Just got my account fixed and added new lines and phones with Mike there. Great Service I recommend this particular store, I have one literally 2 mins from my home but prefer to go out here to Indian Trail Mike and the team always treat you right! Very professional!

I couldn’t get in with a Verizon store for two days Victra was walk in, less than a 15 minute wait. The rep was great, patient and took care of all of the details for my new phone switch, including the case and screen protectant. Highly recommend their store.

My husband and I were lied to so that would buy mobile jetpack wifi device. We live in country and have poor signal. For our small business we needed something to boost our signal for work. I chatted with a different Verizon person then from the store and they let me know that the device couldnt boost our already unlimited Verizon service phones for work. We were miss sold something and they couldnt help because this was a 3rd party store. I called the store we bought the device from to complain and see if they could help before we canceled. They said probably couldnt help but would call back later with some solutions. They did not. Never walking into a Verizon store again until I triple check its an actual Verizon Store.

I’ve had such a terrible experience here. I went to this store in April to activate new lines. There was a total of 3 new lines and they had promotions attached to them that Mike fully explained and went over with me multiple times. I received the promotion for only one of these lines and have been trying to get the other two promotions for the past 3 months. I have had to constantly call to get any information or updates and Mike just tells me that it was his mistake as to why we have not received the other promotions. I have been patient and nice with him, but I am tired of being ignored and told to wait for a phone call back and being promised I will get my promotions that Mike said I would receive. I’m absolutely frustrated and I wish I would have just gone to a corporate store.

My wife and I went in and Micheal was very patient with us and helped us find the best deal for us and also took the time to explain everything. He also went the extra mile and transferred all our stuff from our old phone to our new ones. Definitely a customer friendly staff

Mike register and the manager Chris were awesome, they call me the day after I bought my phones about a promotion that they forgot to tell me about. Went in there and walked out with three free accessories and no charge these guys were great I enjoy doing business with them and cant wait for my next purchase

Still have not received my final paycheck from HR. ADP says it was sent over 30 days ago and this company has not paid anything. Go to contact the HR lady and her email is blocked.

Staff was awesome. Eddy was great at helping me get my new note 20 5g activated. It was being a big pain and I almost feared I had a defective phone. However he was able to work through it and made my day. Store is clean, and looks great as well.

Great customer service. Friendly atmosphere and quick transactions. Was able to pick up and leave quickly with no hassle.

I had a very good time at this store today. Mike was very nice and explained everything in detail. I left pleased with my purchase and would recommend Mike to others as he was very patient and cordial.

Hands down THE BEST experience I’ve EVER had at a phone store. I’ve had sprint for over 15 years and today I left for Verizon. So glad I did. Mike is beyond exceptional in customer service as well as personality. He patiently (bc I’m so extra) changed over everything for me from porting my number, setting up my phone and putting me on to liquid glass screen protector for my sons phone. I’d hug him if it wasn’t for Covid. Seriously, since this Sprint/T-Mobile merger EVERYTHING has sucked and today I totally regained faith (a bit much I know but still you get my drift) long story short Verizon Indian Trail totally where you wanna go for service whether you’re paying your bill, switching service providers, buying devices or accessories, etc. Thanks a bunch for all your help Mike. Chanler is New to the Verizon family but he also totally rocks. 💪🏽💪🏽

Awesome customer service. 10/10, would recommend.

Michael was very helpful, courteous and patient despite the store being fairly busy. He explained options for an Apple Watch, tried to fix my issues with sending email from my phone and assisted with my purchase of air pods. I like this Indian Trail store.

Just went in for a charger, no wait at all. Salesman very nice & knowledgeable, will go back to him when I get ready to upgrade phones.

Chris, with Victra, helped set up my new Note20 and answered all the questions I had. He offered great customer service and was very helpful. It was a great experience and I would recommend using them for all your cellular needs.

Mike was amazing and so helpful!

Amazing service!!! He took his time to help me and answered all my questions, even saved me money on my plan!!! Definitely the place to go and ask for Mike!!

Kind of feel like another number here... Not very personable... Dont offer options just literally very cold and stiff.. Not warm or welcoming. Im sure they are knowledgeable.. If you drive up in a Mercedes .. But apparently a Toyota doesnt do it for them..

Chris went above and beyond to make sure I had the appropriate phone and services for my employment needs. He was professional, polite and patient as he provided exceptional customer service.

Excellent Class A customer service. Mike was great and had an excellent attitude.

Eddy is very helpful. Hes also polite & respectful. I enjoy seeing him in the store.

The staff here are very knowledgeable, efficient, and helpful. They dont seem to have a huge stock of phones so make sure to call ahead if youre looking for something specific.

The store was very clean..The staff was welcoming and knowledgeable.

Worked with Eduardo at Verizon in Indian trail NC. He was exceptional with customer service. My mother was frantic her phone was messed up and he explained things to her and ordered a new phone phone for her.

Chis and Mike provided excellent customer service ... awesome recommendations also helped me save money ... recommend you ask for these two guys ... 😀 Overall the best Verizon customer service ever received... Thank you both

Had the pleasure of working with Austin and Melanie!! They were very helpful and knowledgeable when it came to phone plans and the best option for me. Melanie didn’t just answer my Verizon questions but she was able to answer my Apple software based questions as well. I had a good experience with the and they were a great help.

Fast and courteous. Chris had me in and out in about 20 minutes with a new phone.

A Huge Thanks to Isaiah C. and everyone at the Indian Trail store for taking me through a Fantastic journey of getting my 1st iPhone! I have been a Verizon customer for years. If you are a little technically challenged like myself, it is quite intimidating to purchase a phone. Isaiah explained everything to me and was very patient, and made me feel comfortable. So far, I Love my iPhone!!!!

Went there on the 4the. The person working seemed unconcerned or could care less about us switching service. I went home and did it online.. no problem

I cant thank enough for the help I got here today. I was given as much time as it took to activate my new phone with the Verizon and Apple on the phone. If you need a qualified help, this is the place!

Went in to get my son the iPhone 11. Thought it would be a quick process and nope I was wrong. The girl was new I could tell and would have been patient with her if she was polite but not at all. 3 hours later my son finally has a new phone. She activated the wrong line which is not a simple fix. Not once did she say sorry or even act like she cared. If she would have acted sincere I would have completely understood. They do not know what they are doing there and never will be back. Terrible customer service. Go to the Monroe location ten times better.

No wait, cheerful help. Would recommend this Verizon location and it is the only location I will go to.

Mike was very patient and helped me get my new phone up and running.

I had an appointment and still had to wait over an hour

If I could give this place a zero I would! Do not go there they try to up the prices and are not friendly at all. When I tried to pay for my device upfront it seemed as if they got irritated! The guy kept calling his manger because he was telling me higher prices than quoted, it was very irritating how they seemed to want to keep making a higher monthly payment when I was told an original quote! Never again! RUDE!

Just 1 person work there and very slow running business too

DO NOT BUY FROM HERE. We bought a phone from this company. Didnt tell us that insurance would cover it and could have got a free phone because of 11 years of service with verizon. 15 minutes later we walked back to return it and could only give back $59 of the $180 spent. Yet a week later $0 were refunded. Better business bureau is getting involved. Verizon says they are not affiliated with them and think this place is horribly shady. Do not use this place, they are only here to take advantage of you and rip you off. They still have the refunded phone and have kept all the money.

Service was poor and technician was very poorly educated in how to troubleshoot cellular data issues. Associate seemed to be more concerned about promptly getting me in and out with little regard for addressing the issue at hand. Described a solution for an issue not associated with the problem I came in for. I would not recommend this location on the basis of the lack of commitment to customer service they have towards their customers.

The team here is super helpful, informative, and friendly. Theyve helped me with multiple upgrades and plan changes.

Good service and selection!

Today was my second time coming into this location for an issue with my phone. Both times they were very quick to write down a customer service number and sent me on my way without trying any diagnostics, no trouble shooting, no actual TRYING to help.I’ll be going to the Matthews Verizon location from now on.

Extremely slow service.

It was a great experience

Always will help you with my needs. Will recommend

Was in this store today and was treated exceptionally good. Robert, Michelle, and Cristo were great to work with. They were very nice and knew what they were doing. I will always do business with this store.

If I could leave this place 0 stars I would. I went in to pick up a pre-ordered iPhone. They told me that it was in their store but they could not give it to me because I didnt have an appointment. They didnt have any more same day appointments so I made an appointment for the following day. They were 45 minutes late for my evening appointment because they had to take a lunch. Whats the point of an appointment that you cant keep it?

Not even worth walking into this store, bad service, bad attitudes. Dont even try to help you They tell you to call customer service before they even know the issue. Even talked badly about Verizon when i was in there. The extra twenty minute ride to another location is always the way to go instead of coming to this one

I have to say, in general I hate going to a Verizon store. Usually, they take forever to get to you and try to up sell you like crazy but not this location!! I’ll travel the extra 10-15 minutes to come to this location over others because they are SO helpful and are rarely ever busy!

Dont waste your time going to this 3rd party Verizon store! Im on the edge plan and wanted to upgrade from a Note 5 to the iPhone 6s Plus. I spoke with Andrea who informed that unless I upgrade to the latest phone (iPhone 7) I would have to pay the rest of my Note off even though I had met the requirements of their edge plan. This blew my mind because thats the whole point of the edge plan... You pay 75% of the phone off and you are then eligible to upgrade! These people are either scamming people out of money or they have no idea what they are doing! I decided to call the actual Verizon store in Monroe (they are freakin awesome by the way). Needless to say I now have an iPhone 6s Plus and I only had to pay the expected taxes and fees. My advice to you... Drive a little further and get your devices from the Monroe store!

The service representatives, especially Cristo, were very knowledgeable and patient while we made our decisions and purchases. We like thislocation better than the one in Monroe because we are helped much quicker and with less stress to hurry and get to the next customer.

I love this store! They are always profession, and VERY helpful! This guys know what they are doing!

Great service and personnel

They went above and beyond in helping me with my visit today, I will definitely be back for any future needs!

Asked for a print of my bill and they said they couldn’t do it. We’ve done this before at other Verizon’s. Don’t not recommend them at all

Great service. Helped me out with a non purchase item quickly.

Staff is very helpful and friendly. The best Verizon store around.

So I had a couple months ago a bad service and I was really disappointed.But today a had a great customer services from Mr.Robert I believe.So I definitely recommend this place and I change my rate from 1 to 5.

Awesome service

Not professional at all. Argued with me, tried charging me extra $3 for paying cash and almost downright called me a liar.I go by the store every single day on the way home from work. So when the bill is due, I stop in and pay. People steal mail, hack accounts so I just stop in. I go right by there.This was just not one employee but two of the three that were in there. Will never, ever step foot back in there again.

I went in to pay off my current phone and do an early upgrade. I paid the fees and taxes on my new phone and was told it will arrive in 2-3 days. 6 business days later, I called for an update only to be told my order had been canceled and they needed to reorder. Thats several more days of waiting. Instead, I got on the phone and found out the replacement I was looking for was in stock at the monroe location. I went to collect my refund, and was told anything over $50 must be refunded via corporate check and may take over 30 days to receive. NOPE. After talking to the manager, I did leave with my refund, but save yourself some headache and avoid this location like the plague. Its worth the few extra minutes to drive to Mathews or monroe location.

Iwant you to know that the gentleman nane cristo was very kind and helprd me everyway he possible could I would very much recommend him to everyone very nice and polite just wanted the boss to know thank you happy holidays

Worker there was very rude, when I asked what deals they had, he told me what kind of deals were available, I said that they werent that great Ill just wait until the pixel 4 comes out, and he said, then whyd you come here, and I just replied that i was hoping they had good deals thats all

I had an excellent experience with Michelle assisting me with my new Verizon cell.

Mike went above and beyond!

Robert is the best. He cares about his customers. I wouldnt go to anyone else.

Outstanding customer service! Definitely recommend getting your next phone from here!

Excellent service. Workers were nice, friendly and very helpful.

BUYERS BEWARE!!! Assistant store manager Fabian Gajardo fraudulently mislead customers into purchasing products/accessories without their knowledge. I Recently came in the store as I was interested in switching from another wireless carrier back to Verizon and wanted to upgrade my phone. He told me $200(+) in taxes were due upfront at the time of financing. I asked him 3 different times why was the taxes so high in which he danced around the question and never answered. However, he did state that a phone case, screen protector, I would get at no additional cost as it was included. He then hurried up set up the phone, put the case/screen cover on the phones and rushed the electronic signing process...had me scan my credit card then put the paper work/sale receipt in the bag. As I got home something said look at the receipt because something just did not seem right. As assumed, I had been taken. Fabian had fraudulently charged me for those items that he stated was included at no addtnl chg as well as a set up and go fee that I was never informed I would have to pay. The receipt showed $149.00 all in accessory fees and the rest was actual Taxes!!! I immediately returned the items the next morning and spoke to another Jerk in by the name of Jason Tumbiolo (Store Manager) and explained what happened... he was VERY rude to me actually calling me a (typical class act) and tried to defend their fraudulent behavior. I have now escalated a complaint and hopefully I will get some type of resolution. My advice to you is to STAY AWAY from this place as its not even a real Verizon store but a wireless retailer and from what Ive been told, this particular location has had several complaints filed and the staff is well known for being RUDE, FRAUDULENT, and will do anything for a sale!!!!

Great store. Great people. Ask for Tehran if you go there.

I would give no stars if I could! Worst customer service ever! Staff is totally unknowledgeable of their own products and services. I stopped in four different times because it is closer to my house and had a bad experience each time . Dont waste your time going to the Indian Trail location, drive to Monroe and go to the Verizon store there !!!

Staff was incredibly helpful, got me setup and ready to go with a new account and device in under half an hour. Cant say enough good things.

Sweet man, dont remeber his name. Hes the manager though.

Great store and knowledgeable associates, helped me with my business needs

Great got the new Google pixel XL

Terrible, a scam. Do not go here. Will say something is waived then charge you for it. Sets up phone for you without telling you there is a charge.

The staff collaborated to resolve an issue and fixed my phone.

Service was surly and they did not have many products. This is not an official Verizon store...just an authorized retailer.

Went and got a new phone and got a phone from Andrea had previously sold a phone to my wife and did a excellent job so I went bad and got one myself and had a amazing time

This location was helpful with a technical problem I was having. Not the solution I was looking for, but a solution.

This place is terrible. Ive been there 5 times and not one time have they been able to help me. I will not go back!

Good job guys

My experience at Verizon was wonderful...

Didnt help

This place is amazing!!!!

Good shop, know how to attend to the customer and speak Spanish