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Impact Computers & Electronics, Inc.
4151 N 29th Ave, Hollywood, FL 33020, United States
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Impact Computers & Electronics, Inc.
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Mi
Review №1

Ive increased the rating due to a phone call from Jose Nunez at Impact. He was very professional and understanding and did his best to remedy the situation, however I wont order again from this site. Thank you to Jose for reaching out and doing his best to represent Impact in a positive way vs the other 2 employees I had the unfortunate luck in dealing with.Buyer beware! Worst company to deal with! Ordered a specific item online, the site stated was in stock. Chatted with a customer service rep to verify the item was in stock and I would receive the item ordered. When I received my order, it was not what I ordered. Tried chatting with Ralph, Sales Manager online and he was very rude and unprofessional. Instead of admitting what they did was a bait in switch, he said things like close your eyes and its the same, it one companys fruitloop product vs. another. Seriously?! Called the customer service line and spoke to some woman who didnt seem to care. Took asking her several times to answer my questions, which was, did they have the part in stock that I ordered? The answer is no, even though the site states it does. Be aware, theyll send you something that will work good enough, but not what you order.

Ia
Review №2

I was skeptical about ordering from them initially but they had a great price for some batteries I needed. They arrived promptly and exactly at described so I wont hesitate to order from Impact again!

Pe
Review №3

The service was very good! And even the refund was earlier on my pay-pallaccount then the payment was written off! Superb!

Di
Review №4

Excellent products, prices & service. My 4 yr old HP laptop battery is not available at HP or any of the authorized resellers. Impact had it and for an unbelievable price. No hassle FedEx shipping. Also I had messed up the order. Ralph & Thomas corrected it at their own expense. Highly recommend Impact.

Le
Review №5

Needed a LCD that we couldnt find anywhere. Impact Computers & Electronics had what we needed for a great price. Shipped and arrived extremely fast and well packed. First screen had an issue so they sent me another one free and fast again. I was able to satisfy my customer quickly. Excellent service, we will be using this company again.

ja
Review №6

Extremely nice. Went in and even offered to pay for a small part and was told it was on the house. Would recommend. Great family feel while being professional.

Ri
Review №7

Canadian Customer: I needed a replacement monitor for an old laptop couldnt locate one in Canada at a reasonable price. Impact Computers & Electronics had a reconditioned one for less than US$100. I read some worrying reviews online but also some considered and detailed positive ones and decided to try. I had to call the help line when something glitched right at the end of the payment process and they were helpful and confirmed the order had been placed and the payment had gone through. Everything else worked out well. The international shipping via Fedex makes the duty payments easy, they call you so that the package isnt delayed more than necessary at the border. The part arrived on time, was easy to install and works perfectly. Nice job. I will definitely use in future if I cant source parts locally.

Gu
Review №8

Ralph and the team at Impact Computers were incredible. I placed an order and quickly received an update and check in from their team. A few days later I received another update while their business was stuck waiting for a new shipment of batteries to arrive. They gave me options and reordered for me when the new batteries came in. I then received another update about the shipping status and received responses to my emails (four of them) the same day I sent each one. Its hard to find good customer service like this nowadays and I wanted to make sure others knew just how much I appreciated the interactions and experience from Impact.

An
Review №9

Great place for electronics and replacement parts. Good prices and great customer service! Highly recommended.

Jo
Review №10

Been ordering from these guys for 10+ years. Ive only called two or three times and recently spoke with Alexa, who helped me with a difficult HP LCD assembly replacement. She was right on the money. As usual, the part arrived quickly, flawlessly packaged, and worked great. Ive only returned one part in all this time, and even that was easy as could be.Highly recommended! (and thanks Alexa!)

Ja
Review №11

Excellent! service!! A1I order one wireless card, they sent me another one, as they mention on the web page, will ship something similar. in this case was a mistake, I was looking for a dual band wireless card and they sent me single band. Still the card was good and compatible with my Lenovo laptop.I contacted them, direct and via Paypal, we straight up the mistake they refund in full! my order and I had to keep the card they sent me.Again went back and order another possible card, that they had in stock and compatible with my laptop. (Lenovo T540p). exchange couple of email before I order. Shipping next day same as before no issues... worked like a charm! I am in Canada and did not have to call them once all done via email.After I received the card and was able to connect to my 5Ghz network. I sent them this message:I want to say thank you for the quick response and service. The card worked like a Charm!Good work! Excellent service. I will keep your company name in mind if I need to find any lost gems like this card.----------Great work Impact.in my case excellent experience and service.

Ka
Review №12

I ordered a part which arrived quickly, however it was not exactly as described on the website. I requested to return it for a refund. The response from Impact was prompt and positive. I was provided with a return number and shipping label within the day and had my money back within a week. I will certainly use Impact again for future needs.

We
Review №13

The service that I receive at Impact Computers is awesome. Quotes are received in a timely manner and any issues that may arise are handled. The customer service from my sales rep is personalized. No matter how big or how small the order it is always handled promptly. Keep up the great work.

Te
Review №14

I love Impact! As a computer repair store we are in need of lots of different parts for lots of different computers. Impact has what I need, when I need it, at a great price. Sales staff is friendly and willing to help. They are knowledgeable and work hard to keep their customers happy. Would recommend them to anyone looking for computer parts!

Ka
Review №15

Competitor prices ranged from 30% to 200% higher than Impact’s, proving that profit can he made without taking advantage of customers, and demonstrating this company has good ethics. This is further proved by their offering of all shipping opportunities available to customers, not just a few that are most convenient to them, allowing customers affordability and fulfillment of urgency.

Ja
Review №16

I didn’t want to leave any stars but unfortunately it won’t let me submit a review with zero stars but that is what this company deserves! This company is horrible. We ordered a part in March. We received it but then a month later, they fraudulently charged my card again without ordering anything. This put my account they used in the negative. We called and spoke with two people and they said it would be taken care of immediately, it wasn’t, which caused my account to accrue an overdraft charge. When I called two days later they said it would be taken care of and I would be refunded the $40 overdraft fee. This never happened. We also said to remove our card from their system, well they lied and today my card was charged again!!!!!!! Don’t ever use this company, they are fraudulent liars and will take your card once and then repeatedly charge it without your permission or purchase!!! Horrible company!!!!

Tr
Review №17

A dent in the universe. That is what Impact has been to my business. They know the industry, the associates are knowledgeable, and their policy is one of the best Ive seen. No hassle RMAs, online order tracking. Ralph is probably one of their greatest assets, when I want something, hes always there to respond. Extremely courteous and professional, doing business with him is always a pleasure. Keep it up Impact Computers.

Ka
Review №18

Very helpful sales people! They helped me find the Ac Adapter I was looking for close to two months. Who would have known that while I was calling Hp for hours the answer was right around the corner, IMPACT.

Ri
Review №19

Searched high and low for a new replacement video card for my sons German assembled Toshiba purchased in UK. After finding a part manual and getting the correct part number, Impact popped up in the search, so decided to give them a try. Chatted with Ralph and confirmed they had the part in stock and could ship to Bermuda. Placed the order and it arrived promptly & well packaged. Their prices are as good as other companies that sell re-furbed parts. Good product, good prices and excellent customer service....

Ar
Review №20

I ordered an HP laptop battery but was disappointed to see I was sent a different substituted one. I really wanted an original after having bad experiences with non-genuine hp laptop batteries so I called to ask for a refund. They promptly refunded the full amount (including shipping charges) and even let me keep the substitute encouraging me to try it. I was pleasantly surprised I wouldnt have to go through the hassle of returning the product and would definitely come back for any parts I need in the future. They didnt need to do that and Ive never had an issue dealt with so quickly.

pl
Review №21

Super happy with my purchase from Impact Computers & Electronics. I wasnt sure what I needed as far as a new laptop screen was concerned, they directed to the correct one. Price was good, really good in fact, better than any I found on Ebay, or elsewhere. Shipping was fast, and the package arrived undamaged.The customer service threw me off at first, because there was zero political correct mumbo-jumbo key words or phrases...(.like the one I loathe the most:... let us reach out to you.) They were direct and to the point, and I had my answer quickly. Very, very pleased.

SR
Review №22

AMAZING customer service. Not only did I get a real person to help with my order, this guy stayed on top of the order all the way. Got in my hard-to-find part and got it shipped in time for Christmas. Very friendly and professional. Highly recommend this vendor! Too bad theres not a 10-star option for rating, because these guys deserve it!

Da
Review №23

I ordered some of the notebook parts with shipping to Poland and even though I had to pay a lot of money for shipping, it was a nice surprise. Quality of service surprised me in a positive way. Even my new battery, which turned out to be defective, hasntchanged my mind. I got a full refund for the product. I can certainly recommend this shop to everyone :)

Th
Review №24

Sales staff was efficient and knowledgeable. They also stocked a hard drive for an older laptop that I needed immediately, thanks to the huge stock they have on hand (look at the virtual tour and see what I mean). I was able to pick it up right away at their warehouse.The only reason I gave them 4 stars was that the customer service lady was so engrossed in her emails and phone conversations that she wouldnt look up my order number when I arrived - then quickly told me to call the business on my cell phone (while in the reception area) to get the order number! Rude, when you consider how little effort it would take to help the person standing in front of her for a few seconds.

V
Review №25

I have had the pleasure of working with Yury at Impact Computers and must say hes been great to work with. Hes attentive and thorough and will take that extra step to insure a prompt accurate delivery. I look forward to continuing to do business with this company and will rest easy that my customers will be taken care of as if I made the delivery myself. Thats how much confidence I have in this company. Top notch customer service.

An
Review №26

Impact is one of the best companies I have had the pleasure of doing business with. They go above and beyond to make sure our companys needs are met, all while keeping a smile and good attitude. They have absolutely helped our company become profitable, and I cant imagine doing business with anyone else.

Ma
Review №27

Professional and efficent Service, easy Order from Germany ... From First contact to Delivery only 3 days (FedEx international Priority), very good price too for my order.. Very satisfied.

Ch
Review №28

I needed a new battery for my laptop, and HP wasnt very helpful a month ago.... then I contacted them again, and they found me a part at IMPACT ... Jose, the rep online, got me all lined up and the part is ordered. Thanks for the efficiency, Jose and IMPACT computers.

Pa
Review №29

Raul is hands down the best sales representative and makes working with Impact hassle free. He always was honest about quality, provided the best pricing, and met delivery dates. I look forward to working with Raul with my current position or any other position I may have down the line.

An
Review №30

Prompt service and great price IF they send you the correct product. I am not a technical person but when a technical person installs a part on your computer and tells you that your new touchscreen digitizer does not actually have touchscreen capability then you go back to the supplier ..Right? I did not have my laptop repaired right away. If I could afford to have it fixed at the time I received the part then I could have purchased a new one. It was Christmas time and I had limited funds. I contacted their customer service and within seconds the Sales Manager told me that I had waited too long to get back with them. Yes, it is a long time, however, receiving a part that was presented to me as exactly what I ordered and it was not leaves room for some sort of reciprocation from the person who did not hold up to their end of the bargain. He answered so quickly without taking any time to even try and see what happened. I guess I should have listened to the other reviews located elsewhere besides here.

Jo
Review №31

I have been a customer of Impact Computers for many years and have always had excellent service. Impact Computes also seem to have most everything I wanted in stock. You can save some money over Dell parts! Dennis in livechat was helpful with todays order. I have recommend them to lots of other friends who have needed easy to replace laptop parts.

Fr
Review №32

Bought a DELL old laptop computer battery REFURBISHED......sounds suspicious since in my 50 + years of electronic business I never heard to refurbish a sealed Li-Ion battery. (regenerate in some cases)Anyway I received the part, installed in my laptop, waited 24 hours....the battery didnt charge.Informed IMPACT which sent me a replacement and told me I do NOT need to send back the defective battery. By curiosity I went to the lab and open (remove the plastic cover) and found right away a cell completely corroded an still leaking. !! (so much for the refurbish)I discarded the battery since there are strict laws about shipping/disposing batteries even more Li-Ion.I informed Impact of my finding.Installed the second battery...guess what.... do not work either. No way to charge.Open the plastic cover and did a individual cell charging and load. Half of the cells are dead and the other half not far behind.Informed Impact of my finding.Impact informed me that they will refund the battery cost $19.95 ( not the S&H !) if I send back BOTH defective parts.Of course since I do not have anymore the first I cannot send it back .....so they gave me a RMA which says the first battery was to be returned too.........to cut short and limit my damages I told to them to keep the $ 19.95 and I will keep the second battery as door stop.

Ma
Review №33

So...I blew a power supply on my work PC on Monday. I promptly ordered a replacement from Dell (at twice the price), who on Tuesday sent an order confirmation that it would not ship for 7 days. After cancelling the order, I did a Google search for the power supply, and came across Impact Computers at 4 pm on Tuesday.I placed a quick phone call and was almost immediately connected to a real person (which is rare these days). Dennis was very kind and prompt, and promised the part would ship that afternoon.Sure enough, by 6pm EST I had a shipping confirmation and a tracking number, and had the power supply next morning at 10 am.I have about 25 Dell computers, and plan to deal with these guys from now on.Thanks Impact Computers!!!!MarkKnoxville, TN

Ar
Review №34

Spoke to Dell customer support and they referred me to Impact Computers. A young man named Ralph helped me with the purchase of my replacement hard drive. Ralph was knowledgeable and quickly had me on my way. He wasnt trying to rush me off the phone like every other 1800 number. I do not usually write reviews, but this is an experience I will never forget!

Da
Review №35

Extremely fast shipping and great customer service from Ralph who was very helpful. They have some good prices on HP parts as well. I plan to do business again with this company.

Je
Review №36

Naomi From Impact Always Handles our high demand needs for replacement parts! She always goes that extra mile. Its very rare that they dont have the replacement part that we need. Parts always ship out that day and being in Florida really helps! Thanks for all you do.

Hi
Review №37

I had a good customer service by phone. They are very reliable company and selling genuine products. Very nice! Thank you!

Co
Review №38

They charged my account then told me they didnt have the part and is hell getting back my money. Very disappointed is this company.

Ma
Review №39

If there was a SIXTH star I would give it! I brought my BRAND NEW Lenovo computer in for repair after smashing the screen. Not only was the repair made well...it was priced right, AND was repaired in ONE DAY!! The staff at the front of the house was friendly and the technician came out to say hello as well. Unheard of! I wish them continued success.

La
Review №40

The Impact Computers & Electronics sales person was both knowledgeable and professional. When the part I ordered arrived in defective condition, their customer service representative immediately issued a refund to my credit card. I would enthusiastically recommend them to anyone in need of electronic parts..

Le
Review №41

I called around looking for a replacement power cord for my laptop. Impact had it at a very reasonable price, but because it was less than $100 they would not let me pick it up, although I work less than 2 miles away. They wanted to ship it to me. Unbelievable!!

Cr
Review №42

I needed the little slide button for the lid/screen of an eight year old, but working notebook computer. Impact Computers had the little rascal. I received the latch button in short order and it was the exact repair part. Good job, Impact Computers!

Ta
Review №43

I ordered a part for my Dell desktop and was having trouble with why it wasnt working properly. Thanks to Ralph on LiveChat, I figured out what the problem is (ME - I ordered the wrong part... DEE DEE DEE!), and was met with courtesy and willingness to help the whole way through! Great Customer Service, Great Experience. Ralph gave me the tools to move forward with fixing my good old faithful desktop! Thanks, Impact Computers, and thanks, Ralph! :)

Ch
Review №44

My company works with Dennis for all parts needs. His service is quick, and reliable to find the exact part or compatible one. I would recommend this business to anyone that is in need of Dell, HP, Apple, and even some printer parts. If they do not personally carry it they try to find it.

Je
Review №45

I spoke with Ralph and found him to be exceptionally professional and able to provide clear and correct information when prompted. The ordering process was entirely smooth, the product shipped same day, and appeared the next as promised. Very happy with Impact Computers & Electronics. Thanks!

Ja
Review №46

I needed an internal battery for my Samsung laptop. Local “fixit” shop wanted $249 ($120 for the genuine Samsung battery and $129 to install)! This was a hard to find battery, with long shipping times from China (a month or more).I found Impact Computers online, and it said they had the battery I needed. Called them at 4:45. The guy said he had the battery, and if I ordered within the next 15 minutes he’d get it to me the next day ... for $75, shipping included! I received the battery at 1:00 the next afternoon. Unbelievable price and even better customer service. I saved $175 by ordering from Impact and doing a 5 minute install. Thank you!!

Ka
Review №47

My computer (Lenovo Yoga 900-13ISK) was dead and I needed to replace the motherboard which I found priced at $250 – $350 on most websites but at only $144 on Impact Computers. I was skeptical but decided to order it and since parts were so cheap, I also ordered a new battery, a new thermal module (+ 2 fans) and a new power socket. It was a total of $200 for the four components. I placed my order last Saturday and called them on Monday to confirm the order, which they did (very friendly btw) and I received it less than 48h later. Not only were the parts in pristine condition, it was superbly well-packed, so much so that I was truly impressed. I proceeded to replace the old parts on my computer and everything was perfect. I am now writing this review from my newly fixed computer.I saw that the company had bad reviews but since I am so amazed by how good everything has been for me, I felt the need to leave a review praising them for the good service. $200 for FOUR parts INCLUDING a motherboard and a battery, shipped in less than 2 days and so neatly packed… I don’t know what to say. Fantastic. Thank you SO MUCH.

Va
Review №48

Dennis Z is great. I email requesting quotes for parts other companies have trouble finding and my end users always get what they need. I quit looking elsewhere. I always go to Impact Computer first for my part-needs.

Br
Review №49

Great prices, great product. Super fast service from Yury! My one stop show for all my computer needs

A
Review №50

Simple transaction handled professionally and efficiently. helpful staff did what they said and product arrived accordingly. good job

Ca
Review №51

HP referred me to Impact Computers for a memory upgrade for my LaserJet printer. The had it in stock and found it in a blink. The associate Dennis was very nice and helpful. On top of that, they are locals, so in a matter of minutes I had my part in my hands. I highly recommend Impact Computers and Electronics !.

An
Review №52

Great service, maybe a little over priced but the service outweighs all of the bad. These guys know what theyre doing, and have saved my job many times by delivering the right parts at the most critical times

Ro
Review №53

I would give a 0 star if I could. Placed order last week for two items they charged my credit card for both items yet cancelled half the order. The one piece is no good without the other. Called customer service still no RMA for the item I dont need and no credit back to my credit card for thwe item they cancelledPoor business practices.Customer service rep was polite but could not provide any answers to simple questions regarding business practices by the company. Stated they called but I explained I have no missed calls or voicemail Then was told they emailed me which was a flat out lie since I received nothing from them at allSince I own a computer business and run a consulting firm regarding networking and computer related installations and ordering I will be notifying everyone that this company should not be dealt with.My bank has been notified and if within 72 hours I have not recieved my credit I will be reporting them to the BBB of Florida and filing a formal complaint.Stay away from Impact Computers very poor business practices

Ry
Review №54

I went to impact to buy a new charger as mine had not been working. After I was about to buy a new one for 45$ they diagnosed the probelm as the power cord and gave it to me for free! They also gave me a mug and a mouse pad for free! Now thats putting the customer first. I will go back 100% for any more of my computer needs.

A
Review №55

The part I ordered was correct & is perfect. The order & shipping were fast, too. I would purchase from Impact again.

Ju
Review №56

Simple transaction handled professionally and efficiently. Helpful staff did what they said and product arrived accordingly.

Ju
Review №57

I bought a lot of parts from them. They have really, really good prices. I always pick up the parts, and the sales people and frontdesk are always trying to help. No claims from my customers using parts from this company.

Sh
Review №58

We simply could not provide the high level of service our clients expect when something breaks without Impact. They always have the parts we need at reasonable prices and get them to us ASAP. Keep up the good work!

To
Review №59

Prompt shipment. Very responsive to return of a part with a quick refund. Very satisfying online experience.

My
Review №60

I received an old all in one printer from my Grandparents and I have been looking for a power cord/ac adapter for it for ages. Staples, office max, office depot, best buy, walmart, radio shack, and even the manufacturer hp didnt have the right one. I was referred to impact from hp and they found what i was looking for immediately, prepared the order and i was done in less than 5 mins. Ralph was my sales rep and fulfilled his position successfully and professionally.

he
Review №61

Everything I asked from Impact Computer, they delivered. I have had so many bad experiences with so called computer tecks, it was so good to get real Help. Answers to my questions. all at a reasonable price. Thank You Guys, Sherry A.

Jo
Review №62

Have had nothing but issues with these guys for over a 2 almost 3 year period where we had to return little less than half of what we ordered because of issues with the orders; wrong part, not as described, not what was pictured, etc.But we decided to give them another chance after not ordering for a year and ordered an expedited part. They canceled the order without any notification and then when we called to inquire as to what was going on, they said we had been banned since last year.Apparently after posting a review of a bad experience last year (which we actually took down), they decided to block my company from placing any future orders because of said review. They didnt try to rectify anything, make things right, nadda. In fact they threw in my face that folks buy 500 parcel orders without issue but is most likely parts like RAM and not very small/specific laptop parts poorly described on their site and have to return because they ARE NOT what I was expecting; or just dont work.Dont get me wrong, I have ordered parts successfully from them in the past and even with my issues decided to come back.But if it doesnt work out or there is any issue? They dont care about you as a customer or even as a small businesses. They even threw in my face that I didnt order much and had to return half the items!!! Which was all due to issues withTHEM sending the wrong part, sending what was not described/ not pictured, etc. BUYER BEWARE!

Be
Review №63

I thought it was over!!!! I was probably this close *insert photo of my hand with my index finger and my thumb skin to skin* to throwing away my computer. You have no idea how long I was on the phone with Toshiba support about my laptop giving me problems. After I spoke to some gentleman in Jamaica (extremely heavy accent) I was finally referred my him to Impact Computers and Electronics. My order was placed, and I received the part in a couple of days. Im not one to comment or post reviews for companies because I think its time consuming, but I had to share the excitement. Thanks to Impact Computers, and some friendly employee named Ralph from there, I was able to replace the system-board that needed replacing, and my laptop is working like a racehorse. I have a gambling problem, so I wont bet that it will beat your computer though!

Ma
Review №64

Outstanding customer service by Dennis. Answered all my questions and directed me to the correct product that I need.

Fe
Review №65

Before purchasing the part online, i gave them a call to make sure they had the part in stock. I was advised the it would be pre order just as mentioned on the website. Guess what happened? My order was canceled the next day with a lame excuse that the item was back-ordered. I called them back and now a different person admits that the reason why it was canceled was because it was a different price online than what they actually can get the part for. Shady business. Keep it up, do the same thing to people and your store will be another computer business that goes under. Costumer Service SUCKS

Se
Review №66

Great availability on parts. they have everything!

Ma
Review №67

Order an optical drive from them, was delivered the next day. Realized that HP had not given me the full part number with model, I ordered the wrong item. Call them and they immediately corrected the problem.will order from them again.

Bo
Review №68

Thank you technician Felix for quality and fast service

Vi
Review №69

A one stop shop. Not only do they sell parts but they also service OKI Data printers. I brought my printer over because I had warranty with OKI Data, and the company (Oki) recommended Impact. Its funny because Ive been doing business with Impact over 2 years already, and had no idea I can get the printer serviced there. Ralph is extremely knowledgeable and had the printer ready in about 10 minutes

Ne
Review №70

I bought procesor and ram memory for HP 6450b. Processor working fine but ram memory isnt compatible. But I will say B- (express delivery)

Ma
Review №71

Our order was cancelled without anyone from the company contacting us. Then the CSR was extremely rude on the phone when contacted. Said our account had been closed due to a return in 2017. Again no one called to inform us of this. VERY UNPROFESSIONAL!

Al
Review №72

Bait and switch. They write good reviews all over sites to make themselves look good. Bought a Li-Iom battery from them. They sent me a broken one. Told me I could keep it since it was broken and they didnt want it back. I took it apart to see what was wrong. Many cells were completely dead (worn out) and two had actually come loose from their connectors. The second one they sent was a Ni-MH battery. Completely incompatible with my laptop. They did not give me my money back until I posted the email I sent them through a message on eBay. They called me a scam to my face and in public. I will never be purchasing from them again.tl;dr Very shady company. Stay away if you have a choice. Look at the people who post good reviews. Posted 1 review. Not suspicious at all right?

mu
Review №73

I went into this place looking for a replacement screen for my Iphone 4 that i dropped and i came out with a repaired Iphone that i didnt have to do myself. Apparently these guys do phone and computer repairs and are extremely fast as i tested my theory by bringing my damaged macbook. I gave them the machine in the morning and i had it in my possesion in the afternoon. I love this place and how fast they are im going to continue bringing my electronics to this place when they break ( i have kids they tend to break things lol )

Ri
Review №74

Tarcisio did an excellent job on a DOA part, getting a replacement sent.

Jo
Review №75

This is the WORST company to do business with. Ive ordered something from them two times and they screwed up my order both times - 2012 and 2015. I just ordered a part on 3-9-15 in the early afternoon. Later that day the status stated -processed, will ship today. Two days later the status hadnt changed. I called on 3-11 to find out and was told it would ship that day and upgraded my shipping. The next day, 3-12, I get an email saying, Sorry, that item is on back order and dont when it will come in, and gave me a refund. Meanwhile, I lost a customer and Yuri didnt care and didnt want to help me. He just laughed and said, Sorry nothing we can do. This is typical of their customer service. This is a Mickey Mouse operation. They never know what they have in stock. Theyre just guessing. DO NOT ORDER from them. They will just mess it up

Al
Review №76

Need a Toshiba motherboard,K000126520 - Motherboard Assembly For Toshiba (qosmio X770 / Qosmio X775)Is it a brand new one or a refurbished ?Thx a lot....

Su
Review №77

Thanks so much to Jose, who provided excellent service for the product that I needed to purchase. I was referred to this company, which says a lot for a computer part that was no longer stocked by HP. I am glad I found Impact Computers

Sa
Review №78

Thank you for the hard drives, these were exactly what we needed! Outstanding, prompt service and fast delivery also!

Jo
Review №79

Sure place an order with this company and pay for overnight delivery. Only to get an email that they do not have that part in stock and it will be weeks getting it. Then they just cancel the order all together. I would not order sand from this company!

bl
Review №80

Nothing to complain about. Hardware delivered on time

To
Review №81

Great Products & Services at a very low prices....

Vi
Review №82

Nothing to complain about. Hardware delivered on time.

Je
Review №83

Ordered the wrong part, but received a full refund the same day I asked, great customer service.

Wi
Review №84

I did some business with Impact Computers not much, Tarcisio was the one who took care of me the most because of the fact he speaks Portuguese, he was very professional and did a really good job on getting the product to me, I recomment Impact Computers.

Ga
Review №85

It always Pleasure to work with Ralph Tamayo.

Ar
Review №86

They sent me the wrong DC in connector for my Toshiba laptop, but they immediately replaced it free of charge as soon as I notified them.Art

Sa
Review №87

Very satisfied with Impacts service and quality!

Mo
Review №88

They did the right thing. Thank you.

El
Review №89

I needed a part, found it on your site, placed an order, the part arrived, it works. I had a good experience.

Pe
Review №90

Great service!

Mo
Review №91

Did what you said you would do at the quoted cost.

Er
Review №92

Good

A
Review №93

Quite satified- thanks!

re
Review №94

Grateful with the service provided by this company, good products, speed of deliveries and guarantees. They answer all your questions and doubts very quickly. Excellent sales staff, good communication and they keep you informed to follow up on your order. Without a doubt recommended

Information
65 Photos
94 Comments
4.3 Rating
  • Address:4151 N 29th Ave, Hollywood, FL 33020, United States
  • Site:http://impactcomputers.com/
  • Phone:+1 954-920-3100
Categories
  • Electronic parts supplier
  • Computer repair service
  • Computer store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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