We were waited on quickly. The freezer we originally wanted wasn’t available in our area but Bruce immediately offered a second option. Bruce was very helpful and explained our options. Delivery would be within two weeks. We purchased the freezer!! Great shopping experience with Grand Appliance.

My sales associate, Mike Wilson, was very professional and knowledgeable about the appliance that I was looking to buy! Highly recommend this company!

First time in store today when needed a new fridge. Thought i would have to wait 2 weeks for delivery but they had a floor model for sale. Service was awesome. The associate was caring and took time to not only clean the fridge before wrapping it, but gave recommendations on techniques to use. It was A+ service and will return in the future.

Best customer service I have ever received!! Bruce was very helpful without being pushy. When i showed him a picture of where i was putting the washer and dryer he even suggested to change the way the door opens to make it easier to load dryer.

Went in looking for a good dishwasher the salesperson Mike was very helpful. I ended up walking through their clearance section and found an outstanding buy.. Listed as a scratch and dent I saved right at $348.00 and I really cant see the scratches. Mike was outgoing and answered all of my questions. He even polished it up, it looks amazing. Cant say enough about Grand Appliance and TV. I will be back for future purchases.

👍for Bruce Ramsey,answered all our questions and then some,great customer service, would highly recommend.

Visited Grands after a nightmare experience trying to get appliances delivered by a big box store. Loved the great customer service, product selection and pricing at Grands (all 3 beat the other store). I will definitely be back whenever I have future appliance needs!

Store is clean and they have a good selection. The knowledge base of the staff is lacking. When you go to a store for expertise and ask specifics about build quality and specifications of brands and model differences etc you expect them to have the knowledge or on hand resources to get it. I am not unreasonable enough to say they should know everything about each item but if your going to be a specific store for a specific set of items then have the knowledge and information specific to your business or at the least have consistent resources for the staff to provide you with information that is consistent for each item.I did buy from them on my fourth trip to the store but three sales people all of which were at best half knowledgeable on what they had and why were inconsistent in their information and details.

I went to Grand Appliance nearGreenwood to buy a new dishwasher. I had looked on their website to determine what I was interested in before going there. They had the model & color I wanted in stock.. I am familiar with the business name since I’m originally from NE Illinois. This was my first visit to this store. They do have a variety of other appliances & items. I got helped right away. They have their own delivery people so that should go a lot smoother than my experience at other stores.

Great service! Our salesman was very patient and took the time to give us all the information we needed to make our decision!

Very nice facility, had a lot of brands to look at. The salesman that helped us was very knowledgeable and not pushy at all ( which I appreciated). Great experience!! We ordered everything for our new home!!!

I was acknowledge when I walked in door. They gave me a few minutes to shop before coming to me to answer questions. Both salesmen in store were knowledgable, helpful and friendly. Sale price & rebate on the washer & dryer I purchased were the best I found! Overall excellent experience.

Bruce was a great guy to deal with. Helpful and knowledgeable. Absolutely zero complaints with him

We were greeted by Bruce after just a few minutes. He answered all of our questions and gave us a print out of what we were interested in. We went home to discuss the info and returned after the holiday weekend to make our purchase. We had great service and were impressed that they do their own instillations. Will definitely shop there again when the need arises.

A friend of mine told me to check out grand appliances. I was looking for a new refrigerator. Walked in and was greeted by a salesperson, Mike Wilson. Mr. Wilsin asked us what we were looking for it and I told him a French door refrigerator and I gave him my price range. He took me back to where the refrigerators were, the ones in my price range, and showed us the refrigerators. I found the one I wanted and he suggested that we should go back and measure the refrigerator. Which we did. He also advised me that they had a sale coming on Thursday so I waited and check back with him but unfortunately the fridge that I wasn’t it wasn’t on sale. So, I went ahead and he did the paperwork and we signed all the papers and stuff and I now in the proud owner of a Frigidaire French door refrigerator! I want to thank Mike for all his help.

Bradley Nesses was my salesperson. Just needed a dishwasher and was able to purchase and schedule installation quickly. Great Experience

Great service from knowledgeable, attentive sales people. Our salesman was Brad Nesses (US 31 South). The store has a great variety of appliances with very good availability considering so many current Covid-19 related delays. At the time of our purchase, they had wonderful Labor Day promotional pricing and rebates.

Kurt was amazing and thorough. He put together 2 packages and offered input only when we requested. An amazing experience

Kurt got us the dishwasher we wanted delivered ahead of schedule! When the install wasnt possible due to wiring issues, they refunded the install fee immediately. I will be buying all my appliances from Grand from now on. Thanks Kurt!

Best prices anywhere. Friendly sales staff and no pressure. Check it out for yourself. You will be glad you did.

The salesman was very helpful in finding a refrigerator within my budget for my office. They were flexible on a few items helping me get what I wanted. I was in and out in about 10 minutes. Very satisfied and very likely to return and refer.

They had the exact make and model of range I was looking for. Customer service was low-key, friendly, and efficient.

Appliance did not arrive on three shipments, even though it was in stock. Changed delivery date three times now. Needed to use my range this weekend but, thats not going to happen.

Grands customer service is the best in Indy,And, we have purchased 5 appliances in the last year and a half!Mike Wilson is a great sales person and takes care of every detail and very personable.We so appreciate Mike and Grand and will always go to Grand for all of our appliance needs!Go to Grand for all of our appliance needs!

I was referred by several different people and I’m glad I took their advice. The store has a lot of options to choose from and the sales staff is incredibly helpful. I wasn’t sure exactly what brand of washer/dryer I wanted, but the store manager gave me a lot of very helpful information that made the decision very easy. They also do all of their own delivery and installs (they don’t outsource to a third party) which was a huge selling point for me. I’ll definitely be using them for all future appliance purchases.

Grand Appliance really came through for us. We werent able to get the appliances in that we originally ordered due to several delays, they were able to get everything ordered for us and we are receiving them in a timely manner so we can now close on our house. We cant thank them enough.

Everyone was friendly! Bruce Ramsey took care of us. Bruce is a very nice gentleman answered all of our questions. We looked other places and got the best deal at Grand Appliances.

Brad our sales representative was very helpful. Overall shopping experience was excellent.

Paid top dollar for a refrigerator. It was a floor model....was suppose to be given a discount or repair for issues. Months later we still have had no resolution. Left multiple phone calls....voicemails....and no returns. Customer service leaves alot to be desired. Meanwhile we have a fridge that definitely doesnt look like the new one we paid for.

Mike Wilson at Grand Appliance was a knowledgeable and prompt salesperson. He helped me quickly decide on the washer model that was best for my family. He was able to squeeze in a rapid delivery — my wife is thrilled.

Grand Appliance had staff workers that are readily available to give valuable information, but still provide privacy to discuss decisions with significant others. It is a laid back environment with many options to choose from. Thank you for being available and professional!

Mike was very helpful and a joy to work with the prices were an excellent value would not hesitate to come back here for anything else that I might need

Brad found me what I needed with an unbeatable service and price!

Salesman Mike Wilson came to the rescue. I was in dire need of a new refrigerator due to another store leaving me hanging without one upon delivery date only to tell me that day they were out of stock. Mike helped me find the right refrigerator. He was also able to get me scheduled for prompt delivery. So I will continue my future business with Grand Appliance not only for their quality of service but having items in stock.

I was very impressed with my salesperson. He was organized and knowledgeable. No hard sell, but I knew what I wanted. Haven’t actually received the merchandise yet, but they are just delivering, not hooking up.

Store manager very knowledgeable, patient, and efficient. Made this purchase very easy. He was very professional. First time purchase at this store, which was very clean and neat.

Bruce was very helpful, my family and I recently moved to the area and were in need of appliances. Bruce came through for us and was able to give a 1 week delivery date while other stores were 4 weeks out.

Mike Wilson was great to work with, very knowledgeable about the products and worked hard to get me all set!

Went in quickly greeted by Mike. He educated me on the lineup of washer and let me know what was in stock. Long story short I’ll be doing laundry tomorrow in my new washer! Thanks Mike !

We have been to 3 other places to buy appliances. Between delays from the manufacturer and high demand, we werent going to be able to even order appliances until we were already in our new house. Mike Wilson in Greenwood was amazing! He was VERY knowledgeable, super personable, and extremely helpful. We found everything we needed and wanted, got some great additional information, and were able to get everything delivered right after we close. My husband works in home construction and has already said he will be directing people to Mike and Grand Appliance from now on. Also, they have some great rebates and deals. We highly recommend using them!

Very knowledgeable and dont push you to buy right now.

Buyer beware. Took ‘delivery’ of our range on Monday. The delivery guys were excellent, polite and professional.The Service Management and Procedures are terrible.they delivered our Range on Monday but did not have a necessary part on them. They had to run back and get it and we were to move the plug in the back wall while they were gone.When we texted the delivery guy that we were ready, he told us we had to go BACK to our sales guy to schedule delivery….hmmm.Okay, I call the Southside store, my sales guy was out. I explained to the Sales guy that answered the phone that the guy with the missing part just needed to come back out and finish the install. He said he’d send an email to our Sales guy. I asked if HE COULD TAKE CARE OF IT so we did not have to wait on our sales guy to be back in the office.Apparently that wasn’t okay so 2 days later our Sales guy calls and says he can’t just send the guy back out…we have to be back at the end of the line just to get the piece THEY DIDN”T HAVE when they came the first time to install our range.LATE Thursday I get an email with no apology and no ‘thank you for your patience’ that deliver is Tuesday August 31…. 9 days after they delivered my range that sits unusable in the kitchen.Call the Store and click the Corporate office prompt and the line disconnects. Call the Service line and it puts you on hold until it finally forces you into voicemail. Call the Corporate 888 line and the same thing happens.Terrible service. Don’t buy your appliances there because the sales people only care up until they’re paid, the Service department doesn’t send their people out with ALL THE PARTS needed for installation and you can’t reach anyone for assistance.

After the purchase of a JennAir glass top range at Grand Appliance, I have encountered a few issues, beginning with an automated message left on my phone stating that the range would be delivered the next day, that caused great concern as I wasnt expecting delivery for several weeks so wasnt prepared to accept a random delivery date with only a 24-hour notice. It took multiple attempts to reach someone who then told me I had selected this date (which I did not) and he stated it was going to be a major inconvenience to reschedule at the last minute. After explaining I had not picked this random date he finally apologized and rescheduled the delivery.On the agreed upon scheduled delivery date, the crew removed my old stove, loaded it onto the delivery truck and brought in the new unboxed stove with the oven racks and a heavy box sitting on the unprotected glass stove top. They didn’t install the stove because Grand Appliance suggested I hire a contractor they had recommended. It was placed in the kitchen, and the delivery crew then left the house. I went to inspect the stove and immediately saw the glass top was shattered. I caught the delivery crew as they were getting ready to pull away. The delivery crew indicated they had no way of knowing the boxed stove was damaged prior to delivery. Why would the delivery person have not seen the stove was damaged at the time it was unboxed, as he had placed the oven racks and a heavy box on top of it before he brought it into my home and left it? The crew then took the broken stove out of the house and loaded it on the truck, indicating our salesman would contact us about the delivery of another stove and we should ask about getting a temporary stove until the model we bought becomes available again. It wasn’t until after the crew left, I stepped barefoot onto tiny glass shards on my floors. Days went by without anyone at Grand Appliance contacting us so we called our salesman who was out for the next 2 days. We were told he was who we needed to talk to. 5 days after the delivery debacle we had to call again because no one at Grand Appliance had yet contacted us. The salesman did not know when another stove would be available, but he stated he would check. The following day he told us another stove had been located but it would be another week before it could be delivered. We had planned on being without an installed stove 2 days, not 2 weeks. The salesman didn’t offer us a temporary stove or compensation so we talked to the manager who only offered a small refund of the delivery fee.We have made 1 other major purchase at Grand and was satisfied so we didn’t hesitate shopping with them again. Unfortunately, I doubt we return unless this issue can be resolved, at which time I will be happy to change this 1-star rating to 5-stars.UPDATE 1: After talking with Customer Service I was prepared to update my negative comments to a favorable review. However, my replacement stove was delivered with a broken glass top. Thats 2 stoves delivered with broken glass tops UNBELIEVABLE! Come on Grand I thought you were better than this.UPDATE 2: A 3rd stove has been been delivered damaged. Thats 3 for 3 damaged. Unfortunately for us Grand seems to have a monopoly on the type of JennAir range we need. We have not had a stove in weeks since Grand took our old stove. We are devastated and frustrated by the lack of empathy & customer service weve received.UPDATE 3: Best Buy delivered a new stove 3 weeks ahead of schedule and they treated us as valued customers. Grand should learn from Best Buy how to deliver a quality product & how to treat customers with respect.

Mike was a great salesman and took care of us from start to finish. Look forward to referring him future clients.

Brad was super helpful and was able to get us what we needed quickly!

Bruce has taken care of myself and my family for 21 years and has never steered us wrong! Obviously he hasnt been at Grand for 21 years but they are lucky to have an individual with his following! Thanks Grand for bringing this guy on! R. Stuart

Good prices, friendly and very knowledgeable staff.

My wife and I purchased an appliance suite from another store and decided to stop in Grand Appliance just to see what they have to offer. Long story short, we returned our original order and purchased all four items from Grand. We enjoyed the sales person- knowledgeable about the products and not pushy. He was super polite and let us ask a bunch of questions and allowed my wife and I time to discuss in private. We loved the rebate offers as well. (We purchased during Black Friday.) It was our first experience in Grand Appliance and I would safely say it wont be our last.

Great prices and good customer care. i bought a freezer from Home Depot in December, 2020 and Im still waiting for it. Went to online to Grands website and found a freezer that I love and it was in stock. Being delivered this coming Saturday. 19.99 for delivery...,..

We have been looking for a stove for about a month, my husband is particular about the brand and what it has on it. Bruce at Grand was very patient with us and asked the brands we prefer, he told us from the beginning the 2 top brands we wanted were very hard to get, but suggested another brand of which he had in stock. He said delivery wouldnt be for a week, but that was okay, because we just wanted the stove. Bruse was very friendly and understanding.

Great serviceKnowledgable sales peopleKurt was very helpful

Great pricing compared to big box stores. Staff was nice and quick to help. Would definitely shop here again for other appliances.

Mike Wilson is a pleasure to work with. We have had multiple outstanding shopping experiences at Grand Appliance. We would highly recommend you visit Grand Appliance and ask for Mike Wilson. It’s hard to beat great prices and personalized service.

Worked with Chris Kuhn to buy a new range. This gentleman was extremely knowledgeable and pleasant. He didn’t sell us a range. There was no push to buy. He educated us regarding the different products available and how they met or did not meet our requirements and left us to make our choice. I truly appreciated his approach to servicing his clients. We walked out having bought a new stove and arranging a timely delivery. Thank you, Sir!

I worked with 2 salesmen and was happy with them both.

Bradley was extremely knowledgeable. He made picking out new appliances very easy.

Mike was very helpful for us. Lots of products in there and he knew his stuff. Definitely recommened stopping by Grand Appliance. Thank you

There was a time that I would have given Grand Appliance 5 stars. I dont know what has happened. We ordered a cooktop and needed them to come out to measure to be sure it would fit. We were told that they would be able to take out the old one in order to get a more accurate measurement. The team that came couldnt take out the old one. They also requested a tape measure that might be better than what they brought. We decided against purchasing that cooktop after all. We were refunded the money for purchase. We were told they would refund the installation cost. They have not. I am forgiving, and wasnt going to gripe. I mean, they did come out. They didnt do anything, but they did bring 2 people and a box truck. However, we also purchased a microwave less than a year ago. It has already failed. We called the store and they said the customer service department would get back with us regarding the microwave. They said they might simply replace it, but they may want to try and repair it.We have not heard back from them.Their sales staff is awesome! Sadly, the service department is the reason for my 2 star rating.

Service was amazing. Will definitely be coming back here instead of box stores.

Liked this store alot!! Sales team was awesome & helpful. Gave us options in our budget !! Delivery, install, haul away set up by the store made this was so easy !! We will definitely buy more appliances here !!

It was so nice to be in a true appliance store where the people could tell you features of the products and HELP you find things! Brad is a great salesman!

Great customer service. Honest, up front, competitive pricing. No high pressure. Just the facts. Very happy that I found this family owned business.

Brad did a great job explaining differences and checking on availability.

Quick, easy transaction. The salesperson wasnt pushy, and didnt try to sway my purchase. I was spoken to as an equal, not down to because Im a woman. Items were thankfully in stock and able to get delivered in a week! I wouldnt hesitate to return for future appliance needs.

Good products and salesperson Bruce was excellent

Sales rep Bruce was great. Very knowledgeable and very helpful without being pushy. Also they actually had what we wanted in their local warehouse so we dont have to wait 2 months for our washer and dryer. We are getting them in 2 days.

Courteous.. Very professional..knowledgable..mike our sales representative..great experience..thank you Mike!😊😊👍👍

We were looking for a gas range. Been to other places and were not satisfied with what we were wanting and not going to order without looking at the range.. We went to Grand Appliance and they had the range in stock and was cheaper than the other places. We was looking at the range when the sale rep. Mike Wilson came up and asked if we had any questions. We asked a few questions and then ask if they had in stock besides the floor model. Mike checked and said he did and could deliver on Thursday or Saturday. So delivery is set for Saturday.There was no pressure to buy. We will go back when needed.

I just love family own places. You are always treated the best. Highly recommend them.

Great service from Kurt! This place has so many selections to choose from and a price range to suit almost everyone’s taste and budget.

What a pleasant experience!Friendly, educated and prompt service. While the refrigerator I wanted wasn’t in stock, they found a very similar one for a similar price. Delivery price also reasonable.I’ll certainly aim to check this place out again for future appliance needs.

Chris, my salesman was outstanding. Even though availability is difficult because of Covid-19, he was still able to get the exact refrigerator with the features I wanted. The deliver crew (Pete & Kieth) were five star performers for sure. They had to take the doors of the refrigerator and delivered it to the second floor. To do that they also had to deal with two 90 degree turns. One of which required lifting the full weight of the unit to get it around the stairway turn. GREAT JOB GUYS!!!!!

I will never again shop anywhere but Grand for my appliances! I knew what I was looking for and Chris made the process so easy. He was knowledgeable, and personable, and I ended up spending a lot less than I expected! Highly recommend this store.

Very pleasant, helpful and knowledgeable staff.Not pushy, allowed us time to shop and make a decision on our terms and time frame.Clean store.Wide assortment of brands and models to choose from.

I went to Grand Appliance after waiting for 20 minutes for someone to help me at Lowe’s. A friend recommended them and I’m glad she did. Bruce helped me and he was knowledgeable and helpful while choosing the group of appliances. The atmosphere was nice and quiet with music playing softly in the back ground.I will return to them again if and when I need more appliances and will definitely recommend them to my friends.

Im so horrible with names but the gentleman that helped us purchase our washer and dryer was super nice and friendly. I would definitely recommend going here if your ever in need of appliances

Bruce was helpful. He answered all of our questions and knew where all the appliances we were looking for were located. Excellent service!

Great selection and the customer service is amazing Brock was able to answer 90% of my questions and was super friendly throughout all of our interactions

Mike was super helpful in explaining everything and helping us pick out exactly what we wanted. He was able to lock us in on a stove that was to be discounted that day so it was perfect. He was timely in his quotes and fair pricing.

Excellent and friendly service. Found a beautiful GE stove for about 70% off retail. VERY SATSFIED. HIGHLY RECOMMEND!

Kurt was super helpful, friendly, and knowledgeable about the product I was looking for. I appreciated his guidance!!

Chris Kuhn was our associate, he was very knowledgeable about the appliances, which is great, especially when you are notsure what you want or need. Walked in, sure what I wanted and left very pleased with what we bought.I still have one more item to buy, and we will ask for Chris!I was very impressed with your showroom and the quality of the merchandise!Thank youCindy Ditman

Sales staff was very helpful and knowledgeable. Willing to work with some limitations we had and didn’t try to oversell.

Ken was wonderful- personable, efficient, & highly effective... much appreciated.

Very knowledgeable and friendly staff highly recommend

Kevin was very helpful in our buying experience. He helped us identify the items we wanted, provided full specs of everything, and made sure we were getting the best price with all rebates.

Grand Appliance was a great place to shop for a new washer and dryer. We were quickly greeted and were shown sale items. All my questions were answered. There was a nice selection of brands and models. One week till delivery and our salesman was pleasant and easy to work with.Cathy R.

Thank you Grand Appliance for the help with our appliance order. Chris Kuhn is very knowledgeable and provided prompt follow up with appliance spec sheets and detailed answers for our kitchen remodel. Thanks Chris!

Very nice salesman. Good prices on appliances.

My wife and I had a great experience at Grand Appliance. No high pressure sales. No bait and switch tactics. We very much appreciated that this store will take away our old dryer with no extra charge. The salesman was courteous and patiently answered our questions. This store will definitely be a part of any future decisions to buy an appliance.

Great buying experience! Very experienced and helpful staff! Great displays to find what we wanted! Will be a returning customer!

Have needed to shop for appliances on three occasions, each time we found the right piece with the first visit. Their very knowledgeable staff helped us through the maze of available products. Then they sealed it will their delivery service, on time and as planned. Highly recommended.

There were a few dents in my fridge. They had me send pictures and within a week replaced my fridge. I am totally satisfied and will buy from them again !😊

Terrific service. Kurt was very nice & helpful. Will definitely return

My refrigerator died overnight. I called the store and told them my size constraints (little mid century modern home requires a small refrigerator). They gave me a model number to look at online and it was a perfect fit. I arrived at the store, purchased the recommended refrigerator within the hour.

We just purchased a new refrigerator from Grand Appliances.We were very pleased with the service and selection they had.No high pressure,just told us the facts and let us talk it out and decide. Thanks!

Fantastic Service! I asked the Salesperson, Ed if he could match a price online. Ed took the time to research it. He was able to give me a better price on the LG washer/dryer pair. Plus better service on delivery and installation. My first tome at Grand. Very clean showroom and service was fantastic!

Chris did a great job at showing us the different models of flat top stoves. He is very knowledgeable and sent us home with good information about our purchase. Thanks so much!

I loved this store! Found exactly what I wanted and the salesperson was so courteous.

Nice to do business with.