Brett W. Was the absolute best. I have searched for almost a year for the right yukon. From the very first minute we spoke til my car was delivered to my driveway he was nothing but upfront about the purchase! If I needed to buy another car tomorrow at would buy it from him and Hiley! This was absolute by far the best car buying experience ever! He kept me informed, great communication, represented his car well, great personality, and followed through on everything he promised! I bought this car completely online because of the level of comfort I had with what he was telling me. I canβt say enough good things, would recommend to anyone!
Long story. Was saving for a large down payment so I could keep my note down but still buy the vehicle I wanted. Situation forced me to buy now instead of having the luxury of waiting. Went in, told them the situation and we went over features and packages for the model I wanted, slowly going over what was essential and what was a unnecessary luxury. End result I left happy with a new vehicle.
Very dismayed with the service from the technicians. Traded my car and never received the second key, then when I asked for it they did not know what I was talking about, took the car in for a recall and oil change and tire rotation at only 160000 and they told me the tires were bad, so replaced and when went to pick up they had not bothered to take care of recall but did make sure I got everything that cost more money. The manager was rude and disrespectful to me as the customer. Will not deal with any location associates and will not recommend the dealership to anyone. Now I wonder if they did anything at all. The trust is gone. The young man that waited on us was great but the technician and general manager need to be repremended. Terrible service.
Great job and love the customer service from Shelby Washington!!!! When I am the she always speaks and ask how everything is going. This business goes above and beyond for there customers!
Everyone that we dealt with at this dealership was very friendly, professional, knowledgeable,and courteous. We feel that we were treated fairly and are quite happy with the vehicle we purchased there.Couldnt have had a better experience.
Great sales staff and fast service. I highly recommend Hiley Volkswagen of Huntsville, AL if youre in the market for a new vehicle. Great deals.
Great service! Got my oil changed and roadtrip inspection at a wonderful price.
Great dealership for Mazda, they are not high pressure like a lot of other lots in the area. The service department is really good to, they dont over charge too much like the competition.
The receptionist is a star. She made sure I was taken care of. Excellent service department!
Great service and professional staff. Thanks for helping me purchase my new vehicle!
As far as dealerships go Hiley VW are the best Ive dealt with. No pressure (unlike Jerry Damson Honda experience I had in late December), great customer waiting lobby (they repurposed old Audi showroom), great service department.
Still no change of heart about HileyJust dont trust their Service department. Put them to the test and not once but twice they let me down. But who knows maybe they were in between changes.
Although I did not buy today, the sales consultant Darryl Butterfield was kind and was very helpful without the pressure to buy. When I am ready to buy, I will definitely give Hiley my business.
Service department is excellent. I want a new Mazda SUV at some point
Great service. Brought in sons car for recalls and they went above and beyond.
Keep up the excellent work over there!
Very nice people ππ
Excellent service and great personel!
If you need a car go see Tairon Payne
Such another exceptional experience!!
Great staff and product!
Parts dept is always helpful
Wait time about an,hour for oil change .Plus they washed,my,car.
Typical car dealer, will tell you anything to get a sale, not truthful.
I bought a car from them!!! Seamless Transaction!!!
Ok
Choo
Beast place
Typical dealer