Dealt exclusively with one of service managers from my first call to the return of my car. It was the best experience i ever had with a dealership or garage in my life. Ms Amy Miller was quite professional and knowledgeable. First time i enjoyed having my vehicle serviced.Kudos

Everything was done correctly in a courteous manner. The work was completed as promised and on time. The service waiting room was clean, comfortable and above expectations.

My battery in my remote key was dead and my car wouldnt start, of course. I called AAA and had my car towed to Ray Skillman. When I walked in, I passed 2 service stations and at the 3rd one, a very nice girl asked if she could help me. Amy was her name. Other than that I was completely ignored and it was obvious that the men didnt want to help me. Amy took care of my paper work and I went to the lobby to wait TWO HOURS for a battery to be installed into my remote key. Although Amy was helpful and courteous I was certainly put off by the response from the other service technicians Would I bring my car back to Ray S. for future service... Id think a second time..or third time

Gave me clear picture of what to expect. Always honest with me. speedy service. Great customer service

Leah and Taylor provided excellent service! This was our first first experience with Ray Skillman but it won’t be the last. Dan in financing was knowledgeable and found us a great rate. No one over promised. They followed through and we left happy.

Amy was awesome. She Noticed some issues while taking my car back for an oil change and actually took time to check on recall issues for us and helped us out a bunch! She was amazing!

Greigh Davis was awesome to work with. We felt that he worked hard to get us the best deal on our trade-in and the best deal on our new vehicle. He is very personable and excellent at his job. The Finance Manager that worked with us (Steve Faulkner) was also great to work with. He found us the best rate and was very thorough in explaining what we were signing. Definitely a great experience.

The sales ladies who took care of us, the tech guy demonstrating how to navigate my system including the app, on star, etc, to the finance guy. Excellent customer service in all areas. Could not have been better or more seamless!

I called for a oil change appointment and got right in. The service team was attentive and had me on my way in no time!

Prompt service. Dropped off in evening and by 8:00 am I was told the problem and that parts were available and my car would be ready that day and best of all was the extended warranty we purchased at the time we bought the car. Only $100 out of our pocket.Car is driving great and no worries. Thank you!

They mark up all of their vehicles $5000. This is above sticker price. They don’t tell you about it until you agree to buy the vehicle. They push the gap/ car warranty hard. They are misleading about the price of that as well. This place has gone down hill. I’ve purchased several vehicles from them in the past. I won’t make that mistake again. Places like this are why many people hate buying vehicles.

Loved, loved our car buying experience today with Leah Woodbury. She was professional, knowledgeable and patient. Thank you SO much for the stress-free, no pressure experience. #2021Terrain #Denali #RaySkillman #GMC

My husband said it was the best he has experienced at a dealership for service before. Everyone was polite, helpful and informative. He was in and out in a timely manner. He will definitely return.

Great place took my SUV in for airbag recall told me it would be about 3hrs well it took only 45 mins now thats great service

The moment my truck got into the shop, the mechanic called me. Steven kept me updated every step of the way. They were so kind and wonderful. Will definitely be going back for all my GMC needs.

We just purchased a 2021 Yukon from Derrick Stogner. He was such a pleasure to do business with and very professional. Colin knows the vehicles inside out. Thank you Steve for the low interest rate w/TCU. Mark and Marcia Cleary, Owners, Marks Vacuum Inc.

I was told back in 2018 that we have an oil consumption issue and they were wanting me to do an oil consumption test costing me $1000 to do. I wasnt willing to pay $1000 for the dealership to check oil consumption even though it was clearly an issue that I was loosing oil through the exhaust. I recently had the same issue come back but this time I had to replace the upper section of my engine being the piston / piston rings/ and timing chain. I was told when I called that it was under warranty. After I got the vehicle to the shop and it had been diagnosed I was told it wasnt under warrant and the cost would be $4100. I was very frustrated that I was misled and felt trapped to continue the work since I would have to pay to get it towed and pay for the diagnosis. The vehicle had roughly 70,000 miles on it, a fairly new engine, and I shouldnt be paying for an engine rebuild at this point. The vehicle is a 2014 GMC terrain SLT2 with a 2.4l engine. Ive done regular maintenance on the vehicle. After all this I would not recommend a GM engine and would strive to make sure everyone I know doesnt get a GM vehicle. I was looking to be in the market in the next 2 years for a vehicle and I now know what to not look for.

Good customer service goes a long way. Shawn in the service department is amazing and we felt very well taken care of. Thank you!❤

Ray Skillman is a good place to go if u need your vehicle work on.If u stop by its located on US31 Buick .Ask for Roy he is a awesome man and will make sure tht u are satisfied be for u drive away 😉The other employees are awesome and sweet. They will do the same keeping customer satisfied 😌

Very disappointed in their service department. We called to make an appointment and was told to bring it right in. First, Jim told us it would be looked at either Wednesday or Thursday. After not hearing from anyone, I called Friday and assured I was next in line so we should know something Monday. Called Monday after still not hearing anything and told again next in line for Tuesday. I decided to just pick up the vehicle and go somewhere else. They didnt do anything all that time. They could have at least fixed the recall issue. I do understand they are short staffed but not being honest on when the vehicle would be looked at is concerning. Just need to be honest.

Employee don’t do what you say. Not nice or informative. Car working fine and not at all now. Can’t get in for service. Shouldn’t upset a child and make them cry

The service team was amazing and I can’t quite remember his name, but the man handling my account called and updated me multiple times. I have always avoided bigger car shops but this was the absolute best experience I have ever had dealing with car issues! Thank you all so much!

Associates very helpful and courteous. Work done in a timely manner. Gave a great deal on tires and service.

Friendly, knowledgeable staffWaiting lounge was very clean and welcoming

Due for an oil change, nail in rear tire, dash error information on which tire was low air on driver side and would not start although heard a clicking sound were all the issues I brought my 2016 Acadia in for. Amy always does a great job, she is pleasant to talk to, knowledgeable and professional. She listened and confirmed all issues would be addressed. She called later in the day to tell me they were still working on my vehicle and would call the next day with more info. Got my call the next day with what all was found and what needed to be done, 2 tires with issues to be replaced and covered by my warranty. The tread on the other 2 was close to needing replaced so agreed to replace. Battery was bad, replaced. Oil changed and an alignment done due to new tires. Picked up the next day and cost was almost 300.00 less the original quote so I was very pleased. Drives great and ready for another 32,000 miles!!

Second car Ive bought from them in six months! They always treat you like family their and help you any way they can. Only dealership I will buy from period

Helpful salesmen, Jason Clark good to work with. All A OK.

Everyone is very friendly! The sales staff is concerned about my needs/desires in an automobile. There was no pressure at all. They were very helpful and knowledgeable.

My experience with my service tech (Jim Worden) was excellent! He is extremely detailed with his communication (Text, Phone, and in person). I feel he is always trying to help me keep my vehicle in great driving shape. I would consider Jim a maintenance whisper when it comes to cars. My request is that you dont lose him to another dealership because I will follow him to where ever he goes.

Tried to change the price of my truck after agreeing to a price over email and phone. Only agreed to honor their word after we were ready to leave without completing a purchase. And now they call me frequently to “offer me a great deal” despite the fact that I live in another state. I guess it’s typical car dealer behavior, but I’ve been lucky to have a few other dealers not act this way.

Absolutely fantastic! Got a great deal from great people. Everyone there was friendly and I’m so happy my truck!

Thank you Ki Calaway and the service department at Ray Skillman GMC!!! On Monday we were driving north on Interstate 65 heading home from a family vacation in Tennessee when the dash lit up with alerts in my GMC Acadia, I found Ray Skillman GMC on my phone and we took the next exit, I called the service department to let them know of our predicament and Ki did not hesitate, he told us to head their way and they would squeeze us in! And that he did, a couple of hours later we were back on the road with a new alternator and the piece of mind we would make it home safely. Thank you again Ki, you were our super hero that day!

Just like in the past, my vehicle was done on time and all concerns were corrected, and now my vehicle runs straight down the road due to the alignment done and there were no surprises on the costs. Like I said before, Ray Skillman GMC, Buick and Chevrolet rune like a fine tuned swiss watch. Jim was very professional during my visit and he kept me informed of the progress throughout the day.

Amy was our service advisor and she did a great job of taking care of us and making sure everything we wanted done was completed

Could have given me a brake on the work I had to have done...due to me only having the truck a month and a half....I was suppose to have had warrity from the dealership....

I was greeted shortly after my arrival! Very friendly staff, they listened to my issues that needed to be taken care of and was very receptive to getting them taken care of! It didnt take long and my vehicle was ready, everything was done as requested and vehicle was washed! Nice perk! Also my service writer was there to make sure I didnt have any questions about the work done! Very nice experience!

Mike and the rest of the team are absolutely incredible. I ended up leaving with a nicer car, lower payment and no stress all in the same day. Felt like I was buying a car from family. Overall-amazing experience!

I was greeted in the service bay very courteously and given the utmost respect and thorough explanation of my visit and estimated length of time. The waiting area was clean and social distanced filled with coffee and drinks of choice! I was pleased with paperwork explaining the tests performed and inspections of my vehicle. Thanks for a job well done and the utmost in customer service...YES, I will recommend and look forward to working with your team in the future!!

They fix my GMC Acadia that we bought from GO INDY! I was so mad i bought a junk from there. We usually buy cars here and never had problems. I always go to Rayskillman from buying cars to changing oils (maintenance)! This is the first time they fix car for us and they did a great job. They infact give us a reasonable price for the repair! Communication was great too while in the process of fixing it. Thank you guys!

I was a little disappointed to find out I did not have the Buick Care coverage I thought I had, however Amy Miller found a way to make things work which made me very, very happy. Her customer service was top notch!

Colt, Jason & Steve were all so great to work with! Our experience was excellent from beginning to end. The trade in was smooth and efficient. I am so excited to be driving a new beautiful Yukon Denali thanks to all their hard work! We will recommend them to everyone!!

I wrote an email to my service advisor, Jim Worden, regarding notice to me from OnStar and Skillman that it was time for an oil change. Due to COVID, Id driven only 1,000 miles in the past year and my gauge showed an oil life of 69%. I asked Jim why I needed an oil change under these conditions. He advised the answer. He scheduled me in for service the following day, including increasing the tire pressure which was low. As usual, the service was performed promptly and met my full satisfaction. Kudos all around.

Great service, Amy is always a pleasure to work with

Had a Buick and used the service department for my maintenance needs. What a great decision that was! Now own an Audi, and still use Skillmans Buick service Department. Why? These guys are expert and never oversell.My service advisor, James Worden, treats me like family. Best in the business! Customer lounge is also outstanding.

Noel was helpful in scheduling my car for service. She is courteous and knowledgeable. I would highly recommend her as a service advisor. As a woman I found her to be more trustworthy. She didn’t try to man-splain me.

Amy is a fantastic service advisor, she keeps you well informed as your car is being serviced and she is very knowledgeable about what needs to be done. The service techs are great and do a fantastic job in a timely manner. Thank you for your great service.

Alvin in Parts Department was very helpful and Professional. Steve my Service Tech was fantastic. My car was completed ahead of schedule!

5/19/2021 I was notified [by my car and also an email] that it was time for an oil change and other servicing for my Buick Encore--I called yesterday afternoon to make an appointment--phone was answered promptly [no interminable waiting that seems to be standard procedure w many businesses today]--Skillman receptionist and service agent were so polite and I was able to go right in--I was greeted upon arrival by your friendly staff--spent less than an hour in your clean, comfortable waiting lounge and my car was set and ready to go--business was steady, but I wasnt rushed, questions answered by very capable service staff--altogether a positive experience and the atmosphere was one of people enjoying their work. Maintaining our vehicles and taking them in for servicing was always done by my late husband, so Im new to this--very pleasantly surprised to find it can be easily done and am happy that I chose Ray Skillman for my new car purchase and continued servicing. Sincerely yours, H. Dorris

Well it started out as a really good experience..this last week has been very stressful.. Sunday I have to pay on a vehicle that I supposedly traded in So theres that..Update..still waiting for any response.. I see they only answer to their good reviews,wish I never did business here..

Wish I could give a purchase rating as it has been 3 days going on 4 of trying to buy out a leased vehicle and purchase an additional one. 3 different salesman and today a supervisor, but still not even heard of an approval or denial. Thinking I should have stayed with Andy mohr

My car was sitting back in service drop off area ready to be picked up, but nobody told me it was. Normally, someone will come to the waiting area and let me know its ready and show me to the payment checkout area. For some reason this time they didnt. I went out myself to pick up my car. I had already been there over an hour and was ready to go asap. Just felt this was an indication that my time wasnt important and I could just sit and wait some more. Who cares!?

Wait time was relatively fast considering what work needed done.

The dealership got me in promptly. The fixed my car and I’m so thankful!

I was treated with such respect and consideration. They went above and beyond making sure I received the vehicle that I wanted. Financial department was more than helpful explaining difference between purchasing and leasing.

Evan A. Miller was amazing, amazing, amazing. He made the process super easy. Love my new 2021 GMC Terrain!!!

Customer service agent very courteous, thoughtful and helpful. However the car was not fixed and I had to return again another day. That was my third trip within two weeks to have my car fixed

Jordan Ramsey was a amazing sales rep. The whole team was friendly and understanding. Great job them all. But service Ive had ever.

My service associate, Jim Worden, was excellent! He was knowledgeable & professional, and kept me well informed on my vehicle maintenance.

Always willing to help, great service and everyone is so friendly.

Leah and Taylor were amazing. They were friendly, informative, patient and knowledgeable. The finance person was also great. Buying cars from Ray Skillman is always a pleasant experience. Thank you so much!

90 minutes for an oil change and tire rotation. They keep you up to date on the board and provide free drinks in a comfortable lounge

It was like a Roger Penske pit stop, they had my truck in and out of the shop in less than an hour well before promise time. This service dept. runs like a Swiss Watch

Leah was Amazing.. She took time with me, answered all of my questions, went above and beyond helping me set everything up, and was just Great to work with!!

I recently obtained a 2020 Buick Encore from Ray Skillman Southside Buick GMC. I live about 80 miles away and knew what I wanted. From the initial contact with them, I was treated with intelligence, respect and complete transparency. Keith Thomas was my sales person and he was fantastic to work with. They even delivered my car to me at my home in West Lafayette and he was awesome too!!! Wow! This is how car procurement should work! :) Ill definitely deal with them again when the time comes.

The Acadia was in for a filter/oil change and tire rotation, they let us know it was due for a cabin filter change and fuel injection maintenance. They called with that information and let us choose what maintenance to have them preform. Very friendly folks

Shawn Downs took me from a repair shop nightmare to a dealership situation of calm, caring, understanding and explanation. Lesson learned I will always go to dealership with any problem no matter what! Mr. Downs is an asset to your business, and should be appreciated for his honesty and work ethic.

Pleasant experience! Fast and efficient.

They have bent over backwards to help us find the right car for the price we want. I would recommend this Ray Skillman Buick GMC Dealership to Everyone I know.

This was my first time having to get repairs done and everyone was very nice and helpful when explaining the process to me.

Everyone is so friendly and the process was smooth and quick! This is my 3rd car with your dealership and I wouldn’t go anywhere else!

Easy, quick, friendly. Definitely be back!

Great service department. Amy was my service coordinator and she is amazing. Great communication and timely repair.

Always a great place to do business. Friendly, professional staff, clean facility and many smiling faces. They do great work.

Oil change and tires rotated only took about an hour. Recommended wipers but no high pressure sales tactics to purchase. Appreciated the checkup list left in the car.

Im treated kindly and yet professionally when having our Buick serviced. This is a quality organization and we trust Ray Skillman GMAC to service our car.

Love this dealership. Roy is my guy.

We cannot say enough wonderful things about Taylor and Leah at Ray Skillman GMC. In 25+ years of buying vehicles, it was the single best buying experience. We were not planning to buy a vehicle but to just test drive because it was our first day looking for a truck. However, Taylor was able to find all of the vehicles on our list from the many Ray Skillman lots nearby. She’s only been in her position six months but was amazing! That young lady has a bright future ahead of her. You could tell that she studies vehicles. She pointed out features we would have missed. She also did not pressure us at all. There were a couple of trucks on our list we knew instantly we didn’t want when we got inside. She didn’t push us when we said we didn’t want to drive them. Once we fell for a Sierra Denali, she and her manager Leah (who has worked in the peace corp!) worked with us and came up with a good offer including our trade in. We encourage you to go out of your way to work with them. If they don’t have the exact vehicle you want, they will find it. Thank you, Taylor and Leah.

Ray Skillman is the best. I started with an Olds in the eightys Then a Buick then GMC 2016and now another GMC 2021. My son also has a GMC truck all from Skillmans. Never any pressure to buy.

It was a really great experience Jim was really nice he answered all questions and responded to my calls in timely manner.. EVERYTHING WAS GREAT!!!!

I had error code that indicated that the communication module wasnt communicating. They were able to diagnose the problem and fix in about 5 hours. Great job!

Kia service department was extremely professional, courteous and punctual. I had a slight dilemma with time to be able to get to work and they did exactly what they said they would do and I was able to get out the door and arrive at the job in plenty of time. And I might add that the amount of the bill was exceptionally........ much lower than I anticipated it would be! Thanks, Greg, James, the mechanic who did the work and (sorry I forgot the name who took payment) she was really very polite and had the paperwork ready to go so I could get out the door. Thanks to all for making an unexpected trip to get the car checked over........ by not adding stress to my situation. 👍

Scheduled appointment online, ready when I got there and service was fast and efficient.I plan to have all of my maintenance service performed here.

Staff is very friendly work is done in a very good timely fashion. I have brought in a few vehicles an i will have a few more to bring in. Jim w has been great! He is up front friendly kind an helps us with all of our concerns. The mechanics are great an on point to the issues we have . I recommend you guys to everyone! Keep up the great work.. 😁

Amy and several members of your service team made our appointment and subsequent revisit painless, and stress free. Amy is an excellent communicator, and thoughtful in her dealings with customers. We may be on the market in the near future and because of our recent experience your dealership will be our first stop. Thank you.

This morning the dealer called me to say the used 2011 Mustang was still for sale. I said I would like to buy it. The finance manager told me that I was required to purchase their optional extended warranty and GAP protection or they would sell the car to someone else. This is 110% illegal. I would never do business with such an unscrupulous dealer. I only gave it one star because it wont allow zero stars.

My experience was quick and easy, with no hassle. I was able to get the vehicle I wanted and as well the color. Mike was very pleasant to work with he made sure I was comfortable with my loan as well as my payments. Thank you

I heard that some of the customer service wasnt up to par, but I gave them an opportunity anyway.I saw a vehicle online, called to confirm that I had been preapproved and was interested.I talked to a Sales manager who said that he would call me back 5 minutes. After 30 minutes I called again and was put on hold for another 5 minutes only to be told that hes not available. Very rude and a waste of time. Very poor customer service....I will not be buying a vehicle from Ray skillman.

Evan was awesome! I had a terrible experience a few yrs ago at Rhorman Hyundai. Hated dealing with them the past for years. That made it reassuring to deal with a professional staff and have a smooth buying experience.

Great experience. Sales and management were awesome

I had a eventful experience, I was uncertain about my Car being repaired in the beginning of my experience and very frustrated. I worked with Shawn and he was excellent with going above and beyond my expectations, he took the time to thoroughly check everything and assured me he would make sure the issue would be resolved. I’m happy I allowed Shawn and the service department the opportunity to complete, correct, and get me back in my Car with the issue corrected. Great service!!!!

Taylor, and AJ made this the best purchase experience ever. They made me feel that I was the most important person there and took care of every concern and detail. I will tell my family and friends what a great place you have. Larry in parts was also very helpful with a bed cover and the communication and follow up was great.

Very nice, fast, and informative experience. I made a good choice being serviced at Ray Skillman Fiat

Was really fast today . Appreciate that

Sam and his little brother were absolutely wonderful and extremely knowledgable when I bought my Envision last year. I went in looking for an Enclave and they put me in an Envision that I didn’t even know Buick had. My Envision is such a perfect fit for my family! Our service experience has also been easy and great! Oil changes are super quick and scheduling is very easy.

Very pleasant clean and great price .powells when your good your great

This will be the 4th or 5th vehicle we have purchased from Ray skillman. We wont go anywhere else. The sales team are amazing and I have come to know them well enough I consider them friends. Kyler Castro, Steve Faulkner and griegh Davis. I truly appreciate everything they have done for me and my family

Everyone is always helpful, polite and courteous! Very pleasant dealership to deal with! This is our 3rd vehicle we have bought from here and we love it!!

They went out of there way to call me when the original purchaser backed out. This means a lot to me as I was driving 5 hours away the next day to buy one.

As usual Gloria was ready for for me when I arrived. She got my Acadia in and I had my new tires on and out of there an hour. Thanks Gloria!

Jim is amazing! He is so trustworthy