The employees at this location STEAL!!! Susan the manager feels it okay!!! Decides to treat myself on Thursday October 7, 2021 at this location,  only to find out that I was charged $11.78 for a coffee which shouldve only cost me $1.78 because I had a gift card. Is this what were doing @Starbucks? Spoke with Susan this morning and she could care less that they employe  people who cannot be trusted. Always request a receipt!!! Now I have to spend unnecessary time to retrieve whats rightfully owed to me!!! I hate people steal, get a 2nd or 3rd job. Susan wasnt any better!!! Do better @Starbucks!!! Times are hard for everybody!!!

As always friendly service and amazing iced coffees and frappes

Could spend all day in there, very friendly staff that make conversation. Always enjoy the smell of coffee while doing work

This is a very nice Starbucks. The staff is very friendly and helpful. The bathrooms are very clean. That tells me that the rest of the place is very clean. Many nice seating options, from tables to eat chairs. We will be back.

Fast good service. Quality drink. They have been out of splenda for a few weeks though.

Always very customer oriented! Stopped for Coffee. a bagel and used the Internet.

Coffee was fine. The was ok. But I will give them another shot.

Nice little SB, never too busy.

Its a typical Starbucks cafe. The inside Acoustics were a bit noisy. I believe that this is because it has a very open concept design. There is a very nice outside seating area that looks comfortable.

This is a pretty good Starbucks. Its in a new area. It has a drive thru. There is a front entrance and a rear entrance. The employees are good and they get your order right! They also have outside seating. This is a convenient location and well go back often. Easy parking.

Normally this Starbucks is exceptional, but the last 3 times I’ve gone my venti sized drink has consistently been less than 3/4 of the way full... and when I brought it to the baristas attention the response I got was dismissive.

Addicted to their hot white mocha Vente and egg bites

Service is really good, overall nice place

Never have had a bad experience at this store, super friendly staff, and if I’m ever behind on a noble order they always spruce up the order for me. If you’ve had a bad experience maybe try being a lil more positive!

I just hang out here to steal peoples IP addresses using the free wifi. I think they serve coffee here too.

Hello all Starbucks lovers, I love this Starbucks too. Not just for the great coffee, amazing pastries, clean facilities, and friendly service, but also for the memories.I used to come into the Starbucks twice a week with my best friend James. We had many a morning and night here enjoying coffee and conversation. I lived in Matthews and he lived in Marshville so this excellent location was a great meeting spot. For almost 2 years we met up here constantly to talk about everything under the sun and I would buy his drink as often as I could, and he would do the same. One day I came here to meet with him and he never showed up; sadly that day I lost my best friend. The death of my best friend that day made it very hard to come into this place. Yet still, once a year on his birthday I come here and sit alone and think about the memories made here talking and having fun with my best friend. He loved this place and so do I. Thus ends the sad story of the day I lost my best friend and the day Starbucks lost a great customer.

Starbucks is Starbucks. You either love it or you are a Dunkin person. Im a Starbucks person. And the people here are fantastic.

The seating is great for “plug & work”. Virtually every chair has access to power. The staff is nice and competent. It’s near shopping, restaurants, and movies. It’s a bit on the small side and oddly shaped in what feels like “overflow” seating along the hallway to the back entrance.

I got to Starbucks often and have tried several different stores in the Indian trail/ Monroe/ Matthews area. The Starbucks in Sun Valley will always be my first choice! Super friendly and fast service!

Very friendly and always gets my orders right.

As always the drinks are delicious. My only complaint is that they have abbreviated the menu and only have the flavors of the week listed. If you want to see the full menu you have to pull it up on your phone and scroll through the options. Then they were out of my first choice and I had to find another flavor listed on the phone. I guess they are trying to streamline . 🤔

Matt is my favorite barista there, he always uses the right blender when making my delicious foam. He also makes sure to smile and wave at everyone he sees. Also a pretty handsome guy ;)

Great customer service and great coffee 👍

The baristas are always friendly! Its great to have such niceness these days.

Drivethru customer service was amazing the guy was really nice and they always get my order right

I ordered 2 drinks and they were done in less than 2 minutes. I was greeted the very second that I walked in the door. Patient baristas and overall good quality. The place was very clean.

Both morning, closing, and every crew in between, everyone here is so kind and good at what they do. Always enjoy starting my mornings off here!

This is my favorite Starbucks store in the area, and Im a frequent visitor. Its larger than Monroe, Sycamore Commons, or Promenade, which is great when I camp out for a couple of hours to grade/plan. Theyve always been quick with my drinks (in store, drive-thru, or mobile), and they have a fairly large group of regulars, which is telling. From what my friends and I have seen, they take pride in doing their job well.

This is not the friendliest or most competent Starbucks. They do make a good drink when they get it correct. They seem like they needed more training so maybe just the staff that was on today were newbies.

I feel this location is somewhat inconsistent when making drinks. I normally go to Starbucks for a sweet coffee treat. I always request extra caramel drizzle in my caramel macchiato and sometimes they put a good amount but most of the time its no more than you would get in a regular caramel macchiato. I just feel when youre paying more than $5 for a small drink it should be done right. Most of the staff is friendly but there are some employees who have seemed annoyed when Ive requested more caramel drizzle in my drink.

Always my go to for a pick me up - quad shot - do I need to say more

Very friendly service, nice outdoor seating

Wonderful place to work or meet someone for coffee. Wonderful and friendly staff.

I ordered a Peach Green Tea, I ended up with a Strawberry Green Tea. When I politely told the guy who made the drinks my tea is supposed to be Peach, he grabbed it and threw it in the sink abruptly. He said you dont want it, I will make you the peach one. I felt very offended by the way he handled himself, it was not professional at all. I will not be returning on Wednesday evenings.

After the renovation inside this Starbucks looks new and refreshing. Great vibe and more of a cozy feel. Quick service and friendly employees.

Very rude and actually arrogant. Waited 10 minutes for a decaf. Never told that in advance of this wait for a simple cup of coffee. Went down the road to DD and they were happy to serve me . Got in and out as expected. Sorry Starbucks I won’t be back to your location.

I used to say it was good 50% of the time. Yet again, I was let down with horrible coffee. Pressed for time and no time to turn around... asking for it to get fixed before I starting my day is just not an option. Would not recommend, unless you enjoy a funky burn taste to your coffee.

This place is terrible! Staff is rude and acted like I was bothering them when I asked about my online order. I visit Statbucks daily and this was the first time visiting this location... Every time I place an online order on the app they have it sitting there ready at the pickup area, but the latte was sitting over next to a machine, and the dark roast coffee was next to the registers. In hindsight I guess they assumed Id come to the register and ask for them, but Ive never had to do that before... Ive always been told not to wait in line at the registers. I stood there waiting about 8-10 minutes in front of the pick-up area listening to her chit-chat with a customer sitting at the bar, assuming shed eventually acknowledge me since I was trying to make eye contact and get her attention... she acknowledged other regular customers coming in, but she never acknowledged me. I saw the one cup sitting over next to the machines and realized it had to be mine since I waited 5 minutes after placing the order online before coming in the store... Usually the coffee is ready but sometimes I have to wait on the latte since it takes longer to make. But there is no way that many were ahead of mine. When I finally got her attention after the guy left she was rude like I was a burden asking for my order. Could have all been avoided if shed just put it in the pick-up area since it was ready. Wont be going back to that one! Dont know her name but she had bright red long hair and was older in age. Busy or not, no excuse for that.

Let me say as a employee of a large restaurant company traveling in the Indian Trail area for work. I frequently use Starbucks for my caffeine fix, the only thing to make my day better was a good cup of coffee. When I requested a pour over of my favorite Gold Coast, the lady states to me that she was only serving these coffees and she couldnt. I told her I was told by a regional Starbucks manager that if Starbucks sold it in the store it had to be served if the customer requested it. She continued trying to explain why she couldnt. After a argument, she finally said she would for me. Why is it so hard to have customer care, and respect.

Every time I come to this location they somehow get my drink wrong. Today I ordered a pumpkin cream cold brew, the person taking orders states, “ok salted cream”... and I said “no salted pumpkin cream cold brew”...when I pulled up to the window I clearly noticed my it was the wrong drink. The girl says “so you wanted cream right...” I knew it was wrong and didn’t bother saying anything because it’s typical at this location... my tag on my drink says... vanilla cream cold brew....It appears many of the employees are not sure of what drinks are on the menu. A couple weeks ago my husband goes to get me a the pumpkin cream cold brew as soon as it came out. They told him oh we don’t carry that anymore... as it’s literally tagged new on the menu.

Used to be my favorite Starbucks location, in fact I would travel to this location which is 15 minutes farther than the one near me, because I preferred this one more. However, the place was a mess and judging by previous reviews, this is nothing new. Flies and trash everywhere. Out of a lot of items and very loud and obnoxious staff. Clearly young kids who are more interested in goofing off than running a clean establishment. I understand having fun while you work, but not when the place is as messy and rundown as this one. Priorities need to be re-evaluated here.

As of today 11/19/2016, it has been 3 Saturdays in a row that I have experienced a thankless staff, long wait times, and forgotten orders. It has happened here in the past too, but only intermittently. Not really sure whats going on - I can deal with the wait times being long as they also serve a drive-through...but the indifferent and careless attitudes of many of the staff is turning me off. I always tip at Starbucks and most of the time get a nice thank you - rarely happens here. I hope they reevaluate their customer service soon - the location is good.

Store is not smoke free the employees smoke in the seating area directly infont of the entrance door. All tables are marked no smoking but the employees dont care.

This starbucks is consistently out of stock of something, whether it be vanilla sweet cream, banana and banana bread, sometimes even out of cold brew. At this point its a gamble if a person will even walk out with what they intended to order and its just plain annoying.

Ordered a hot tea and got a warm sweet tea. Out of a lot of bakery items. It is hard to park in the lot with such a busy drive thru. Not my favorite Starbucks.

Best coffee varieties on the planet. These guys here are the best. Never had bad time there.

Oatmeal was served in drive thru without water in it. This starbucks is normally exceptional

Today I was highly disappointed In my visit at this Starbucks location. First it took almost 10 minutes for me to get 2 breakfast sandwiches which I had to ask if they were ready or not. After I asked they finally made the sandwiches and when they came to give me the sandwiches I was never told sorry for my inconvenience or sorry for my wait I was handed my sandwiches and had someone turn her back towards me. I ordered a iced Matcha tea when I got back to work with my order I go to drink my tea and is so much powder it was disgusting much more than they typically put in it I cannot drink the drink there is so much powder and caffeine it made me very nauseous and feel horrible. My order today was exactly $19 and it was a complete waste between the drinks being wrong in the horrible customer service . I work in the restaurant industry and I get having busy days and mistakes happen but today with the customer service and the way my food order was handled I was very very disappointed. I can assure you I will never go back to the location in Sun Valley anymore the Dunkin’ Donuts just open next-door and that will definitely be my new place to get coffee and breakfast before work in the morning .

There customer service is outstanding. I go there so much they already have my order ready by the time I pay. GO CAMERON!

Its Starbucks. Could use a few more seats, but very ok. Recently updated: newly renovated and enlarged, worth another star added today.

Always love Starbucks. Was killing time there while waiting for people buying our house to finish an inspection. Coffee and a breakfast roll, yummy.

Ive been through the drive thru 5 times river a period of days and this location is the only Starbucks that never has dark roast readily available. 10 minute wait over 5 visits...unacceptable.

This was probably one of the dirtiest Starbucks I have been to. Generally you can rely on a certain standard for Starbucks, but this fell below that in appearance. The drink quality was the same, so it was good in that respect.

Really wish whomever is doing the ordering for this store will order enough of everything they sell!! Everytime I go theyre out of something...milk etc. I wouldnt be surprised if I go one day and they said theyre out of coffee! Get it together!!!

I went online to see the hours of the location to make sure it was open. Online it was supposed to be open. I got there and it was closed. Disappointing. Starbucks needs to update hours for their locations.

I take my daughters for coffee once a week in the mornings. Last week I told them we were going to find another one (after a couple of unsatisfactory encounters) I decided to switch it up and go in the evening and give it them one last chance, and I couldnt have had a better experience. Taylor is a FANTASTIC barista and a great people person. Ive been in the customer service industry in different capacities for over 15 years, and managed restaurants for 4 years, so I know what it takes to create that experience. Needless to say, my breakfast dates with my daughters will now be, after dinner dates... And they will be at this location! Thank you again Taylor!

Friendly and professional employees, coffee was good, pleasant atmosphere.

I normally order online, but I have never had an issue with my order (I always get no whipped cream so thats an accomplishment) and the order is always ready quickly. The staff is friendly as well even though Im in and out in 10 seconds.

My opinion u get a bigger Carmel Frappe better even with extra Carmel drizzle at McDonalds

I placed a mobile order on my phone and it was ready within five minutes but they made one of my drinks wrong. I asked for no whipped cream and they put it on anyway. When I pointed it out to the barista, instead of making me a new drink, he just scraped of the whipped cream and put a new lid on it.

Often times the staff is unfriendly or too interested in talking to each other than serving their customers. Also, their carbonation machine has been broken for months. Its kind of frustrating when your favorite drink (sparkling Refresher) is NEVER available. Please fix or replace your machine!

Order through mobile app and they botch my order, waited over 10min for a bagel they missed. Frustrating experience since I was late for work.

Dont really like the coffee. Had a gift card & used to buy a new coffee mug. Excellent customer service.

The staff is obviously short this morning. As I walked in the Barista greets me and says Hu, welcome to Starbucks. Were a little short today but well be right there. I really didnt care that the service would have been slower. The fact that he addressed the potential problem immediately impressed me.

Its Starbucks. Awesome coffee, high prices.... I still have that Starbucks app though.

Great staff!!

I don’t usually complain or leave reviews on anything. But I live in the area & have been going to this Starbucks for several years & have never been more frustrated then i just was being there a few minutes ago. I ordered my drink just fine & sat down in a chair to wait....for over 20 minutes. I watched about probably 15ish more people come in after me & out getting their drinks pretty quickly. I was getting pretty frustrated knowing they forgot about my order, so i stand up to walk to the counter & wait & stood there for about 5 more minutes trying to get someone’s attention before anyone came over to ask what my order was again...and then about 2 minutes later i got asked to repeat my order... again & so was the man standing next to me who was sitting next to me previously waiting just as long as i was. My experience in this Starbucks has been relatively the same the past few times I went there. Also, the workers that I’m pretty sure are the managers, we’re extremely loud & obnoxious, basically yelling across the store joking around with eachother the whole time. I’m all for fun @ work, but it just seemed a little much for that environment, also filled with a store full of people working on their laptops.

Coffee was good. Employees were friendly and pleasant. However the layout and the lack of seating inside is very dissapointing.

So I ordered this online and when my boyfriend picked it up they were making it, I live about 5 minutes away and when he gave me this I was pretty angry. I ordered from this Starbucks a lot but wow I paid 6 dollars for a half empty drink. Thanks.

I come here often. I give 5 stars. But I have one complaint. The flies were everywhere. Gotta do something about it. Love the staff and coffee.

Come here almost everyday. Relaxing and very comfortable. Staff is excellent.

Always great here.

The short stubby probably manager guy was acting like a character from the three stooges. He was yelling across the production floor, drinking apple juice in plain sight. Wearing his backwards baseball cap, and talking about his boyfriend Dylan. Severely unprofessional. 10/10 will not return

Anxious to go back into the store but doubtful that its going to be clean, it never was before

Fantastic employees, very Cheers atmosphere in that most of the employees remember your name and face and your typical order. Love the SV Bux!

The quality of service at this location is poor compared to other Starbucks locations.

Fantastic place, especially if you like the loud music. really slooowww with coffee but everything else is perfect!

Excellent place just to hang out and enjoy pretty good coffee. The staff is always nice and we even know each other by name.

Nice obwrall ambient place, your typical Starbucks with nice outdoor seating.

1st time ever in a Starbucks..I know Im the last one on Earth...I just dont see what all the hype is about. The staff were friendly, frapachino was ok not not very much seating with some people spread out across multiple tables.

Love that the coffee, teas, and espresso go with the season, a great way to start your day off.

New setup allows them to grind and brew a cup of dark roast coffee quickly

Slow service. Barista was on her phone texting at the drive through window. Drink wasnt as good as I have had at other locations.

Not the best Starbucks, Im sure if the management shaped up & employees were friendlier itd be a great place!

Decent startbucks experience. Good seating outside as well as bit of seating inside. As always it s a smaller space but with free wifi, and decent coffee I guess you cant go wrong.

What a great Starbucks

I just recently moved over here and have tried this Starbucks a couple times and have been disappointed every time. After the third or fourth time or going, I don’t think I will be back. The customer service doesn’t seem to be friendly and they get my drinks wrong EVERY time. It’s sad because this is the closest one to me with a drivethru.

How hard is it to get iced coffee correct?

Attentive and friendly staff. Great coffee and atmosphere.

Their coffee is way too strong much more so than other Starbucks and they dont offer nutmeg for some reason

Never have certain products. Whats the point of running a business if you cant keep up with menu items? Do yall need a new general manger or something, this is ridiculous. Legit, 9 out of 10 time never have what I want.

Friendly staff but place could be kept even better !

Great Starbucks location with employees who are friendly and have personality!

Wonderful service! Its always good.

Always perfect and friendly! A great coffee shop!

The staff is great here. Its Starbucks, so you know what to expect.

I love going there the people that work there care about you

Great service nice drinks it was very comfy!

Counter person was on her phone and very upset that I had the nerve to interrupt her web surfing for my coffee order. I walked out.

The people there are great and friendly people I love them