Excellent service today from Kevin! He inspired me to write this review. I find shopping for clothing stressful, and I felt uplifted by my experience.Dad asked me to go to Orvis to get a dog leash last month. He had tried every dog leash he could find for his small wiggly dog. Orvis carries a rope leash that is perfect and she doesnt wiggle lose. On my mission to fetch a leash, I was pleased to see the large selection of shirts that look awesome on Dad. It inspired me to freshen up his wardrobe too. He looks excellent! The female staff person on that day rescued me as I was loading up my arms. She too was kind and respectful.Today I went to return the two that didnt quite work and left with clothes for me this time. Thank you!
I found some of the best outdoor clothing and gear I could ever imagine in this store and I was impressed. Tyler is da man BTW
Crazy good service and help
I bought a pair of Orvis Silver Sonic waders. The purchase was about 5 or so years ago. The salesperson explained the warranty when I purchased and that it was comparable to Simms warranty. If they started to leak they would repair or replace at no charge as long as they were not abused or obviously damaged. Fast forward to today. The warranty has changed and I will be charged $40.00 for repair or replacement. I explained the above but to no end. Short story spend the $75 and buy Simms. When you spend this much on waders you should expect them to honor original warranty and take care of the customer, clearly that is not the case.
I had a great experience in the store today! I was greeted quickly by Jose at the Houston Orvis store. I had several questions about flies and gear for upcoming trips and he was able to all answer them all. I enjoyed getting to learn new things about the sport, as he was very knowledgeable the products and so much more. I will definitely shop here again.
Dismissive. Mostly unhelpful. Tried to get a gift card and they said, we might lose it. Horrible service. Might as well have said, We dont like making money or taking care of our customers. Called on 10/5/2020 1:10PM.
Love this store. Helpful knowledgeable staff, the best dog beds hands down, and love all that Barbour!
Great clothing for the outdoors and active dress up or down clothes.
Good range of products. High quality products. Excellent service. The salesman attended and helped me for 30 min+. Very good.
Good place to buy outdoor gears from reliable manufacturers. It is not cheap though.
I had a recent problem with a lost gift card. Karen was so helpful in resolving the issue. She worked above and beyond my expectations. This is one great store and management too.
Good selection of fly fishing equipment from rods, reels, lines & leaders to flies and tying materials. Ive had a good experience with most of their products over the years. Their customer service is top notch on the rare occasion when a product doesnt perform.
Great mens clothing for the Active and not-so-active guy in your life. BTW, womens clothing too!
Nice place, good prices
Friendly Staff, great quality products!
A great Gem in Houston. Something for the Fly fishing Angler, hunter or outdoor sportsman ( person) & their crew. Even the pets are included in provisions.
We buy clothes for my husband here. Love the quality of the material, friendly staff. Lots of good items for fly fishing
Outstanding service every time from Benjamin Gossett, the Fly Shop manager - whether with fly pattern recommendations, in-store purchases, or online orders. Also a real nice guy to talk shop with, always pointing me in the right direction.By the way, thanks Benjamin for the fly. Caught a 22 red and several speckled trouts.
I called this store from Denver, CO to check if they had a specific item in a specific size. This was just a few days before christmas and was a last minute gift. They agreed to next-day air my item free of charge, and also honored a $25 mail coupon over the phone. Item arrived on time and staff was extremely helpful. Will definitely be stopping in next time Im in Houston.
If youre an outdoorsman you have got to LOVE ORVIS...Seriously, how can anyone rank Orvis lower than 5 Stars with their incredible product quality, selection and a satisfaction guarantee that is the best in the industry. Lots of great dog related products: including a broad variety of dog beds and custom embroidered dog collars with dogs name and your phone number in 1 inch numbers!
Outdoor everything really nice place great prices
People at the store are very polite and helpful, but store have almost nothing for women, whose order something online but didnt like what received, went to syore to check other models or other clothes but was busy a limited section of women clothes.
Nice products but ridiculous Lee expensive
Great Specialty Shop for good quality clothes and that unique gift for that beloved someone.
Love it when they have the rescue dogs.
Always a good choice whether you want to plan for a fishing or upland hunt! They have awesome dog stuff too!
Nice store with friendly staff, mostly clothes but a little bit of high-end gear.
Small foot print with limited selection. I think you can order from catelog in the store and have free home delivery.
Very nice upscale shop
Great for everything needed for fly fishing.
Very informative and very helpful staff
Excellent mens clothier.
Friendly staff and nice selection of product!
Expensive fishing gear and clothes for white people. Good quality stuff tho
Great store up on Westheimer in Houston.
Pretty Fly store.
If you need fly fishing gear, look for Andrew, he went way beyond to help me!!
Very helping and kind tells you all you need
The gentleman that assisted me where extremely right with their customer service and knew what they were talking about when it came to fly
Clean, nice staff
Too high priced not enough women stuff
Excellent!
Great Products, awful service. I had a better service experience in Denver and NYC.