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On the Road Garage
1500 N Loop 12, Irving, TX 75061, United States
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On the Road Garage
Comments
sh
Review №1

After going through all collision centers ended up choosing this going with the reviews. It took forever for them to repair my car and during my drop off they agreed to fix up the front bumper scratch but when i picked up my car i noticed they did not even touch it and they answered that they forgot about that.... and that after keeping my car the whole time they forgot to cover up the scratch. The good part is the nice work they did to fix the rear bumper..

#D
Review №2

Eddie and the fine folks at On The Road Garage took care of me in a timely manner and got me back on the road again. I would certainly recommend them to anyone. Ill be back to them for all my repair needs in the future.

Do
Review №3

I have never had a body shop make the repair of my damaged car to be as easy as this one. They had the rental car pick us up at the shop, dealt with the insurance company, kept us informed of every stage of the repair, finished the work on time, and had us leave the rental car at the shop when we picked our car up. The repair was immaculate! You could never tell we had been in a wreck.

Ch
Review №4

I drive a Jaguar and the parts are hard to find in the states. They went out of their way to find the necessary parts for my car, so I wouldn’t have to wait more than a month. The customer service was great and the car is like new.

Ri
Review №5

Great business. My collision repair was completed 4 days early saving me on car rental fees. My car looks brand new. Thanks

Je
Review №6

The staff here were friendly and very attentive to my needs the only reason why I gave them a 4-star is because I didnt have loaner car and there was no complimentary rental. In addition to that when they gave me my car back they forgot to reset a couple of lights on the dashboard.

Ch
Review №7

Such a great experience and do great work! Looks like the collision never happened! Easily worked with my insurance company, let me leave the rental car there for pickup, and kept me informed via text messages along the way. Highly recommend!

Ro
Review №8

Excellent customer service! I had to have my sunroof glass replaced quickly as I was leaving for the summer. They got the part in the same day I called! Work was done the next day. Top notch, I highly recommend!

Jo
Review №9

Sierra, who is one of the people who answers the phone is incredible! She is very kind, patient and she explained to me in detail everything I needed to know to repair my car. She was a great help! Thanks Sierra, you are amazing !!! However, I must say that the rest of the staff also have excellent customer service.

Ho
Review №10

I can’t say enough about Sierra and On the road garage. We brought our Nissan 370Z to Sierra after the dealership and several collision centers would not help us. We needed to install a bumper and splitter on the z that had ripped off due to factory cheap and flimsy bumper clips. Sierra was confident she could do the repair and that made us feel better. I received constant updates during the service and she went over every issue in detail. She made sure we were super happy with the end result and even saved us money off the original estimate. I highly recommend this company,

Sa
Review №11

Great service with active progression updates. Would highly recommend

La
Review №12

Had my new 4runner repaired after hitting a deer. The repairs and body work was immaculate! Sierra kept me informed every step of they way and dealt with my not so stellar insurance and appraiser to make sure everything was done correctly. They really went above and beyond for me! Would most definitely come here again and recommend them to anyone needing work done to their vehicle!!

Th
Review №13

This is a very impressive body shop. I expect to see them putting out some remarkable work.

Em
Review №14

I got my car repaired here and wanted to give the team a huge shoutout for their awesome service, most specifically Sierra, Ian, and Lizette (apologies if I misspelled their names). From the first interaction to the last, I was constantly updated and the car was returned to me in great condition. This service did not disappoint - I highly recommend!

Os
Review №15

Great customer service! Sierra and her team did a great job. They really went above and beyond for me!I highly recommend On The Road Garage.

Dr
Review №16

I appreciate the promptness in completing the repairs.I enjoyed being notified each step of the way.The repairs are great. I can not tell my vehicle was damaged.

Ta
Review №17

Customer service was EXCELLENT ! They were very good with updating me on my cars status and helped me clarify some things i didnt understand/know about dealing with insurance and rental cars. Loved the work they did!

Ja
Review №18

OTRG did an amazing job on my car. Honest people and outstanding work for an unbeatable price. Nothing was complicated, everything was upfront and everything ran super smooth. I would highly recommend them and look forward to using them in the future. Top of the line service, top of the line work, and most of all, good honest people you can trust. Thank you on the road garage.

An
Review №19

Very professional! Great customer service! Sierra made me feel right at home. She was honest about the price of parts and whenever there was a small hiccup getting a part on time she contacted me immediately! I’ll be taking all my vehicles there from now on! You can’t go wrong with “On The Road Garage!

Ra
Review №20

TLDR:On The Road Garage is fast, reliable, honest, professional, caring, fair, and they do quality work. I recommend them 100% and will absolutely come back again. You should absolutely give your business to OTRG.- Quality work- Kind customer service- Efficient timing- Fair pricing- Honest people- Safe/positive environment...I was in a hit-and-run accident that left my rear passenger quarter panel in need of repair. It was crumpled in right above the wheel and needed body work/painting. I also needed an alignment as the driver at fault caused wheel damage, and we were unsure of any possible suspension damage.I took my 2014 Ford Focus ST to OTRG and they did phenomenal. Actually, I didnt take the car anywhere, they picked up the vehicle AND dropped it off! It was speedy white glove service and I was so appreciative of them taking care of transport, as I work 12 hour days.Sierra kept me updated the whole time. She sent me my various options, took the time to explain it all, and helped me make a decision that was best for me. Soon after OTRG picked up the car, they sent me an estimate, and once approved, got to work immediately. I was never left in the dark and appreciated being kept in the loop.They finished the work so quickly, and the quality was top notch. My car is painted with a metallic black. Metallic paint, even if it is OEM, is incredibly difficult to match because you have to mix the metallic in yourself. I was shook by how perfectly they matched the color. I wasnt expecting it to match and had prepared myself for that discrepancy, but was pleasantly surprised to see they matched in 100% right. WOW! That takes skill. Anyone who sees the car is shocked by how perfect it looks post-repair and would have no clue it had ever been damaged (YAY!). I was given the alignment results and the car drives like a dream. They even took the time to clean my car for me!It is so hard to find a place like OTRG where you are respected; the work is both impeccable and timely; and there are good people employed to care for you. When others might take advantage, I know OTRG was there for me. I cannot recommend them enough! I will always return to OTRG and plan to use their services for my upcoming oil change.Thank you so much On The Road Garage!!!!

Ch
Review №21

On the Road Garage was so helpful to me after my accident. They worked very hard to make sure I was satisfied and that my car was in the best shape possible! Im very grateful for them and would go there again if needed!!

Ja
Review №22

Fabulous experience! The staff are knowledgeable and friendly. The offices are beautiful and very inviting. My bumper looks showroom new, and they even cleaned the inside of the car. The pricing is very fair, cheap even. I highly recommend them. Sergio the paint guy knows what hes doing, and Sierra, the director, is very detail oriented.

Si
Review №23

These guys do a fantastic job to say the least.

Lu
Review №24

Best car shop I’ve been to! Friendly since the very beginning, updated frequently, and amazing service. They made my car look basically new, especially the inside. Will be coming back here for future car shop needs.

Ch
Review №25

Amazing job!! I just got a new car and unfortunately got hit by someone that passed a stop sign. I called a bunch of autobody shops and noone could take in my car as quickly as them. I was so happy with the job they did they worked very hard and very fast and I appreciate everything! Thank you so much again for fast tracking my repair! And thanks to Roy for all your help!

Da
Review №26

Estimate was more than half what they ultimately charged without consulting with us on increase

Ka
Review №27

Everyone here was very helpful. I would HIGHLY recommend them to anyone.

Ga
Review №28

THEY HAVE FIXED THREE TRUCKS FOR ME EXCELLENT CUSTOMER SERVICE AND QUALITY WORK . SIERRA AND AARON WERE GREAT

Gu
Review №29

Great job highly recommend

El
Review №30

Good staff, friendly and timely

MD
Review №31

Excellent work. Thanks for your services

Jo
Review №32

Great people!

To
Review №33

Dont know much about cars

V
Review №34

Great Facility

Information
12 Photos
34 Comments
5 Rating
  • Address:1500 N Loop 12, Irving, TX 75061, United States
  • Site:https://ontheroadgarage.com/
  • Phone:+1 214-736-4976
Categories
  • Auto body shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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