user
Advance Auto Parts
12814 Hempstead Rd Bldg A, Houston, TX 77092, United States
Appearance
Advance Auto Parts
Comments
Ed
Review №1

Zero service I was looking for a connection adapter and was hoping for some help but looks like the employers rader have personal conversations than helping the customer. This lady straight up ignore me to take a personal call. I understand theres emergencies but thats not the case in here

Le
Review №2

I have 4 different vehicles never once have they had a part I needed for any of them. From filters to wear and tear parts. Theyre 2 min from my house and I always give them a try and Im always disappointed. Its like they are there just for show.. Im done with them.

Mi
Review №3

Ok ... this will be a 2 part review ....my alternator is going or GONE on my car .. but before I purchase what I need I .. want to have confirmation it’s not the voltage regulator ..It’s SUNDAY at 11:35 am.I have called 3 times .. and each time before I can even say anything I’ve been hung up on 1time & left on HOLD For over 20 minutes each time If I did not need a place close enuff for me to make the drive in my car I would t bother going there

W.
Review №4

Santos provided Great customer service! Store was clean, organized, stocked. Highly Recommend!!

St
Review №5

Store was clean and service was pretty good. There was only one person working when I arrived to pick up phone order. While he was getting my order, the store got busy, and another employee, appeared and started helping customers. I admire the teamwork and the awareness of customers time. Nice job.

Ma
Review №6

Went in to buy a battery replacement and have it installed, everything went smoothly and the store clerk helped me out with picking out which battery best suited my car. Overall was a quick pleasant experience.

Do
Review №7

This auto parts store experience was awesome, have enough people helping and answering questions, highly recommended!! In this one they were actually helpful and stayed on top of stuff!

Sa
Review №8

Theyre employee went to great lengths to help me find an imparticular part that was difficult to find. I greatly appreciate so great service 5 starts!!

Jo
Review №9

Good service. Friendly people.

Dw
Review №10

All good 😁

Sh
Review №11

Amazing service and care from, Santos! Very knowledgeable and happy to help! Will be coming back.

i
Review №12

Terrible customer service

je
Review №13

Great service I purchase my battery there and they installed it for free

Gi
Review №14

Great service.

An
Review №15

Guy who claims he is the manager barely speaks English and tries to say any lie he can to get you off the phone.

Da
Review №16

I dropped off some packages for UPS.I didnt know they did that.

Ac
Review №17

If you’re looking for something in their store, you better know it because these people will not help.

Ki
Review №18

Provided me quick assistance to find what i needed. Nice, knowledgeable staff. Prices are a bit high. Neighborhood is kind of scary.

Vi
Review №19

Not a good customer service

Al
Review №20

Great place to get your car parts. Friendly staff, especially Alfonso. Knows his stuff.

Jo
Review №21

Live this store very friendly and good service . Great prices and selections

Vi
Review №22

Great help. They are very helpful there. Great attitudes.

LH
Review №23

The Staff were helpful to show us which Motor Oil and Anti-Freeze was best for our Truck.

Mi
Review №24

Exceptionally polite and well read staff, cant ask for more unless youre just a helpless consumer.

Fr
Review №25

The staff act really bored as if the sight of customers are a bother to them. One associate also talked in a rude manner when checking out an item. The store is also pretty slow on account of the times Ive gone. Overall, its okay for an auto parts store.

Ma
Review №26

Advance Auto has a very bad return policy now. They make it extremely difficult to return a part even if it was still vacuum sealed in its packaging and you bought the wrong one. I had to go to multiple stores to get them to accept the return since I was turned down everywhere else saying that their return policy wouldnt allow it.

Jo
Review №27

Jazzmin knew her stuff. In and out back to work.

Te
Review №28

Advance Auto Parts is I dont think theyre too advanced I go in there they dont have the parts I need and I have no knowledge of anything the only thing they know how to do is look something up by the year theyre their unexperienced and they need to speak English

Si
Review №29

Friendly fast service at a fraction of the price

Gi
Review №30

Friendly girl at checkout! And order online to pick up in store was a breeze.. there are a lot of carts in the parking spaces though..

An
Review №31

Jackie was so helpful with everything I needed for my vehicle!!! Thank you!

Al
Review №32

The associate was rude and first tried to upsell me on a more expensive part. When I declined he decided to tell my girlfriend who was standing next to me that Im not concerned with her safety because I dont buy the most expensive parts.

Al
Review №33

Staff very knowledge ableEspecially. Ms Gloria

Je
Review №34

Friendly service. Helped with windshield wipers.

Ch
Review №35

Closes at 6pm on Sunday...NOT 7PM! Guess I will have to go to AutoZone.

H
Review №36

Called the store to ask if someone can help me install a car battery and I was put on hold for 8 minutes when this phone call shouldnt have taken no more than 30 seconds. And Im still on hold while writing this review now Im 10 minutes into this call.

Se
Review №37

Very helpful staff with smiling faces! :)

Ch
Review №38

5 bucks for a roll of electrical tape .. I am out .. Went to home depot .. .80 cents

To
Review №39

Great specials...💪

Au
Review №40

Spent 20 min in line to buy 1 quart of oil. I think thats outrageous.

Re
Review №41

Good service except for one employee

Jo
Review №42

Great service, knowledgeable sales staff.

Ju
Review №43

Great products better products.

Ma
Review №44

They did not have them Machine to change check my engine light the attended me fast because there was nobody here

BE
Review №45

Mirna, Ruben & other emp great

Su
Review №46

Cornell was extremely gracious and helpful

Ju
Review №47

Were not help full rude too??

Ma
Review №48

To slow to check out

He
Review №49

They were ok

Jo
Review №50

Great service

D
Review №51

Helpful staff

Ty
Review №52

Great service

Ro
Review №53

They have everything.

Je
Review №54

Slow service

ke
Review №55

Nice

Ig
Review №56

God

Ja
Review №57

Friendly staff and knowledgeable and willing to help you I recommend this place

VI
Review №58

Very friendly the staff helps you find what you need.

Ba
Review №59

Everythings fine

Fr
Review №60

This place ... is recommended to the public ... very kind ... and they tell you about the problem your car has ... they give you directions ... so you dont buy unnecessary parts ... they are very professional ... Bisitenlo

Pe
Review №61

Great service

ed
Review №62

Excellent service and prices

oz
Review №63

The net race there until a vato who believes the owner of the store surname Moreno super mamon the vato! Well they say that the enemy of a Mexican is another Mexican

Mo
Review №64

Excellent customer service

Fr
Review №65

Good people are very helpful and they also help you

Su
Review №66

Very friendly and ready to help you.

Jo
Review №67

Parts for your car only here

Jo
Review №68

Very good auto parts store

no
Review №69

Good parts for car but an expensive poko in things like oil. And cleaning products

Jo
Review №70

You usually find what you need in spare parts

Ma
Review №71

A 100%

ar
Review №72

Excellent attention

Da
Review №73

Good service

ca
Review №74

Good spare parts

Ad
Review №75

Good customer service

De
Review №76

Good ones

Fr
Review №77

Well

Information
30 Photos
77 Comments
4.1 Rating
  • Address:12814 Hempstead Rd Bldg A, Houston, TX 77092, United States
  • Site:https://stores.advanceautoparts.com/tx/houston/12814-hempstead-rd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 713-462-1003
Categories
  • Auto parts store
Working hours
  • Monday:9AM–7PM
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations