Fantastic work. Great customer service.
The only place I take trust to take my VW or Audi to. Have been for 10+ years now. Theyve got a great service package. Staff is awesome! I never even bother looking for other shops, if I need something done, I go Wrench Werks! Stay safe everyone! Aloha 🤙🏼
My Audi S4 battery would not hold a charge. As first time customer I found friendly and professional service, that communicated with me on the problem found and then fixed it. These folks are great.
The only place I trust with my VW. Professional and reliable service.
Wrench Werks was very professional and simple to set up an appointment using thier website. Service was above expectations, went in for oil change for my Audi S6, not a very common model, and they looked over everything and informed me of potential future issues to be aware of. Shop was VERY clean. No waiting room, probably due to the cervesa19 hysteria. I will trust my car to them again, and would recommend them to anyone else needing thier expertise.
Barbara at Wrench Werks is excellent in communicating, and promptness. Everything handled professionally and friendly. The work was done on time. Only because of the virus situation, I did not get to greet her personally. The work, seems to be good so far(2 days out)
Wrench Werks is where I will always take my vehicle. It is a place I can trust to get the job done right. They were quick and also in communication with me about my repair. I really enjoyed their service. Thank you to Barbara and Rod and the rest of the Wrench Werks Staff.
I needed to get my safety check up and was informed that this shop had great service.But when I called to schedule an appointment, the lady was very rude. Instead of setting an appointment, as I asked. she kept informing me that my car “may have/ may not have been serviced there.I kept politely requesting for a day that i could come in, and still she kept rambling on about non sense accusing me that I wasn’t listening and didn’t take my request for an appointment. After 2 mins of just trying to schedule an appointment (on record@1:21pm) I gave up (said thank you) and hung up. That person needs to be delt with. I went elsewhere.
Barbara and rest of staff are amazing.
Because of Lance he has always took care of my car needs. When ever I feel that the car is not properly working like sounds, etc I will call the wrench works who has always been trustworthy. I would highly recommend the Wrench Werks to anybody because you will find that they have great tech working on your car with high quality Best Ever
The staff at Wrench Werks were amazing. They did my safety inspection in quick fashion and had great communication with me. I would definitely go back with any repairs for my vehicle.
This shop is amazing! My car basically self-destructed and they were amazing through the whole process of getting it in and making the repairs. Barbara was amazing! Did I mention how amazing Barbara is? I didnt meet or talk to any of the other staff, but the work they did was well above average! I will be using them for all of my BMWs mechanical needs in the future.
Its vital you see a specialist when needed. As your general doctor will often refer you to see a specialist outside thier office. Thats where Wrenchwerks comes in. Focused on one brand family Audi-VW, they can and will get to the root of your problem efficiently and precisely. Dont make the mistake of taking your Audi or VW anywhere else, because sooner or later you will need them.Mahalo
Barbara has been wonderful. She’s knowledgeable and explains all repairs and cost breakdowns. I’ve needed a very flexible schedule in picking up and dropping off the car and she’s been willing to work with me. All technicians are friendly and helpful.I would highly recommend Wrench Werks to any one looking for an alternative to a dealership.
Rod and the crew at Wrenchworks have been doing amazing professional repair and maintenance on my daughters 2001 BMW X5. It is an older car with precious cargo riding in it. So I put my utmost trust in them and they have never failed. I highly recommend them for your auto repair maintenance needs. Big mahalo
I am active duty military and after my Deployment, my car was looking really rough. Plus, I had to rush detail my car before I could ship my vehicle for my cross country move! Wrench Werks went above and beyond with my car, squeezed me into their booked schedule, & the finishing product looks absolutely amazing! ALSO, they found a nail stuck somewhere in my car that my Dealership was trying to charge me hundreds of dollars for, and Wrench Werks took it out for me complimentary and then refused additional tips!! Anyone in Honolulu area, please please come here!
Accepted the car on a Saturday despite not having an appointment and upfront advised me that they were fully booked for the day but would look at the car on Monday. Received a call Monday morning with diagnosis and asked for approval to start the job which I gave. Got a call early afternoon that the car was ready. This establishment always providesprofessional and quick service. Highly recommended!
I have used Wrench Werks for many years. I deal through Barbara, who is excellent and very satisfactory to deal with.Latest transaction was with my son on my behalf. Appoint and service were prompt and satisfactory.I can attest to very satisfactory attention to my passat’s needs
These people are the best on island I believe, theyre beyond helpful and customer service is incredible, thank you-Arthur Lee
Always first class. No hassles. Made sure our interactions were safe and quick. Best on Oahu, these guys.
Wrenchwerks provides great service. They examine and explain about the condition of your vehicle not only what is needed at the moment but also what will be needed in future. Very nice!
Wrench Werks has an incredibly professional and personable team. I really appreciated their communication, honesty and their promptness in addressing my repair. I will definitely return for any future work and maintenance. Thank you Wrench Werks!
Only place Ill take my Audis. Great communication, great work, super honest team. They help me prioritize projects in my money pit S4 and are always good about telling me what needs to be done now and what can be held off or I can fix on my own. Honestly cant say enough good things about Barbara, Rod, and the rest of the team at Wrench Werks. 10 stars if I could
Found them on Yelp because I was looking for a shop that specializes in Audi & VW, which I own vehicles of both makes. These folks are professional and provide exceptional customer service. Every encounter (phone/in-person) from the office (Barbara) to the mechanics/technicians, everyone is very friendly, genuine, and most importantly... knowledgeable! I will continue to bring my cars here to get serviced, instead of being overcharged by the dealer.
The level of attention to detail and the quality of work, in this shop, is absolutely legendary! I will wholeheartedly continue to support Wrench Werks without a doubt in my mind that my Audi RS will be well taken care of by a team of professionals!
You have kept our old Mercedes running like new and I feel confident that my daughter can safely get to wherever she needs to go.
The staff and the service was amazing. They have safety precautions set up to avoid contact during this Covid crisis and social distancing but they kept me up to date on the whole process and when the vehicle was ready the pick up process was great as well. I would reccomend them to anyone with a euro import
I’ve been going to their shop for three years now and I will keep going in the future. I have always been happy with the service I receive. If you need a mechanic, I would definitely recommend Wrench Werks to get the job done!
Took my SQ5 in for a trans fluid service and they answered all my questions and did the job without any problems. Very clear communication and on time service! If you have and Audi or VW and don’t wanna deal with the dealer costs or risk of them just taking your money go to wrench works!!!
Friendly, informative, efficient service. Rod, Barbara and techs are people I trust with my car! They keep it running great!And don’t even get me started about the detailing service - he is amazing!!! We have dogs enough said!
One thing has stood out with Involviàng my car with Wrench werks is how much they informed me along the way from secretary to mechanic plus the owner. Great system keep it up!!!!!
Actually the timing of this review is a little off, as the transmission work I am to get doesn’t happen for three more days. I was hoping that, with businesses of all kinds re-opening after COVID-19 restriction, your waiting room would be open to wait while my car is being worked on. But I respect your decision to keep it closed longer.
I have a Volkswagen R32 which is a rare relative of the VW golf and an incredibly finicky car. It tends to like to die a lot randomly. Since it is a rarer, it is also challenging to get it fixed in moments. Having been to several places to get it fixed, I have settled with Wrenchwerks and will not go to anyone else unless it is warranty work.They are professional, reasonably priced and responsive with all my issues and concerns. And Barbara is amazing, she goes above and beyond to be helpful.Go there.Like any place they are not perfect but they are the closest I have found to it on island.
Great people! Barbara takes care🤙
Been coming to Wrench Werks for years. They are the only place Ive found who will work on my 2 Audis. Audi does not make a simple vehicle.
If you have an Audi or VW, take it to these guys! The Audi Dealership Service Department is ripping people off. They were paid to do a repair that wasnt done and Wrench Werks went above and beyond to help me understand what was wrong. They were busy, but took the time to help me. In the end, they did the full wire harness repair on my car. They were very professional and quick. They had my car back to me the next day! They were very good at explaining to me all of the options and explained their recommendations and what needed to be done and what could wait. I wouldnt take my car anywhere else! They take pride in their work, and it shows! I cannot say enough about them. Thank you Wrench Werks!
The work was done timely and professional.
Cant say enough great things about this place!!! It starts with Rod and Barbara. They are genuinely wonderful people that take pride in providing the best service. I had service done by them and there was an issue with a part. The part was covered under warranty and there were no issues getting it replaced.They even took my car in and worked with my schedule to get the work done. They also corrected my brake light issue at no charge and Rod walked me through everything that was done inclusive of showing me the defect on the old part. If you own a foreign auto this is where you want to take it. Mahalo WW!!!
They take care of my Audi like it was their own vehicle. I especially appreciate the reminder calls when my routine service and safety check are due, makes it very convenient for me to schedule an appointment to get it done. Especially since I’m pretty irresponsible at tracking it on my own!I also bring my wife’s BMW here for routine servicing because we enjoy working with them so much. So FYI not just for VW/Audi!Have had emergent issues appear with my car, drove in with little to no heads up to them, and they made time to fit me in and make sure I was back on the road as soon as possible.They offer convenient day-before drop off so I can make arrangements to get to work the next day and not have to take off just to drop the car off.Quick turnaround times.They also have good “bedside manner” when letting us know how much repairs will cost (even though any euro car owner should know what they’re getting into when they buy one). Highly recommended.
Great people that do great work. I could never say that I trusted car repair person/place until now! Ask for Barb or Rad.
Amazing shop! Cool lounge, friendly staff, service is great, work was clean and efficient.
Well done guys, I can always count on Wrench Werks to take care of me and my GTI! I am generally very picky (major OCD) with my car and who works on it and let me tell you Wrench Werks has always pulled through to go above and beyond! Hi-Five to everyone at Wrench Werks, youve earned my business and will definitely share with any VW owner I talk to.
Prompt, professional and high quality service. My car was done early!
Very friendly, very clean, and very fast!Would recommend to anyone in town.
Nice shop, friendly & professional check in of my vehicle. Entrance is a sharp blind right turn off the road, so keep an eye out for it. Has a waiting area & McD nearby.
Very good communications, great shop! Fast & reliable!!! Highly Recommended
Great place to get your car fixed!
Ive been taking my vehicles to wrench werks for years. Reasonably priced, honest, personal service & timely. I really appreciate the extra time they take to explain the repairs to my understanding and when I dont they most always invite into the shop and show me!
The service, the staff, the honesty of their work are the reasons why I am a customer for life!!!!
Everyone here is friendly and professional, and they bend over backwards to work with you maintain your vehicle!
Always a pleasure to work with such a great team.
Great VW shop. They are honest and efficient. For being in the Middle of Kalihi, it is a clean place and Air condition waiting room.
Always a great experience!
Super friendly, professional and accommodating service. I trusted what they told me and was very satisfied with the experience. They helped me when I purchased a new vehicle, Ill definitely be back!
My 2005 VW Jetta had a check engine light come on and I brought my car into Wrench Werks the same day, they fixed the problem with my engine and I was able to take my car home that evening with no problem!! They went above and beyond and really did everything they could to take care of me and my Jetta, will definitely be coming back in the future for any and all car problems! Thank you guys!
They took care of my car right away and started working on it too right away. They would let you know if theres other problems that needs to be addressed. They check things out and test various things before working on your car. Very busy on the weekend and I was happy they took care of me.
Very professional and friendly staff. You won’t be disappointed with their service.
Wrenchwerks has been servicing my audis for over 10 years. The staff is friendly and always takes the time to explain the servies my cars needed. I have never felt like I was being taken advantage of. This is the only shop that I will allow to take care of my car! Thanks for the great customer service and care you take with my Audi!
Three words: Execellent customer service! I just recently became aquatinted with Wrench Werks after I bought my first Volkswagen from a terrible used car dealer that ripped me off. I was so confused and lost during that time because I spent so much on a car that was about to break down on me. I found Wrench Werks on Yelp and they took care of me. It literally felt like they were holding my hands and walking me through all the mess. My car is almost done being fixed! It was not cheap but I can feel the difference when Im driving. Im so happy with the quality of work they provide. Their customer service is top notch: I text them everytime something is amiss and they would respond within an HR. I highly recommend them!
It all started with a referral from my trusted mechanic who specializes on Japanese cars. My wife got a VW cc and after years of going to the dealership for routine maintenance, I started to notice we were taking her car in for “routine repairs”! The last straw was when I took a quote from the dealership to replace the headlamp and I went to Wrench Werks to get their quote...I chose Wrench Werks to replace it, nuff said. I also gave the green light to do a major repair to the engine (where I suspected the dealership may have “created” the problem) and my wife’s VW cc has been running fine ever since. Now “routine maintenance” visits don’t end up with, “sorry, but your engine needs to be taken out, turned upside down, and spanked a couple times because it was being bad...this will cost $$$$$$$$$$$$$”. I’m done with going to dealerships for anything but just buying the car. I’m stoked that we found Wrench Werks. They also do Audi’s.
Friendly technicians, expert service, and great prices. What more could you ask for?
WrenchWerks is a professional VW repair shop. Wouldn’t take the beetle anywhere else.
Great customer service and expertise on VW and Audi
Second time at the shop for different issues, and more of the same professional, courteous service!
They fixed my car very fast and got me back to driving my vehicle as soon as possible, even in these trying times.
Phenomenal service as always!
Best VW and Audi mechanics.
They work on my audi, good and quick service. If I have to do it again I will. Keep up the good work.
Best customer service and they know what they are doing! Professional and friendly so will only trust them for my VW beetle!
This car shop is a total rip off.Car 2005 audi a4 1.8tFirst my ac wasnt working so I asked them to check it. They told me it has a small evap leak which costs over 3 grand to fix... It turns out all my AC needed was a recharge.Second, they told me my inner cv boots needed to be replaced so I had them do that. It costs me $800. Now its been a year and a few months and both of the cv boots they replaced are broken and the warranty is only good for a year.I called the shop and their front desk staff didnt seem to care about my issue because it was after the warranty. They spoke to management and they said they arent doing anything.This shouldnt have happened. They try to trick people who dont know anything about cars into buying stuff they dont need and they did a horrible job or didnt even replace my cv boots. They claim to use oem parts but my oem ones lasted over 11 years.Do not go here. They are a dishonest mechanic shop.
I was called twice to make sure I would be on time to my appointment. I show up early to an appnt I booked well in advance, the receptionist says the mechanics are out on lunch. I just needed someone to scan the code for a check engine light, which is complimentary, and she said it would take a half hour and the mechanics would be back any minute, and she would call me then. I took a walk, grabbed some lunch. 55 minutes later, no phone call. I come back, no one has touched my car or even looked at it. The mechanics were there, just working on other cars. Frustrated that I wasted that time and showed up early for my appnt to be ignored because I wouldnt make them money. Will go somewhere where my time and business are valued.
Great Service though when asking about aftermarket parts, such as clutch or suspension, they were in a slight attempt to use only Volkswagen genuine parts. The problem I have with the Volkswagen OEM parts is that they are highly marked up prices in comparison to the well known aftermarket parts scene that is so much better and a lot of times lighter in weight while the strength of the parts are equal if not better quality than OEM at an equal of lower price range So this takes more convincing arguments and reseached proof on my part even though it is what me, the customer wants!So unless you do your homework for any aftermarket parts, and understand the differences, they might try to convince you to pay for the more expensive OEM parts! As for labor, labor is what truly hits you in the pocketbook, as everywhere labor is expensive!
Fast and knowledgeable workers
Took my vw there for oil change and tire rotation. Quick, fair prices.
Outstanding reliable service.
***SCAM***Check Engine Light Scam***BEWARE***
Horrible service, avoid at all costs.
Rippoff!