Terrible customer service. As soon as I walked in the door a young man followed me around the store. I’m not saying they are profiling people! But it certainly felt like it. For a brief moment I lowered my mask to put something in my mouth(only 1 time and very briefly) and he yelled at me from across the room!
This place will continue losing business if their staff continues their nasty attitudes towards customers. We love supporting local businesses but not a business that is rude and harassed customers. Plus, when we can avoid horrible customer service and buy all of these products online we will, unfortunately.
I stopped into the store today looking for a new pair of trail shoes. I was fortunate enough to have Erryn (sp?) help me out. I must say, I think she was the most knowledgeable shoe professional I’ve ever had the pleasure of meeting. She was so thorough in the way that she explained the various shoe types that might fit not only my feet but my circumstances. If you are looking for outdoor gear, this is the place in Jackson to go. I can’t recommend it enough as well as Erryn as a guide in whatever it is that you’re looking for. Thank you!
We came here after a less than stellar experience trying to rent skis from another shop. We were blown away by the selection and quality of the rentals at Skinny Skis, and they were less than half the price of the other place. We were able to get the metal edged skis we were looking for, but they also had skis for groomed tracks. After one shop giving us broken equipment and another not having our sizes, we couldn’t believe how nice it was to rent here. The staff were super sweet and knowledgeable, giving us advice on the most beautiful or lesser known trails in the area. We’re never going anywhere else!
Great shop and good selection for more than just ski supply. The service was also wonderful
Super knowledgeable when it comes to trail shoes. Really cool store with a great staff!
Have a really good selection of hiking gear and clothes.
We rented three sets of cross country skis, poles, and boots for the day. Great, friendly, and helpful customer service. The skis were top brand and worked great. Highly recommend renting your skis here.
I bought a pair of ski goggles through an auction of theirs, but didnt notice that the auction was pick up in-store only, that was my bad. I live three hours away so its not exactly easy to pick up in-store for me.I got in contact with the store and they agreed to ship me the goggles and even paid the shipping. I was quite impressed with the lengths they went to to help a customer theyve never even met. Great customer support all around!
You can measure the character of a business by how they treat a customer who hass low potential for repeat business (because he lives out of town) and who makes a request that takes extra effort from them (can you tune skis I bought from a local resident and arrange to ship them to me?). All 3 people I spoke with were eager to help and it was clear to me that the culture of this shop is all about taking good care of people. Highest recommendation!
Great service and great staff. They guided me through renting my first pair of nordic skis and later in buying them. Im very pleased!
I just the people here and my besties new Fenix Pro!
Cool store. Went in for trail running shoes as a couple other shops didn’t have my wife’s size. She actually liked their selection better than the others. Customer service was great and prices were right on point. Would recommend highly.
Staff was very helpful with our questions about local hikes
Great service and assistance as we entered in vaca in search of some XC skis to try out in Teton National Park.
My wife and I rented show shoes here and it was a fantastic experience! Highly recommend!
Good selection of quality merchandise. Good customer service. Got some running shoes for $30 less than the same shoe on amazon! Skinny Skis for the win!
Great friendly service with personal feedback to meet my needs. My hiking boots broke.. so I needed something pretty quick. Highly recommend.
Local place. Great service. They welcome dogs, even offering up treats. Good outdoor supplies selection. VERY friendly service without pressure to buy. Funny, Ive never actually bought skiing equipment here, but I either go here or one other place first before considering any other source.
Definitely not the place in Jackson Hole to shop! Unfriendly and rude.
There are lots of stores that sell gear in Jackson. The skinny on this one is that it is a lot more than just skinny skis. It is like walking into your favorite sporting goods catalog. Great selection on everything you could want for a ski, hike, bike, paddle and/or backpack excursion into the beautiful Tetons or Yellowstone. And if you are really lucky you might even get to try some of their flashy European-style roller skis. I know I love mine that I got from Scott at Skinny Skis! Perfect for the bike trails!
Sales lady was pushy, but she didnt know that Im a local. Typical tourist trap. Awesome variety of quality product 👌
Awful customer service and actively discriminates against people with health conditions.
Outstanding customer service! Kasey is incredibly knowledgeable about Boot Fitting and diagnosing boot related problems. Kasey was very thorough and he spent several hours with me -he was very patient. He has depth in experience-has spent many years on the snow and provided us with a lot of local knowledge! I wouldn’t go anywhere else. I wish they had a store with a Kasey in Bend Oregon!! Thanks!
Skinny Skis has carved out its own niche in Jackson. It carries AT and XC gear in the winter and hiking and climbing gear in the summer. Big selection of clothes and a nice selection of sunglasses. The staff is knowledgeable and friendly. The store has been in business for a long time, so you know they are doing something right.
Super helpful staff. Made renting cross country skis for our trip into Grand Teton National Park a smooth, easy process. Staff seems to be really knowledgeable and willing to help, too. There was a lady interested in buying new skis... They let her rent a pair and said theyd out the price of the rental towards the purchase price. Thats plain awesome service!
Incredibly rude staff, insulted customers openly.
Extremely friendly staff. Very knowledgeable. And the prices are quite reasonable.
Best and most helpful staff Ive come across in years! Thank you guys!
I was impressed with the selection in clothing and other hiking necessities at this store. I didnt quite find what I was hoping for but I wish I could have spent more time browsing. The staff was friendly and helpful, and they even recommended a different store when they didnt have what I needed. Ill be popping back in if/when were in the area again.
Skinny Skis is a Nordic and Outdoor specific shop in the heart of Jackson, Wyoming know by locals and visitors alike as THE place to find Nordic ski equipment, clothing and accessories.The staff at Skinny Skis will engage with you the moment you walk in the door, but this isnt some hard sell tactic. If browsing is your goal, the staff is respectful. If you have a technical question, they know the answer, be it about the best place to seek adventure or the clothing and equipment to help make your time outdoors a success.Their selection of sports/street wear is fantastic as well. I love this place!
Great place to get running/hiking shoes. Had an injury and needed something with better support. Tried various running shoes elsewhere without a great assortment of knowledge. We meet Daniel at SK and he was extremely knowledgeable and patient with my wife and I. Got a great pair of Hokas which are saving my vacation experience.
Great selection for outdoor winter sports outside the resort. Super efficient and helpful staff.
What a fantastic experience. My boyfriend needed a smaller size ski boots right before we left for Jackson Hole. While he was able to get his boots he wasnt able to move up his bindings. We stopped in at Teton Mountaineering asking for either the correct bit to move the binding up ourselves or if they could do it. They said it would be TWO days and were going to charge us. We were hoping to ski today so decided to try another place. He called up Skinny Skis and they said sure no problem! We brought them in and they did it in less than two minutes. What Fantastic customer service. Thank you Skinny Skis!
I went in to buy a pair of skis and could not get anyone to help me, so I walked across the street to Teton mountaineering and was met with friendly smiles and knowledgeable staff that set me up with what I was looking for.
Not friendly or helpful at all.
The staff was really helpful to open the doors for me even the store was closed (was there at 9AM but they opened at 12PM). Therefore I was able to double check if I had the right size. The store itself is big with lot of stuff from Patagonia
Disappointed with the service. Was never acknowledged and the employee didnt say one word to me during checkout. The store is small so the selection is pretty minimal. Id like to support local stores more, but wish that I could at least have a more helpful and personal experience.
High quality products. Amazing service by knowledgable staff. You pay, but you also get lifetime items. Quality is not cheap in the short run, but always the best buy in the long run.
Top-notch local ski & gear shop. Beyond the solid selection of alpine touring/nordic ski gear and clothing/footwear, they are active in promoting community education including hosting the annual Avalanche Awareness Night.When my Salomon skate binding failed within a season, SkinnySkis quickly worked with Salomon to cover it with warranty & get me back out in time for the latest snow dump.Highly recommend this shop!
Rented cross country skis and snowshoes here. The staff were very helpful with explaining how to use the equipment and recommending good trails in the area.
XC rental for $20. Nice apparel selection.
Great selection and nice store but when I asked if they would price match a bag on amazon for about 13 dollars less the guy behind the register(Pierce) yelled me down and shamed me for not supporting local business in front of the other cashier and customers. A simple sorry we cant price match would have been enough. I was going to buy the bag even if they didnt price match because it was only a few bucks difference but that interaction left such a bad taste I walked out. Take your business elsewhere plenty of other local businesses nearby selling identical gear for the same prices.
Nicest staff around. I rent my cross country gear here.
Helpful staff. They were busy when there but staff were still attentive. Good range of equipment
They make it easy to rent skis in Jackson Hole!
Prices are very steep. Lots of name brands and great options for hiking apparel. A small kids selection is available. One of the only kids keen shoe stores available in Jackson.
Dan, the floor manager, gave great service as I looked for outer shell rain gear. I purchased a Marmot jacket and appreciate the personal service Dan provided.
Great place to buy gear or rent cross-country skis (friendlier staff and cheaper than JD High Country on the square!)If you can - rent cross-country skis and take the car to Grand Teton National Parks parking lot where the road is closed for the winter, beautiful trails!
Great boot fitting, lukewarm customer attention during three visits during one week. Youll get a good gear experience but work for it.
Bought my wife’s cross country skis here for Christmas. They made the process super easy
All high quality, nice gear and products.
Great place to get your outdoor gear needs and your skis/snowboard tuned.
Another must visit when in JH Great selection Friendly staff
A great local business with a knowledgable and helpful staff. Get your gear here and know that you will be well taken care of.
Very helpful staff. Got a new pair of hiking shoes. Retail price.
Well merchandised outdoor store. Everything from skis to casual outerwear. One stop shop.
If youre looking for a cool backpack or jacket I would recommend this place to shop in Jackson Hole. Very cool staff and also a Smith Optics dealer with a great selection to try on.
Helpful and knowledgable staff. Worked with Scott to purchase new skate skis and easy rental process.
Great place can find alot items for all ages
Great place to rent xcountry skis, nice selection and friendly staff.
The staff are so friendly and helpful. They rent cross country skis for dirt cheap!
Great x-country SKI selection and assistance.
Very friendly people. I enjoyed shopping here.
Great place to rent cross country skis.
Good shop and selection of gear!
Got my Mammut beacon firware update. Thanks!
Great place to rent
Really great selection of gear
Fun place just expensive.
Love skinny skis!
10/10 skis were skinny
Great
Great service!
Courteous people, and helpful
Eh.... 90% clothing store
Store
I wanted to buy a pair of tennis shoes and they didnt want to sell them to me, they just said no, so I wonder why they have them on display, I think its not good.
Very good