Excellent Customer Service, I loved everything about this place, ANGIE WAS THE BEST. I was able to get my dream car!!!!

Had the best experience on car shopping by far, everything went smooth and the staff were very helpful. I will be going back in the future for more vehicles to purchase. Thank You very much.

When you come here please please please come see Ms. Angie. I don’t have good credit but she put me in a great car. She was so patient & did not give up in making sure I left with the car I wanted. If I can give this place 10 stars I will. I definitely recommend this dealership.

I had the best experience ever! Angie helped me out a lot. Gave me a very good deal on my car!!Definitely would recommend this place to anyone!!

Amazing people. Great deals. Give them a chance you wont be let down

Great place to get a car ! Very friendly and very helpful. Would definitely go back in the future for another car

The best experience ever Angie really help me and gave me a lot of options ifYou really want a car this is the place to go They treat you like family ...... no doubt I will buy another car from this place

I purchased a vehicle at Sterling Automotive and the experience was amazing. Angie Lopez and all the other employees have been amazing and so helpful. I have never had such an outstanding experience when going to a car dealership and this by far has been the best.

I was sold a car with a motorcycle battery in it, tires that were too small, and a busted catalytic converter. The car was doctored up to be able to pass a test drive, and that was it. Im not a mechanic, did not catch these problems until it was too late.DO NOT BUY YOUR CAR HERE!!! These people are shady and have no compassion. They threatened to repo my car for 2 missing payments, during a GLOBAL PANDEMIC, even after I called to try to work something out after a year of on-time payments.

Very good company. Angie worked very hard to meet the terms so I could get the car I wanted. I would definitely shop there again

This place saved my tail. Going through a bankruptcy, and had few options. They were by far the most reasonable with price and interest rates. They were helpful and friendly and professional.Thank you Angie!

Excellent vehicle. We are very happy with our purchase. We would recommend this dealership to anyone. Angie rocks!

Everyone from the moment we walked in were great. It didnt take long to get a car. They had just what we were looking for. They have an excellent variety of used cars. I highly recommend this dealer. Top notch service and they will work for you, not against you.

They were awesome. Everyone there was friendly and they really did everything they could to get us in a car and we did, that same day within only a couple of hours we were riding off their lot with a car. Thank you’ll for everything we really appreciate it Sterling Auto Sales!!!

Over priced

Filled out application at midnight Friday, Angie called me sat am early!.. asked me when can I pick it up?.. I was happy in the quick response, and she was great to work with throughout the process!

After moving to Jacksonville I desperately needed a car and Sterling Auto was an amazing help to me. Not only was their service amazing, they have great prices and easy payments. Ive had my Honda for 6 months now, and it has not given me any issues. They are very accurate in their car descriptions and reasonable prices. If you are looking for a pleasant experience buying a car (which rarely happens), go to Sterling Auto and ask for Kia, she was amazingly helpful!!!!

Thank you Kia and Maria for being such a great help. You ladies rock. I will recommend you to all my friends and family. My mother in law is very pleased with your business she all ready finished paying her truck with you all. Planning for the second vehicle.. Thank you ladies..

Great people, fast service and the best of it caes are clean perfect condition like news def recommenced for q car leasing ... love my car thank you so much

They are very rude, unprofessional, and shady. They dont keep up with your payments and then harass you like they havent been made. They do not send a receipt for payments when asked. They sell your account off to a creditor so they compromise their system to hurry and get it transferred, which leads to payment confusion on their part then they want to harass you as if you missed a payment. The cars break down after having them and they do not care. Kia tried giving me a jump and sparked out my whole radio and sound in my car then when asked for help to repair they pretty much said oh well and I had to pay over $500 out of pocket to get something fixed that SHE broke. Within not even a month of having my car I had to pay over 500 for repairs (not including the radio) They harass you for a payment the very morning it is due without even giving you a chance to get to and from work, sending multiple texts and phone calls. I would NEVER recommend this place. If I didnt have better things to do I would stand out front with a warning sign. If you keep reading you will see where one of the employees Maria Santos responded, which the response itself is completely obnoxious and unprofessional. DO NOT DO BUSINESS WITH THEM

My wife and I visited this dealer 1/21/2020 as we traveled all the way from georgia they waited and stayed after houra to make sure we got a good vehicle that best fit us. Very professional and knowledgable of there products.

Thanks Kia!! for my best car buying experience ever...your hard work got me into the car I wanted....you ethic was one of the best and I appreciate all of your effort to get me approved and driving considering my credit challenges... You are truly the BEST!!! Thanks again

I wouldn’t buy a car from these people, over priced cars poor treatment to military members. Not to mention hidden agendas in contracts smh keep your money and go to a better dealership.

Great customer service. 100% recommended :)

Very good people to deal with just make sure you have whatever vehicle you may buy from them looked at by an independent mechanic. I’m not local to Jacksonville so I didn’t know any good mechanics to go to but I’ve had to do 3k worth of mechanical work to my truck since I got it a few weeks ago. The front differential had to be replaced and I had to fix all the oil leaks, front rotors and a few other things. Just like I said have the vehicle inspected if you do business with them.

Angie was great.She was able to put me in the car I wanted with a low down payment and car payment

Im so happy with the suv.Angie was awesome me an my kids love our truck.

Looking for a nice car sterlings the place

They have good cars and good prices

I love my new car...and my payments are just in my budget. Kia was very patient with me and worked hard to get me approved. Thanks again for all your help. Maria & Kia are great!

Thank you to all the staff from Sterling Auto sales especially Maria & Kia who were extremely helpful in helping me find my first vehicle. I highly recommend them.

My Experience with Sterlings Auto Sale has been a great adventure Thanks Kia and Maria I greatly appreciate everything yall do for me.

Rip off place. NOT a car dealer. They will make you put down a huge downpayment and if you miss a phone call they will repo your car. Save your money, go to a real car lot and be treated with respect. Everyone works way too hard for their money. DO NOT GIVE IT TO THESE PEOPLE. SUPER SHADY, DOES NOT KNOW HOW TO RUN A BUSINESS AND TREAT PEOPLE RIGHT.

Great experience. Kia is AWESOME😃😃

My husband and I Bought 3 cars from them havent had any problems they are a loving Staff and it is a great place of Business......

Scammers scammers scammers these people are taking people money do not DO NOT give these people your money BAD BUSINESS

So far so good customer services is all right. But theres one problem if you are going to get a car from this place make sure you take it to the dealership and have a full multi -spection on the vehicle there is a law called the Lemon Law that Tallahassee for every used car buyer please if you have any issues please please contact attorney as soon as possible this is a real robbery rip Off and even the dealships states every car on this lot needs to be inspected.Its not fair...please get A vin number report or the dealership will run the vin .. channel 12 will be paying them a visit and hopefully theyll meet the car lot Hustlers yes the car lot/ parking lot Hustlers

Please, please, please! Stay away. Their cars are not worth it! Trust me! They do not care how the car runs, as long as you have the money. When you let them know about their cars they do not care. Kia just sit there and looks lost, while Maria sits in the back and counts money shes collecting on lemon cars. The mechanics have no idea what theyre doing. Theres no telling what theyre doing to the cars. No oil change was done right, battery was on 20%, engine rattled SOOOO bad, which I complained about this when the car was first purchased through Kia and she said its normal, the engine had a knocking noise on and off and they made it seems as though it was normal. So much more and I complained CONSTANTLY. Mind you I had not had this car a year. The worst experience I have ever had with cars. Save your money, spend cash because they are getting over people. Go somewhere with a peace of mind. And the owner is commenting to up review stars. By the way, they knew their cars were jacked up after emailing me asking if I wanted it back. No thanks.

I would like to start off by saying I am a true customer of Sterling, Kia was so wonderful when I was looking for a car. She was not your normal pushy car salesman. When I first arrived to test drive cars it was off to a bad start but that was not Kias fault at all. I test drove 3 cars and they all had issues from the time I started them. I didnt get 200 feet into test driving before turning around and just as I was about to leave I spotted my lil Ford Focus had a look inside and it looked brand new on the inside so I gave it a little test drive, it was AMAZING and only had 44,000 miles on it. No questions asked Kia went right to work and within an hour I had the keys to my car. I am so very blessed I found Kia and Sterling.Thank you so much Kia, you made this happen for me :)

On Oct. 28, 2017 I purchased a 2012 Chrysler 200 Touring. Mrs. Kia made the purchase very quick and easy even staying late while I had issues purchasing insurance. I drove home that day in my new car. Not more than 3 days later my car began to have issues not staying on it would just shut off as I was driving. So I took it to my personal mechanic $170 later thought I had the issue fixed. But, oh no it wasnt. Finally I gave in and gave Mrs. Kia a call letting her know the issues and that my mechanic had it but I was still having problems. She told me just bring it to her. So after a few days of them having it by now its Friday Nov 10 and I was told it was ready. Picked up my car made it 1 block from lot and it shut off again. Called Mrs. Kia right back she sent mechanics to pick it up. She said Betina, this car is giving us a fit. Its starting to work my nerves and I know it getting on yours. I So I may have to just put you in another car. Can you come in tomorrow? She must have seen the disappointment in my face even though I had only driven my car for 2 days I still wanted my car. The next morning before I could get out of bed Mrs. Kia was the person to wake me. Good morning, Betina. Listen we replaced the crank shift sensor in your car and it doing fine now but if you have anymore problems call me and I am going to put you in a different car. But whats the address where you are and your car is on the way to you. I was like Im way on the Northside. I replied. I dont care where you are we are on the way to you. As I hung up my phone I could only thank God for Mrs. Kia and Sterling they kept at it until they got it fixed and now Lulu is running fine and has been because they didnt give up. Thank you Mrs. Kia and staff.

Very helpful people!!! Above and beyond...Maria is the BEST!

As the Sales/Finance person...we work with any customer regardless of their past credit situations. Its probably not always a good idea to deal with customers who dont pay theirs bills and have several repos already.... but we try and help them to get on track. Its shameful that the customers with bad reviews were awful customers..... Late from the beginning with little to no down payment and we helped them..... These customers make it bad for those who really want to turn a new leaf and actually pay for something.... To all those who have no intention on paying... Please do us a favor and take your business elsewhere... We dont want the headache..Thanks in advance

This place needs to be shut down ... they are making people put down they money than taking the cars back they are also rude af dont know how to talk to customers

Awesome service, customer service is amazing.

Marie is the owner and Kia is the salesperson.....you will never deal with better people.

They are scam artist

Dealing

Great

The best was a very good experience buying here. Financing according to your needs, they fulfill what they say. They are very cordial Angie attends very well. Super recommended. Very reliable and responsible.

An incredible attention they look for the best option for the client anyway and they adapt to your need the cars keep them first few miles good price and fast with the paperwork only one or two hours are enough and an incredible attention after so much searching I assure to have taken the best option thanksAnd especially thanks to Angie

The service was great and very helpful. They have a good quality section and great prices. I recommend everyone to come and find your next car here. Im very happy with my new car.The service was excellent and helpful. They have a selection of very good quality and good prices. I recommend everyone to come get their next car here. I was very happy with my new car.

I loved! as they mounted me without any problems that was fast and excellent service I recommend it to% 500 hehe Thanks to the work team 🔥🔥🤞🤞

The best!!! Very good service, Very good communication, Excellent services. In short the best. 100% recommended.

Easy financing, excellent treatment, super clean cars inside and out. There is definitely no need to look anywhere else 100% recommended

Excellent service, easy financing.

At ease with the service and attention. Good prices and cars.