3 of the nicest guys I know in the Powersports industry and they make a big difference to me as a customer. Marshall is their Service Manager and someone who truly listens to what you need done in terms of service, he always has proactive feedback and very trust worthy. Byron is a wealth of knowledge on the sales side and also a super nice guy. Ive known him for 10 years+ (in and out of the dealership) and again a very trust worthy source who will work to put you into the right bike, Seadoo, etc. And George is their parts person who is knows everything about parts and accessories. If you have a Powersports need- start with these 3 guys. Once you do, youll understand their customer focused attitudes and not some of the bad attitudes you get elsewhere.
I have been to this location 3 times and every single time I have received nothing but prefessional service by professionals and a very great team of polite, ethical inclined and helpful individuals.. I strongly recommend Jacksomville Power Sports. You will not be disappointed.
I had to get some service done on our Sea-Doos so I emailed Byron. He got me set up with Jason in the Service Department. Jason took care of us right away and followed up with us regarding some additional repairs. Super Friendly and Professional! Another great experience at Jacksonville Powersports! Thank you, Rick
Excellent customer service, unlike some other bike shops I could name. Had my Spyder in today, rear tire changed and new brake pads and all done in an hour. Nice job guys/gals!
Do not trust these people they will sell you unsafe vehicles. I bought 2015 brute force from them last year with a bracket lift and oversized tires that get stuck in the front fender.Because of this i got in a bad accident resulting in 12 fractures on my right rib cage, a collapsed lung, and a severed liver costing almost 100 thousand dollars. After 22 days in the ICU and 3 months of rehab at my house, i brought it back to them and asked if they would buy it back at a thousand dollars less then what i payed just to get it out of my life. They would not even give me the time of day. They said it doesnt make bussiness sense to buy it back.What about morals what if i died and left my daughter without a father. What about the four months of lost wages.They dont care they are only worried about not making enough profit on the buy back.
Well disappointed in the service department. I dropped my bike off on the 23rd of October and picked her on the 3rd of November to fix a pinched wire. The technician that worked on the bike was careless cause there is grease marks all over my bike. Technician also broke a piece of my fairing. Very upset at the time frame and performance done at this dealership. Never will i use their service nor recommend them to anyone else
I went in to buy a new Kawasaki after seeing they had one in the color I wanted. I called prior to going in to verify the bike was there and asked several miscellaneous questions about it. I obtained my own loan ahead of time and based off the advertised price, I was well within my margins. I arrived, checked out the bike and picked out some riding gear. The manager was the sales rep helping me as well as the same person I had spoken with on the phone a few days prior. He rings up the sale and brings out the tally. It’s well over what was expected with shipping fees, handling fees, document fees and misc other fees that were never disclosed to me as being part of the sale. It was a couple thousand and then some over sales price of the bike. My gear was only costing a few hundred, which I expected. The manager did point out, after I quizzed him on it, that the document fee was inflated and his error, however, knowledgeable people coming in to purchase motorcycles are fully aware, and expect these fees to be tacked on. He treated me like I was an idiot that should have been smart enough to have researched my would be purchase in greater detail ahead of time. He treated his staff very badly in my presence, cussing at them and acting as if they were screwing everything up with pre-assigned tasks he had administered. I wasn’t given the time of day by him after I admitted how frustrated I was at this point, especially after driving a couple hours one way to purchase the bike. I would advise any new bike purchasers or unsuspecting people in the market to steer clear of this place, at least until they get friendlier management hired on.
Reily did an outstanding job with us purchasing a pair of GTI SE 170s. He was patient, allowed us to ask questions and listened to our wants/needs! You have a down to earth good guy (& crew) there at Jacksonville Powersports. We drove from Daytona Beach to Jville twice to get what we wanted and Reily made that happen. We cannot thank you enough! With the shortage we expected to wait until October-ish for skis but nope they got notice, we deposited for both and got them THE NEXT DAY!!! Thank you ALL so much! We definitely recommend this location.
Great place to purchase a Kawasaki or anything for your Kawasaki. Friendly staff. Had a great experience here.
I bought a SxS from Byron and Jax Powersports and it was the smoothest and easiest vehicle transaction I have had. He was knowledgeable, honest and very quick to respond to communications. The entire staff was friendly from sales, financing, parts and service. They delivered everything on time as promised in perfect condition.
I would like to express how satisfied and happy that I was able to find this water sport store and more importantly to have met Robert!. I have never owned a Jet-ski before, have driven many, but never owned one. When I decided to buy one and be able to spend quality time with my 15 year old son, I did not know where to start. I lived 14 years in FL and never bought a craft, which I regret it very much. Now that I live in NC, I decided to change this. I guess it’s never too late!. Either way, after searching for a local distributor in NC, I quickly realized they have all exhausted their stock. One distributor told me they were not expecting new jet ‘skis until 2021 or later. Then I started calling distributors in FL, and honed in the Jacksonville area, since my mother in-law lives there. I drove to Jacksonville and met with Robert. This is one outstanding salesman and quality individual that took his time to explain me about Jet skis, from an owner’s perspective. His level of detail and confidence on this motor craft made me feel comfortable asking any question. I ended up buying the SEA DOO Fish Pro, and amazing piece of machinery, fully loaded with all the toys you can think of like GPS, sound systems, extra cooler bay, fishing pole holders......etc. Again, want to thank very much Robert for taking his time and guiding me to the SEA DOO FISH PRO jet skit.
The dealership was unfriendly and unhelpful. The manager was arrogant and stand-offish and the sales staff was unknowledgeable and openly misogynistic to say the least. We didnt even bother attempting negotiations because getting information on the bike we were looking at from the sales manager and sales staff was like pulling teeth. We walked in prepared to buy a brand new bike at full price and now, I wouldnt buy it from them if they knocked 20% off the top. We were in the store less than 10 minutes and that was 9 minutes too long. Dont support this joke of a company.
Took my bike in for service in less than 2hrs I was out, obviously depends on what youre getting service, nice and quick 👍
Brought my VStar1100 in for a simple rear pad swap. Byron the service advisor didnt try to up sale me on anything that I didnt need. They had me read to roll in no time. Very professional and I will definitely be back.
Did anyone else pay THOUSANDS in fees? I bought jetskis and ended up paying around $3,000 a piece in fees! Is that normal?? I paid cash so no financing. Not very informative. Once we began questioning about the fees, the manager was no longer friendly. He wasn’t mean, just had nothing more to say.
Patrick and Brandon were fantastic and helped me with my warranty on my seadoo spark. I DEFINITELY will be coming back for any more needs
I just wanted to say thank you Robert for taking my call and making my buying experience fast, easy and simple. Being able to do most of all the pre-work via a phone call and an online application made it great. My experience at the store was even better. I was greeted right away by an associate who got me to Robert. Then was able to get to sign the paper work and within 20 min I was done, picked up the bike and bought a few other items. Jacksonville Powersports even got my son and I some of their swag to sport around which was a nice touch. Thanks again for everything and I love my bike!
Just had my Concours 14 valve clearance and overall checkup done. The folks at Jax Powersports did a great job and were great to work with. Thanks Brandon!
Amazing I felt welcomed in once I walked through the door. Most importantly I didnt feel pressured to buy anything at all or anything that was over my price range. I did come to just look around and walked out with a jet ski the staff was so helpful. Even after the purchase was done I was told I can call or come back if I had any questions. I would definitely come back and recommend anyone to buy from here.
Relaxed atmosphere. Love my doo!
Jacksonville Power Sports totally exceed my expectations! We came from South Florida, Jacksonville Power Sports is the only dealer in Florida who was able to get me the 2 exact Sea-Doo models I wanted. Reily Dawson was in constant communication with us, even on his day off! He prepared everything as I was driving over, when I arrived the Service Dept got me everything I needed. Minutes later I was in finance signing, they were fair and honest on the deal and very friendly. They were so respectful of my time, I was out in one hour! I would certainly use Jacksonville Power Sports again. Thanks for an amazing experience from start to finish!
The service on my Victory motorcycle was very professional. They did a great job on on the annual service. Would recommend them highly!
Everyone was very nice and helpful. They had all the paperwork ready when we got there and was in and out in less than 30 minutes.
Now thats how u treat people excellent service and super knowledgeable on the bike I wanted in and out in less than 1.5 hours my Ninja Z H2 is nasty thanks Kawasaki 😊
Out of town just stopping in to look around.Good selection and everyone was friendly.😎🤘
120% happy with my purchase, great service from sales to service dept. thank you Barbara for being very helpful and honest with any questions and for making the finance part so simple and quick, was in and out in an hr. Defiantly will have my service again and again, very happy I went through Jax powersports over ridenow
Very helpful on what was wrong with my Kawasaki Mule. I was able to repair it myself with the parts I bought to prevent trailering my Mule to Jax. And not have it for a week or more. Air filter and spark plugs I installed myself and was so proud I did it. Also bought oil filter and oil so I can change my own oil, also a first. Thank you so much for the time Sam took to help me.
I came in to buy a jetski. Bank had issues and these people not only stayed two hours after closing but also stuck around to explain everything to me about the ski. I would recommend them to anyone. They are beyond amazing
Place is great and helpful, service, questions, general info, they will find out for you. I thought they made a mistake and forgot something with my motorcycle when actually it was me who made the mistake.. spoke with Brandon and he was professional and calm and tried figuring out the whole thing for me and took care of me ✊
I went looking for a motorcycle, the salesman had little information about the items for sale, which bothered me, because I was ready to buy.. They had a good selection of all types of vehicles, also a large supply of tires. Perhaps after I look around more, I may look here again.
I have had a good experience with service in the past, once. Thought this would become a business to use and trust. Since then i have used parts department twice. Ordered a maintenance manual that arrived twisted with spine bent. I was told thats the way a manual should look, he was not joking. I ordered tires that arrived with either a two or three year old manufacture date on them. I requested tires with a max of one year if possible or i would order myself and they could install them, they got newer tires for the bike. I think this may have set poorly with those involved as they reinstalled the sprocket and rear wheel assembly reusing the sprocket bolts which are compression bolts, not sure proper name for them. I found this out by noticing a rubbing noise in the rear. Two other bolts had already fallen off, the noise was a third rubbing against the swing arm getting ready to fall out. The remaining two bolts had solidly been installed stripping the threads making removal of them snap the bolts. The only work done on the rear wheel was this tire change since purchase. Shop said that the sprocket doesnt have to be removed, sometimes they do sometimes they dont. This of course could have been done at factory but I detail often and not to have noticed is unlikely. This was a potential game over. Just saying.
Called in to purchase a jet ski, was told because I’m not physically there they can’t run my information to get me approved for financing, even though I already have an approval for financing. Was also told even with a deposit and approval they can’t hold the item for me. Robert even raised his voice to inform me these are “DEALER RULES AND I DONT MAKE THE RULES” definitely won’t be doing business here. The sales rep was rude and I don’t appreciate being screamed at when I’m trying to bring business to your company.
I was going to drive from Atlanta to their location to purchase two PWCs, but their sales person Reily Evader is rude not not helpful at all.
My family and I walked inside and No One asked us if we needed any help or what we were looking for.
Great customer service and the only official kawasaki dealer nearby
Clint made the buying experience easy. A friend and I participated in a Sea-Doo promotional on Sunday, the store was closed Monday, we went in on Tuesday and purchased on the spot. Clint was kinda stingy on the give-a-ways (jokingly) but I would not change a thing. Thank you Jacksonville Powersports for hooking me up on my first jet ski!r/George
Dealing with them for years. Never been disappointed!
Ive had jetskis since 2013 and I starting going here in 2020 and they are amazing!! Very professional and the turn around on all three skis was spot on. Thanks again my new shop
Limited selection, not the best trade in policy. Beautiful store though.
Great customer service, fast...
I called and spoke with Sam on the hunt for some new parts for my fiancé’s buggy. He took so much time (& patience!) to help me find exactly what I was looking for. The best customer service and not once made me feel like a bother. And the parts will be here in a few weeks. Thank you so much for all you do!
Great people and great environment. Clint was very helpful, right to the point, and easy to work with. We also purchased a bunch of accessories with again the outstanding service we received from the guy in that department. Finance process was quick easy and well explained. Highly recommend
My son and I woke up this morning and thought we were not gonna make it to the track because his battery died in his KLX however I texted Omar and Omar talk to Brandon in the service department and they got us off to the track in no time I have been buying and purchasing watercraft and motorcycles from Jacksonville powersports for 20 years they are the best much appreciation thanks again guys
They were friendly and very helpful.
Friendly staff and great service
Good experience.
Everyone at Jacksonville Powersports was professional in every way, but they were also personal. My experience wasnt rushed. I never felt like I was being pushed into a deal. Every area was covered and every service was offered to me without the pressure Ive felt at other stores. All of my expectations were met or exceeded. Every question was answered and Im confident, when I return, Ill receive the same level of care and service. A better relationship, better price and everything I was looking for, thats what I got at Jacksonville Powersports.
Byron was so wonderful to work with! He was very knowledgeable and just overall great to work with. I bought my jet ski almost a month and a half ago and came back in this past weekend with my daughter and he remembered exactly which one I bought. Great customer experience!
Its ok, read and listen well...
We highly recommend doing business with Jacksonville Powersports....very knowledgeable staff and great people to work with!! First time buyers and they did an outstanding job with answering questions and getting us the equipment we were looking for!! Byron and Clint are great guys to work with!
Nice friendly atmosphere.
Found a screw in my rear tire. Brandon and the service team took excellent care of me and my bike. They had the tire I wanted in stock and installed it in 30 minutes. All the staff is friendly and knowledgeable. I will definitely return for any future service.
The only reason I picked 5 stars is cuz they didnt have 10!! Clint, (my salesperson), Omar, (sales Mgr), and Jordan, (Apparel and aftermarket sales), were fantastic. Originally, I knew what I wanted so I did an internet search and found several good deals out there. As I spoke to the different dealers around, I found Clint to be a no-nonsense, straight forward person. I didnt get the impression he just wanted to unload a bike. He took the time to talk with me, find out what it is I wanted, and connected with me several times to make sure he had, and could get what I wanted. I have so many options with just this one bike. Now that my purchase is complete, I dont feel Im just a customer, but rather a family member of Jacksonville Powersports. Thanks brother Clint and sister Jordan! Ill be seeing you again.
Had a wonderful experience at Jacksonville power sports. Very professional and friendly. It was a very good buying experience. Easy and relaxed atmosphere. Thanks for everything!
Not many choices for water sports.
Excellent sales staff (Robert V.) and service staff (Marshall).
Great service once they get to you. Staff just looks at you and doesnt acknowledge you. No one called for staff at the parts counter, you just stand there till someone shows up. And the sales staff has nothing to say unless you put your hands on a new ride. Then they want to talk.
Clint was great from the initial phone to delivery. He was fair honest and trustworthy. I would recommend him to anyone looking to buy. We are so happy with our wave runners and with Clint. He has been there for us even after the sale. Rare one of a kind sale person.
They went above and beyond. Awesome price on a bike. I would recommend to anyone. Barbara was great and so was Byron. And Reily awesome in sales. Thank yall for all your time and effort brokering this bike deal.
Low fuel light came on after 60 miles, could not have been more than half full.
A. Best customer service you could ask for!!!!! Reilly is the man!!!!!
Purchased a brand new Sea doo, also purchased additional existing accessories for an existing Sea Doo, spoke to the parts department on Monday said that I could return the accessories, they said yes, I showed up on Saturday 5 days over the 30 day period they refused to return.Finance department is great.Sales department do not return calls, and are not easy to deal with.I would recommend any other dealership. They do not appreciate their customers.
Purchased a brand new Sea doo, also purchased additional existing accessories for an existing Sea Doo, spoke to the parts department on Monday said that I could return the accessories, they said yes, I showed up on Saturday 5 days over the 30 day period they refused to return.Finance department is great.Sales department does not return calls, and are not easy to deal with.I would recommend any other dealership. They do not appreciate their customers.
I was having a problem finding any jetski in Florida, I saw a listing on Facebook and responded. This place is amazing such friendly staff, Riley helped me out from the second He picked up the phone. Riley and the Kawasaki Powersports staff went above and beyond for me, thanks for a great ski and even better service!
You will not find a better place in the region for your powersports needs!! I’ve never experienced customer service so good that I was left speechless, Clint, Barbara, Patrick and the gentleman in service who helped us all went above and beyond. I cannot recommend Jacksonville Powersports enough!!
So I just moved to Jacksonville and was looking for a place to have my 2008 Kawasaki Vulcan 1600 classic serviced and to get parts etc along with Kawasaki riding gear. Enter Sonny. Sonny greeted me very professionally. We discussed what I was looking for and Sonny took me back to the service area and introduced me to the folks in the service department which I was very impressed with. He then helped me pick out a cover large enough for my bike which we ordered. Cover came in on time and was a perfect fit and I am very pleased with it. The rest of the staff was very friendly. I am very happy to have such a nice facility to handle my riding needs. Special Thank You to Sonny and thank you for the great first impression.
Got a great bike with the help of Nick! Still running just as good months later! Well kept and professional place
I had the most unbelievable buying experience of my life today at Jacksonville Power Sports. The entire process was fantastic thanks to Clint, one of the sales people. I contacted several dealerships in N. Georgia and S. Florida looking for a particular machine. I was told that they either did not have them in stock yet, could not get them yet or just plain said no one has them yet. Well guess what?? Clint made it happen. He located the one I wanted and had it shipped to his store. He called me several times to keep me up to speed with what was going on, and I know that a few of them calls were made after hours on his off time. The machine arrived when he said it would, and was ready for pick up right on time. Clint even took pictures of it and sent them to me prior to me arriving. When I arrived, the machine was perfect. All of my paper work was waiting for me .to sign and the finance lady was great as well. Thanks everyone for a great buying experience
Like be you are in you own home i love
Kody!! And Barbara was ABSOLUTELY AMAZING!! Super friendly and made the whole process enjoyable!! They were down to earth and made the process great! 100% Would buy from them again!! Thanks again guys!!!
Great local dealer. Clint and Barbara were easy to deal with. Will be my first visit for my next power sports purchase.
Always the best service. I would never take my bike or jet ski anywhere else in Jax! honest and always helpful. and they give military discount on parts and gear!
Everyone that helped us was excellent, recommend this place to everyone i know.
Rude salemen, and very condescending. I went else where to buy an ATV. Would not shop here
Billy was very easy to work with. We had a straightforward, no BS transaction. He personally delivered my mule immediately after the purchase. Will definitely use Billy and Jax PS again.
Purchased a kx 250 from these guys today. I was very impressed with how friendly employees were. I dealt with Clint and Devon and the were both great. Devan even installed a hour meter on the bike for free. Anyone looking to purchase their dream toy should highly consider them. I was in and out an they were very knowledgeable and friendly. Great experience all the way around.
Friendly, knowledgeable staff. No pressured selling! I will be back to check out more bikes.
Clint is the most amazing sales guy! He was so thorough, professional and knowledgeable. He answered all of my questions and was so nice! As a woman it can be hard to negotiate and talk with some salesmen but he got me a GREAT deal on my ATV! If you are thinking about getting an ATV or jet ski or ANYTHING, ask for Clint. He really knows his stuff!
I couldnt be happier with my 2020 Can am Outlander. Byron was amazing, very knowledgeable & great customer service! Everyone at JAX Power Sports took great care of me. 5 star experience for sure!
Reagan, Marcy and Shaun were absolutely fantastic. Great customer service and very personable. Absolutely would recommend them.
Shoutout to Jax Powersports and Clint for getting us into our second Can-Am. Everyone was super friendly and helpful in the office and got us in and out quickly !
Clint was very responsive and knowledgeable. Great guy wouldnt go anywhere else!! Thank you !!!
Very helpful and knowledgeable. Wound up buying 4 jet skis. He and the whole staff was outstanding. It was a a great experience, especially after the bad experience with powersports of St Augustine. I will and do recommend jacksonville powersports over all the competitors. Clint and Byron were great, but the whole staff from finance to the counter was outstanding. Great staff
My husband and I visited looking for UTVs we were paying in cash and were shown one with sticker price of 10800.00 sounded great. Then came paper work and all of a sudden 10800.00 was now over 13000.00, what happened well taxes of course but then he said well we had to add fees for putting it together and this fee and that fee. So he then said he could get us a ag discount and that would bring price to 12300.00 well I said ok if included roof and windshield then it’s a deal. Then finance manager came out and said the price is the price and we are thinking of pulling all sales tag off anyways, we’ll needless to say I thanked him for his time and went elsewhere and made a wonderful cash deal at another place that was awful experience and will never go there again.
I wish I couldve entered more than one name! Everyone that we dealt with was amazing!! Thank yall so much
Sales went smoothly and I feel like a got a fair deal on two Sea Doo PWCs and an upgraded trailer. Staff is knowledgeable and friendly. Hoping the maintenance service team is as good as sales.
Clint has always gone over and above to get us what we want and never pressured us. Always does what he says he will do. Service team is great too!
If you want an honest review of Jacksonville Motorsports read this!!! They are freaking AWESOME!!!! Due to the best pricing I could find and the most OUTSTANDING customer service me and my wife drove down from Spartanburg SC just to buy from them. I didn’t have the honor of meeting the owner George but I did meet these great people.Clint (AKA World Famous) was the salesman that went above and beyond getting us into this Teryx4. From emails at 9:30 at night and 5:30 in the morning getting paperwork done and questions answered. We left at 3 in the morning to be there when they opened at 9 and he text at 5am asking if every was ok and if we were safe. Even called on my way back home to make sure we got home ok. He was at the shop at 7:30am to ensure everything was in order and make sure the machine was assembled when we got there. If you want an ATV, UTV or jet ski go see this guy cause he the MAN!!!!!!Barbara (AKA Momma B) had all the paperwork drawn up and amazed me at the APR on the loan. She was super sweet, very professional and keeps all those guys at the shop in line 😁Patrick (AKA munchkin) went over board in explaining everything down to a T standing in the 103 degree temps to ensure I knew everything about the Teryx. I asked him to show me how to drive it but Clint said he didn’t have any bricks to tie to the pedal so he can reach it 🤣🤣🤣I can tell y’all right now if I ever buy another play toy I will happily make that 6 hour drive again just to see them and to give them my business. This establishment is a family that’s been operating for 40+ Years and it shows with the family atmosphere and they’re professionalism. BUY FROM THEM YOU WON’T REGRET IT!!! Clint I can keep this up for hours thank you so much for everything you did boss!!!
Awesome selection on both new and used bikes! The staff is great and never pressured me to buy anything. They truly wanted to make sure that I was committed to a bike before I got one.