I have been there costumer of Storage West for over 7 years now. Carlos and his wife Eva are the best managers. Even after hours, or in emergency type situations, Carlos goes beyond the call of duty to patiently help in any way they can. Carlos sense of humor makes me laugh every time, he is so nice and friendly with a good heart.I have used different storage facilities in irvine over the past 10 years, but storage West is the best because of them.I can’t say enough about their helpfulness, kindness, and taking care of us, at Storage West

Best place to rent storage in Irvine. Great prices, size units, and location. The facility is very clean and secure. I plan on renting from them for years to come

They truly care about their customers.

Ava and Carlos are excellent Storage West Managers. Their expertise is shown thru their excellent customer service, professionalism, business knowledge, kindness and great smile. They do an awesome job of keeping the property clean and safe. My husband and I are both happy. Kudos to you both, Ava & Carlos !!!!

Im very pleased with the help I have received here. The Managers (Ava and Carlos) are professional and friendly and they keep this facility clean and well maintained. Its a safe, secure and convenient location. I recommend it to all of you...

Great people very understanding and kind to all. If your looking for the kind of interactive and welcoming aura when you are involved with staff then this is the best place to go. There is nothing like not having the feeling that your not dealing with staff your just seeing good friends again. Take into consideration the indivuals that have come to the amazing service here, no where will you find the kind of personable friendly people hard at work coexisting together in a way that makes this one of the best choices. I recommend that if you find something available then you hurry and jump on the opportunity. Dont miss out. I personally never recommend anyone or any business with that said this is one of those rare occasions. Great to have the pleasure of being here for the time being. Many many thanks to Storage Wests staff for their above and beyond dedication to providing a rare quality in people and business these days.Cheers

During the past 25 years. I have utilized storagefacilities almost continuously. The following comments areabout the Storage West facility in Irvine, California.Storage West is located less than 1 minute from the405 freeway at the Jamboree exit in the city of Irvine.Behind the password-controlled electric gate, not directly viewable from the street, sits row after row of high-ceiling single story buildings, each containingindividual storage units of every conceivable size andconfiguration. The perimeter of the fenced property is alsolined with individual storage pods as well as designatedparking spaces designed for cars, trucks, trailers, RVS, boats etc. All totaled 800+ solutions sit on this very valuable piece of Irvine real estate, ready to solve any storage problem. Since every building is singlestory that means that every unit is on the first floor. Thisis unbelievably convenient and a tremendous time saver. No misplaced carts to hunt down, no service elevators to wait for, no too-narrow hallways to negotiate.Storage West even offers, by reservation, a moving truck complete with lift-gate. FOR FREE. No tricks, Ive used it 3 times and its truly free, not even gas. The place is clean safe and secure. Flood lights shine on the property providing safety and security for customers andillumination for the abundance of highly visible, monitored and recorded video cameras covering every squareinch of the property. No spy-cams here. They see you and thats a good thing. All rows are extra wide and always free of litter and debris. I have never encountered as much as a single lightbulb in disrepair.The Place is impeccably maintained. Very comforting.The front office is located outside of the gate, appropriately, at the front of the property. Blanketed by huge,mature trees and surrounded by manicured grass and sculpted landscaping the front office more resembles a country cottage than a commercial business. This isalso where the public restroom is located. Even the restroom is different here. With the exception of the combination punch lock door, this place remindsme of the powder room at my mothers house, certainly not a public toilet. There is also adequate ADA compliant parking.All of the calm, comforting, home­like vibe of Storage West is an extension of and a 100% creationof its managers, Ava and Carlos. While I have no doubt thateach of them is capable of performing any task requiredon-the property, their individual roles and responsibilitiesare clearly defined.Upon entry to the front-office cottage, behing Pandemicappropriate plexiglass (Covid-19 protocols are strictlyenforced) you are greeted by AVA. Friendly, exceedingly competent and admirably efficient. Herresponsibilities are daunting. In addition to the day to dayoperational and accounting responsibilities that 800+ unitsbrings, It also brings 800+ customers with 800+ personalities and unique situations. From corporate types, to families moving, to those, unfortunately, not experiencing the best time of their life; Ava handles it all.Inquisitive without being nosey, calmly authoritative withoutbeing bossy, AVA is all business but hasnt forgotten the 1st duty of a business is acomodating its customers.Behind the gate, in what must be Avas longest lastingand most challenging managerial task, is Carlos diligentlypatrolling his domain. Accutely aware of every crack, crevice, lock, and latch, Carlos doesnt miss a thing. You may have to hop on his cart to talk to him as he stays moving. This real- life Santa Clause logs more miles on his little golf cart than I do in my car. I am not aware of anymaintenance staff at Storage West. It is ALL accomplished by Carlos and, as previously stated, accomplished perfectly.He is also one of the kindest, most genuine people I have ever encountered. A true gentleman.I am not writing this review as a decades-long friend. I am just a customer of under 1 year. That said, it is an absolute joy for me to be around Ava and Carlos. I hold them in the highest regard.

This is a clean well ran storage facility! Carlos and Ava are very helpful and friendly

STORAGE WESTWell you couldnt ask for a more Cleaner place, as well, the Live-in Mngs. (Staff) are very Pleasant, and Accommodating to the Clients. And the Prices of the Units, are Reasonable.

Courteous staff and good units.

Safe and clean storage! Carlos and Ava are nice and friendly!

This business is a straight up ripoff. I reserved a unit online after speaking to “carlos” and having him tell me my car would fit fine in their unit. Only to get there and see I would need to use ramps to pull my car in an out, not to mention no way would my car fit in the unit. Told him I wanted to cancel and they voided my contract, yet never refunded me. Beware this place will rip your throat out!

This place is an absolute scam. I reserved a unit online, found out that it wasnt going to fit my car (the place is an outdated dump that should be torn down), and they never refunded me, even though I never signed a contract to move-in. Carlos the manager appeared to be nice on the phone and said he would submit the refund request to his manager but that never happened even though I called twice. I submitted complaints to both attorney general and state licensing boards. Doubt it will do anything. Youve been warned, this place is typical socal money-hungry scam artists.

Quite secure and at a very convenient location

Stopped by to get an idea of the place and Carlos was there working on some things. He was super helpful on his day off aff they were closed. I set up my unit and look forward to having storage at this place.

Storage West has been wonderful both in being helpful and accomodating. Carlos, Ava & Shannon are absolutely delightful! So super sweet and welcoming! Grateful for their help!!!

Ive had a great experience with everyone who works here. Extremely helpful friendly and knowledgeable!

Locks and cams work

Very roomy units available. Management at this facility is the main attraction here. Promptly responds to any request and very accommodating. Thanks Ava and Carlos!

We have had a storage at this facility for about 5 years. Carlos and Ava obviously take pride in what they do as this facility is immaculate.They are a pleasure to work with and very accommodating . I would highly recommend this facility for your storage needs!

ReliableSecure

Pretty good and clean

The manager Calors is a very nice and honest person. He helps me a lot for moving. I will referral many people to do business at this location.

Great couple who manages the property and prices and facility are very attractive... the hours are not as convenient as they could be, not open very late or early, but you wont get locked in and have to call IPD to get out... drawback is only open until 7pm

The facilty is very clean and the staff is very helpful!

Carlos and ava are an absolute joy to work with. I was moving late and they opened up for me after hours and were flexible with first time payments. The facility is well looked after and secure.

I dont usually go online to write reviews, but because of the superior customer service I received at Storage West in Irvine I felt compelled. Management at Storage West in Irvine is excellent! Carlos and Ava were friendly, VERY helpfully and efficient. We were going to go to Public Storage, but because of past bad experience with that company we decided to give Storage West a try and are really happy we did. What got us was their price was better, but what made the experience the best customer service I have ever received were Carlos and Ava. They even offered us their personal cell phones in case we ran into problems. They even have a truck available to use when moving your stuff in. No one offers service like that anymore. My husband and I feel content and relaxed knowing Carlos and Ava are taking care of our things.

Ava and Carlos are the best

I really enjoyed the hospitality and customer care of Carlos and Eva. Location is also great.

Very clean units. The staff is friendly. Limited gate access only 7 ---> 7, not 24 hour. There is access 365 days though.

A very good place, carlos the manager ver nice guy a totally professional

Great location, prices and management.

Clean, friendly staff.

Friendly couple runs the place

Greetings to Carlito and his beautiful wife