Amazing customer service here. My husband and I walked in with the idea of what we wanted and Mikey showed us what we needed with out being a “pushy” salesman. He genuinely cared about what would help us sleep better. We came in wanting only to upgrade to a king size and we left with an adjustable base as well. Thank you Mikey!’ Best sleep I’ve had in years!!!!

Manager have a big attitude. He have to keep his attitude with him. He is on service industry. Have to respect customer.

My husband and I visited Mattress Firm at Spring Cypress & Tomball Parkway on Sept 14, in the evening, seeking a bed frame and mattress for our daughter. The salesperson, Richard, was absolutely wonderful. He is very knowledgeable of the products and made some very welcomed suggestions. We did purchase a mattress, box springs and a frame. We were given the royal treatment and plan to return for another purchase very soon.

Appreciate all the time Mark spent with us! Great quality and price, prompt delivery, and excellent warranty. Can’t wait to get a good night’s sleep on our new mattress!

Mark, the store manager has educated us on mattresses and always provides options. We are always informed about the sales and deals. It’s an easy process and we have been happy with the mattresses we have purchased for two homes.

Very knowledgeable sales staff, that weren’t too pushy, but did a great job pointing us in the right direction.

Tom was extremely helpful and very very knowledgeable. Great experience!

Salesman made buying the mattress painless and was very upfront with pricing. In and out in 20 min. Wish mattress purchased was at the store but the pickup center was fairly close. Really no complaints.

Richard was very helpful. He knew the type of mattress I wanted within my price range. Was able to pick out a mattress, schedule delivery, pay and out the door quickly.

Excellent terms and our salesman, Mark, was honest, knowledgeable, and accommodated all our needs. He was patient with us in explaining all the benefits of the improved technology since we last purchased a mattress and new pillows. Highly recommend this store and Mark.

Excellent service! Knowledgeable staff

Quick and easy process. Told Mike what I was looking for, he brought me directly to what was necessary and made the quick transaction.

Excellent prices and some of the best customer service I’ve ever had anywhere...would recommend to anyone.

One of best experience, I recommend Richard he’s incredible person.thank you Richard for all you help

Great experience and customer service with Mark and looking forward to many nights of good sleep!

If you’re looking for a mattress this is the place to go! Mark was very informative and made making this decision much easier!

Went to the Spring Cypress/Tomball Pkwy location and we’re lucky to be assisted by Amanda G. She made the entire process enjoyable. She answered EVERY single question my husband and I had, shared multiple options and helped us stay within budget.

Both Kyle and Mark were excellent sales reps. Answered all of our questions and were patient with our decision making process.

Great customer service. Ask for Mark or Amanda when you walk in to Tomball store.Highly professional sleep expert.

Amanda was super helpful. When we first came in she broke down buying/choosing a mattress In 3 simple steps. That lead us to finding the perfect mattress for our backs and pockets! With each of My wife’s and my comments she was able to help us adjust to the right mattress. Amanda is really help and knowledgeable. We where in in out in less than an hour. And she price matches our bed frame and Bed cover. Great experience!

Mark, sales associate, was very knowledgeable about every mattress and stayed within budget. #1 in my book.

Mark was friendly and professional. He answered all my questions and assisted me in finding the right mattress for my needs.

Amanda is AMAZING! She is extremely knowledgeable about all products & services offered, and it was a pleasure working with her to help find us the perfect mattress!!

I received the courtesy and professionalism that I expected.

Quick and easy! They didn’t have what I needed, in the store but, Amanda picked it up, from another location. I was able to pick it up, the next day, as promised!

Amanda was absolutely incredible! She helped us build our sleep system from top to bottom. The mattress, adjustable base, pillows, sheets, and protector are all fantastic. I even had to go back and get a few extra sheets and protectors. I could not recommend Amanda enough!

Wouldnt haul off my old mattress as they promised as part of the deal. Told me they couldnt put old stuff on the truck. However, they did put the crusty old box springs on, no problem. NEVER AGAIN! Left me with a king size mattress in my driveway. Now what?

Very informative about the kind of mattresses to choose from. Check out was easy.

The gentleman that works here his name is Marcus he’s super kind and sweet. Worked so hard just to find me and my baby a mattress. I had such a bad day after overstock delayed my shipment for about 2 months and Marcus just got me a bed so fast even had everything set up to pick up at another location

This place took the buying experience to a new level. Amazing customer service, knowledgeable, professional, attentive, and patient manager. From walk in to walk out, to delivery. Everything has been amazing.The store is well organized and easy to find what you are looking for, from affordable to luxurious mattresses, very welcoming atmosphere.My wife and were able to lay down and take our time deciding without anyone rushing us, instead he was actually helping and giving us pointers on quality differences, bed structures and affordability.They offer fair financing if needed.We ended up getting 4 new mattresses without making a hole in the bank or on our credits.Delivery arrived 2 days after our visit, they called in on the day to confirm and arrived on time. They were polite and respectful as they brought in mattresses and removed the old ones.Overall definitely 5 star service!So far 5 star products as well, I will update if it changes, but my back aint complaining today and I was finally able to sleep well through the entire night.

Amanda was very knowledgeable about the products offered and pleasant to deal with. Overall it was a great shopping experience.

Mark was amazing! He was extremely knowledgable, courteous, and professional. Mark listened to our needs and found my wife and I the perfect mattress and base to meet all of requirements accordingly.If youre looking for great mattress/sleep products, look no further, Mark and Matteess is what youre looking for!

I think that please store manager that helped me was very knowledgeable about the products. He listened to what I wanted and helped me out very nicely

Amanda Gaitan was great and knowledgeable about the mattresses and sleep positions. Thanks for your assistance. I’m hoping I will enjoy the new mattress once it’s delivered.

Great experience and knowledgeable sales staff

Stopped by en route to another destination and Jason Dirk was A+++++++ as he asked the right questions and we got down to it. He showed me 3 different mattress, was very thorough in explaining the differences and after laying on all 3, the choice was easy to make. I was in and out of the store within 30 minutes and VERY HAPPY CUSTOMER! Jason was very professional, he listened to my needs and presented the best mattress and support bedding options based on what I told him rather than trying to just sell me popular mattresses etc. He was actually pretty funny too and a delight to work with, I enjoyed my shopping experience at Mattress Firm on Tomball Parkway.

Mark was great. Very helpful, not the least bit pushy. Delivery is a little delayed due to COVID but they do allow for customer pick up from their warehouse if you cant wait.

I had a great experience with Marty Simon he was very helpful, professional,and provided great customer service. I highly recommend him to anyone. He is one the best salesman I have experienced .

It was a wonderful experience! Mark went above and beyond. He was very informative and gave us time to process the information given. We tried multiple beds and decided on the perfect one for us. The bed was delivered with ease. Overall everything was great!

Mark did a great job of listening to the needs we had for our three kids. He was thorough and patient as we went through deciding what we needed. We walked away with three new beds for our kids and will be back to get one for us in the near future. Great job.

Mark and Amanda are great to work with. Mark showed that he had a wonderful knowledge of mattresses and was patient, and happy, to answer all of my questions. If you have several questions before purchasing a mattress and would like friendly customer service, I recommend working with Mark and Amanda at their store location.

Jason Dirk at Mattress Firm was great. Super helpful and knowledgeable. Helpful with helping us make decisions. Will come back for future purchases. Looking forward to our little one enjoying her new bed!

Mark was knowledgeable and helpful. Walked into Mattress Firm for our first stop and first time mattress shopping. We did not really know what we were looking for, except for budget and he helped us narrow it down. There were over 70 mattresses so Mark helped us figure out what our priorities in a mattress were. I definitely recommend going to Mattress Firm.

Got a great deal on a very comfortable mattress and base here. Also the man working when we picked up was very helpful and helped us load up when he didnt have to (thanks!!!). However I took off two stars because when we were sold the mattress weeks before (it was on back order) the girl who sold to me (Amanda I think) told me the base would come fully assembled with legs in place and it would not go into the back of my truck (which she had not seen). I was quite perturbed when I got there and it was in a half size, 7in (ish) tall box which wouldve easily went into my truck. I understand they get credit for making sales and she was trying to sell me on delivery and set-up, but lying to get there is never the key to good business. Thus I rented a larger truck and was out the extra time and money for no reason other than her poor sales tactics. The bed itself is great so far, and the adjustable base set up easily.

Fastest checkout ever! Just placed my product in the room and Im very satisfied.

Amanda was very knowledgeable about the products available as well as sleep science. She was very helpful in solving our sleep issues. Highly recommend!!!

My salesperson went above and beyond to find me what I wanted. She listened to my request and gave me objective information.

First time here, had perfect service and picked a mattress we were very happy with

Amanda and Mark are great!Gave us all the info and wanted to make sure we left with no questions unanswered. After some thought, we came back in and bought a great mattress!

Kevin was a great sales guy. He was very knowledgeable and super helpful! I would do all my business with him. Great job!

Mark was great at helping us get a mattress that met our needs and budget. No pressure and friendly.

They were very helpful and helped me to pick the perfect mattresses for my kids and self. Great prices keeping me in my budget.

Jason is phenomenal. By far the best customer service experience I have ever had. I had a little bit of a personal issue and he went out of his way to accommodate. He even delivered the mattress to my house using his own vehicle just to ensure that I was able to have a place for my kid to sleep. God bless!

It’s been years since I shopped for a mattress, but Amanda was really helpful with assisting me in finding the right mattress!

We had a wonderful experience working with Jason Dirk! He really took the time to educate us on what were we buying. He showed us the difference options that were available. He didnt try to upsell and he talked about all the offers/savings that were available. I really appreciate that he didnt push us just to make a sale. Even though we came in late because we didnt realize they close at 8pm, we never felt rushed. I will for sure be back to see Jason for all our mattress needs in the future! Thank you for everything!!!

Amanda was awesome and was very knowledgeable. I really appreciate her personal caring to meet our needs.

Excellent customer service! Very friendly and helpful.

Salesman was very knowledgable of all the mattresses and very friendly and helped up find the perfect match to our needs. Highly recommend.

My husband and I came in today and were served by Amanda Gaitan. I cannot say enough great things about her! We had visited a different furniture store the day before and dealt with pushy salesmen who didnt care. Amanda was friendly from the get go, took the time to get to know us, listen to our concerns and needs, and got us into the perfect mattress. She didnt rush us, pressure us, or try to upsale us, and took time answering every question we had. We were well informed, and Im very happy with our purchase. If you need a new mattress, go see Amanda Gaitan at Mattress Firm!

We were very pleased with Adam as our salesperson. Knowledgeable, friendly! Thanks guys!

Jason Dirk was very knowledgeable. He was more interested in helping me get what I needed than selling me somthing just for a dollar. It was refreshing to have someone truly care about the needs of their customers. I will certainly come back for any other of my bedding needs.

I got the platform Monday to replace a recall. I thought it was wrong item. I need to reschedule.

This is not the first time I have bought from Amanda! She is always so willing and knowledgeable which keeps customers like me coming back!

My husband and I have been putting off and putting off getting a new mattress which we desperately need because 1) the price and 2) the pushy salesman you envision when you think of mattresses (the man who follows you around and is overly nice). Our plan to be tight-lipped and assertive really didn’t need to be executed as the salesman, Jason Dirk, was the complete opposite. He was easy going, knowledgeable, and most importantly didn’t make us break the bank. He listened, patiently switched beds for us multiple times and didn’t leave any information out which I usually feel sneaky salesman do. We actually loved our experience buying a new mattress but this may be the only store we visit from now on. Thanks, Jason!

Customer service Outstanding

Ask for Amanda Gaitan!She’s helped me in with 3 mattresses over the years.

Walked in. Said what I needed. He showed me and I bought it. Done. He knew his product and was thorough in his description.

Jason Dirk was awesome. Very informative and helpful and helped us find the perfect bed for us! Definitely recommend him for all of your mattress questions!

Went to buy a bed at mattress firm on 249 and spring cypress and the bed I bought wasn’t in stock at that location so Mr. musgrove called another location on 249 and 1960 to confirm they had the mattress in stock there before I made my way down there to pick it up and he confirmed it was at that location and when I get to the store on 1960 and 249 it was not at that location the sales associate said he had told Mr. musgrove to give him a minute to check if it was in stock and sad to say MR. Musgrove LIED TO ME JUST TO MAKE A SALE !! MY BED IS PAID FOR AND GUESS WHO DONT HAVE A BED,So now I have to wait till tomorrow to drive down to Houston to pick up the bed and hopefully they have it!! So OTHER THAN THE ASSOCIATE BEING A LIER I GUESS IT WAS OK

When finding a bed perfect for my fiancé and I Jason at mattress firm was so helpful. He expedited our process we were in and out within an hour. Our shipment came less then 48 hrs later.I came here after a bad experience with mattress ones customer service and I must say they turned my mattress shopping experience much better.Please next time ask for Jason Dirk he was great!!!!

Great experience with Jason Dirk. He really took the time to explain everything you need to know when purchasing a new mattress. Very knowledgeable about their products. Ask for him if you are looking to buy a new mattress. You will not be disappointed.

It was a pleasant purchasing experience between all the different mattresses to select from, and the selection process guided by Jason Dirk. My fiance and I left very satisfied with our purchase (Nadia Luxury Firm Black Ice Mattress) and feeling confident we will sleep well going into our marriage together!

In general, our preconceived notion, going to an establishment in which we have to interact with sales personnel, is a bit daunting. Not knowing if well have to haggle with prices or if well be pressured into a sale, adds unnecessary stress to the situation. Thankfully, this wasnt the case with Jason Dirk at this Mattress Firm. Right off the back, he was very welcoming and offered his assistance promptly. Quickly leading me to the product I came to test and offering me a cornucopia of useful information (which wasnt overwhelming). All in all, he didnt pressure me into purchasing anything, but definitely aided me in making my final decision to actually purchase a mattress. Great customer service and overall experience.

From the moment I arrived at the store until the moment I received my amazing new mattress I was treated with excellence. I went into the store not really sure of what mattress to buy, but luckily for me Christine was able to assist me with my search. She was so patient with me, and never pressured me into buying something I did not want. She answered all of my questions and made sure I was comfortable with my purchase. At the time of my delivery I was running a few minutes behind and the guys patiently waited for me to arrive home so that they could install the mattress and adjustable base. The entire process could not have been any more simple!

Amanda Rocks! Loved working with her and she was very patient and helpful.

My husband and I recently purchased a mattress with an adjustable base, mattress protector and cooling pillows. Robert was amazing in his knowledge of all the products in the store and an absolute pleasure to work with. Even my husband was impressed, which is a hard thing to do!

I was in and out in less than 1 hr with everything I wanted and more.

Great experience overall. Very knowledgeable staff and informative.

We just purchased a mattress from the Mattress Firm location on Spring Cypress and Tomball Parkway (249). We went in simply to start investigating new mattresses and left having purchased a king on a set of adjustable bases. Our sales person (Mark Musgrove - who is actually the store manager) was fantastic. He took an exceptional amount of time to explain everything (and I truly mean everything) to us in order to help us determine what was best for us. There was absolutely no pressure although he did wind up making us an attractive price. He made the process very easy while addressing all of our concerns and questions (including some very difficult questions about the current business climate for Mattress Firm). He did not run down the competition but instead helped us understand the differences between all the different mattresses. I will absolutely go back to see Mark when I am in the market again. I would encourage anyone else to pay a visit to Mark at the very least if you are even thinking about a new mattress.

Jason was great and very attentive to us and every other person that came in while we were there. Also, we were nervous about delivery after reading some bad reviews but we had no problems. They came during the scheduled time window and set everything up as expected.

My husband and I have been in need of a new mattress but put it off because mattresses can be pricey. Anyway, I decided to stop at Mattress Firm and browse. To make a long story short, I ended up making a purchase and leaving excited in anticipation for my delivery to arrive the next day. Jason Dirk is the guy to go to. He is honest, informative and will make sure you leave with the best deal. Oh and I can not forget he appreciates teachers! Who could ask for more?! Thank you Jason!

We had a positive experience at this location. Justin was very informative and thorough in introducing us to various mattress types and brands. We tried quite a few of them and Justin patiently helped us configuring different settings. We did purchase a nice set and we believe we did get a good deal on the set. We arrived late in the evening to the store and ended up staying well after closing hours. Justin was very patient and never made us feel rushed throughout the purchase.

I thought they would really have a great selection of mattress having the name mattress firm. Not much of a selection and the prices are not the greatest. We ended up buying someplace else where theres no high-pressure salespeople trying to force you.

Amanda was awesome!! She helped us find the perfect mattress we are beyond satisfied 😍

Was treated with respect and honesty, demonstrated what I needed and gave me a fair price by Bill

Great customer service. Will definitely return.

Best damn mattress buying experience in the world. Christine Tran very helpful and made me and my family smile whole time. Definitely recommend

Mark was the definition of exceptional customer service. I didnt know what to expect walking in top a matress store, all previous mattress have been purchased at either sams or furniture store. He made my experience easy and most of all pleasant. He was very patient, I was in there over an hour!! Buying a matress is not an easy decision. He walked me thru the store to make sure I found the perfect fit for my needs. Not once did he try to up sale, he made sure that with any decision I made I would be financially ok with. Walked out with a great deal, and I even bought a chair cushion that I cant wait to use at work. Once again Thank you Mark 😊

I had a great experience ssy this location. Jason really helped me out on getting a bed that was comfortable. I had really good customer service

Just bought a king size with the Memorial Day sale, had a great experience. Just talk to Mark Musgrove, he’s definitely the man to talk to, I had no idea what I was in for, or what to look for, he was a huge help in finding the right fit for my wife and I.

Great presentation of the options available.Looking forward to the new bed. Thanks!

Just purchased a new mattress from this location. Mark was extremely helpful, knowledgeable, and provided a great shopping experience. If you are in the market, go see Mark.

Jason Dirk was friendly knowledgeable and was able to fit to our needs. For shopping for our first mattress we feel very confident with out choice.

Amanda was a professional and outstanding sales person. When you go, ask for Amanda

Quick service. Thanks

This is not the first time I’ve bought from here and it certainly will not be my last. They are always my go to for mattresses and accessories.

Jason Dirk was prompt in acknowledging us upon entry and was quick to assist when I asked about their special on the Sleepys mattress he pointed me to the right direction and did not try to sell me anything other than what I asked for...he was very patient and had me taken care of in no time! Thanks Jason!!!

Received excellent service 👍

Amanda was extremely helpful and an amazing representative.

I just bought a Purple mattress and a PowerBase. This store had all 4 Purple mattresses if you arent comfortable buying via the internet. Jason Dirk was the sales associate who had the answers about all things Purple. I got the same price advertised at the Purple web site, even the free gift promotion. The delivery went well and they took away the old mattress and box spring. Thanks, Jason!