I tried to buy wheels for my car and the guy that answered the phone was completely incompetent, rude with lame customer service.when i asked for his name he refuse to provide it.He just said Im Lalo, wich obviously is fake. stay away from rhis place.

Dont ever come to this place, i waited an hour for an used door, so i had to leave because i didnt see any progress on my service, i wish i could give 0 stars to this store. If you ever go, get ready to wait 1 or never..dont waste your time and go somewhere else. I dont think there is another store worst than this one.

Came all the way from Dallas to buy parts I had everything and send all the paperwork needed to make the purchase when I arrive front stuff was not helpful they were like they dont care who comes in maybe there are the owners and dont car if they sell or not, lack of customer service at least the part was pulled out

They are rude over the phone. Do not recommend to individuals purchasing for their own vehicles. Interpersonal communication skills are much needed!

Placed a phone order for 2 parts. Required 4 follow-up calls, and hours on hold until the part shipped over 15 days later. And then, only one part was included for the price of 2. They changed our verbal agreement, and will not reconsider... Ill cut my losses, and buy elsewhere!

Guys will not take care of anything they messed up on. They avoided me for an hour on hold, thenjust hung up on me.

Extremely friendly and helpful

Very bad business

They have the nearest, cleanest wreaking yard anywhere ...

Bad service bad parts bad people dont buy here

Very knowledgeable & Priced right.

You wrote a review for Manuel’s Used Auto Parts6 minutes ago1.0 star rating3/8/2017Dont use, dont trust.I was dealing with the #2 location on Airline Drive.I told them on the phone I wanted to but a part, and would they ship like their web page says they will? Answer - No.So I told them I would like to pay for the part now... and I would drive from Austin to Houston on Monday to pick the part up. They said I didnt need to pay over the phone, they would hold it for me. (This was Friday).I arrive on Monday... Sorry, We sold that on Saturday.Drove to from Austin to Houston for nothing... THANKS...

Worst place of business DONT BUT FORK HERE THEY DONT REFUND and terrible costumer service

Go stand in line no one waited on me stood for 20 minutes. Four customers service rep. Hispanic customers walked to front of line and received service

Racist dont help u at all ! Dont go there

Terrible service. They will tell you they have the part and make you drive across town and they wont have it. Even if you call ahead. Nobody that works there looks like they shower the place is absolutely disgusting and they are the worst. Avoid at all costs

Cool place had the part I was looking For...didnt have to wait too long.......overall i was pleased👍

This is my First time commenting on anything. I am a very patience person but this people up here makes joke of you. I drove an hour to buy motor for my car, i payed $600 they told me they will deliver it to me on Monday by 2:00pm since it was Friday because they dont deliver on weekend i said okay. monday reach Junior the guy i suppose to be dealing with keep making joke of me, telling me he will sent it this time and that time, and each time the time he said he wouldsent it reaches he have another story to tell me. Worst place to ever do business with. Very unprofessional and disrespectful.

These people are a rip-off. I went Saturday for a window on a 2015 Q50... He wanted $100, I walked. Called Uniglass, brand new $75. I called them back, asked if they would sell for $65, said No, $75.... Glass doesnt appreciate in value when its used... Avoid these thieves and just call Uniglass for new windows that are cheaper than used windows from these crooks.

Great customer service and they are very welcoming.

Over all it was a good experience. Guys were friendly but it just took forever!Don’t accept the first price.

The people here were very friendly, helpful, and knew there stuff. Their prices were good and the quality of there parts were great.

They was very helpful prices was very good took us to see the motor before we bought it we will do all are business with them from now on I highly recommend this place

Worst service . Will not come here again

I hate coming to this place when there the only ones that have the part. It’s sad that I dread going to place of business because of the staff. The Ernesto guy is so mellow tone and NEVER has a smile. The wait takes forever here ( pack a lunch ). Waited over 2 hours last time just to look at a part to see if I even wanted it. I’m typing this as I stand at there counter desk since like always, they take forever. Unfortunately I’m here today because I bought a part that was incorrect and been waiting for Alex since Ernesto said talk to him and now Alex has me going back and forth between the 2. As of now Alex has been in the back for 20min. Alex has a sign on back of his monitor that reads ( If you can’t be positive ... at least be quite ) it’s hard to maintain that while here.

Never come back to this place

This place is a joke. After being told on the phone he had the part I needed for an older car Im working on, I drove an hour across Houston to pick it up. I have dealt with a lot of people and bought many things in my life, and I actually felt reverse discrimination because Im a white American, even though the did speak English. The guy I talked to on the phone and dealt with there, Solomon, would not even make eye contact with me. Getting any answers was like pulling teeth! I literally stood there, while he talked on the phone and to others while I was frankly bewildered as to what the hell was going on. Do you have the part? Yup. Then silence. Incredible. Then he walked away and I didnt see him for half an hour. I stood for an hour at the counter, then after a while walked around outside while waiting for them to get the part. Finally, after an hour and a half of NOTHING, I walked back to the counter while he sat in a chair on the other side and said NOTHING. At that point I asked for my old part I had given him to make sure we had the right part. That took another ten minutes to get, and he handed it to me without saying a word. Worst customer service experience EVER. He didnt give a damn about me as a customer, and made no effort to hide that fact. Rude, disrespectful and a crappy attitude.

Horrible service. No customer service. They will not answer the phone if they do they will leave you on hold then hang up. Do not waste your time.

I disliked that I had to wait so long to get my parts. Feel like they can be a bit more efficient in that area but the staff was very friendly and catered well to what I wanted.

Poor customer service,

Waited about 10 minutes for my a.c. head unit but was greeted with courtesy

Don’t buy anything from here .. this place is a joke Go any where but here

Good service guys know what to get you

Prices are no bad the have good inventory just need wait 30 to 60 min

Very helpful and responsive and had what I needed. Also, fair pricing.

Am sorry not the kind to post bad comments but this guys give bad service!!!

All ther locations. Theygot the right stuff

People dont want business. They dont want to answer the phone much less know anything about CUSTOMER SERVICE. Go somewhere else.

Same complaint as everyone else. I called, gentleman answered the phone, I said Im looking for factory lift blocks for a 97 F350. There was a commotion of laughter, I said excuse me and was immediately put on hold. Moments later another gentlemen comes on the phone and I repeat what Im looking for, with no hesitation he says we dont have it. I ask if he has any F350s and he replies nope, not anymore and hangs up the phone.

Fair prices all around nice folks

When I called, they said they have the part. After I drove 30 miles to get there, they said, they dont have it. Bad Experience.

Nice place low price in good parts 👌

Good service

Absolutely the worse customer service ever!! Will NOT recommend to anyone!! Take your used parts needs to LKQ on 1101 E. Richey Rd!!

Great prices. Great service efficient.

This is a huge place and they have a big inventory on used auto parts. they are not that expensive

Hateful staff. disrespectful like they dont want your business. Definitely go elsewhere.

OK

Yesterday was my first time there

The 3 sales guys here are horrible with stupid attitude, behave as if they are doing you a favor, and will waste your whole time. Go to Lonestar auto part or LKQ

HORRIBLE......THE WORST EXPERIENCE OF MY LIFE WITH THIS JUNK YARD. THEY ADVERTISE PARTS THAT DONT EVEN HAVE, CHARGE YOUR CARD AND NEVER REFUND YOUR MONEY. DO NOT DO BUSINESS WITH THIS UNPROFESSIONAL PEOPLE. THEY WILL TELL YOU LIE AFTER LIE JUST TO GET YOUR MONEY. THE BIGGEST CROOK OF ALL IS DAVID .....THAT IS THE OLY ONE THAT SPEAKS ENGLSH. THE REST OF THEM ALL SPEAK MEXICANT LANGUAGE.BEWARE,..... STAY AWAY FROM THIS PEOPLE.....SAVE YOUR MONEY AND YOUR TIME....BEWARE....

Called ahead of time and they said they never got a call waited forever seriously had service

Unkind, unprofessional. Incompetent.Do not use. Posted from J&M Auto Sales by Cherry Park Automotive

This place is really crap! I wanted to punch the guy in the face!

Horrible costumer service cheap prices and don’t call cause they might hang up in your face and get mad for no reason for asking a question

SERVICE IS HORRIBLE DONT RECOMMED THIS PLACE!

They do not cater to African American

They do not care one cent about customers, sold me a $250 part that was bad, just 3 days later, they do not want to give me a refund...I call and call and I get nothing. Had to pay mechanic $100 to install, $150 to program and now I have to remove it. They originally said 30 day guarantee...but its worthless if you have to argue for your money back. Been calling for past 10 days.

Stupid prices 75 $ a headlight each when I could get them new for 83 for both rude service don’t go here !!!!!

Ass holes!!!!! Big rip off, go elsewhere.

Will not return or replace our parts....i will never do business here again.

Too much time to wait bad customer service, also paying more than others, someone should care for business

Higher prices,rude service😒😒. Look else where or suffer with them

AVOID THIS PLACE!!! THEY TOLD ME THEY HAD MY PART AND I WAITED FOR AN HOUR JUST FOR THEM TO TELL ME AT THE END THAT THEY DONT HAVE IT!!

Dont even bother, nobody cares here

Cant exchange parts with out original recipe.

Is was really bad traffic on the area the didnt show on the map and it was deturn the it was mark on the map and it was not on the road

Just pay lil more but dont ever go to them

I have to wait a long time to get a part almost 1 hrs waiting . Dont waste time with them and horrible customer service

Horrible service just wasted my time dont recomend it to no body

Don’t trust what they say. You’ll save a lot of time if you look somewhere else

Very bad service bad parts.

No smile no greeting no nothing just women

Wow dont not do business with this folks they are thieves and a really really bad attitude STAY WAY

What the actual f*** is wrong with these folks ????? The guy that answered was nice enough but 300.00 for a used bumper cover when they are only 240.00 brand new is ridiculous !!!!!

Worst place to do business in Houston TX, Try some other places, stay away from MANUELS AUTO PARTS, HOUSTON AND PASADENA LOCATIONS .

Bad customer service do not go

I so good

Very slow

Badass

Bad bad bad customer service

Very bad service!!?👎🏻

Great service

They have everything at the right money

BAD CUSTOMER SERVICE!

Poor customer service

Worst service ever!!

Excellent atention

There are no words to describe, lousy service, waiting like half an hour, and Im still waiting

All very expensive 5 people at the reception and only one working

Good service and good prices

Thanks Alex for the kind help and chistozo I take the worries off me .. Great place to go for a quick auto part, polite and to the point highly recommended, thank you Alex for the great customer service!

The bald cashier is not worth it, they do not serve the customer as it should be, I do not recommend it.

Very good service they were very friendly

Good prices although bad attention

Only waste of time just wait as an hour aprte give you wrong

Prompt service, good prices, professional staff. It is more Spanish spoken!

Bad service bad experience

There are enough spare parts

They have everything