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Avenue Auto Inc.
2703 W Michigan Ave, Jackson, MI 49202, United States
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Avenue Auto Inc.
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Vi
Review №1

Jamie sold me my 2008 Ford Focus for a great price and was completely lovely to work with through the whole process. Super nice person, actually seemed to care about her customers. Everybody else we met there was also friendly and the whole place seemed relaxed/no pressure. Just good deals on cars. Would definitely return if I need to in the future!

De
Review №2

I NEVER COMPLAIN about businesses and this was by far the WORST BUSINESS I have ever dealt with. Check engine light came on my vehicle 48hrs after purchase. With the 30day 50/50 warranty they offer at their mechanic shop behind the building, I tried to get help. The dealership pushes you off on the service department. It took 9 days for the service department to repair a valve they could access from the back seat. I called for numerous days to find out about the ETA on repairs and was not contacted back for 6 days. The dealership called on day 6 as well to inform me that my registration and plate were in so I told him I would get it when I picked up my repaired car. Well, went to get the car today, and Justin has lost my plate and registration! I was not not the only unhappy customer at the time either. This afternoon was an absolute circus show and I would never recommend going there. They also purchased Merchant Auto down the street from this business so I would not recommend going there either.

Ni
Review №3

Purchased a jeep and within driving it 30 miles. We discovered it had a headlight out and a taillight out. The gas tank leaks and check engine light came on. Took the car back so they could make the needed repairs. It took them 9 days to fix the problems. The first week they had it they wouldnt answer the the phones or return our calls. Then when we go get the jeep service tells me that they made the repairs. And that the leak was some valve was stuck open, and they replaced it. Well it still leaks gas. Also in the 9 days they had the jeep it got a scratch in driver door. And to top it off Justin calls while car was in their care and says he has my license plate. Told him cool pick it up when I get the jeep. Well go asked justin for the plate when we get there and he tells my wife she came and picked it up already. And he was not able to find our plate either. This was the worst experience I have ever had with a car dealership.

Da
Review №4

Just traded car with them feel like they did me right as always.

Ka
Review №5

I cannot recommend this place enough. The bank was having a hard time approving us due to us living on server wages and Justin made it happen and we left with a new car today. Amazing friendly people to work with. If I could rate them 10 stars I would. Thank you avenue auto!

st
Review №6

My man Justin over there went above and beyond to get me in the truck I wanted and I cant explain enough how happy I am with my purchase im telling you they treat you like family over there at avinue auto im not one to bs go check them out you wont be disappointed

Da
Review №7

I very much so recommend this place to anyone, Justin was very cool and did his best to hook me up with a car at a really good price!

je
Review №8

I love my car and Jamie is always there to help

Vi
Review №9

I highly Recommend them, very kind and well do there best too get u in a car.

Ti
Review №10

Justin Sajdak did a wonderful job helping us get financed and into a car quickly. We will definitely be going back to him for future purchases!

Ja
Review №11

Good place, they try really hard to help the little women/men.

Ja
Review №12

Great service from Chris a Salesman. You helped me greatly from the start finding me a matching vehicle to my Dodge Journey. Brian the manager made the signing and purchasing process simple fast and easy. I received great service from Avenue Auto this is my Third vehicle I have purchased with them and Im a guaranteed return customer. You may have to wait a couple of days for a good deal but, they always find it way to make things work. I suggest Avenue Auto to anyone whos looking for a great vehicle from a great dealership for a great price.

Ja
Review №13

Purchased several vehicles here! Always a fair price and quality selection!

Ni
Review №14

I’d give it zero stars if I could... I highly do not recommend this place they sold me a car covered in mold under the seat and in the ceiling I know they knew about it because they had to pull the seat out to change the battery.... very disappointed and disgusted.

Ly
Review №15

Great experience! Great service! Real people, not car salesmen. Hooked us up with exactly what we needed!

Pe
Review №16

Great place! Very helpful

Ta
Review №17

I purchased a Good looking and what I thought good running 2011 chevy Avalanche for $12,700 CASH...No more than 3 days later the transmission was over heating & making a horrible noise on 94 with my 3 children. While sitting on the side of 94 waiting for the transmission to cool down I called Avenue Auto just to find out the mechanics & owner were already aware of this problem. Instead of fixing a leaking trans cooler they eliminated the cooler by installing a U shaped rubber hose & 2 clamps. After alot of calls, going back and forth I was offered only $9,800. And that price includes the new wheels & tires I had installed.I am 23 years old with my Own professional Auto Detailing business . I have a 3yr old witch I adopted when she was 8 months old, 2 year old boy & 1 year old girl that I wanted a SAFE & RELIABLE vehicle for. I work very hard for every dollar I have! All I wanted was a nice, safe and reliable vehicle for me and my family but instead I was taken advantage of and lost nearly $4,000 in 3 days.I am thankful I received $9,800 but at the same time this was a very bad business deal.Jamie the sales lady was great to work with so she gets the start, the rest of my experience was horrible.

Ch
Review №18

Justin did an amazing job making the buying process quick and easy

Am
Review №19

Justin is very helpful. Very happy with our service.

Ta
Review №20

They did a great job for me i love my new jeep

Se
Review №21

We bought a 2011 Buick Lucerne great car and great service Justin was was very helpful with getting all the paperwork set up and got me a low rate for insurance. I highly recommend this place and if you’re looking for a car.

ma
Review №22

My son and his wife bought 2 vehicles here, one just last week. They are very happy.

Ed
Review №23

It started with an email to the dealer regarding a truck they had in their lot. Jamie replies back promptly regarding an offer I had made on the truck. they agree on an offer that was quite good for me in my opinion. This dealership is quite far from my residence. However the price on the truck was too good to pass for me not to drive there. As I approached the dealership which was very easy to find, I see the truck parked ready for me to take a test. I was greeted with a smile and with the key on their hands. truck seems to have new tires, and is extremely clean. As I take the drive I am beginning to realize this is the truck I have been searching for. I come back to the dealership to close on the deal I had offer and they accepted. I already had a check on hand so I cant speak in regards to their finance company they work with. However, the process took about 30 minutes, they put the tag on the truck and I was on my way. Because I do not know how how their finance company works is why I gave a 4 star. other than that I would give a 5 star. Thank you so much. I really like my truck.

Am
Review №24

Justin Sajdak was an AMAZING HELP!! Found the perfect car for when I leave for college! I definitely would recommend him! 10/10

Sh
Review №25

Avenue Auto Treat You Like Family As Soon As You Step Onto The Parking Lot. I’ve Been Getting Vehicles From Justin Sadjdak For Many Years & He NEVER! Disappoints.. I’m Very Picky When It Comes To Vehicle Shopping & I Put All My Trust In Justin & It Never Fails, He Always! Delivers

Ja
Review №26

I got screwed over by extreme dodge and came here to get help. I met Justin sajdak and he did everything possible to help me get out of the situation I was in. He was very persistent with getting me into something I wanted and made sure I was well taken care of. This is the best dealer I have been to and it’s the place I will continue to go. I recommend Justin to everyone.

Ja
Review №27

Happy with the car 🚘 thank you

Je
Review №28

Justin is so amazing if your shopping for a car I would definitely recommend going to see him.

Sh
Review №29

Bought a truck that seemed good at first but not even after an hour off the lot the engine light came on for a $500 fix on the exhaust, creaking in the back, swaying on the highway. Wasn’t told of any of these problems and told the truck ran great with no problems

Ro
Review №30

Justin is honest and a good salesman havent bought yet but great and nice sales guy

do
Review №31

So far good

Ja
Review №32

Had my truck for over a year and have already put over 5,000 dollars into. DO NOT I REPEAT!!! DO NOT BUY FROM THIS PLACE.

Ch
Review №33

We found Avenue Auto Inc online while shopping for cars. While it was a little bit of a drive for us, they had four cars we were possibly interested in and thought we would come take a look. From the minute we pulled onto their lot, they were friendly, knowledgeable, took time to figure out what we were looking for and what our budget was, and went above and beyond to help us find the perfect car for our family. They arent just about selling cars; they are about honesty, taking care of the customer and working to find the right car, not just a sale. Justin and Chuck were wonderful to work with. Both times we went there they took all the time we needed, answered all our questions, and made sure we were satisfied. Never once did they make us feel like we were just a sale to them; yet, they processed our information ahead of time to help us get out in a timely manner (for our sake, not theirs). They not only had our sale of this car; we are going to them for any other cars we need. Our daughter will be looking for a car soon and they are who we will be buying from. I would highly recommend Avenue Auto Inc for your next car. You wont be disappointed.

Le
Review №34

Professional, expedient, friendly, and personable. Staff went out of their way to help me get into a great vehicle and made the whole experience a positive one. Would highly recommend. Thank you!

Gi
Review №35

Good people very friendly

Da
Review №36

Extremely happy with my experience with Avenue auto, justin was unbelievable helpful. He had multiple ways to communicate whichever suited me best. He went above and beyond to make sure we got the truck we were looking for. When the first truck ended up not working out he went and found 5 other trucks that were all within our price range. I highly recommend Avenue auto.

Ri
Review №37

Great honest people. Willing to go above and beyond to earn your business.. Justin was top notch.. Will be going back to see them soon..

It
Review №38

Justin was amazing! I was looking for a newer vehicle, found one here I liked after snooping around after hours. I test drove it, knew I wanted it (2011 Ford Escape). My car that I was trading in was in bad enough shape that Justin didnt want me driving it anymore, and let me keep the Escape while finalizing the paperwork.

Ch
Review №39

Amazing experience! Very friendly staff who go above and beyond to get you the best they can. Jamie and Brian couldnt have provided better services to us. My husband and I truly enjoyed our visit with them.

Me
Review №40

Justin was friendly and honest and worked hard to get us a great deal.

Ni
Review №41

I would not recommend buying a car from this dealership. I bought a vehicle sight unseen from Colorado because I couldnt find this particular vehicle elsewhere. It seemed like a good deal. The body and interior were in great condition. The frame and undercarriage however were in horrible condition. I asked the salesman about rust and he told me that it had some superficial rust and that it wasnt an issue. I trusted him. The vehicle has needed numerous rust related repairs and will likely need more. When I approached Brian about being dissatisfied with the purchase and that I felt misled, he offered to buy the vehicle back from me for $4,000 less than I bought it for! This was three weeks after I bought it. I would shop elsewhere!

Ja
Review №42

Drove in with a broken down flex. Drove out with a 2016 Kia Sportage! The process with Jamie Houghtaling went so quick, it was over before we knew it! She was wonderful to work with such an amazing young woman! Plus our payment is so so affordable! So if you are looking for a car, look for Jamie Houghtaling at Avenue Auto!!

Ji
Review №43

A very honest and reputable place to buy a used car. I was looking for 4x4 trucks and they had a huge selection. Great financing too. From start to finish it was an A+. Please give them a try. I think they have been in business for over 20 years. Family owned too!

Za
Review №44

I have known the owner for many years, and hes an honest, hard-working gentleman. Im sure if you have legitimate issues, they would address them in a respectful way. Id not hesitate doing business here.

Review №45

Want a car get a car

He
Review №46

Had my jeep fixed there twice. Once years ago (over four years) for a new belt. Never had a problem with the belt since.Then radiator cracked two weeks ago...Took it there again to get that fixed and an oil change.Its runing good again.Great service and friendly staff, in my opinion.Prices were good, too.

Br
Review №47

They helped me when I thought I had ran out of options. Highly recommend them! Brian was very helpful and great communication! Kept me updated on everything they was going on.

Ku
Review №48

See for yourself, Mechanics are cool especially Rudy..

Ab
Review №49

I recently purchased a truck from avenue auto and the whole process went so smooth. Brian and Jamie were amazing to work with. It’s been a few months since I purchased and I still love the truck. No complaints and I would highly recommend avenue auto.

Me
Review №50

We purchased our new vehicle here yesterday. Our sales person, Rich was so patient and understanding with us. A problem arose he either fixed it or his boss did. Our experience was amazing and I would recommend Avenue Auto for your next vehicle purchase.

As
Review №51

As soon as I walked in someone was right there to help me. I havent ever bought a car before and they answered every question I had and walked me through the entire process. Now I have a nice reliable car! 10/10 would recommend!

Mr
Review №52

I will give this place a five star hands down..they have a huge heart.. Justin goes above and beyond for his clients..Chuck was also a huge help..they both cared about our terrible situation..now we are the proud owner of 2014 KIA Sedona..thanks you guys so much for everything..

je
Review №53

Avenue Auto is a very knowledgeable and friendly staff. They care about you, the individual, and work hard to meet your needs. You are not just a customer to them, but they treat you like family. They are honest and upfront and I would recommend them to anyone, not only a place to purchase a quality vehicle, but their mechanics are some of the best in town!

Mi
Review №54

Terrible place to buy a vehicle very rude o stars they should be out of bussines

Ja
Review №55

Drove 60 miles to buy a well used truck unseen. It was exactly as he said it would be. Trusted him, and he came through for us. Cant thank him enough.

sa
Review №56

Looking for a good used vehicle? You need to shop here! The staff is great. I will be telling my family and friends. Thank you so much!

ja
Review №57

I only stopped in just to see what they had in thier inventory. It was the second place I stoppped and we found a vehicle that was well priced based on the high mileage and how great the engine sounded and smoothness on the road. I felt equally as comfortable in my Nissan Murano, as I did in my Chevy Impala. We were treated with respect and the sellers let us be buyers, rather than to show us what we did not seek. Very good business and I recommend at least stopping by. You may be pleasantly surprised.

Je
Review №58

Chuck and Jaime were phenomenal! They made everything very fast and painless! We will be back

Er
Review №59

Had front brakes replaced. Job was done very quickly. Excellent service. Good price.

Br
Review №60

Update. I’ve had this truck for about 4 months now. I changed my previous rating from 5 to 2.They’re great AT PAINTING OVER RUST.Truck is covered in it. Started bubbling over rear fender. Cladding is falling off. Had a mechanic look it over and he believes it was in a wreck. So disappointed to be stuck in this truck for 4 years. I was so excited to get my dream truck.All in all it’s my fault. I should’ve inspected it better. They did their job and got me into it. Be careful.I bought a vehicle may 3rd. 4 days later I was broke down. So far they have be great but we will see how they do now after Ive signed my life away for 4 years and know Im stuck.Hopefully theyll stand behind it.Im currently at the dealer dropping it off for them to fix. I will give an update when were done here.

Ku
Review №61

Took my brother here to browse some cars. I had to laugh when we pulled up in a car that didnt look very nice and the one sales man I seen in the lot looked over and quickly walked away. Nobody from inside even came out and acknowledged we were there. It made me wonder had we pulled up in my nicer vehicle would we have been helped? Im guessing yeah, I wonder if they would regret not bothering with us knowing my brother was there to spend almost 10k on a vehicle. Couldve been a good sale for a used car lot. No matter, most of the vehicles we looked at were higher mileage and way over priced.

Cr
Review №62

I would recommend this place to anyone... When I didnt think it was possible for me to get a car Chris Westin made sure he proved me wrong I want to thank you guys so much for everything u did for me it was truly a blessing and for that I will recommend this place to anyone

Er
Review №63

Friendly staff. Good selection of vehicles. My family and friends have bought several vehicles here. Very good folks to work with.

J
Review №64

I bought my car from there a year and seven months ago. I was very happy with it, still am. Brian was on top of it and very helpful.

Ro
Review №65

Bought a truck of them that had paint over about 5 gallons of Bondo, a broken sway bar and has been breaking down regularly for the past 2 years.Also they slipped an extra thousand dollars into the paperwork and when I mentioned it later rather then try to fix it told me to prove it.If you choose to deal with these people after reading this I hope you have better luck then we did.Buyer beware.

Ru
Review №66

I cant even get a return call from them.Wish I had read these reviews before dealing with them.Buyers beware!

to
Review №67

Best used car dealer in town. They really care! Give them a try you wont be disappointed.

Ta
Review №68

They are quick to sell you the truck but its whatever when its being fixed

Am
Review №69

Great deals on vehicles, got our 2012 Sierra Nevada GMC truck for $18,000 with 42,000 miles definitely a great deal.

Ra
Review №70

The owner sold me a car he has driven countless times yet failed to mention the service engine light comes on, that the battery wont charge fully and it is a electric car and the tire pressure light always stays on. I noticed all of these things just on the way home. I wasnt given a plate by them and have to wait 5 days for secretary of state to put it in the system because they didnt tell me to bring insurance for it when I asked three times what to bring. They also were firm on the asking price of 5500$ even though the car was forsake for 160 days online, claiming that is their cost..hummm all of this added up to me leaving a bad review and leaving a bad taste in my mouth.

De
Review №71

Justin was very helpful

Je
Review №72

Ive known the current and previous owner for over 15 years. They are family. Good honest people here!

Ch
Review №73

Nice cars and I feel safe doing business with them and trust the ownership.

31
Review №74

Scam artist at their best!! Buyer beware this place is crooked!! They are not in this business to help you no matter what they tell you!!

Sa
Review №75

My friend bought a car from them for $3000, and they said they would fix the brakes and fix all life threatening issues. They did not. Within the first week, the tires were shredded due to not having caps on them, he bought new brakes and had them put on, and a few months later we found out that the car should never have been sold to anyone. We had gone to get the wheels aligned, and the big boss at Firestone (Amazing guys) told us that they couldnt do it because everything was glued on and ready to just fall off the car. A week after that, the transmission and a few other things stopped working.Bottom line? They care more about money than they do about a persons life. Dont go there unless you want to die and waste your money.

Fr
Review №76

Nice used cars

Cr
Review №77

Very honest people thank u Dave matotte we luv our new. Explorer arlinda john

An
Review №78

Jamie was the best sales person I have ever worked with.

Wa
Review №79

Nice vehicles, friendly, helpful staff.

Ja
Review №80

The owner is a shyster!!! We shook hands and agreed upon the selling price of a SUV. I come back a couple of days later to finalize the deal and he not only raised the price 1500 dollars but also changed the length of the loan from 60 months to 48 months. He will tell you what you want to hear but is not a man of his word. Save your money and your time and go to a real dealership and not this hole in the wall place.

We
Review №81

DONT NOT BUY FROM THE DEALERSHIP I have only had my 2005 ford f250 for 5 weeks my truck was never inspected at all rear driveshaft was bent now I have bad head gaskets and head studs blowing coolant all over witch is going to cost me 4k to get fix and no truck to drive to work could have been fixed before I bought it so looks like they will be hearing from my attorney for not doing what they where supposed to do and get the truck checked out before selling it to anyone

ch
Review №82

Got a great price on a great vehicle

Mi
Review №83

Great people to work with

de
Review №84

This place is a low grade car dealership...they cars are no good..you better off buying a car off craigslist all the people who work there is old and dont care..so if u look for a beat high price car then this is the place

Vi
Review №85

Was ok with us but my son has had nothing but problems with his jeep and they would not do anything about it

Br
Review №86

Always helpful

Ke
Review №87

Just a car lot to buy used cars

Bo
Review №88

Could not be better

jo
Review №89

I got ripped off terribly . After buying my truck I found out that they did about 4K worth of cover up work for rust . And covered up about 2-3k worth of mechanical issues . I know it was partially my fault for not taking it to another shop to have it gone through but I would not recommend EVER buying a vehicle from here

Le
Review №90

Ok

Ma
Review №91

Its alrite

Au
Review №92

Over priced junk

Mi
Review №93

Good people

Me
Review №94

Cheap cars

Br
Review №95

Brian is the man!

Da
Review №96

Thanks

Information
24 Photos
96 Comments
3.8 Rating
  • Address:2703 W Michigan Ave, Jackson, MI 49202, United States
  • Site:http://avenueautousedcars.com/
  • Phone:+1 517-780-0022
Categories
  • Auto repair shop
  • Used car dealer
  • Car detailing service
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:10AM–2PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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