Jeff DeCorte is a very fair and professional representative. He has always been very up front with what the situation is and what my options are. He is extremely knowledgeable and I have always appreciated his efficiency and patience.

You get what you pay for with this dealership. Why would you go to some B service mechanic to save 10%? Excellent everything. From the first phone call to the receptionist being super nice. After hours drop off for the vehicle. A ride if you need it. Sean in the service department was on it. Dude knows his vehicles. Great communication and they repaired everything per our agreement and price. I will definitely be back with my Sprinter Van. Thanks Guys!!!!

We have GLE couple and Metris in our household. When you buying Mercedes you should understand it’s not cheap to take care those cars. But with right maintenance in time we never had issues. Price for service A ( oil change etc) was around 550$. Guys did everything in time, got me some options for free. Good location ( like for me). No lines. Friendly ppl. I like be part of our Mercedes ohana. Hopefully they will be same good with electrical cars as well. We are all waiting electrical car in our garage)

Had battery problems and needed a safety check. Mercedes offered me an appointment immediately, replaced the battery, did a safety check and sent me a short video of it, and washed my car. All taken care of courtesy of Mercedes. Great same day service and Warren went above and beyond learning and showing me how to lock the hood (Smart Car).

You get what you pay for. you pay for a benz and expect that service to reflect it. being said, across the street at bmw has much better coffee

Gabby is fantastic. It’s refreshing (and uncommon) to have a service advisor that is very professional AND so considerate.

Thank you Jessica Chun our service advisor. She was always timely and great communicator. She gave good advise and made us feel comfortable with our decisions. Drove our car out of the service department happily knowing we were taken cared of. Always a good job that keeps our car running as the first day. Mahalo!

Very professional from the beginning when I called and when I picked the car up. Devin kept me updated with the status of the car repair. The waiting area is very clean and I love the merchandise area.

Excellent service. Efficient, accommodating of my constantly-changing schedule, and polite. Thank you so much for resuming the shuttle service. I prefer not to use a loaner car, and the shuttle service is an awesome alternative to waiting for my car.

Friendly and knowledgeable staff. I enjoyed the whole experience being that it was my 1st maintenance service. Grateful to be offered a loaner...thank you.

Salesperson Angie and service advisor Jessica are the best with out them I wouldn’t re-leased their knowledge and kindness

As always, Craig Hironaka did an amazing job servicing my car. The man is amazing and able to get things done with a huge smile on his face. Thank you Craig!

Excellent customer service from check in to check out. Representatives are knowledgeable and friendly.We were offered a loaner car but we didn’t need one.Service Bay Area is a heavy traffic area so staff guided my husband out safely.

Devin is so very helpful when he works with me. I was running late but he still took me in. He always gets me the best care for car. The premium service plan I highly recommend because it is the best value saving me $500 over 3 years. Thanks Mercedes Benz of Honolulu for your exceptional care and professional services always!!

It was a B Service. The service was great and included a nice new loaner.

Over time, tires loose pressure (low pressure indicator lights up}. I have only 7,000 miles on my GLC300 and this happened 3 times. No leak found.

Ooooomaigaaa!!! Yes!! I appreciate the free car wash and the complementary vehicle inspection..i had noticed over the past month, some rattling noise on the driver front side and have been aware of my driver side oarking light, that does not work..its a loose bulb, size of a dime, thats loose..the entire left side headlight could be replaced, since the Sun is making it look faded..the bulb on eBay is 75 cents, at the dealership, its $103 plus tax..the 2 rear tires, over $1000 dollars for both at your place or $150 for both at other tire stores, includes installation..$560 for suspension rod replacement, at your place, or eBay has it for $25 for the rod, plus installation cost,$100 at other automotive repair shops..I understand, the saying, paying for the name.. Do you want Nieman Marcus or the Dollar Tree?..i appreciate, your intentions, but refuse to indulge..I love my car, and do most of the service maintenance, my self. It doesnt take Doctor Pimple Popper, to pop my own particular pimples, thank God, i very rarely get any and when I do..I love watching my own pimple, splash the bathroom mirror🤣🦾🇲🇽🏳️‍🌈

Great sales representative that made the transaction as easy for us as possible!

Warren does a great job! Keeps you informed and always knowledgeable. Thanks

Always professional, courteous, friendly, and accommodating service from start to finish and by numerous staff members. I feel taken cared of and looked after. And of course the best part is when my Mercedes rolls up looking and driving brand new again!

It has been a great experience working with the Mercedes dealer in Kona, on the Bigisland! I would highly recommend them! :)

Ms. Gabby is consistently great with her customer service. Always polite, friendly, genuine in helping with every car concerns/issues I had. It is such a relief to have Ms. Gabbys assistance, how she explains thoroughly and her efficiency which makes my every experience with Mercedes Benz dealership truly awesome.

My service advisor, Gabby, was very professional andknowledgeable. She also kept me informed of progress and got my vehicle taken care of as soon as possible. Wonderful dealership to visit.

Warren Ishii is the best service advisor in the history of Mercedes. I was in and out within an hour and a half.

I am so relieved that we have a true Mercedes service center here on the big island. I started using them last year. I am happy to report that my experience this year is as satisfying as last year. My service was done as asked, in a reasonable time frame and the price was fair. My car has performed so much better since I switched to you. Thank You Paulette, you are the best!!

Professional and Courteous employees, From the Valet check in to Service and Sales. Really enjoy the atmosphere, courtesy loan vehicles available, shuttles to mall!.. No wonder I’m on my 2nd Mercedes. Mahalo Nui Loa to the Staff

Craig Hironaka does an amazing job of balancing his vast technical knowledge with a genuine desire to help his customers. He is always thorough and immersive in his work and as busy as he is will always greet and talk to you like you are his only customer. He is the reason I continue to go to Mercedes.

Have been taking my Benz to service with Craig Hironaka for 15+ years. Craig has always been professional, thoughtful and diligent, the true Aloha experience. The best service advisor I have ever met, from a guy who has encountered numerous service advisor from different dealerships with different automakers, BMW, Mercedes, Audi, and etc.

Devin is always on the ball, and very professional.

Excellent service from the service department to the loaner department. The process was seamless and Gabriel was exceptional.

Craig Hironaka is truly exceptional and provides the best customer service as my service advisor. Im so happy with him, he is very personal and a hard worker, but more importantly, he has this integrity and work ethic that you dont see often. I trust his decisions and advice, he even gives me tips, Im still learning about some of the features. I take my car in for the required service and he also makes recommendations to maintain other components of my vehicle. I know that he truly cares about my vehicle and want whats best to have it running smoothly. I have over 110,000 miles and as long as hes there, I will continue to see only Craig. I know he has a great following, MB is really fortunate to have him.

Service Advisor Jeff was Awesome!

Airbag recall completed with expertise and efficiency..

Gabby is Excellent! Very professional, excellent customer service! I’m so glad to have Gabby as my service advisor!

Replacement of tire. Jeff Decorte was very good in all ways.

My service advisor, Jessica, is so friendly and down to earth. I always know Ill receive quality repairs that will keep my GLK running for years to come.

This is my third Mercedes(4th counting my w210) and second full fat AMG.Warren is absolutely fantastic and has been helping me since day one. He is helpful and detailed. He listens to my concerns and works with me when I have an issue which has been few and far in-between with my GLE63S.I know hes busy but if you need help with your Mercedes and need an honest opinion go see Warren.

Great staff, excellent service. Warren in service is the best.

I am very happy with my new battery and tune-up but I am most happy that Devin and the repair team fixed my lift-gate issue. They discovered that my extended warranty was still in effect and it covered the diagnosis and repair! Thank you so very much! That pro-active service was extraordinary!I also appreciated the loan car which was complimentary and obtained quickly and easily. When I picked up my car, it was sparklingly clean. All members of the Mercedes-Benz of Honolulu Team were professional, helpful, and pleasant. Much appreciated!

The team at MB of Honolulu on Big Island is fantastic! I would highly recommend them for MB servicing.

Very fast service and convenient loaner vehicle. The only negative was they had to have parts sent over from Oahu so it took an extra day for the repair but hopefully they will build up a stock of parts over time. The staff was friendly and efficient and it’s great having a MB repair facility on the Big Island.

From the get-go, our vehicle adviser, Gabby Perez was more than helpful and accommodated us with updates via phone call or text messages. She was responsive and courteous. The service went well smoothly and we were able to get our vehicle back at the time appointed. We would be very happy to have our vehicle serviced there every time.

I was 3 blocks away when my tire warning light came on. Without an appointment, I pulled in and sure enough, I had a nail in my tire. In one and a half hours, my tire was repaired and they even washed my car! I’m astonished at the amazing service!

Services was great. Jessica helped me and she was friendly, informative, and i felt like she really cared. Keep her!!! shes a good one

Staff took me in right away. Car was finished before promised.

Thanks again and Great Job. I Called in and received a same day service appointment, just the normal service A items. The tech also found another small item that needed to be addressed while completing the inspection, ( A leaking hose from the turbo ). Everything was done by 5pm as promised. It was perfect timing leaving work. Car was cleaned and ready. Thanks again Benz of Honolulu. Be back in 10k.

My advisor, Gabby always take great care of me! Mercedes always gives A grade service bit having Gabby ad my advisor is like the cherry on top! Please reward her and also Technician Seiko! Stay safe everyone and have a great rest of the weekend! 😊Best Regards,Jenny PhamRealtor-Broker (RB-22221)Coldwell Banker Pacific Properties

Excellent service by JEFF DECORTE and the staff in the service department! My service appointment was seamless and everyone is focused on pleasing the customer. From the time my car arrived at Mercedes to the time I left, everyone works as a team to provide superior service and assistance. JEFF is excellent in every sense of the word, SERVICE! He is an asset to the company!

Quality, consistency and understanding. Thank you Craig in Service the department.

Brought in for general (yearly) maintenance.

One of the most phenomenal and accommodating customer service I’ve received so far in comparison to other dealerships. Shout out to Jessica and Tim for their patience in ensuring that I am always taken care of before and after my visits!

Our experience at Mercedes Benz of Honolulu with Jessica Chun as our advisor andKevin Yang as our mechanic has been Outstanding! We truly feel that these two individuals describes the meaning of Excellent Service and has surpassed our expectations! They both take the time to explain in detail the importance of caring for our car with sincerity and patience! We truly appreciate working with them and we will definitely share our experience with our family and friends! We feel that Jessica and Kevin should be commended for their excellent customer service that they Continue to provide. Thank You for hiring such competent employees!

Paulette is the best! Zero hassle, just easy car repair done right the first time.

Ambient lighting went out on my 2020 gle320, software update, perfect!quick and fast, no waiting around. awsum!

Excellent customer service from start to finish. I was losing tire pressure quick. They took me in right away and took care of the situation fast and efficiently. I am super happy with the service!

Warren was professional and efficient. He noticed i needed a safety check and did it without charging me for it. I was impressed to have the service done by close of the day since i brought it in at 11am. Everyone was cordial from the time you entered until you left. Most impressive. We are mercedes owners for a very long time and happy with the staff in service dept.

Excellent service. Mercedes advisor always available via text.

Always a great experience at MB of Honolulu

Great costumer service

Ive been using this Mercedes -Benz of Honoluluabout past 30 years and always thank your the wonderful customer service that was clean when I was in service and help me everything & smile！Mercedes - Benz is BEST JAMMIE

Jeff is extremely professional and efficient.

Mr. Warren Ishii @ honolulu was so nice and good take care of my car. Thank you.

The service is alright but in Hawaii our competition of luxury car dealer is limited so this is the best you can get. Most of the staffs are friendly, facility is outdated but usable, service adviser just did her job nothing more and nothing less. Aside from that, they are still better than JN dealer in Hawaii (Audi,Land Rover,etc)Update 12/7/2019:Service went from alright to awful now. My vehicle now is asking me to take it in for the same maintenance again. Staff claim it they just forgot to reset the alarm. But if something this simple is left out what other routine maintenance was not done to my new car?

There was much hesitation to bring our SLK -250 in for the annual service and repairs during this pandemic time, however, our service adviser, Devin Kusaka-Gatewood assured us that our car would be vacuumed, washed and sanitized after the work was done. Knowing that Devin will be there personally checking out the job, gave us confident that everything will be done properly and promptly and it was.Thank you Devin for your personal service as always.You are great asset to Mercedes Benz.Mahalo!D & L Miyashiro

I brought my 2019 AMG GLC in for its first service - I received prompt, courteous service. The vehicle was ready two hours before promised, and I had use of a loaner while the vehicle was being serviced . Fabulous!

Best customer service by far. Mercedes never disappoints. I would highly recommend to any prospective buyers.

Great service. I called for maintenance appointment and got it right away on the next day at my convenience time. Dropping off and pick up my car is so easy and fast. Also great shuttle service that MBenz arranged driver to pick up me at my location back to the shop when my car is done. Thank you Mercedes Benz. Truly luxury service.

I was able to get an appointment pretty quickly - they took my car in immediately and i was on my way with a loaner in no time! Devin was great as always... keeping me informed when my car would be ready! Thanks again for great service!

Paulette saves me. I just drove in without an appointment and she had my car in and gave me a loaner on the spot. Shes exceptional.

My service advisor Joshua Soon always makes it a point to go above and beyond my expectations when it comes to the servicing of both of my Mercedes! He keeps me informed of what will be done during service and always makes sure I am satisfied with it in the end. That is what I call exceptional customer service. Joshua will always be my advisor for as long as I own my Mercedes!

They truly take care of the people and don’t price gauge you like other service departments.

The Mercedes Benz Service Department did an A 1 job in servicing my car . My GLK 350 looks spectacular!They had recommend I rotate my tires and balance them. I am glad they did . I wouldn’t have known I needed that service. My Mercedes drives beautifully!II had asked if I could get the premium hand wash, waxed, and vacuum, They did an amazing job !I commend the staff in the Service Department!I highly recommend them to everyone !Mahalo got an excellent job extremely well done !!

The Lease Return process was excellent; very quick. Finance Department was very accommodating in providing the residual value of the car. People were very nice, professionnals.

I always enjoy working with Warren Ishii. He’s very helpful and always finish on time if not early. Always goes above and beyond my expectations. Will definitely refer him more customer. It’s always a pleasure working with warren...

I’d like to give today’s visit to your dealership 5 stars cause it was great but had to minus “stars” for past horrendous experiences.I bought my C350 brand new in 2009 but always felt the E class customers were treated better.It started with a terrible salesman who never really cared for the customer but only saw the dollar signs. It compounded over the years with a woman putting on her false eyelashes in the dealership’s interior. She was the receptionist. I had to wait to talk to her after her lashes were adhered. Sounds like I am making this up, huh?Followed by routine service with waiting for my service advisor. The next service visit I was placed behind an E class customer & therefore had to wait again. The E class customer took my appointment time.I love my car. But I take my car to be serviced far away from the dealership.Have I told my friends about my horrendous experiences? Sure. Wouldn’t you ?

Serviced in Kailua Kona, very friendly staff, clean service area, very professional.

Very helpful. Was able to do a same day safety Inspection on my CLA250, without an appointment! Awesome customer service & there was a complimentary cleaning and vacuum!

CAUTION!!!! WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!!3 weeks waiting for a part to come in because they had to order it and then ended up losing my car key which is what I was told for the delay. Then when my car was finally done fixing I had asked the service manager Lance Kobayashi if Its and possible for me or my fiance and one of his service members to test drive my car around the block to make sure the issue had been fixed. Lance denied my request and told me that if my car gives me any problems pertaining to the issue which It was brought in for then I could call him and bring my car back to the dealership and hed have it looked at and fixed properly. Believing in Lances word I proceeded to the checkout cashier and made the payment for the part along with the labor which came out to $900, the part that was supposedly replaced was a new fuse box kit which Lance never showed me to confirm it was installed in my After vehicle he seemed to be rushing me out of the dealership for some odd reason which I found out later. After paying for my bill i noticed my car waiting in the dealerships pick up area and was covered in red Dirt. The dirt was so thick that I had to turn on the windshield wipers to dust off the dirt so that I would be able to see out of it. I then noticed some of the other customers cars being picked up and saw that their car been given a complimentary car Wash. So I asked Lance (service manager) how come my car wasnt given a complimentary car wash like those of the other customers? Especially when it is covered in red dirt and moreso when I did not bring my car into the dealership covered.in dirt like that. Lance told me that I didnt request for a car wash thats why I didnt get one.. I told him well I didnt know that my car would be returned to me covered in red dirt. Then I asked Lance if he could have my car washed before I drove home and once again he refused due to his false belief that it would rain soon. FYI Lance, it didnt rain until 3-4 hours after I got home.

Craig is the best in the service dept. He’s knowledgeable, friendly and very helpful!Actually I was recommended to him by someone at there when I had several bad experiences. Others I experienced there don’t return calls promptly and are either not knowledgeable of the way the cars work or rude. Maybe I got unlucky in the past and got assigned to new employees.I believed I fired several before going to Craig! The only complaint I have is that he may get a nervous breakdown one day because he is such high demand!Thank you Craig!

The service department handled a recent recall on my 2010 C300 and I was in and out with great service and a car wash!!

The staff, whether sales or service, has always been courteous, friendly and extremely helpful. Kudos to Bill and Jessica. For all our friends interested in a new motor vehicle, we always recommend Bill.

This company si always effiecnt, timeyly and extremely courteous! We wouldnt wnt ot go any where wlse. Thanksyou so much for your service!!Looking forward to our next trip with you folks.Peace Stuart and Mika Hollinger

Devin was very professional and informative and that is why I always ask for him is my service Rep! Mahalo Devin!

Excellent service from Craig Hironaka as always. A very honest, straight-forward, thorough, diligent, and friendly person. Always a pleasure to deal with.Clean and relaxing waiting area with complimentary water, coffee, and pastries.Great staff all around.

Jeff has always been and continues to be an outstanding servant. Thank you.

Craig is an very customer-oriented service manager. He has taken care of the maintenance of my car for the last 6 years. My car is in great shape thanks to Craig!!!

I live on the Big Island. I shipped my G500 from CA 2 years ago. The last 2 years has been hit/miss support & repair until MB-HNL.I am so happy MB-Honolulu has arrived on the Big Island!And Paulette and team are the best! Couldn’t ask for better customer service.Mahalo

Positive experience, very friendly staff. Thank you

Took my car in for service B and everyone is nice, timely, and professional. Love that they can give you a loaner car to run errands while your car is being serviced if they are available.

Warren Iishi is very accommodating and pleasant to work with.I went to MB for a safety inspection, thinking I would need an expensive repair of my broken drivers seat, but they fixed it for nominal cost.Amenities are nice, A/C reception room, coffee, cookies and WiFi!Thank you

Mr. Craig Hironaka was very knowledgeable and communicated with me and my wife about the needs of our car. He did an excellent job (again.)

Serviceadvisor Mr. Hironaka understand, that he must ask questions to get knowledge of customers needs and expectations before he can help him. He was also ready to listen the answers of customer. Professional work! Thank you very much!

Our service rep Craig is the best in the business.

Very Good Sales Person200% did his best

Craig Hironaka is the best service rep ever!!! Always takes great care of me and my car. Thank you

Your Kona office was friendly, efficient and very pleasant to deal with.

Prompt, Very Courteous service and Recommendation that youd expect from Mercedes Benz of Kailua Kona.Much Mahalo to the Staff and Technician.

Craig did a great job of getting in and out today. My car was repaired, washed and vacuumed in the exact time he promised.

Guests Services Representative Gabby provided top-notch customer service.

Craig as always, is awesome. He always provides excellent customer service.