Today I purchased a FireWire surfboard design by Rob Machado. Everyone who works there is very knowledgeable about surfboards and are very helpful. They had a great variety of fins, surfboards and apparels. The customer service was outstanding ! Everyone who works there have so much aloha! This is by far the best surf shop on the island!
I ordered a single fin for my “in the pink. Unfortunately, the fin was damaged upon arrival.. i requested a replacement and the guys from the shop sent me a replacement right away and a free surf comb. Best costumer service😁.. thank you guys
Brett, Lawrence and Sean were super helpful and an absolute joy to hang around and shop. Clean, professional and top notch brands for your surf needs. Highly recommend. Mahalo boys!! See ya soon!
Kai was super helpful, knowledgeable and hospitable. Will be back!
First of all I live in Florida got my Julian Wilson tail pad in like 5 days with free shipping that’s crazy by itself. But in the package was a reusable bag which we use and everyone needs to use. That’s not all, I also got a personalized letter from the manager thanking for the business. Got a small sticker to. I wish y’all would of have me a bigger one. Only reason is it’s not big enough to promote your company. Bigger one would of been insane, but just to do what you did is absolutely mind blowing. I wish there were more companies in this world like y’all. Hope the best for your company and I will absolutely purchase from y’all again if my shop sponsor doesn’t carry it. Thankyou one again and mahalo. 🔥🦾
I bought a fin from these dudes online.Something went wrong with the shipping that was not their fault.When I contacted them, they stayed with me till it was figured out. That meant several prompt emails and phone calls.These guys went above and beyond for customer service and made me want to shop with them in the future. Great job guys.
Always willing to answer questions and help you find what you need. Great staff and owner.
I live on Kauai and ordered a firewire from Hawaiian South Shore. The board arrived to me with cracked glass towards the nose of the board. It looked like someone with a box cutter got a little aggressive and cracked the glass. I was worried it wasn’t water-tight and called David the next day. They were able to send me another board that was the exact same thing I wanted with just a different fin system. They made the process easy, sent me some fins, and a T-shirt within two days. Now that is turning a frown upside-down. Feel very taken care of. Highly recommend!!
Staff was very helpful and positive. Its located on Ward avenue storefront. I did street parking right out front. Bought some leashes and wax. They have boards, pads, and clothes as well. Will be a repeat customer.
I compare the store with a place that sells supercars like Ferraris and Lamborghinis ! The best of high technology and performance you can get. Love my board! Thank you guys!
Great online service!!!! Wanted a fin that I could not find at our local surf shops in CA. Hawaiian South Shore had what I was looking for and with the largest selection I could find. Placed my order and I received a shipping notice the same day. Arrived a few days later and was on my board surfing the next day. Will definitely buy from them online again.
Great customer service for all your firewire surfboard needs. Quick delivery and very professional. Brett knows his stuff when it comes to surfboards and the technology behind them. Aloha
Stopped by here last year when I was on vacation. Everyone seemed really nice!
My cousin enjoy this store every time. Can’t wait to get my new toy . Waiting for pail to call me... super excited
This is the surf shop you want to go to. These guys knew the answer to every question I had, they were super friendly and inviting. They even explained to the group I was with the story behind some of the brands and why they carry them in the store, and with how on demand everything is these days it was really cool to see them take that seriously and appreciate their own business.
This shop was awesome! Great goods. Local and sustainable. We talked with David about surf boards and I will purchase my first one through him. Great guy, great shop. Thanks man!
Just bought a Lib Tech board here. Great experience. David and Bret both took excellent care of me, answered all my questions, and went above and beyond from a service perspective. The shop has great gear at a reasonable price. Love their product knowledge and demo prices. All told, this was a fun board buying experience. The shop is great for people looking to try, but, or pick up cool surf gear.
Outstanding Customer Service! I ordered a quad set of Takayama Halo fins for my board (710 Bin Collector), and Brett and David helped modify my order to get the right size fins, which are a game changer for my surfing. After losing one during a storm, I was able to get a replacement pair within 3 days of reaching out. Both were solid shopping experiences.
Amazing selection of surf hard goods. Great customer service. I didnt know where to start when shopping for a new board. The staff walked me through all of my options and helped me find the perfect one.
Ordered the Tomo quad fins online and couldn’t believe how easy it was and how quickly I got them! Feels good to support small businesses during this crisis. Thank you HSS!
Hawaiian South Shore is an awesome local surf shop. The staff is very friendly and knows what they are selling. Recently I bought a board from them, Dave and Kyle help me to make a great choice to add to my quiver. I visited them several times before finally deciding what I wanted. Each time the service was excellent. Awesome Job Hawaiian South Shore!!!!
Great service
Awesome staff and fun to go to see whats new in surfing. Dave and Brett are so helpful, but beware you will want to buy a board (or two), fins, leashes, deck pads and wetsuits!
I made a mistake with my online order and David helped me immediately. Sean also shared helpful information about proper fin sizing for my longhoard. Received the Fins that I ordered today and so very happy. I will test them next swell. Thanks guys !
I understand these guys sell a lot to Japanese tourists, but theyve always treated me well too. The only person whose name i know is Byron. Hes a good dude. Knowledgeable. he knows I am not in there to buy brand new merricks, but he lets me molest all the boards anyway. Tons of fin and demo board options too. Personally I will only pay for locally made boards, but Ill buy fins and other stuff there no problem.
Outstanding surf shop. My go to shop when in town. Their customer service is the best on island. Had a AU fin break. Dave and his crew went above and beyond my expectations by getting a replacement from the manufacturer.
This place is GREAT! Came here for the Hawaii Eco Divers APNEA Seminar and loved all the gear they have here! I saw a video of one of the surf boards being run over by a truck without a scratch on it after so I know where Ill be going in the future for surf boards. The people here know their stuff and have everything a surfer needs to surf anywhere in Oahu! Ill definitely be coming back here!
One of my favorite shops on Oahu! They have a great selection of unique brands, they carry all the best board shapers and the owners and staff at Hawaiian South Shore are really helpful and polite! If I could give this shop 10 stars I would! Thanks for the great experience Hawaiian South Shore.
Friendly staffGreat selection of accessories such as fins and clothing apparel including sun protection items that I need.The reward program is a plus if you become a regular customer.The newsletters are informative and interesting to read.Bought rail tape and nose guard this time, gotta protect my SUP and also make it safe.
Unique brands of apparel, plenty of surf accessories, and a great selection of boards are all to be found at Hawaiian South Shore. Staff is super helpful in finding whatever you need and answers any questions you may have about the products in store. If you’re looking to wear the same t-shirts and boardshorts while surfing the same board as everyone else, the big logo shops in the mall should be your destination of choice. If your looking for quality and expressing your own style in and out of the water, this is the shop to go to🤙🏼
Great selection of sticks that you cant get at other shops on island! Awesome crew, with great knowlegde to help find your perfect new sled! 🤙
I went in and was instantly greeted by the staff, I signed up for a free rewards program and loved the selection in the shop. Everything was well priced and of high quality. I will definitely be returning here to do business in the future.
I usually dont review stuff but see my experience below. Ever since Jim from Tropical Blends closed, I started going to South Shore for my surf needs and will continue to from here on out.Brent and Dave are super cool and they go above and beyond to help you out. Dave even let me borrow his personal board when my board wasnt ready! 🤙.Price 5/5 (They have an award/point program)Customer Service 6/5Mahalo Hawaii South Shore!
These guys are great! I was looking for the new fcs freedom leash, which they were supplying, but because of high demand they were out. I placed an order with them online and they kept great communication with me to let me know when the order would be coming in and when to expect deliver. As soon as the order reached the store they had it mailed out that night and they more than once expressed gratitude for the patience of waiting! These guys are on it, I just had a small order online, but they made me feel as if I had been a customer for years! Mahalo to everyone at Hawaiian South Shore!!!
I was directed to Hawaiian South Shore after having trouble finding a set of fins that Ive been looking for over a month. When I entered the store, I was greeted by friendly staff and was amazed by the selection of fins that had. It was great knowing that I could also demo fins out. Not too many places still do that now days. The guys at Hawaiian South Shore go the extra step. Definitely a shop to go back to.
Best surf shop in town. Best boards, best accessories, and best staff. Nothing but great things to say about Hawaiian South Shore. You wont be disappointed.Just updating the review. I recently bought a V2 Rocket Hydroflex, and didnt know about their promotion for a $25 discount, but neither did Kyle. So I e-mailed David, and told him about it, and he gave me $25 credit just like that.These guys are the best!
Although the product i ordered didnt ship when it was suppose to, it was not fault of theirs, rather the manufacture. They kept me informed throughout the process and updated regularly. Will purchase from them again! Thanks guys!
The dude Brett is always way helpful when I go in talks about the products and how to use them, I bought some sun cure ding repair and some zinc. MAHALO BRETT FOR THE EPIC CUSTOMER SERVICE!
The owner of the shop was very friendly and engaging, very relaxed and helped us find what we needed. The shop has awesome gear and apparel, great brands and the staff was very knowledgeable about the brands and products. HIGHLY recommend stopping in here for swim & surf gear.
Order my Halo fins on line . Great fast shipping,Quickly responds to emails .
Hawaiian South Shore is my go-to surf shop on the South Shore. It has everything I need and carries a lot of the more fun functional products like funky fins and neon leashes. They also carry Matuse wetsuits (the best) and their own line of similar Straw Hat branded suits that are awesome. I love the selection of Heather Brown prints and gear too.
Dave was extremely helpful and friendly. Theyre fully stocked with just about everything you need for a day in the water and have great demo programs. The rest of the staff is just as friendly and helpful and the Royalty Rewards program is awesome.
If I every have any questions or need solid quality gear I know where to go. The staff is super knowledgeable and helpful. Ive happily purchased a GoPro, a surfboard, and lots of accessories from these guys. Their attention to customer service is truly appreciated.
This is a great surf shop geared for real surfers, very knowlegable friendly staff who are always ready to help. My favorite shop on Oahu by far! You can always get those hard to find anywhere else, useful items, here.
Stopped by for 1st time and found a nice store with really helpful, courteous staff. Made me wish I could have bought more than I did, but I already ended up buying more than what I went in for. Will definitely go there when I need more beach stuff.
Great service. Bought an Al Merrick board, Weirdo Ripper, and got it within a week of the order. I live on the Big Island. the staff kept me up to date on the status and constantly followed up. Will shop here when I get back to Honolulu.
We really like this surf shop! The staff is super friendly and helpful.I appreciate the big selection of womens surf wear. While you might only find bikinis and cute dresses for girls in other surfshops you get everything you are looking for at South Shore.
David and Team at Hawaiian South Shore, Mahalo for being a first-rate surf shop. Some people and shops might claim to consider the surf and Hawaiian communities to be their extended Ohana but you guys truly practice what you preach! The new JS Black Box 3 is a magic stick (the extra 2L made the difference.. board worked awesome in the surprisingly clean slightly overhead conditions this afternoon at lighthouse!) And the Puddle Jumper is still a go to for fast fun in small conditions a year later. Thank you for the recommendations and user knowledge. A Surf Shop is always better when there are actually surfers selling the boards! Look forward to picking up another sick blade from you guys bumbai. Mahalos again for helping me out. Truly stoked. Cheeee! --Rock
This place is an awesome boutique, Brett was super knowledgeable and helpful
Dave and his staff are great. What I like the best is that they actually ride boards they sell and can give feed back and fin advice which is important with the price of fins nowadays!!!
David and Brett really helped me providing an outsanding service. Great shop!!! thank you!!!
This is the best surf and clothe store ever ! The best thing in the store is the staffs . They have professional knowledges of surfing, clothes and good places in Hawaii . And also they are so kind and talkative . I wouldn’t make an amazing trip except Hawaiian south shore, if I didn’t visit there . I really recommend you to visit Hawaiian south shore .
Just moved to Hawaii and stopped by the shop to pick up a wetsuit vest for the winter season. The staff was friendly and helped me find exactly what I was looking for at a reasonable price (some of the smaller shops closer to my apartment charge exorbitant prices). I will definitely be a repeat customer.
Awesome people, awesome shop. Great, friendly staff with lots of knowledge and experience. This will definately be my go to surf shop.
I have been looking for a good and friendly Surfshop in Honolulu since I got in the town 3 months ago from North Shore.I buy fins, leash, traction pads and all kind of equipment every month, and I had bad times, bad experiences before finally go to Hawaiian South Shore.The crew, specially the cashier ( long hair guy ) were really helpful and attentive.After this visit, I found my surfshop in the town!
The guys gave a good explanation of Takayama longboards. The advice helped in my decision. Kyle even helped to make sure that the board fit in my SUV before I bought it. Very friendly and I would highly recommend getting quality surf products here.
One of my favorite surf shops! Great selection of Vissla, overwhelmingly friendly staff though
Awesome shop! Got surf questions, they have the answers and the gear.
Everyone has a good attitude, Kyle goes out of his way to help and make things Pono! Great store & staff
I am so happy that I found this store! This is my go-to store now when I need anything. Thank you Hawaiian South Shore for your service!
Stop by the shop again yesterday to grab a few gifts. Always a great selection of surf nic-nacks. 18-years of service. Congratulations Dave and Team!
GREAT STAFF !!! LOVE THE SERVICE, APPRECIATE THAT WE CAN TRY OUT ALL TYPES OF FINS.
My favorite surf shop on the island. They have the largest slection of gear from the eclectic brands that I like such as The Critical Slide Society, Almond Surfboards, Yoki Shop, and Captain Fin Co. All they need now is Insight, Rhythm, and Raen. I wont have to shop anywhere else.The customer service that they provide cannot be surpassed. They do a great job with customer relations which keeps me coming back.
Wow, I am surprised to see such good reviews for service...every time I have been in there the staff has been aloof and a little rude. Its like they think that they are the best surfers on the island and know one else has a clue how to surf. If you dont walk in there looking like you have money, expect to be ignored. During a time when I worked for a NPO looking for some help in finding volunteers (to teach disadvantaged keiki how to surf) they wouldnt even put up a flyer...NOT a place where I would spend my money...I prefer Aloha Boardshop, much nicer staff...
Staff was very knowledgeable about the products I was inquiring about and was very helpful with answering my questions.
Great local business...David and his crew are all about the ohana factor.They do a great job bringing in the high quality good stuff you wont find at the mall shops. Youll find a great selection of boards for the ripper and the old guy living in denial thinking he can still go under 60. Other surf shops have a fin tree, HSS has the fin FOREST! Leashes, traction, even wax...they go above and beyond in giving the customer choices. You wont find a place on this side of the Pacific with a deeper and more complete selection of surf gear/wear.Product is one thing...service is another. The staff is knowledgeable without giving off a know-it-all vibe. You really feel like a guest in someones home and not another customer here. They treat things on a relational level and not a transaction.Ive been coming to HSS for the last 5 years or so and they just keep growing and getting better. Keep up the great work!
I always have a great experience when I hit South Shore. This last time I went it to load up on some items for an upcoming surf trip to Indonesia. Needed a couple leashes, a new set of FCS fins, and a set of bodysurfing fins. The store assistants were eager and helpful in picking out a set of FCS fins and I found everything else I needed. I was looking for a GoPro mount and they didnt have it...but a few days later they emailed me and said they had them in stock....great customer service. Its nice to know that in todays market...someone like South Shore is always trying to go the extra mile.
Quality gear! Great customer service!
David took the time to answer all my questions and even went as far as to show me how to use my rack straps on a board from the store on my vehicle. Great service!
As always found what I needed, and of course staff willing to help if needed. Will be back soon for more accessories.
The staff at Hawaiian South Shore is absolutely friendly and knowledgeable. What more could I ask for!
The staff members are friendly and knowledgeable. Hawaiian South Shore is a place to check out and shop.
Very efficient and knowledgeable staff...great job!
Love the staff all very helpful and nice people
Thanks for the great service Brett!
Great Halo fins, Thank you
Quality boards and awesome customer service!
Great gear, friendly staff.
Awesome staff and selection!
Quick, polite and dedicated.
I went to choose a longboard fin. He taught me an easy-to-use fin that suits my level. When I actually used it, it was true. Im glad I chose the fins here!The apparel is fashionable and the staff are all kind.
I did something like a part-time job here. Owner and Mrs. Owner are kind. Please go by all means.
The feel of the shop people is very good.Also, we are satisfied with the lineup unique to local brands!
I have a great personality and I do n’t have any products around here.
From original products of the storeMade in HawaiiProducts from the mainlandWide assortmentEven if you are not a surferWe have all the products you can buy
There were many fashionable clothes.
That guitarist also came to buy a board!