Its Alabama power. They are really the worst. My bill keeps going up and we honestly have changed are habits except to try and cut cost. But that just doesnt seem to work. You ask them to look into it and they dont care. They just give you excuses and reasons why it might be so high, but not willing to actually look into it.

The customer representatives here are incredibly rude. I had a simple question, but the representative just kept shouting the 1800 number at me before I could even get my whole question out.

I went after I paid my bill at a previous address and took 450. 00 deposits as the 800 # told me too to put power on in my name at my trailer here in Jacksonville. They have on file that Im on oxygen 24 hours a day. I owe a large bill from a different address years ago and had made 50.00 money payments on it. But still owe. The 800 # said it wouldnt be a problem that I just take my money and confirmation and they would work with me again on the big bill. So I get there when the door opens at 8:15 a.m. go to the older lady teller she leaves her desk goes in the back for 15 minutes I waited she comes out with her hand on her hip standing behind a tall skinny man with brown hair a supervised. He never said his name. He was very rude and demeaning said no I will not work with you on this bill, I DONOT care that you are on oxygen, and I DONOT care if you are on disability either. Before this power is put in your name you have to pay 2,223.57 ! Plus a 450.00 deposit. I was in tears the power was on at that point. I begged I even tried to just set up my card that my disability comes on for autopsy for my old bill and new ones. But he was very very rude loud and mean. I cried walking out the door. Very bad. Customer service, not friendly at all. Not understanding of peoples disabilities or life situations. An hour after I was home on January the fifth this happened, they came and cut off my power. Knowing everything! In January! Winter. Alabama power is hurtful and hateful! The bill was originally 1490.00 they added all kinds of service fees LTE fees plus turned it over to collec5ions for more fees Wich put it up over 2200.00! Not to mention in 2013 I filed chapter seven bankruptcy and this was supposed to have been put in my depts owed as well.😥😥😥 I am very hurt and now have no idea when Im going be able to get my power on. Prepaid power is in part of Jacksonville, but Alabama power has a monopoly hold in the area that I live!

This place isnt even in business anymore at this location. SMH

Nothing special... Just standard buisnessYou go in wait and pay your bill. Nothing special

Wonderful customer service representatives

Very nice staff.

EVERY TIME IT RAINS THE POWER GOES OFF IN WHITES GAP ESTATES WHATS THE PROBLEM AND WHY CANT THESE IDIOTS FIGURE IT OUT SO THEY DONT HAVE TO COME OUT AND WORK ON IT IN THE MIDDLE OF THE NIGHT WHILE ITS RAINING