Took my vehicle in for a tire balance. Tech advised that the torque was too much on the wheel locks. However after I left I found the lug nut key like this. They used an impact on the keyed lug which you should not! I purchased a new one and it worked fine. The torque was not too much. Went to check the other wheels which they put back on with their trusty impact and it ruined my new key. What a worthless place and dishonest employees. If you’re the owner and read this please contact me.
Went in because I thought I heard a little grinding from my breaks. Turns out I had none. They took good care of me and my van for a reasonable price. Were super nice also.
So I post a pretty scrappy review earlier and the store manager Zach was good to reach out to me. Been doing several years of busy with them. Yes Tory was awesome always looking out for us. Zach stepped up today so changing my review and giving them another chance. I apologize Zach and I hope things can be mended. Thank you for the reaching out. You have turned things really around.
The crew at Monro are great to work with. I can send my wife, son or daughter to this store without concern. Trustworthy, and fair on $. Highly recommend!
I always had this place work on my car. The did have a nice staff, but that has changed in time. What I wanted them to do would have taken 5 minutes, but oh no. This guy wanted me to come back. He would not do it. I have seen that place packed and it was not. I hold him he lost my business. He did not care. Took car to another garage, they checked it turned off, took 5 minutes. It has not come beck on. This is what Monro could have done for and old lady.....Oh well
Very welcoming place. They will not mess you over at this place, if they think something is wrong they will fix it. Though they will not fix something they think doesnt need fixing to rack up your bill, its obvious they want to save you money and get you on the road safely
Got me in for a brake replacement while I was traveling. Not only was the price great the service was even better. If they were near my hometown Id have a new go to shop.
I take my car in to get tire put on and oil change running perfect after they finish and I pay and drive out of there parking lot my power steering goes out very ironic dont you think?
Great service and advice from the staff. Kept my family safe
They know my husband by name lol its like Cheers! Seriously though they customer service is great, work is great and we trust them! That is the most important part finding a shop you trust!
Would recommend to anyone! The staff was helpful, friendly, and informative. They got my car in and out of there in no time.
Good service quick work happy to get vehicles worked on there they know there stuff
Great price for an oil change and fast friendly service.
Nice and polite. Quick and cost effective oil changes. Got mine and my boyfriends done today.
Ive honestly had great service at Monro the three times I have visited them for brake work, tires, and most recently an emission issues. Would greatly recommend. As a bonus, its lovely to be able to walk to Taco Bell (and in the near future, to Starbucks) or have a pedicure while I wait for my car. An added bonus of the location.
The whole crew is great here! Troy is the man and would not be surprised if he is the CEO soon. They all went above and beyond! Treated us and every customer great! Would not hesitate to bring my car here for anything they do. Affordable and very honest great service. RECOMMEND!
Got my car back to running great, and done pretty fast. Not only that but actually brought my car to me at work. Definitely great overall job.
Got my oil changed there. Service was fast and friendly. Mine even came with a free oil change, since I got the full sinthetic. :)
Never a good analysis.Not everyone has a bad serpentine belt. Maury said...THAT WAS A LIE!
Oil change and tire rotation...
Brad and his crew are great! Customer service is great! No complaints here. Reasonable prices.
Great service and great prices. Will be coming back! Thanks guys!!
I have never had an issue with them. Ive had them fix my cars going back to my first car. I prefer specialty shops like Monroe. I always get a good deal on what I need fixed.
Service was really good and helpful. Was able to explain problems with terms anyone can understand
They didnt have the product in stock that the guy was promoting as his best and attempting to get me to purchase. I wont go back.
About 10 yrs ago I spent 1500 dollars on brakes at Monroe. Then I had to take my truck to Daniels automotive to get the job done rite for 300 dollars. Aint been back wont go back!
Used to be great service until today i needed 2 tires changed witch were brand new with the stickers and the wheels already off, well they dont do walk in parts anymore so needless to say they lost my business and ill be telling everyone i know not to go here they are a JOKE. Also quoted my friend $1000 to do a Y pipe on a truck lmao.
We take all our vehicles here! Great to work with and work with you on pricing.
As far as the manager and his staff I love going there Ive been going there their informative and honest. When it comes to above the store manager I got ignored and I hate being ignored. but because Im such an honest person it was not about the service of the shop it was about a business matter.
Great customer service, very cordial would use them again
Always a great time and excellent work!! I love that they all know me by name and act like Im part of the family!
Quick service and friendly employees. Did great work on my vehicles
Not sure how my 24.99 oil change and more ended up $33? Tires werent rotated or other fluids checked as advertised either. Might as well done it myself in the driveway. Very disappointed!
The service was amazing!!! The technicians were super friendly and helpful and funny! Great service!!!
This place is awesome the manager Brad is super knoledgable and friendly they were able to get me in fixed up and back on the road in no time flat would defiantly recommend to anyone needing work done!
Wonderful crew at monro! Brad is always on his game with customer service! I appreciate all the hard work and speedy service!
Worked with the manager, Joe, on taking a look at brakes, calipers, and oil change. Very thorough group. Made sure to check parts of brake system that most shops neglect to look at. A+ service.
Always have had a great experiece!
Went in yesterday for brakes. Brad was awesome!! So helpful and saved me a lot of money!! Thanks Brad!!!
They did a good job and didnt steer me wrong.
Went in for a quote and was greeted friendly and profeasionally. Will get the work scheduled soon guys, thanks!
These guys at Monro helped me out in a crisis. They worked me in to get my tires on and out the door in an emergency.
Great customer service, timely, and extremely good prices.
Freindly and polite staff, they seem very caplable and smart, but keep in mind they are still human. Very convenient to make an appointment online.
Love comming here Brad is so helpful and friendly.they do your car right.
They told us our car was fixed. It wasnt. We didnt even make it out of the parking lot. At least they didnt charge us for the fuse they blew.
Got two brand new tires, which in less than two weeks became two brand new flat tires with busted valve stems. When I called to complain, we were told it was not their fault and they would not pay for a tow truck or fix them.
Great place to have someone use channel locks to put an oil filter on.. cause a pretty bad leak. If you dont have the right tool for the job dont do the job.
Had a broken starter. Now my car runs better than ever, and I havent had a problem since.
Good workers I have always been happy with their work
Fast and friendly service. Very satisfied.
Best place in town great group of guys and very helpful.
Took my car in for a new alternator and battery. They replaced both at an overpriced cost but despite their bad reputation I had to take it there because it was the only place open on Saturday. Got the car home and the check engine light came on and the car wouldnt run over 2300rpms. Took the car back the next day and they had it for 2 days and could not figure it out. They never once called and gave me an update. I took it home and fixed it myself in 15 minutes. I called the regional manager and he apologized for the situation and said he would send me some gift cards. I never got the gift cards. I wouldnt trust this place with more than an oil change even then you are taking a risk.
They were efficient, friendly, and did a good job on my vehicle.
Horrible experience If I could guve it less than 1 star I would! I had appoinment was there on time everything was fine the tech said they would get me right In didnt happen. When it did finally happen it took them 2+ hours to put on 4 tires when they told me It wouldnt take that long at all In that time they stopped several other times to do other vehichles. Never once gave me an update so I sat there and when they were finally done I simply asked what was tge point if having an apointment If I was gonna have to sit ther for that long a good half hour if it he was out side talking to a girl. He replied very rudely to me in front of another customer as well who was extremely shocked. He charged me a disposal fee even tho I took the tires and told me he couldnt take it off of my bill so I paid and left never have I been so disrespected in my life by someone who should be a professional. I get home and notice he didnt put one of my center caps back on I called he answered and said yes its here no apology nothing other than come get. So I did when I got there he walks out slaps it on ny tire and walks away without saying a word to me. Never again will I deal with this place oh and fyi he told me he was the assistant manager as well. Well william the assistant manager you sir can kiss my butt!!!
Very good place to get vehicle service.
All I wanted them to do was bend a piece of pipe I took it up there at 2:30 pm guy says he will call me in a couple hours when its done..... well I waited and waited until 7 when they close guy tells me cant get to it today had a guy walk out on him well I can see why when you tell someone you can do a job and then cant because whatever but you also cant call to tell me you cant do it an waist my entire day..... waiting ...... I should have just spent the extra money and went to Marion
Thank you for the quick response!
Great place and friendly staff, clean and organized
Awesome place to get work done friendly and compassionate
The guys there are honest and do a great job
Most of the time I receive good service here. Only had one encounter with a lazy, rude employee
Really great service also very friendly people!
Got oil change and my tiers wasnt rotated use been good service wont ever go back there
The team at the Huntington location have always been helpful and courteous. The manager, Troy, is a plus to Monro!
Found a number of problems which my Honda dealer says were overblown. Nice guys, they just seem to be on the prowl for anyone who doesnt know much about cars.
They always treat me well at Monro😁
Excellent Service at an excellent price!
Friendly service, fair price
Cheap and quick
Friendly and honest service.
Great place for service work.
Great staff and great service.
Very friendly and quick service
I had my brake line replaced in Noblesville. They left the old brake line in there, and messed up my parking brake. So I took my truck to Huntington. Josh, the manager, stayed open after hours to fix Noblesvilles mistakes and didnt charge me a dime.
Nice and easy to communicate with.
Great service and awesome employees
I got an oil change here, was in and out in 20 minutes without an appointment and the price was better than most places
Super friendly, and do a great job!!!
FINE SERVICE.
Quick and have good sales
Nice staff but over priced.
Fast, helpful and affordable!
Good people.
Way to pricey.
Place for every thing
Get your car fixed
Rip off