If you want cheap, go somewhere else. If you want it done right, and want someone that can diagnose future problems and help you prevent a breakdown on the water down the road, then come here and ask for Donnie. They are very willing to explain their thought process and go the extra mile to get work done when unexpected issues arise.
Great service.
The whole crew goes above and beyond every time. They repowered my boat a few months ago. Donnie was really good at going over the options and his recommendation was exactly what I wanted. They have been on schedule with my boat every time. Great group to have work on your boat.
I have to say the level of customer service I received deserves 5 stars and more. Donnie took the time to explain not only what was needed while we were there but also took time to answer the numerous questions we had as new boat owners. He then called to let us know the parts had been ordered and again once the parts arrived to confirm when our boat would be ready for pick up. They were so easy to deal with and very professional. I would absolutely recommend Isle of Palms Marine Service for any of your boat service needs!
Highly recommend. The service department is very fair and honest. I had a warranty issue with a boat I bought from another dealership and they went above and beyond and helped me get to the bottom of the issue. Cleave and Donny are so helpful and I trust them with my boat repairs
They always do a great job.
Technicians were excellent. They diagnosed the problem. I gave them a deadline to fix it for the weekend and they assured me that it would be ready. So made plans to use the boat on Tuesday when Donnie told me it was a go!Got a call back from them two days later from Donnie telling me that a part that they ordered is no longer made and was not in the shipment they placed. How do you order a part that is not made? What catalog is that in? my boat will not be in use even though I spent a lot of money on reservations for my family after Donnie told me the boat would be ready. Its very disappointing that they cannot be timely with their repairs. Now I am stuck. Such a bummer.Follow up:After posting this review, I was immediately called and vindictively told that my boat was now my problem and that the mistakes that were made that ruined the plans I had for the weekend were my fault for scheduling things to do on a boat that needed work.Donnie then hung up on me when I was trying to explain that he had told me the boat would be ready by Friday and I would have found someone else to do the work if he had been honest with me. I didnt schedule my weekend until Donnie called me and said with confidence that the parts would be in and the boat would be ready to go. He called me to tell me that!No Jags game. No birthday weekend. Donnie hangs up on me because Im not happy with their service. Now thats great customer service. After experiencing Donnies temper and the lack of professionalism and timeliness, and no sincere apology I will not let them work with my boat.
I visited Isle of Palms Marine Services for a diagnostic on my engine. I was very happy with their service. Their staff was knowledgeable, professional, and accommodating. They allowed me to keep my boat there for two days without charge. I would definitely recommend this business.
Donnie and the crew went the extra mile to get us back on the water. Best Techs in town!
Love this place. By far the best Machanics aroundWon’t take my boat anywhere else!
I bring my boat from Palm Coast to Isle of Palms for my service work. They have taken great care of my problematic stern drives and other more minor issues. I was in Jacksonville Beach this weekend and thought I had a problem with the drive so I called Donny in the morning, brought the boat over and the crew was waiting to render assistance as soon as we pulled up to the dock. This type of caring service is slowly dwindling in todays society, but is alive and well at Isle of Palms Marine Service! Thanks for your attention and help!
Amazing Marina that is always neat and clean. From dry storage to slips and mechanical help, this is a top notch Marina
Good people, thanks for a great job
If u want it fixed right this is the best place in town
Was not impressed with customer service from this location.
Go elsewhere...