Apple store, they are a private subsidiary owned by GameStop. And that even though I have no idea how to re-set my software I should call Mac support and do it myself. I sure would have wasted a LOT less time if they had just picked up the phone! When I told him that I had tried on MULTIPLE occasions to call them and ask before driving ALL the way there, he said yeah they needed to get their phone fixed and had hand trouble with it for a long time. Needless to say there is a major disconnect going on here between Apple, their customers, and the “private” repair stores like this one....all in all I would say don’t waste your time unless you have to, they have some products for sale there, and the staff seems nice enough. Evidently there’s a LEGITIMATE Apple store in Knoxville, guess I’ll be making the trip if I can’t figure out how to fix my computer myself.

This was my second visit to Simply Mac for technical issues with iPad (first visit a few years ago) and MacBook this visit. The staff were very knowledgeable and quick to help. They were able to remove a bug on my MacBook in about 5 seconds! I spent over two hours online with Apple support before going to Simply Mac and the issue was never resolved. I HIGHLY recommend this store for any of your Apple technical/repair needs!

Kevin was very thorough and attentive when checking me in for repair. Top level service in nice shop.

Very professional and fast. They even saved me $60 by finding a better solution to repair my iPhone.

This was a pretty good saga so please be patient as I relate it. My MacBook Pro lost the ability to send iMessages. It would receive them, but when pressing enter to send a message it immediately gave the response Not Delivered. I took it to Simply Mac and they had the same issue with it and were perplexed. But they did not give up! They tried enough things that they determined the issue had to be my Apple ID. Without giving all the little details, they finally booted the hardware on an external drive using the Apple ID of one of their technicians and it worked. So that meant I had to go to Apple Support. When I did, I got a return call from Apple in 2 minutes. The tech said I had to go to a Senior Rep. Uh oh, what the heck? She called me back in less than 10 minuets, went into the guts of the machine and found an aberrant file that she told me to delete. And that fixed the problem.So Simply Mac worked for 10 days and got me an answer that let to resolution of a complex problem that I could never solve. Good on them!

The techs who work here are very knowledgeable and helpful-but the manager is rude to his staff and the customers. Also they are NOT an actual Apple store and because of this they can and will charge additional fees. Between that and the manager this store is not worth the effort-better to deal with Apple directly.

Very professional, polite, qualified staff to help and answer questions. They were experienced and knowledgable and it showed. I was most pleased and satisfied with my experience there.

The staff at Simply Mac have always been friendly, professional, and knowledgeable when I go to the store. This time it was to purchase an Apple Watch and it was no exception to what I have experienced in the past.

Very fast and reliable service. The workers were super friendly and I couldnt have asked for a quicker turn around time for my macbook pro that was having some issues. I brought it in late Tuesday night and had it back by Thursday afternoon. Thanks guys!

The young gentleman was exstreamly helpful and so patient. Service was suburb. Highly recommend

I don’t recall the guys name, however, everyone there is always very friendly and helpful. I have never had a bad or unpleasant. Experience at the simply Mac store. I would recommend this store to everyone.!

What can you say. Its one of the few options outside of an Official Apple Store that caters exclusively to Apple Products, and the only store of its kind in Tri-Cities. Isles are nice and wide and it does capture that Apple Store vibe of being easily accessible encouraging interaction with both Hardware and associates.Pricing is what you would expect. There are no Deals to be had, but that is more reflective of the Apple market and the investment they demand from the consumer for their products.All-in-All, it captures the imagination in a Museum-of-Technology that Apple endeavors to convey with their products. For any Apple users, its a must visit when coming to JCM.

I have shopped this store multiple times for products and assistance with devices and they are ALWAYS eager to service and assist in anyway they can. They are truly a benefit to the Johnson City Mall!

This store is wonderful. The staff is very helpful, does their best at limiting the amount of time you have to wait and available by phone to answer any questions. I highly recommend using them to buy your apple products.

Very kind and answered all my questions. The screen repair work on my IPhone was done on time and so far as good as new and my apple warranty is still good.

I am very pleased with the professionalism of the staff at Simply Mac in Johnson City. My computer was repaired in one day and it is working so much better!! I highly recommend this store for repairs, information and purchases.

My phone went dead while trying to update it with high winds outside--lost internet connections could not get it started again. Took it, as I always do with my tech problems, to Simply Mac. Robert hooked it up, advised me to get some lunch, and be back in about 15 minutes. Perfect--a working phone and full stomach.

My daughter had broken her screen for the second time. I took it to the Store and turns out my Apple Care had expired in December but the guy was nice enough to write down the number and who I needed to speak to for an extension since I had only used my repair once. I called and I did get the extension. I then took the iPad back, the returned it for me and in 2 days my daughter had her iPad back in hand. The guys there were very nice and I feel like I was taken care of very well. This was my second time in the store and I’ll for sure return if needed!

Great experience. I was able to resolve my issues, order a new battery for my phone, and the young man who helped me was awesome.

I brought in a rather old mac I wanted partitioned to run 2 operating systems. They claimed it was not possible and couldnt give me a refund. I had to pay the fee and ended up taking it to a real apple store which was free.

My Macbook Air screen was having issues so I took it to this store for repair. The staff was nice and friendly and my problem was fixed for no charge due to it being covered by my standard one year warranty. They called me the next day saying it was repaired already! Screen looks better than ever and they cleaned my laptop and put a protective clear sticker on the Apple logo. Very impressed with the extremely fast and well done repair. They exceeded my expectations and this is a great store!

Robert was very helpful. I needed an ear bud set for my new iphone....he helped me find the right one.Thanks

Dropped off an iphone to have screen fixed. Was told to return two hours later. When I returned, I was told the new screen did not work with the receiver - would need to re-install old screen again. Once screen was replaced back to old, receiver did not work. Was offered an older model loaner (that would not have capacity for my iCloud contents) to use while mine was sent to apple. Not acceptable. No reimbursement for damaged phone. No options. Waste of 2.5 hours. Sales guy left amidst debacle for lunch - great service (sarcasm). Zero stars is more deserving.

The people were very helpful, ran a diagnostic, recommended a battery change which is what I thought as well, were prompt when an appt was made. All is good.

I had a good experience at Simply Mac today. They were efficient and were able to help me with a new battery for my phone for a reasonable price.

If it was possible to give 0 stars I would. We made an appointment 6 days in advance for a iPhone 6s battery replacement. On arrival(a 1 hour drive) they informed us that they had no stock available to actually do the replacement, and had sent an email the day before(using a different email address than all other communications), which at the very bottom of the email mentioned that they didnt have batteries for new appointments. Since we had had an appointment previously, should be no problem, right? Not only did they not have the battery in stock, they would do nothing to own the problem, continuously deflecting to it being someone elses fault, and offering no solutions. They repeated endlessly that they were not an Apple store, which offers actual service, but a third party provider who got given the leftovers that real providers get. Avoid this place like the plague.

Absolute garbage customer service. Thank you for helping us make the decision to switch to Samsung. Dont go here. Save yourself the trouble. We tried to get a repair and they told us that we had to have an appointment. The man would not even let us finish telling him what was wrong. And we checked this stores page online on the simply mac website and it says, No appointment necessary repairs mean you can pop in at your convenience. Please save yourselves and go somewhere else.

Very professional and had issues resolved in minutes helping me to be worry free w//new iPhone. I can’t thank them enough.

Great experience! Second time working with Simply Mac in JC. They understand their product and worked to get me the best machine for the particular need.

They were very helpful, with top notch service. I would recommend them to others.

It is great to know we dont have to travel outside our area anymore to have an apple tech look at our computer. These guys found the problem, replaced the hard drive, and most importantly, saved everything. Not only that, it is in the same place as it was prior to the crash. I cant tell you how important that is when you are 76 and not computerese. They were a joy to work with. John Kuczma

Great mac store... Excellent staff, aways helpful.

Great technical support and very cordial service. Service is consistent with Mac outstanding product quality.

This place is a joke. Charged me $69.99 for diagnosing my MacBook Air and did absolutely nothing to work on my problem by saying they couldnt find the problem. As soon as I powered it on had the same problem. Dont waste your time and money.

Friday I went in to the Mac store due to the fact my touch screen was not working. A very friendly woman took my phone into the back and fixed it. She told me that since I was out of warranty I could either bring it back in to the store and she would fix it or contact Apple Care. For her, I would give 5 stars. Today, 6 days later, my phone froze up again. According to Apple Care I would have to restore my phone to factory settings, so I figured I would go into the Mac store to get it fixed in the meantime. The gentleman I spoke to told me that since I was out of warranty there was nothing they could do but I could buy a new iPhone for $299. I knew that it was possible to fix my phone but did not want to argue, which looking back I probably should have challenge him; however, I felt it was poor customer service, especially since I know personally and from friends who have had the same issue, this is something that could be fixed. For him, I give 1 star, thus my 3 star review.

Great service and availability of products!

Nice customer service and they definitely know what they are doing.

Simply Mac is the best. Dakota and the team at Simply Mac in Johnson City, TN are my go to for anything Apple. I have purchased multiple MacBook Pros, iPads, Apple TVs & Accessories from them over the years and their service has always been excellent. Its great having them in the Tri-Cities so I dont have to drive to the nearest Apple Store (2 hrs one way).

Brought in a MacBook with a defective solid state drive to get fixed per Apple’s instructions and the email I received from Apple said it would take 1 hour or less. Made it to the store and the rude tech worker said it should take 1-2 hours. So I come back 2 and a half hours later and they tell me it’ll be another 2 hours. 4 and a half hours for a job that should take 1 hour or less. Seems like there are incompetent staff working on the products using google and YouTube to get their jobs done. I would rather get it shipped to a real Apple facility than to these guys.

The staff was very friendly and helpful and was able to solve my issues in a professional and timely manner.

Outstanding job !!! Customer service and the tech group know what they are doing. Would recommend these guys any day.

Just left there after 40 minutes and will never be back! computer experts couldnt map a printer for over 40 minutes. This was just to fill out a credit app. When I stated I would just go to do credit at Apple online, the manager became very rude and condescending. After he left, an associate apologized so I tried to talk with him about it. He finally admitted he felt I was rude for saying I would do my app through Apple. This is in your city Johnson City. Good luck.

Horrible is all I can say, better deals and service everywhere but here. Dont waste your time, I only gave one star because zero wasnt an option.