The service provided by this service team was outstanding!We live in Northern Virginia but visiting Alabama for 3 weeks and since we couldn’t get an appointment in Virginia until mid October, we decided to try to get our service completed here. We called on Friday and Tina was able to give us an appointment for Saturday morning. Later that day, Michelle called to follow up and explained which services they were able to provide since they had limited technicians on Saturday. When we arrived Saturday morning, we were 15 mins late due to the weather, Michelle Pruitt still greeted us very politely and although we didn’t ask, she offered us a loaner vehicle since our service time was approximately 3 hours. She was so nice and thoughtful. The loaner was clean and equivalent to our vehicle. She notified us as soon as our vehicle was ready and thoroughly explained everything that the technician did to complete the service. She was absolutely outstanding!!! My husband and I were extremely pleased with the service we received.

This team deserves 10 stars! The entire process was phenomenal from the beginning to the signing.

This place is great! We have used our same no pressure salesman, John, for our last two vehicles. He is AWESOME! He is very thorough walking us through our car & answering all our questions & great about keeping in touch with us through the years weve known him. Jake in finance is hilarious & so fun to work with! Everything was easy and we love our new Defender! Highly recommend this place!

Great experience purchasing our Range Rover. Thanks John Hatmaker.

*EditNot quite as pleased anymore. I wanted a malfunctioning sensor checked out. They accepted the car and charged me $170 for a diagnostic fee. They came back and said theyd have to take the bumper off to do any further diagnostic, which would be $900 in labor. That was just to physically check it, not necessarily fix it if there was an issue. I took it home and had the bumper off in 25 minutes, while following a guide and it being my first time doing it.... Full access to the module and wiring.I called them back and asked if the module/sensor could be tested. They said it had to be on the vehicle and that if I towed it there Id have to pay another diagnostic fee of $350 to get it checked out. Absurd.They did fix an o2 sensor that was under warranty, but held on to my car for 4 days to do it. Ensuring me that the part would be in each day, when that wasnt the case.

Today has to be the most efficient and expeditious service that I have ever received. I knew owning a Range Rover would be special, but the service I received was phenomenal! It started with the ease at which I scheduled the service, and the texts that I got confirming and actually every step of the process. The correspondence was direct but cordial. Then I was a little early for my appointment, but they took my car right in and explained the customizable service that I could receive; so I was able to defer some parts and get the service my Evoque deserves both now and later. I was greeted with so many smiling faces! They offered shuttle service, but I opted for a ride and came back to work. About an hour into the service, I received a walk around video…A WALK AROUND VIDEO!!!! Showing me my car, what they were doing, what they suggested, how my engine, brakes, wheels, and undercarriage fared. A video! I am blown away! After the service was done, I was sent a text, which allowed me to pay my bill. All I had to do was go in, get my receipt of the service (those smiling faces again! Love it), and wish them goo day. And they cleaned and vacuumed her too! It may be weird, but I am looking forward to my next service with Land Rover! Well done!!!

I had a wonderful experience at century Land Rover. My car was in for a whole week. This was due to parts being ordered and software upgrades. Don and Shane were very easy to communicate with on the status of our vehicle.Thanks again Shane and Don

Excellent customer service from the first phone call to driving your car off of the showroom floor! Beautiful, state of the art facility. Friendly, helpful staff and management. Experience was everything you would expect from Land Rover. Highly recommend!!!

Landrover Huntsville is our go to to place to buy a new car. We love the landrover brand, and the staff at Landrover Huntsville sets them apart. Management, sales, to service they take care of you in every way. I highly recommend giving them a try next time you are in the market for a vehicle.

I had a Great Buying experience. Bob Sherrod was very pleasant and display great customer service. Top Notch!

Great folks!Everything went smoothly, did exactly what they said they would do!Never felt any pressure....Would recommend Judd and his team to anyone!

My service advisor Don made my first visit to this dealership go smoother than expected. He got me in & out quickly and kept me updated on the progress of my vehicle’s service.

This dealership is awesome in Customer Service. They really take their time and cater to their customers. I was very pleased with my purchase and I would recommend this dealership to all of my friends! One salesman went above and beyond, thank you so much Terry Horton.

Always friendly and professional service. Love the videos to allow you to see the issue and make a more educated decision. Full transparency. Will be back as long as I have my Range Rover.

Amazing customer service. They kept me up to date every step of the way to include pictures as necessary. I will definitely use them again.

Land Rover Huntsville Service has always been exemplary. Accommodating, helpful, efficient and competent would all describe the folks representing this dealership’s Service Department. I walk in with any issue (needing DEF fluid for my diesel or a full service inspection), even sometimes on short notice, and I am made to feel like my issues are most important to them and are addressed ASAP. Even though I bought my LR Sport in Las Vegas a few years ago, I have been bringing “Sparky” to LR HSV for much of the time over the past couple of years. These are good folks who show real concern for their customers.

We had to go out of town and really need our car serviced quickly, they moved service times to as early as possible to accommodate, fantastic service. Especially from Donald!

Excellent experienceVery friendly and knowledgeable staff. My sales advisor Judd was always willing to help and took time to help me find the perfect vehicle for my needs. I was absolutely impressed with the level of service provided.

Service department is thorough and very communicative during the process. They quickly assessed the needed repairs and provided a quote. They had our Range Rover Sport for 1 week, because the parts needed had to be ordered.Shane is easy to work with and while fixing a Range Rover is always expensive, the service department at Century Land Rover is well done.

Great customer service! My wife and I had a great experience working with our salesman Jake T. If you’re ever in the market for a new or used vehicle, Jake is the person I recommend.

Overall review :Pros :Great inspection and wonderful mechanic team with extremely detailed video review and write up of all problem areas.Cons :Horrible price gauging and over estimates compared to multiple other authorized authentic Range Rover shops including the Birmingham Jaguar Land Rover dealer I took my truck to after my experience here...I have a previously owned ranger rover 2011 sport I brought in for repairs on the coolant hoses, tubes, and reservoir.After an extremely detailed inspection that the mechanic provided with a video and write up, I realized there were a handful of more problems than I imagined.They sent an initial quote for the coolant problems, along with the extra set of repairs they recommended (I.e. wiper blades, tires, etc.), but did not include a quote for a timing chain and belt, which the mechanic had pointed out may be an upcoming problem area if it broke down in the near future.This seemed strange to include other minor items + costs in the quote that are not high priority items for repair, but exclude one of the highest priority repair items (timing chain and belt) for that make and model at the 90,000/100,000 mile mark.After speaking with the sales and service department manager to ask her to please prioritize the items needing repair with her expertise and advice on how to spend my first $3,000 I have able to spend, she replied “you might as well not get any work done if you’re not able to spend the full $5,500 that they asked for, which included the repair and replacement for those minor parts that would ultimately be low impact on the vehicle performance.At this point I proceeded to call the service manager and request the quote for the timing chain and belt repair.Over the phone she quoted the labor and parts for around $1,000. I then googled this repair over night to gain an understanding that my expectation should be closer to $2,000 for this repair.I received the new quote in writing for the timing chain a few days later after needing to call to remind the service manager of this request. The quote was for around $11,000 in addition to the previous repairs bringing my new quote total to near $17,000.After receiving this quote I decided to move my truck to another repair shop and called to let them know I would be sending a tow truck.This began a unnecessarily lengthy process of getting a hold of the shop.They did not respond for 6 days and the phone line went to voice mail 2-3x per day every day over that week.Ultimately their quotes were poorly managed.I would not recommend taking a car for service here.If possible take your vehicle to Pro Auto Huntsville, another Land Rover Range Rover authorized mechanic, or down to Birmingham at the Jaguar Land Rover Dealer there.Both of these shops were highly responsive with the correct price amounts quoted for the work needed.

Every service experience I’ve had at Century Land Rover Huntsville has been a positive one. Their attention to the customer experience is evident in their communication, transparency, and timeliness of getting the job done when they promise. Don Baker has been the representative I’ve worked with and his customer service exceptional!

Great service. Downside is if you’re under 25 the complimentary loaner isn’t available.

Very helpful and cooperative staff ..Thank you all

Working with Jake, we were able to put a deal together quickly and drive off in the exact car we were looking for. He even stayed long after the dealership closed to get it done.

Great Experience, the team was very welcoming. John Hatmaker did a great job as well! Very pleased!

Very helpful and I appreciate the real time information that was provided!

I took in our 2012 LR4 after it developed a coolant leak half way across our 2300 mile migration from the west coast. I was really impressed with the video diagnosis and completely satisfied with the ultimate repair.However, it took almost a week to repair and during this time I was forced to rack up several hundred dollars in rental car charges. I was repeatedly told that a loaner wasn’t available, although I find it hard to believe that not a single loaner vehicle was turned in during this period. In the three other Land Rover dealerships I’ve dealt with, they _always_ either offered a loaner car or they picked up the cost of the rental.Furthermore, the car was in desperate need of a wash and vacuum after driving those 2300 miles with two adults, two kids, and a 100 lb. Weimaraner. I was quickly told that the listed interior clean wouldn’t apply to me (I guess they reserve that for customers who spend more than the $3400 I dropped on this repair). And no wash either. I get it that the Thule on top means you can’t drive it through an automatic washing bay, but again: I’ve had the Thule mounted for at least some of the previous service visits, and I’ve never not had it washed and vacuumed. Really could have used it in this case.EDIT: Much better communication for a subsequent front brake replacement. Same great diagnosis and repair, and completed in a timely fashion. The dealership still seems to scrimp on loaner cars — I understand it’s an expensive cost, but having these available is an indication of respect for your customers, it seems to me. In any event, they had zero loaner availability going a week out. They offered a shuttle to my house and it was supposed to arrive in 20 minutes, but after half an hour I was told it was still 15 minutes out. So, I got an Uber.

Awesome as always! Quick polite, professional service!

Always professional, accurate, and diligent.

I wish I could leave 0 stars! Worst service ever, wouldnt recommend land rover in huntsville to anymore. Spent so much money on my car to be fixed left with the same issue. Not to mention the service rep hung up on us when trying to talk about how poorly they treat their customers!!!!!!

I have been going to range rover every since 2020 and Mr. Don has treated me with utmost respect and do a wonderful job on my vehicle.

Great experience. Great service. Thanks to Mr. Hatmaker.

Very friendly customer service. Kept me promptly informed in every stage of the service being performed on my vehicle. I strongly recommend

Consistent, excellent Service with Don Baker as a trusted Advisor.

Awesome place! Great service and friendly people. Would do business 100x over and over with Land Rover Huntsville.

Great service as always. Shane, my service advisor, took great care of me as usual.

Friendly caring people from the salesforce to the service department 110% satisfied

Great service. Every time.

Terry was great to work with cant wait to get our build sheet in to them they took the time to help with all our needs

Outstanding service every time. I love my Range Rover service advisors.

This dealership has always been and is still one of the best in my opinion. Im currently on my 6th vehicle that Ive acquired from Jaguar/Land Rover of Huntsville, so I think that should speak volumes to the character and hospitality of the individuals at this dealership.In my recent acquisition of the new Velar, the staff did a great job working with us to ensure the new vehicle was what we wanted and at a price that fit economically into our budget.

Always a pleasure getting my car serviced here. Wonderful service

Huntsville/ Century LANROV— Alabama’s A-Team . bar-none; BEST in “World-class CS” — see Don Baker!

I always feel well taken care of by Shane and the service techs.

Ryan Clark and team did a phenomenal job assisting me with my first Land Rover/ Range Rover purchase experience by providing top notch customer service and superb product knowledge. Mr. Clark was extremely easy to deal with and was able to answer all questions related to the vehicle, financing, warranty, and trade-in processes. Land Rover of Huntsville is beyond a 5 star rating and anyone interested in a vehicle in their inventory should without a doubt start your car buying experience with Mr. Clark and team. Excellent job!!!!

The service department went over and beyond to work my Land Rover in the schedule even though they were catching up due to bad weather delays from last week. Excellent customer service!!!

The service staff at Century are every knowledgeable and professional.

Always enjoyed the attitude and attentive service from Century!

Always first class service!

Courteous, no pressure. Nice clean building. Overall, a pleasant experience

Hospitable car dealership

Rather you spend 20k or 100k they treat you like royalty! Buy from Land Rover Huntsville, Al!!!! Ask for Terry!!!

Century Land Rover goes above and beyond any other dealership I have dealt with. They have fully exceeded my expectations of a dealership and I am grateful for their loyal customer service. Jimmy Bryant along with Shane and Don in service, have always taken care of my needs/concerns. I highly recommend Century Land Rover to anyone that is looking for a dealership that cares about their customers.

My family and I went to the Land Rover Huntsville Alabama location on Memorial Day and for over 30 minutes we walked the small car lot. No one came out to offer service. My wife went inside and walked around and nobody said anything until she opened up the trunk on one of the vehicles. I EXPECTED MORE FROM THIS HIGH END DEALERSHIP.

Always above and beyond when Donald is working at RR service department. Thank you for taking care of me.

You simply cannot get a better buying experience than from Century Automotive! We actually buy all of our cars sight unseen from CAG since we live in Atlanta. We love the savings over Atlanta prices and the service is exceptional. They are flexible and super accommodating! People who complain about the car buying experience have got to do themselves a favor and experience what it can be like -the correct way - with century automotive.

Excellent.

We own a 2008 Land Rover LR3 and a 2008 Range Rover. Land Rover Huntsville has done a fantastic job of taking care of our vehicles in terms of service. One of the main reasons we love working with Land Rover Huntsville is because of Don Baker. He has a great work ethic and is such a friendly person to deal with. If there is ever a problem with our vehicles, he doesnt beat around the bush and is always honest and to the point. To know that we can depend on someone like Don and the hard workers at Land Rover Huntsville, makes our experience as Land Rover/Range Rover owners enjoyable. Thanks again to Don Baker and all of the hard workers at Land Rover Huntsville that keep our vehicles in great shape!

Having owned and purchased 3 Land Rovers, 3 Volvos and 3 BMWs from Century AG, I may be a bit biased. With that said, Land Rover of Huntsville, along with the rest of the service at Century Auto group, is Top Notch! They do their best to be courteous, address the issues, and provide the best solutions/options while advocating for the customer. Great Group, and Don is a real pro. Completely recommend the sales and service teams. As a side note, I had the chance to spend some one on one time with a couple of the Technicians during the last Land Rover Adventure, and they are genuinely good guys! After Sales support is great, even if you have questions about how to operate the vehicle.

The Century Automotive Group Huntsville are a top notch team of professionals. My wife and I were looking for a SUV, we were new to the Land Rover product line and Matt Zartuche went above and beyond to find us the perfect vehicle. Matt stayed in constant contact with us to ensure all of our questions and concerns were addressed. He made the entire purchase experience seamless and stress free. The Sales Manager Jimmy Bryant, Daniel Kennedy in the Business Office and Don (sorry I forgot his last name) in Service were all very pleasant and professional to work with. Thank you to everyone for making our 2016 Discovery Sport purchase an enjoyable and pleasant car buying experience.

Excellent overall experience with the Sales Staff and delivery process. We had a bit of an initial hiccup with the order, but the problem was quickly corrected. Finance department was efficient, and sales followup excellent. And, the owner showed interest as well greeting us at the showroom. Ive already made recommendations to my Birmingham friends.

Good product but 2 weeks and no confirmation for order at the moment. And nobody to answer emails or phone. Is it really the kind of service I can expect from Land Rover?

Excellent products, excellent treatment, and excellent service. Very happy with sales experience. Love our 2 Rovers. I drive from Birmingham. Wouldnt buy a Rover anywhere else.

The best service department around. Customer service is second to none.

The sales & service team are very nice at Land Rover Huntsville. They care about your needs, do great work & always aim to please! I would recommend them to family & friends!

We purchased our Land Rover/Range Rover Sport from the folks at Century and loved our experience. Everyone was so nice and helpful, staying late to finish the deal and even entertaining our kids with iPads /Pokemon Go. They went above and beyond what we had experienced with another Land Rover dealership in our very hometown. Customer service seems to be a thing of the past at most dealerships but I cant say the same for Century Land Rover. Thank you to Jason Scroggins and Mark Frye for a very positive experience!! I highly recommend these guys!

Excellent place to buy a car. Owners are wonderful people!!

This was the second time I have used Century Land Rover service department. Shane is very knowledgeable, pleasant, and knows her stuff. The experience for both visits surpassed all expectations.

Nice experience even though we had a few hiccups with our car. The staff was professional and responsive. I would recommend them to anyone

Shane is the best! She goes above and beyond to make sure my car gets the best service!

We purchased our XKR, LR4 & Range Rover Supercharged from Jimmy, Jerry & Chuck. They make it so easy to buy from them!

The staff that runs the service and parts department are great! I can only comment on them because they are the only ones I really interact with since I am not looking to buy another Land Rover anytime soon because I am still breaking in the one I have!

Just what I expect from a top notch dealership ...... always the best!

Great knowledgeable staff and easy to work with.

Awesome sales personnel and a great service department

The service was exceptional in every way!

Great people....great service!

Great

Friendly and helpful

Excellent service

Hello,My experience with the service department at Range Rover was above AMAZING!!! Shane, Don and the rest of the service team are second to none!!! I totally appreciate the the communication that they have letting me know what the status is on my vehicle. Love, love this service department!!!!