Upon referrals, I took my Silverado in that had frame damage, etc. and am so happy that I did. My concerns were, from past experiences, not getting a complete/correct estimate and repairs not being done right due to lesser quality parts and/or labor. I had first brought my truck into a smaller shop whom in which insurance was not working with, then I brought it to Freeman and told James about the situation and my concerns; he promised whether it gets fixed or whether it gets totalled, they would get it done right - no shortcuts. It ended up getting totalled after the long hard fight for a correct estimate. With insurance pushing back more and more, you have to bring in more facts. Not to go into too many details, James did exactly that. Such a relief that I didnt have to battle both insurance and a collision center to do things right. Freeman did their part (exceptionally well) and now, heaven forbid this happens again, they will have a returning customer. Thank you so much, James and team!

Pretty good customer service experience even though I totaled my car :(

Anthony has always helped me out and is the nicest person there! He updates me when ever it’s necessary and lets me know what’s going on. It’s always so neat in the waiting area and I feel comfortable in there.

It was a pleasant experience dealing with Freeman. Starting from the quote to ongoing communication about giving updates and dealing with my insurance, everything was smooth. Ozzy took care of dealing with insurance for the incremental estimates, doing the right thing without bothering me with things I dont have to worry about. The work product was perfect too.

I recently had my 2013 GMC Sierra worked on, and my experience was handled by Mr. James Storm and Mr. Ozzie Orta.  My truck had collision damage on the rear bumper as well as general wear and tear on the drivers side door handle and passenger side paneling.  James personally greeted me when I dropped my truck off for service.  His friendly customer service as well as his knowledge and experience make you feel extremely comfortable knowing your vehicle is in good hands.  Throughout the process, both James and Ozzie were extremely responsive and forward thinking in handling the repairs.   They let me know exactly what was going on with my truck, what to expect in terms of pricing, and they ended up ahead of schedule on the repairs.  They were able to get some of the repairs covered by the manufacturers warranty and the rest covered by insurance.  They treated me more than fairly in terms of price.  All in all, my experience was fantastic and it was due to these two professionals, as well as the excellent work of the rest of the team.  I truly feel like I am treated like family when I take my vehicle to Freeman, and you have a customer for life.

I have purchased many new cars from Freeman over the years and I have used the collision center several times for my wifes car and my car when we were hit over the years. I have found their work to be excellent and I highly recommend them. Denise Howeth was my contact person and she has gone out of her way to keep me updated on the timeline during the repair process. Freeman is first class in all they do and I have recommended them to many over the years! Great work!

Starting to have second thoughts.

Nice very polite people Romain is the best thanks

I’ve used Freeman twice now for repairs on my car and have had a wonderful experience. They take pride in the quality of their work and will go above and beyond for you.Very sharp and clean facility as well!

I was on vacation from Fort Worth and got caught in a microburst (100 wph winds) in Pensacola, Florida. The wind blew my drivers side door open and it would not close. It was 4:30 in the afternoon and I was at the mercy of anyone to let me put my car in their garage. We were actually staying in Gulf Shores so I called the Chevy dealership in Gulf Shores and they sent me to Freeman’s. My sister and I were driving back towards Gulf Shores holding the drivers side door closed with a towel through the door handle. We were pretty shook up from what had happened to us. It was a very scary and dangerous situation. When we called Freeman’s they were beyond kind and helpful. They gave us their personal cell number and told us to call when we got to the shop and they would be there to let us in. They fixed my door for less than $200.00 and totally detailed my car for free. My New Buick Enclave looked like a sand storm inside. It literally looked brand new again. Words can’t say enough for their kindness and going above and beyond. These two ladies will forever be grateful to Freeman’s. If you are in the area and need help with your car Freeman’s is the place to call. Thank You Freeman’s for all your help!!!

This is a First Class operation.All the staff and all the advisors super friendly and they go out of their way to make sure you have a great experience.Thank you very much .

Freeman Service Department is the best. I drive 45 mins to service my Genesis. Ken D. and staff are the best!

Awesome experience.

Great place friendly courteous & professional

Nice cars

Went in to get a estimate, just looking for a body shop, Earl Piece didnt even introduce himself or a handshake, went outside told him it was a Kia optima, and said A Kia in a condescending voice since it was a Hyundai dealership, the idiot didnt know Kia is part owned by Hyundai, he told me I was wasting my time getting quotes I was just looking for my own body shop, since Im going through the other parties dealership, then he laid his paper on my car and and begin to write notes, he made me fell like I was wasting his time, stay away from this dude very unprofessional, Im in customer service, and I try to make people fell welcomed, and respected, they need to send this guy to etiquette class. I WILL DEFINITELY NOT BE USING THIS Place, Im sure the body techs are great, and do great work, but this Estimator is a jerk!!! Usually if I dont have nothing good to say, then I dont say nothing at all, but this is not what I called friendly customer service

This experience has been the worse! A 2-3 day bumper fix has taken over two weeks, and I still don’t have my car. It’s suppose to be ready today, I’m sure I’ll get another call saying different. I should have went to John Eagle like I said at first, but trying to be closer to home only messed me up.

Good work but took 2 months to do and dont keep you informed very well

The best

Got in and out under 30 min