Went on Monday, there was a new person, J working all by herself. She didnt know how to redeem VB gift card. She said another associate would start in an hour. Said she would call me, so I went looking around at the other stores. Got a call from her when the other associate came in. Apparently the 2nd associate D, also wasnt sure, she only does sales. When D did figure out how to redeem it, one of the cards couldnt be redeemed. It gave her a message saying that it exceeded the cash out amount. So she checked the balance on the card and it had $. D. then called someone else and actually facetime. The person on the phone didnt know why it was saying that. They tried looking in their manual and couldnt find how to redeem a gift card. J started calling customer service but whoever D was talking to said dont talk to them because itd take to long and theyre not helpful? Said to try calling another store. So J hung up and D called another store, and they didnt know why the register was doing that, so said to call IT. J was feeling really bad about all this, D made a joke saying hope I have all day - not funny. At first, felt bad for J because I know how it feels to be brand new and things not going right but after that comment from D - just wanted to get out of there. D told ME TO CALL customer service and then let her know what they said. WTH - is that customer service?! Said wanted to purchase what I could with the 1st gift card and leave before the validation time ran out (2 hours). J didnt want me to have to pay and was going to give me another validation sticker - D snapped at her that could only give 1 sticker, giving another will not help. Then kind of snapped at me asking how many stickers she gave me If that is the case, wouldnt you want to get your customer out before time runs out and they have to pay for parking! Well, it went over and I had to pay.Sorry for the ranting - but D just got under my nerves. The vibe I got was that D looked down on J for being new and not knowing what to do. Excuse me - D needs to look at herself. She worked there longer and should know how to do things but didnt. Her excuse is that she only likes to sell and not touch the register (but now thinks maybe she should learn more) at least J was trying and felt bad. D made like it was my gift card and I should try to find out what is wrong.Yesterday, D left a voicemail asking me to call the store. When I called, they wanted to know if I had contacted customer service and found out what was wrong. Before I left, D took a picture of the gift card number, so she also couldve done this for me since she represents VB in a way.Well, I did call customer service this morning and explained what happened. She said they shouldve called IT. Anyhow, she offered to place my order for me and pick it up from the store. Which is what I actually tried to do but it wouldnt let me pick in store pick up, so since I was off and had to go near there, decided to stop by the store and shop in person - bad idea.Didnt want to give any stars because of D but J was really trying and she really felt bad for me spending all that time (not in a fun way) there. Not totally her fault - she shouldnt have been scheduled to open the store and be by herself (even for just 1 hour). I wasnt the only customer she helped in that first 30 minutes.

Friendly & helpful staff

Every time I get the opportunity to come into this location so women are very friendly and helpful. I love that they have the new Hawaii addition Ill select bags and towels. The manager is very friendly and is passionate about her brand. I love shopping at Vera Bradley and the outlet store in Waikele.

Store is very clean. The saleswoman was very friendly and helpful. I own hundreds of Vera Bradley items and since I dont get to shop at an actual VB store this was fun!I really enjoyed that the 25% off sale extended to the brand new prints and styles. Was able to get a brand new style and pattern for $22 less than actual retail. Saving money is always fun(;

Francesca was very helpful. Found a multi purpose passport case. Good inventory. 🤙🏽

Great merchandise excellent service!!!!