This was my first time visiting Nichols on Beach Blvd. Stephen was a great help with providing great guest service! Now days you dont get this kinda service from the service industry. I will be back and I will share my wonderful experience with friends, family and neighbors. Thank you, Stephen!

Were from Tampa up here working on the interstate, our concrete saw needed the starter assembly repaired.I walked in and told them I was in a hurry and they had it fixed in 10 min. Awesome place!

Great customer service, a place where you can go and know they take care of you the right way. I’ve been doing business for years with them. Highly recommend.

We have been using Nichols for years now for all of our equipment and support needs. They are a big part of our success as a company here at Earthworks. They are always responsive, knowledgeable and professional. Best in the business.

A 5-star service equipment store. I took the drive from Alachua to Jacksonville to pick up a Stihl KM91R that is practically sold out everywhere. Worth the drive. Thank you John at Nichols Equipment for helping me out with the sale and the helpful information needed towards my new gadgets. These guys know there stuff, please check them out in Jacksonville!

I like Nichols the front counter staff are very helpful stand-up guys 👍theyre alright with me. Joe1🖖

Great place for lawn equipment and service after the sale! As previous owner of The lawn barber inc., I counted on Nichols and was not disappointed. As a homeowner I continue to shop there for the same great service.

Customer service is definitely a lost art with this business. Called to see if I could get a clutch cable for my riding mower. The second I mentioned the brand I was unable to be helped because it was not a brand they sell. Dont call for parts unless you purchased your mower from them or they will not help you. The response from the owner to this review is a joke as my mower is a Honda!

John went out of his way to make sure my equipment was repaired properly without over charging me. As a man in the service business im extremely impressed with outstanding service and i know it when i see it. Great job!!!

If you are in the business of Lawn maintenance or your just a do it yourself gardener, then this store is just for you. Their staff is excellent and they have a top notch service center.

Always treated right at Nichols. Thanks Jason & team for the upgrades for my 2021 lawn season .. mike ward lawn care, jax fl #mikewardlawncare

I was so impressed with store employee Jason who I think is the manager. He is so knowledgeable and goes out of his way to help you. This place is so clean and well stocked and staff is friendly. Highly recommend this business.

Very knowledgeable guys and very quick service. They were also really nice guys I definitely recommend this place. Their prices are not bad and they get the job done right.

My favorite lawn and landscape supplies and repairs store.

Stihl chainsaw guys are doing doing there job for us tree men safety first guys

These people are awesome. I was quoted 100 bucks over the phone when my Honda mower was fixed and I got there and the bill was only 85. Did a lot for 85 bucks too. 10/10 will recommend

Nichols did a great job getting my 10 year old Honda push mower running like new again for $68 and it only took a week. I was thinking about buying a new mower! Thanks, Nichols!

I am glad I can write this review. A few days ago it may have been very different than what youre about to read, but I am one happy customer. I needed my Honda lawnmower serviced (the self-propel mechanism was no longer working and really needed an oil change) and Nichols was recommended to me by a few people. Drop off and intake was super easy. Only bummer was that it would take potentially up to 2 weeks to get it back. The intake rep discussed my work order with me and shared sometimes repairs like mine are quick adjustments and sometimes they are more involved, but they would need to get into it first. He gave me an estimated cost and said if they encountered anything else, or any other significant work, they would call me and discuss first before moving forward (a lot like your typical auto mechanic might do when dropping off your car). Knowing about the 2-week time period and having not yet heard anything, after 5-6 days I decided to call just to see if maybe things were moving along. The rep apologized and said due to the backlog they hadnt started looking at it yet. No big deal, I knew about the 2 week time period. Still hearing nothing by the end of the 2 week time period I called again. The rep informed me everything was done but they were waiting on a valve cover that appeared to be on backorder, which was slowing down the completion of the job. At that point I was getting a little bothered because I had called twice without any calls from Nichols, and now Im finding out they were ordering parts for things that I didnt ask for - and was not called beforehand to discuss - and for which they said wed discuss before moving forward. My yard had gone now 2 weeks without mowing and was very high given rains. The rep then shared it would probably not be until middle of the next week before things would be done, so I had to look at borrowing a mower to get the yard done. Heres the good part, and I am very happy Nichols came through. Instead of getting a call on Wed I got a call on Mon (2 days earlier than expected). Mower was ready. Final price was only slightly more than expected. The work exceeded my expectations. Not only was the self-propel adjusted and the oil changed but they replaced the defective valve cover, installed a new spark plug, serviced the mower, sharpened the blades, greased the rear pinion gears, serviced the air filter, and increased the RPMs. Was quick and easy to pay, get loaded up and get home. When I got home, I started the mower and it performed flawlessly! The self-propel was so strong, even my kids wanted to come out and try it because they literally had to run behind the mower to keep up with it. Well done Nichols! Youve earned my business for a long time to come. Thank you for a job well done!

Never thought that these guys would let me down I brought a brand new mower about a year off showroom floor and my belt shredded because of rubbing against metal so my hydraulic fluid has been leaking for weeks and so Sunday I put a brand new belt on the mower and it did the same thing with in 30 min meaning that its been doing it since Ive had the mower and so their saying that the new belt caused it instead and being real they try and find their way out of this one and its not right...You dont do valuable customers like that. But its all good Imma leave it up to God to deal with that. I am done doing business with Nichols. Whats so sad is that I havent even had this mower for a year and their blaming me. Why would I have to change a belt on a brand new mower within 8 months...It doesnt make sense at all but Ive washed my hands with th e m and wish them the best

Jason and the staff at Nichols are always knowledgeable and professional. Have done business with Nichols for 3 years now and have never been let down. One of the best Wright Stander Dealers in Florida in my opinion.

Lawnmower needed service, fast and got my mower back good as new.

All the guys here are great. Friendly and professional.

Best Equipment and Outstanding Customer Service. I will never go anywhere else. Thank you Nichols Equipment

I have a Gravely Prostance that sheered the bolt off the idler pulley. I went to the closest Gravely dealer in Mandarin and I was told that it would be 2-3 weeks to get my part in with no other options. I called Nichols Equipment, I spoke with Gary and he told me the same thing but asked me to come in to the store to see if he could match the pulley up. So I drove to Beach Blvd and arrived at the store and met Gary. He had the same size pulley but the bolts did not match up. He had an insert for the inside of the pulley which matched up perfectly. My down time was zero. I highly recommend this store, they are top notch. Gary went above and beyond. Customer for life.

Get your lawn stuff here. You wont regret it. Everyone at Nichols knows what theyre doing. I bought a Honda commercial mower there, appx $1200, about three months ago (wanted to use it a few times before reviewing). Before I bought, Id done quite a bit of research, shopped around, called Nichols twice before going in to look at their product line. Once there, I spoke with two more reps before making a final decision. Every one of the people I spoke with could speak intelligently about this mower and others in the store. The transaction was flawless. No one pressured me into buying and in fact, one of the sales people suggested I might be overbuying for my needs, and recommended one that was a step down in price. Of all the appliance, AC, car, stereo etc type purchases Ive done over the years, this was one of the best retail transactions Ive ever had. Even when calling back to ask questions, whoever picks up the phone knows the answers...no transfers, no long holds, no going to get a more knowledgeable employee etc. A+ place.

Been going here my whole life. They are very knowledgeable and reasonably priced. Very good service staff also.

Helpfull and courteous. Worth the trip from the ogher side of town.

Such a cool place. If you work in landscaping definitely go here. Staff is awesome and friendly.

Excellent company. Very reliable and willing to help. The owner is very professional and does not micromanage his reps. The reps are very willing to answer questions and steer you in the right direction. The mechanics follow through with their work and deal with us companies one on one. Lawn equipment and services are expensive in general but that’s acrossthe board with any company and brand, unless you buy residential grade equipment.

Came in for a chainsaw. Staff was very helpful and knowledgeable. Made sure I was comfortable with the starting procedures for a Stihl vs my past saws. Awesome experience.

VERY good experience. Im seriously considering a Gravely zero-turn. Have done online research, but needed some ques answered, and wanted to actually see the mower. John greeted me, waited to hear my story, and proceeded to answer all questions with knowledge and courtesy. My wife hasnt appropriated the funding yet, but when she does, Ill buy here.

Went to see if they had an adapter for our new lawnmower. They didnt have it, but they ordered it. Pleasant and accommodating. Will be doing future business there.

Got a new mower for the house yesterday research alot of mowers got a great deal on a cub cadet self propeller mower the service was great put gas in it and showed me everything about it and the 3 year warranty is the best and helped me load it up in the truck

Very frendly staff. Knowledgeable of products. Had my order ready and didnt have to wait when I went to pick it up. Will most likely use again. Will recommend to friends and family.

If you need replacement parts you cant find elsewhere give them a try... staff is super helpful.

Repair shop is excellent, they have kept my husbands old industrial mower going.

Brad was very helpful and respectful to my wife and got the part I needed for my equipment. They listened to her and gave us a better deal on a better part. I will be doing more business with them because of the way Brad treated us. Thank you very much for the help and respect Brad.

Just bought a zero turn from them. Had a bad vibe when doing business with one of the guys. Being a new user to the zero turn, didn’t really know what to look for before taking it home. Now with only one time use, one of the belt is vibrating really hard. Mower has a three year warranty but shouldn’t be vibrating that hard. Going to let them look at the mower and see what excuses they come up. Hope these guys will be honest and fix it. I will update.

No help ever here. Trying to get a part for something, mention the name of the motor. Counter guy says...we will not have that. No looking it up, no cross reference, not even an attempt to help... just...no no no. This is the third time this has happened to me at Nichols. I will never go back or recommend to anyone.

Always helpful, friendly, and knowledgeable. They have a good selection of equipment stock and what they dont have they can get in store quickly. If you are looking for professional equipment, this is the place.

Very helpful! If you need lawn equipment a good place shop.If service after the sale is important this could be the place for you.

Great service. Originally said about 2 weeks and it was only 24 hours. Price was very reasonable.

This place has been here a long time and the service is great people are very educated

Being part owner of The Cutting Authority.I trust all of our lawn equipment and need with Nichols. Pricing and service at its best. Support small businesses in America that do it right. Thanks for being there

Great place to do business aways have the parts you need

I purchased my First chainsaw from this place. Everyone was patient and very helpful. Especially Jay and Jason. I am green when it comes to chainsaws, but they made me feel like a pro with my stihl saw. I love this place!

Always friendly and professional. Makes me feel like a part of the family

Wednesday Afternoon 3/13/19,,,,,,,I stopped into Nichols to inquire on a piece of equipment because Im thinking about buying a new mower I was greeted fairly quickly and the first gentleman and I talked a little bit and then he passed me off to another person.Young man came over and I was sitting on the equipment and I started asking questions he seemed to have no interest in what I had to say,The next thing I know he just walks away.Just before leaving I started looking at other pieces of equipment which in turn seem to not Spark any of the other people working behind the counter because no one came to me and asked me if I had any more questions eventually I made my way to the door.With this being said, if you were to ask me the question would I RECOMMEND Nichols EQUIPMENT........... THE ANSWER WOULD be ABSOLUTELY NOT. Simply because THEY WERE INTERESTED MORE IN HELPING the PEOPLE at the COUNTER then they were INTERESTED IN HELPING One CUSTOMER on the SHOWROOM FLOOR.#PoorCustomerService#PoorSalesAbility

Awesome knowledgeable people! Always helpful and provide great service on equipment.

Great mowers and other lawn care equipment. Customer service has always been good for me. Great people to deal with.

Friendly people

Awesome service, awesome pricing!

Had my honda push mower warranty serviced here. Was in and out. Will report if have any issues with the work done.Update: Although I had very good service when I needed something repaired I got horrible service when I came in interested to buy a new mower. Young guy seemed to have little knowledge of inventory and said they didn’t really have anything that was for residential use with 1acre lot. Lowering to 2 stars.

Very knowledgeable very kind nothing but quality products in the store period. Love going there ...

They know what theyre doing! Love our Gravley ZTR

I have dealt with Nichols for over 25 years and they are undoubtedly one of best around. I will not go anywhere else for yard equipment repairs, service or new purchase. AR

Always give excellent value for the price

Great place to buy quality lawn equipment. Makes sense to buy from a small business that has been around for over 50 years. I finally got smart and bought a STIHL weed trimmer that will last me forever, instead of buying the same cheap ones they have at the depot. Which you know once they break, theres no replacement and no repairs. This place has its own repair and service shop in house! Do yourself a favor and check them out. Great people to buy from, and great follow up after the sale.

Thanks for taking care of our #brotherhoodBy doing good work, respecting customers.

My husband has been going here for 10 years never let us down#Brotherhood #Lawnlife

They are always courteous and they deliver great customer service. They get you your equipment back in a timely manner.

Great staff and knowledgeable

If you take your machine to Nichols for work, my advice would be to specify that you would like it WORKING when it is returned. I dropped my machine off for a deck replacement and when I picked it up the machine would not start anymore. VERY UNPROFESSIONAL to not verify your craftsmanship by STARTING THE MACHINE. Never again. I would advise caution with these guys.$150 to get a previously working machine returned in UNWORKING condition. Nice.

Nichols equipment, Stihl chainsaw, 2 years old, took it back for repairs, they came back with a rip off price. Took it to Ace hardware for repair, $50.00 cheaper. Service much better, people friendlier

I went to Nichols despite some of the negative reviews. GLAD I did!!! I encountered 4 employees and the owner while I was there and they were all extremely pleasant, helpful and courteous....Highly recommended!!!!

Its always a pleasant experience. Top quality service and equipment.

Thanks for supporting our industry with excellent customer service #brotherhood

Very friendly knowledgeable staff

Hands down the BEST place to get your Stihl equipment. I had a problem with one of my high end chain saws and they replaced the carburetor under warranty free of charge.

Very good selection on mowers and handheld equipment

Great people. Professional and customer friendly

Why would you ever buy anything from a big box store when great locally-owned places like this exist?An extremely knowledgable staff can compare all the brands in their store against your lawncare needs, and help you make the best choice from among what are usually considered the best brands in the industry. I loved their willingness to point out potentially shortcomings and suggest alternatives rather than just sell me something.Once you pick something, theyll register the warranty for you right there on the spot, which is rare, and show you how to use and maintain your purchase.

#Lawnlife #BrotherhoodGreat Dealer cares about the little guys

They always have what I need. My favorite Stihl dealer in Jax.

Thats place just for good tools for maintenance and lawn mower

Always a good experience I live in Lake City and when I can I go to Jacksonville to Nichols for my parts for my mower theyre very helpful and reasonable

Had a terrible experence here, the salesman made a mistake when selling us a mower and wouldnt honor the sale after we paid for said mower. We ended up taking our business elsewhere and so should you.

Great Dealer good service department#Brotherhood

Just dont have my brand

Great customer service!

Honest and fair

Equipment is WAY overpriced and we had horrible customer service. Take your business elsewhere.

They have the stihl parts I needed without much issue.

Love the Sthil equipmentline

Horrible company! Equipment is WAY over priced and customer service is awful... The owner of the company is anti-government and EXTREMELY rude to those who support the military. Take your business elsewhere and close this small company down for good! Much more honest help at home depot and lowes!

Always helpful and provide a great service.

Fast helpful service for my lawn business

This place is a joke. Brought my chainsaw in for them to put on a new pull cord and they told me it will be 2 weeks before I will get it back.

Great staff#Brotherhood #Lawnlife

Staff is helpful and very knowledgeable.

Very knowledgeable and friendly.

Always find the parts for my lawnmower

I spent 400.00 in parts and service fee,s on my polesaw, new carb, outer shaft, bearings and bushings, I got tired of taking it back after bout 3rd time, it still aint right, some days it runs like a champ, some days it barley turns the chain, I got frustrated and gave up on them, I spent the money, bought the parts, paid service fee,s, I shouldnt be having issues, I wouldnt recommend this shop to nobody, try Ronnies in mandarin, I,all probably be paying them to fix my saw, should have went there from the start.

They CareLawn life #Brotherhood

Great service. Had what we needed.

Best customer service in the industry

Good Team#Brotherhood

High stihl prices, unsatisfactory customer service

Had the Air Filter I needed and it was cheaper than EBAY or Amazon. Works for me.

Nice people.