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Pacific Home Appliance & Distribution
2841 Pukoloa St, Honolulu, HI 96819, United States
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Pacific Home Appliance & Distribution

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Ro
Review №1

This store was not set up properly. Looked very disorganized. Some things werent properly displayed. Not enough sales staff. I walked in the store no one ever ask if I needed help. I will not go there again.

C
Review №2

Servco is not a reputable company. I thought their delivery/installers had ethics, but I was wrong. I bought a dishwasher from Home Depot that included installation. The first two installers arrived and installed my dishwasher and removed my old inoperable dishwasher. Both dishwashers were the same brand and the new one was the upgraded model of the old. They damaged and didnt install correctly. The second two installers were better but created more damage and also damaged the dishwasher.Part 1: The 1st initial installation seemed ok until I checked it. When they installed the new dishwasher, they adjusted the leg to fully up position, this provided an irregular elevation to the dishwasher. Then they forced the new dishwasher into the slot where the old one was. They drilled new holes into counter because they couldnt get the dishwasher in the same place as the old (same dimensions). This set the new dishwasher not in a level position. Then the installers didnt bother to check it. I asked about the spacing on the top (which the old one had the rubber spacer that came with the dishwasher). The installer first told me the dishwasher didnt come with the spacer. I handed them the spacers from the packaging (which had side and top plastic spacers). Then they said that they already finished installing and I should call Servco for an install check (reinstall). I signed the delivery paperwork (VERY BAD IDEA, lesson learned) and started to call Servco. As I called Servco, the two installers, took the old dishwasher out and then the packaging and then took off without saying anything. They were in such a hurry that they left the soft drinks I provided them. Also, they took the operating manual with them. I then checked the dishwasher and found damage on the side of the cabinet they installed. I called Servco and they said thy would send out an install check next week.Part 2: Ok, their install check date arrived and they didnt show up. I called and the lady who spoke to me said they dont know why but it is in the system but not on their schedule. So, they had to reschedule again.Part 3: We agreed on the time window when I was able to take off work to be there. Well, they arrived outside that window. I spoke to the installer about the issues. They supposedly fixed them. They installed the top spacer and moved the dishwasher so the left of the door was not rubbing on the side when open/closing (done by 1st installers). So, upon return to my house, I see that they BENT the metal toe guard at each end. They also did something to the door hinge so opening the door below 45 degrees (half way) makes a scraping sound and also requires more pressure than the first 45 degrees. The right hinge seems to be crushed together.Finally, Servco stated that the damage were not caused by their installers. Since their installers were the only ones who moved/installed the unit, it is either a ghost or the installers did a bad job.I am not a professional installer. If I wanted that much damage to a new dishwasher and the surrounding areas, I wouldve done it myself and not paid for Servco to come out and provide professional installation! If I could, I would give them 0 stars.Ive attached photos of the installed damages.

Mo
Review №3

Gorgeous Showroom, No Appointment needed to view the showroom, the associates were glad to show us around and answer any questions we had. I gave a 4-star rating because of how expensive the appliances are...although these are top of the line appliances there are also some rebates to acquire as well.

Sa
Review №4

Excellent, thoroughly informed outstanding place to buy appliances. Manager Russell is professional and knowledgeable to the product lines you are shopping for and polite. Mahalo and aloha! I appreciate a fine business like this one with my hectic life!

Te
Review №5

Bought a dishwasher tonight for my mother. Worked with Craig and Randall and they were awesome. Had what she needed (special size and color) in stock and gave us a great price on it too. Installing in two days. We checked all of the big box stores they would of had to order it and would have taken at least 6 weeks. We are so grateful. Truly a wonderful buying experience. Will come here first for all of our appliance needs!!!Update!!!!I am back in Hawaii visiting my Mom. Tuesday of this week her refrigerator starts to act up, we unplug it to reset it, etc., but it still isnt working properly. We are now much smarter than we were in January (see my reivew of where we purchased a dishwasher in January) - we didnt waste any time going to the big box stores, this time we went straight to Servco on Wednesday morning. Once there, we were greeted by Jeff Schriber and he took GREAT care of us.The process of buying the refrigerator was totally easy and seamless (Thanks Jeff!). We so appreciate being able to come into the store on Wed and having a new unit installed and working on Friday. Caleb and Kui did a great job of delivering and setting up the new refrigerator! They were so careful and pleasant - did a great job! They did a super job of hauling off the old one too. Left no mess, and everything works as it should. Please let them know how pleased my Mom is. Once again, we received the highest level of service from Servco Appliance - thank you so much for what you all do.

Lo
Review №6

Dropped my truck off for early drop off to have it serviced the next day but, ended up finishing my truck that same day. Dope!

De
Review №7

Good place yo buy your appliances from if Costco or Sams club dont carry it.

An
Review №8

Employees scraped up our brand new hardwood floors and they are refusing to be held accountable. We had just finished remodeling our home. These floors were just installed 3 weeks prior to the dishwasher being installed, and there were no appliances in the home previously. You can see from the scratch marks in the floor that they clearly were caused by the dishwasher being pushed into place. Servco refuses to be held accountable because they say their employee is adamant that they didnt scratch the floors up. These photographs show clearly that their employee is lying. Servco simply refuses to have our floors repaired because they dont want to. Terrible customer service. Dont let them into your home.

Na
Review №9

Has ample parking in front of the building. Leslie T gave us good customer service.

te
Review №10

I bought a LG refrigerator from home depot and home depot have a contract with them for delivery. They came to deliver my refrigerator and they have to go through the backyard to my patio sliding door and they have damage my patio tracking sliding door and I called home depot about it and they turn in my claim to servco and they said they were going to have somebody come over and investigate and that did not happened and I called the adjuster and she told me that they have decided not to replace the patio door tracking and to call my home owner insurance...lol. I would not buy anything else from home depot that has to deliver from Servco.

Te
Review №11

Informative and helpful, very congenial staff very knowledgeable of their products.

Ra
Review №12

Great service

Ga
Review №13

Helpful staff and great service.

Da
Review №14

Good service

Information
3 Photos
14 Comments
3.8 Rating
  • Address:2841 Pukoloa St, Honolulu, HI 96819, United States
  • Site:http://servcoappliance.com/
  • Phone:+1 877-293-1292
Categories
  • Appliance store
  • Cabinet store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–3PM
  • Friday:Closed
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Payments
  • Debit cards:Yes
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