Bought a brand new tire on 10/5/21, that I had to have at that time. Because the old tire was too bad to drive on. But no warranty offered on the $200.00 +tire because it is a GM tire, they just sell it. Now that tire is leaking and to top it all off they didnt program my tires sensors correctly. Which I found out when I had to put air in the leaky tire. I also, purchased the car there too a year and seven months ago. Unbelievable!!!

I love this place, I just feel like It would be either a 5 star experience or a 10 out of 10 experience if the labor costs were slightly more reasonably fit to their reality - this is based on how long repairs may take some times. Overall great communication skills from Amanda as the communication between the mechanic / customer experience. :D

The people here are really quite rude the customer service isnt very good when it comes to repairing your vehicles. The lady lied to us, the men on the phone are condescending if your female and they wont call you back. They also will eat their lunch in your car and change your radio station. Just saying, at least try to to be nice to your customers.

Ian was incredibly helpful and knowledgeable, from our first time coming in he stayed engaged and was a resource for us to use even though we made it clear we werent ready to purchase, because we wanted to do more research. Once we decided to purchase and came in to finalize things, on a vehicle in transit sight unseen, the entire staff was friendly. Chris, from the finance team, was friendly and explained all of our options and terms along with benefits from the dealership. Great team!

I dropped my car off on Tuesdays morning for an oil change and it still wasnt done by the end of the day. So I brought it back on Friday first thing in the morning again and was told I could be dropped off to work and when I got there I had to find a ride cuz they couldnt give me one. I had to call them around noon and tell them I needed my car to even get it done. This is the only car I have and I know there is no reason it should have ever taken this long for an oil change and the excuses ever time didnt help

I love my black GMC Terrain so much! Thanks to Frank for helping me and keeping it low stress. 👏🏻

I was driving down the interstate several hours from home and realized there was something wrong with my truck. I took the next exit and saw this car lot praying their service department was open! I pulled into the lot and spoke with an two salesmen who were more than happy to help and told me to pull around and theyd get me taken care of. I pulled around and was instantly greeted by an amazing lady! Although extremely busy, Her and the shop tech were both wonderful and SO helpful!! They made sure to show me the issue and made sure my truck was safe to drive before I left their lot!! I hate that I didnt catch their names because they definitely need recognized! Thanks again!!

This is my first bad experience. My driver side floor mates were left with oil boot prints matted deep into the fiber that I can’t get out. I’m sure the dealer won’t replace my mat. I remember you use to put a paper mat down to prevent that.It took over 4hrs for oil change, tire rotation and to replace two bulbs. I wasn’t informed that they had to pick up the bulbs from a far away location.The service lady was outstanding and very nice. She explained to me what was going on when she found out. She deserves a raise for her people skills.

Horrible. High pressure sales tactics. Once they get you into the dealership for the so-called 24-hour test drive its like being held hostage. Everything was hold on a minute let us check this for a minute. I was there at least 3 hours. They even got me a quote on insurance without my permission. They said they would run my credit once however they ran it at least 10 times. If you want to be lied to and badgered this is your spot. The great reviews sounds fake to me. One of their own sales persons even made a review. LOL. I was approved however I would not buy a car from them if it were $1.

No Morals or decency in regards to helping honest people with car needs, make promises they can’t keep and only care for the commission of a sale! Avoid Zip and do not mention any mental conditions they can prey upon like a head injury or a personality trait to exploit, forced anxiety creates easy manipulation on the right mind! Shame

Sales team was on spot very knowledgeable and friendly, Finance not so much, I was lead tobelieve that leasing was a better financial decision over purchasing. That wasnt the case.Pablo was great and I would by another car from him in the future, but I will finance somewhere else.

Jake was my salesperson and he was awesome. Very helpful and a great young man. Zip in Financing went above and beyond to make sure I got the best deal for my financial situation. Zip also helped me in 2018 with my Buick Encore and I was so impressed with him I requested his help again. I have only had great experiences at Skillman. I am a repeat customer.

I liked coming to this dealership because its so close to home, but the service leaves a lot to be desired. I scheduled an appointment to get my AC fixed in my vehicle and dropped it off when told to do so. After waiting several hours, I had to call to find out the status of my car. I was then told that they didnt have a technician in to fix it. What was the point of my scheduling an appointment? Joe, service manager (?), did call going forward to update me on the vehicle. I was offered no courtesy car (thank goodness I had transportation to go to work) and offered no discount for my inconvenience. I wont bring my car back here for anything other than an oil change and thats a maybe.

They did a great job but, didnt have the battery for my terrain2017.So they had to go get it. Got there at 8am left 1pm.

Ive got 4 cars from them and every time it seems to get worse... They will do whatever it takes to close the deal even lie then youll become nonexistent......but Jay in service is the best and stand on his word

Everybody that works at Ray Skillman Gmc north east is very polite and professional. I am fond of the service department, service manager Karl Rains will help work through any problem you may have. I have been around many dealerships in my lifetime and this is the best one

My Girlfriend had purchased her car from here, so the oil change service was no charge. They topped off the fluids, rotated the tires, and did a break pad check all included with the service. Plus they keyed a blank she brought in as a spare...again no charge. This blew me away! Shes already mentioned shell buy her next car from here. I forgot to mention they completed the job same day. Thank you for the outstanding service!

Appt was for an oil change, but other services were recommended for proper upkeep of vehicle. I was pleasantly surprised when I was offered a shuttle ride to my home as opposed to waiting at the dealership. Jason Parker always provide quality, quick, professional 5 star experiences!

Stephanie and Tyler are great! Techs are also very courteous.

I had an appointment for Oil change and tire rotation at 10am. Left vehicle and expected a call when it was ready. At 4:30 pm had to call dealership and ask about status of vehicle. Didnt get an answer and was told someone would call back in a few minutes. 30 minutes later got a call saying it would be done in 20 minutes. 1 hour later it was finished. Waited until 6pm to get Vehicle back. Not the best customer experience.

I am very happy with my purchase and I am very pleased the way Dakota treated me thank you very much

Called on Friday for an oil change and they got me in that day. I know they were busy and it was very much appreciated!

Great job. I tried to buy a truck in my hometown (Kokomo). Local dealers didnt have any considerable stock and what they did have they seemed not to want to sell me a vehicle. Ray Skillman had the stock and most importantly they had employees that were knowledgeable and very helpful. Thanks again for making this deal a reality. Awesome folks at Ray Skillman.

Horrible service department. And the service manager shouldn’t even be managing a fruit stand. Brought my vehicle in numerous times for same issue and they can’t duplicate. Which translates to I don’t know since the same problem duplicated in their parking lot when picking it up. The service here sucks and GM is losing a tenured customer because of the SKILLMAN group Congrats GM just get some more government money since you can’t keep customers with a service department like this. The GM is so great he won’t answer his phone👍

Stephanie, listened well to what I wanted and found it. Gunner was very pleasant and accommodating. Tyler got caught in the cross hairs, about the tint on the windows, but handled it with ease and professionalism. Im still unsure about the financing, I dont see the discounts I was to get, it appears I paid full price. I was promised the tint was free and its added in the price. so the financing is my only concern

The salesman was Ian Ryan and he did an amazing job at showing me all the cars I wanted to look at, was very patient with me and very professional. He also had someone named Steven helping as well and he was very helpful and pleasant to work with. I will recommend these two gentleman. Thank you for the great customer service and pleasant experience in purchasing my new 2021 Buick Enclave.

I was in need of a car!! Considering my credit situation, Zip and Sly worked effectively and efficiently to get me taken care of! I was blessed with a 2019, low mileage with warranty! HUGE THANKS AND BLESSINGS TO THEM!!!

Joe Williams is the man don’t ask for anyone else. Joe will take excellent care of you. Also very fair pricing. Joe Williams and Ray Skillman service can’t be beat!

All good. You should tell people to drive around back for service I didn’t know where to go but everything was good out within hour

I miss Jason but I believe that his professionalism will continue

Salesmanship is Awesome!! Stephen Saylor made my Dream come true!! Hes Amazing!!!! #2022BuickEncore🚗🚗#orangeismyfavoritecolor🧡🧡🧡🧡🧡🧡🧡 Ray Skillman Rocks!!👊🏾

My check engine light had came on but by the time I arrived for my appointment it was off. The service department staff was very attentive and listened to my concerns. Jason always does an excellent job with explaining all that is wrong and what needs to happen for the repairs to be completed properly. As a woman some places try to take advantage of your lack of knowledge. I never felt that way in service at Ray Skillman. Thank you for your quick, professional service. Awesome job service team!

Super easy process. I told my salesman what I had to put down, told him what my payment budget was and he got me in my dream car that day! 10/10 will recommend!

I went to Ray Skillman on Washington St. In Indianapolis for my oil change. The service manager ask my if I had my lock key to my tires to do a tire rotation. Then he informed me that the guy that was working on my car had already been through my car looking for it. I go look and its not there. Now they want to charged me $160 to take my tires off. I dont think so. Headquarters will be hearing about this one.

My man Joe rocks! He went above and beyond to get the event catering GMC Terrain 2011 back on track quickly and at a cost I could afford. I appreciate his communication and flexibility.

Hard to do business salesman to transparent trying feed you a line!

CAME IN FOR AN APPOINTMENT FOR AN OIL CHANGE AND WIPER INSERTS WAITED ALMOST 3 1/2 HRS USED TO WORK WITH JASON(GREAT GUY AND GREAT SERVICE) HE IS NO LONGER THERE WHAT A SHAME

They are always knowledgeable, professional, accommodating, and helpful. I’ve bought my last three cars from here.

Always so helpful, gunner and Lance are my favorite. Ive dealt with this place for about five years.

I had a most unfortunate experience with your dealership, my SUV would not start, so I had it towed to the dealership on June11,2021 after a few days I checked to see what the problem was, and was told it was the ECM and that they didnt have the part, but they would seek to locate the part.Having not received any call after a few days, I called again, only to be told the same thing, but they did tell me it would cost $ 965.00. I had to initiate all the calls, After several weeks went by, I enquired what the part number was, and my daughter contacted several business places which said that after 5yrs that part was not manufactured, only a refurnished part could be obtained, Why was I not informed of this information ? The dealership had to know that, seeing that GM Motors has been the largest automotive industry worldwide. I was lead to believe that the part could be located or even made, which later I was told that part was not being made. When I asked the service person {Jay} why didnt they attempt to locate a refurbished part, I was told they cannot locate parts from outside vendors, only GM dealers. How can you service your customers, if GM does not make the part. and they cannot seek the part from other vendors ? Its unknown how long my vehicle would yet be sitting there; yet they relentlessly sent me letters and called me about trading up my 2011 Acadia Denali due to the high demand for used Acadia Denali 2011 models, Had I traded my car, Im sure they would have found the part, and resold the SUV for much profit. After we obtained the part number, within 5min. or so, we located a refurbished ECM could they not have done the same ? MY SUV is the only transportation I have, I had to miss some Church meetings, had to ask rides even to the store, most inconvenient. I had been told that the dealership had from 18 - 20 loaners, but all were given out. My insurance, State Farm insurance does not cover mechanical repairs, with a rental, only claims that are made. I have been so indisposed, and feel I was not informed that the ECM was not longer being made, and it was not known when a part could be found. My SUV sat there from June 11, 2021 until I had it towed on July 2, 2021 seemingly no effort was being made to service my vehicle, so, no I would not recommend your dealership, for I did not receive any service there, only a diagnostic on what the problem was, if that is correct ! Not even the common courtesy of keeping me current on any progress being made, because there was none. To think a worldwide company as GMC would be so indifferent, when your customers make you a company ! No service was done to my SUV on July 2, or any other time apart from diagnosing the problem, I called several times to speak with Mr. Ray Skillman, to no avail, perhaps he was out of town. I am very disappointed with the lack of real customer service. Service was deplete in my experience !

The staff there are very friendly. Makes you feel warm, and like family

Frank did an outstanding job on selling us the 2021 GMC Terrain. We were in and out in 2 hours. The other salesman who showed us the Pickup truck turn us off completely. We did understand it was busy and the carwash area was broken. But to present a dirty truck to was unprofessional. We understand the outside of the truck dirty. Once we opened the doors mud and dirty everywhere. No one took the time to clean the inside. Its like a perfect cook steak serve up on a garbage can lid. Could have sold two vehicles that day.Henry BrownRetired Army SFC (active duty)

From David Shimmal to Frank in sales, Chris in finance, Jason and Jay in service all the way to The Sweet cashier lady. A GREAT TEAM. I have brought 3 cars from this lot and will return for my next vehicle. Ray Skillman Northeast Buick GMC Truck have a great selection of cars & trucks for a great price.

I never have a problem when coming to the dealership to have anything done on my car. They are always honest and gets my car done in a timely manner.

I had an appointment at 3:30pm and no one told me about staffing issues until 5:20 pm. I was eventually taken care of with assistance from Joe. But the initial advisor never told me about the issues or addressed me in any way, I dont remember his name but he was an older white male with gray hair and gray hair on his face. I eventually left the shop after 6:00pm.

Great customer service.... great prices

Stephen was an excellent car salesman. He made the process more enjoyable.

I have a 2017 Buick Enclave Premium with less than 36,000 miles on it. My check engine light came on and my remote start stopped working, so at 8:59 AM on a Wednesday, I scheduled an online appointment for the following Saturday at 8:20 AM. I received a confirmation text immediately upon scheduling. The day before my appointment, Friday, at 8:35 AM, I received another text reminding me of my appointment. The next day, I arrived on time for my appointment, only to have the service department tell me (1) “we don’t actually have appointments on Saturday; (2) even if we did, we don’t have a tech here that can do a diagnostic; (3) you could leave it here if you’d like but there are 15 people ahead of you, so it will be Monday before we could look at it.” When I voiced my displeasure, I was told “the computer did it.” Here’s the kicker...THEY NEVER EVEN BOTHERED TO TAKE MY NAME OR CHECK THE APPOINTMENT SYSTEM. It was just “you can leave it until Monday, or you can just leave.” They didn’t offer a loaner. They didn’t do a damned thing to try to address the problem! All they did was blame the IT department. They actually said “we can’t help the computer.” REALLY?!! Everyone knows that dealer service departments are where dealerships really make money. So you’re telling me that as massive as Ray Skillman Auto Group is, they can’t afford to fix “the computer.” Needless to say I was cursing by the time I left, and I’m not the least bit sorry for it!!

Took my under warranty van in for a sensor light. Reset promptly.

I loved my salesman Marcus. He was great at what he does. The whole experience over all great!! And that is why I have and always will go there.

I had the most exceptional service that I have every experienced in all my years of purchasing a vehicle. The salesman Mr Marcus Dunlap was exceedingly professional. And was very attentive to my needs in a vehicle. Im very happy with the overall experience from begining to end of process. I would highly recommend to friend and family to please visit Ray Skillman for all their car buying needs. I love my Buick Encore. Wanda Gaston. Thank you Mr.Dunlap.

I was on a tight schedule due to leaving town and they were super nice in accommodating the service on our vehicle. Very good experience!

Everything was great all the way to the signing of the table but once I received my truck the extra work that was done by ziebart someone scraped the work they did so now I got a smear on my passenger door Ive got the wrong running boards placed on my truck the rain guards for my windows were wrong I even bought the right parts and they told me that my stuff was junk and put something totally different on my truck now where did they do that at when you pay cash outright

Awesome experience here! They got my mom serviced & taken care of in a timely fashion. We were in & out in about 2 & a half hours. If you visit this location ask for Rudy, the Haitian Sensation! His customer service was EXCELLENT! 👌🏽💯😁

My family has been doing business with Mr. Skillman for eight years now. I also happen to be a Motorsports, and Collision Repair Technician. I wouldnt buy a vehicle from anywhere else.Mr. Skillman, and his son saved me from a wreck back in 2007. Id just moved back to Indy, and this was before taking any formal automotive college courses. I learned to drive on I4 in Florida. My Ford Focus ZX3 had track slicks, and I learned very quickly you cant rock those in the snow. 360° later, I was stuck on the I70-I465 interchange. Mr. Skillman drove my car home for me that day. Ill never forget that.

This was my first real car buying experience so I was nervous as can be but they made me feel so comfortable and walked me threw everything and got me an amazing deal on an amazing car! Big shout out to Zip, Joe and Errin AKA the hype squad! And of course Jeffery for finding me the most affordable insurance ive ever had! You guys are truly the best !

Joe Williams in the service department is a great asset to your company and his customer service was excellent.

Stephen is amazing... will definitely be sending more people his way!!! He was very personable, and realistic

Joe Williams was outstanding. Great customer service. Listened to my issue, and expressed genuine concerned. He kept me up to date on the progress of my repairs. A great service rep.

Awesome experience, very friendly. And its my second time I have had my truck serviced there. I will continue to bring it to you all. VERY PLEASED.

Excellent service. Willing to work with me every step of the way. Very happy with my purchase and the people who helped me.

Service department has really gone down hill. I will always be a customer simply for all that Ray Skillman does for the communities.

Several bad experiences with Rayskillman. Today I dropped my vehicle off fir a 930 oil change. Didnt get my vehicle back till 4pm with an explanation of no employees. Why set appts that you know you cant keep and know you cannot provide good service

We love the service department, we drive past several other GM dealers to get to Ray Skillman Northeast. They work very hard to help with any requests that we have and do what they say they are going to do. Also there is never any pressure to try and upsell us on products or services, however I trust what Jason tells me needs done. Would definitely recommend!

Gunter or whatever his name was is the most unprofessional salesperson at this dealership. Hes rude, disrespectful, and a sorry excuse of a human. How do you wait until Im alone and start harassing me to buy a car after I told him several times that I wanted to go? He not only was hounding me and laughing at the fact that I wanted to think things over but he also sent a few people afterward to try to force me to buy something that I wasnt sure about doing. How many families have they done this to? Theyre lucky that we were even considering buying a car during these times. STAY AWAY FROM THIS PLACE! I will also be reaching out to the BBB as well!

I love coming here for service. Trustworthy and experienced personnel that you wont get anywhere else

Salesman name Gunner, tried to rip me off for some money that he thought was in an envelope. But nothing was in it, only documents needed to buy a car. And he is a lier.

If u like bein lied to and ripped off this is the place to come!!

Dean and Jake are a great team! They answered all our questions and took all the time we needed to get things just right!

Extremely nice and easy to work with. They try every avenu to make sure everyone drives off with a vehicle.

First off I had an appointment time I was there at my appointment time 10 minutes early first car in line, and if a 7:00 appointment last for 2 hours for just an oil change that’s problematic to me and I would have no problem going somewhere else to get an oil change especially when I have to pay $66.00 ! Thanks for giving me poor service as I in return have been a great customer buying GM cars from Ray Skillman unacceptable!

I was referred to Tyler Phillips by Jason Parker who is also the Best!!! And as soon as I met Tyler it was like Ive known him forever. He is wonderful!!!

Last customer of the day, I was running late, but they still serviced my car. Polite staff too!

Very professional. In and out very quickly with the vehicle I wanted. I would definitely recommend Ray Skillman Northeast!

Ian Ryan and Dakota Rogers did a fantastic job.

Went in. The sales staff was super nice and ensured I was confident in the vehicle I bought. Was given a great deal. Couldnt be happier. Thanks Ian!

I love this place kind people that care about your safety and care well for your car

A great place to get service or purchase a vehicle. The staff is vibrant and friendly! Easy access from anywhere in the city.

Theyre good because nothing was wrong with my truck and they was truth about it not like Meineke

Set an appointment for an oil change and the service was quick and the waiting area was clean and comfortable

Great people, really helped fine me a great car, thank you.

My experience with Rayskillman service center was great. Thank you.

The service center will do things to your vehicle and charge you to fix it. Or they will totally make up services that they say you need and charge you hundreds of dollars to fix nothing. I dealt with both Jason and Robin on separate occasions and they both tried these tactics. Do not trust them with your vehicle.

Made an appointment to get an oil change and a tire rotation was there a half hour early and three hours later it was done.

My experience.with Ray Skillman Dealership was as usual a very pleasant one. This is. Y third time purchasing with Ray skillman and that is absolutely because I feel like family. I was won over again from the minute I pulled up on the lot. I didnt think the The service could exceed the previous visits but it gets better every time Thanks for making me feel a part of the Ray Skillman family.

Bought vehicle from dealership approximately 3 months ago. Car would start, returned to dealership replaced battery, turned car off wouldnt start, returned to dealershipDealership had my vehicle for 3 weeks, got car back yesterday 2/17 charged 100+ deductible problem should have been fixed before selling car. Why wasnt everything diagnostic test before selling at the dealership? The dealership sucks.

Its a nice dealership and has been there for a long time they have to be doing something right

We purchased a very nice vehicle for my daughter here(used). Turns out they didnt have the right paperwork and took longer to acquire such to provide the necessary documents to register/plate the vehicle. The temp plate expired and they would not provide another temp plate in the meantime. This is problematic when predatory tow companies hunt for this in neighborhoods. The vehicle also did not have fresh fluids and the tires had poor seals requiring remounts a few days after purchases, no big deal just watch for these things especially when buying used.Overall happy with the vehicle...but a few details were missed.

Service took a little longer than usual for oil change tire rotation and front end alignment almost 2 1/2 hours but overall pretty efficient

Negotiations on truck trade value were fair and timely. No time wasted. Easy and honorable to deal with.

I had trouble with my car after purchasing it. So i called the dealership to see if they could fix it. They surprise me and gave my a loaner truck while they fix my car. When my car was done i wasnt able to get off work in time to pick up my car. Mr. Keith in the Buy here Pay here brought my car to me. Thats what you call 100% satisfy customer.

U can never get ahold of anyone or actually talk to anyone they are more worried about getting new customers than keeping and taking care of there past customers.Told the guy who done the final deal the car was a trade in for the car I wanted we did not have cash to put down they said they could make it work without down payment.A month later they refuse to give a paper plate unless I pay 500 down place is a joke go elsewhere.They just push you through the deal to make there money I will tell everyone I know to stay away go somewhere better.

Excellent service!!! As usual Jason always takes care of me. Thank you 😊

I as a Ray Skillman Customer Appreciated Mr.Jeremy an his people person compassion not just doing his job but making sure I as a customer needs were met an satisfaction guaranteed before my Husband an I left The Dealership..So I rate ur employee Jeremy a 10 an will certainly recommend my family or friends Hes a Awesome Car Salesman...Thank u Ray Skillman 👍💯💗

This is the 2nd vehicle I have purchased from Ray Skillman. Jen Howard is very helpful and knowledgeable. She made sure I was taken care of. Everyone was very nice. Definitely recommend going there.

I just bought a 2016 Dodge ram 1500 from the east Washington street location. I do not recommend it. The truck was dirty (they gave me a car wash ticket), the battery was complete trash had to be jump started, (they did nothing to fix the situation) the tailgate was damaged to the point that it wouldnt even open. When I discovered it, it was too late and I was home with the truck. When I enquired about having it fixed they referred me to pick a partFor a vehicle I gave over $23,000 for.... I dont want a pick a part referral. Dont even get me started on their loan process, they dont even try to get you a good loan offer, they take the first HIGH INTEREST loan they can locate.I wont be returning for another vehicle here but they arent interested in you returning, they want your money now and to hell with you later.BUYERS Beware!

Best experience buying a car Thank you George and all staff. This place rocks

Gunnar Williams! Awesome salesman. Very knowledgeable, and helpful. Hes willing to work with you and for you to get you into the car of your dreams. Great family guy, with a great personality. Highly recommend! Greatly appreciated of his job.

The only compliant I have is that my valve stem caps on the passenger side was not placed back on my vehicle. Other than that, everything was perfect.

Took good care of the customers. Everyone was very friendly and helpful.