Just wanted to say thank you to the gentleman at the service desk earlier today for helping me find the right screws to put my license plate on securely. He was extremely helpful and very kind. Excellent customer service!
Friendly staff, great selection of misc. hardware.Paid .69 vs $10.00 online elsewhere for a needed bolt.
Locally convenient, very helpful but pricier than big box stores
Great service!!! Friendly people. Will certainly shop there again!!!!
Masks required even for vaccinated people, will never shop here again and avoid this location from today on! Other Ace locations actually do not have ridiculous requirements like this. Do yourself a favor and shop elsewhere people!
Great place to shop. Knowledgeable help.
You will find the facilities clean, well organized, and stocked. A little out of site but not hard to find. First visit was positive and I will probably return.
This Ace store looks like its going out of business and is being ran by a lunatic and his minions. Wont serve you if you dont wear a mask, vaccinated or not. Had all the employees confront me and I was told I needed to go to Lowes or home Depot. Then Jeff the manager decided he had to get in my face as I left. Very rude and and just crazy. Masks for ever here. Violating civil rights denying service.
Store will not process online ship to store orders returns.
They R very helpful when it comes 2 customer service.
They’re a pretty knowledgeable and fairy friendly. While looking for certain light bulbs, I got a real education on what to look for. It’s also nice not to have to park so far away like I would at Menards or Lowes.
Store does not follow corporate rewards and coupon program making the App, online ordering, and rewards system effectively worthless. Better to go to the Zeeland Ace store.
One of my year-end grievances: This is a really nice store but last summer, I did have two old codgers tell me, a woman, that there was no way to fix my once used, fairly new weed trimmer. It just needed the head removed and plastic blades replaced. They demonstrated this inability to do this by using a tool that was obviously the wrong size. As I was watching, I could see that the brief theatrics were beyond amateur. Then, they had the nerve to tell me that it wasnt fixable. Any person could see that the two of them were incapable. I had it fixed, no problem, later on. It was unfortunate that my late father bought this, with no tools or instruction book, from a local dealer, and he bought it with me in mind. He knew his days were numbered. Father died only months later. He wasnt completely well when he purchased this trimmer (not the best rated Stihl trimmer, by the way) but he thought they were nice guys as they gave him a John Deere hat. CHEAPSTER crooks do such things. Anyway, if you want basic advice on how to fix a basic problem DONT consult with the old wasps in this place.
Staff helped me locate some electrical connectors very quickly.Everyone was friendly and service was great!
Always so friendly and helpful. Plus they carried everything to my car. Really like shopping here. I asked for paint match for two different colors and the employee took his time to carefully prepare a swatch to ensure a good match.
They didn’t open until 09:00 but the staff was very friendly.
Do not shop at this store unless youre ok with wearing a mask. Almost a month after the CDC lifted the mask rules, they are still making everyone wear a mask, or no service.
Needed to get a couple things. I was told I needed a mask regardless of being vaccinated. I left and went around the corner to Menards who had everything I needed.
Ace Hardware Southside Holland always has great customer service. Thanks for loading my heavy purchase into my trunk.
Had what I wanted, friendly staff
People are very helpful and Ive very nice.
Great home hardware store always helpful
Nice store has alot of stuff here . And always clean
Requires Mask even for vaccinated people. Very unfriendly people
I recently used this Ace Hardware to replace the screen on a sliding screen door. I called several places and then called Ace. Should have called them first. They did a great job and it only took a day. Thanks Ace. Keep up the good work.
Much like any other Ace hardware store, Holland Ace Hardware provides excellent personalized service. People greet you and see if they can help you in any way and every way possible. I especially like the fact that I can get specific individual bolts or screws or nails and not have to buy a whole box of them. And its so much easier to do than in those big box stores. So if you want great service, excellent selection, and the occasional sale, go to your nearest Ace Hardware. My preference is Holland Ace Hardware.
Was sent here by Ego to test our battery mower. They were very courteous and kind despite Ego sending me on a wild goose chase.
As a broke single mom, when something breaks, I just go straight to Ace. I know I can walk in the door, tell whoever greets me what I need and within minutes Ill have it and be on my way. That service is the best!
Its great to get in and out
Had everything I needed and good service too. Very convenient location
The staff always does their best to take care of me! Had an issue recently with a new purchase and they fixed it with no questions asked. Great team, great quality!
Always friendly
Nice selection of disks for disk golfing... friendly service... great place to sho...tell John I said HI.
The best hardware store in Holland.
Helpful salespeople. They carry a lot of things even out of season
Super friendly! Massive inventory of household items down to and including pipe cleaners! Good prices! A local institution! Bravo!
BUY HERE REGULARY
Alway great customer service!
Love coming here compared to the big box store for odds and ends. The staff is helpful, and prices are not much more than bigger stores. If they dont have the filter I need for my humidifier, they order it and call when it comes in. Good old fashioned customer service!
Very nice but no ceiling fans....
Great service. Good selection.
Good peopleThey know where everything is at.Unlike the box stores.Like going here
Fabulous! I bought a grill this morning, and they delivered it so fast they almost beat me home. Faster than Jimmy Johns. Great service, nice people. Thanks!
Great Hometown Hardware Store. Always seems to have that one special part we have needed. Great customer service also!
I usually go in here to do my ups returns for Amazon... The good thing about this place is that they have extended hours. The ups counter is towards the back but someone up front usually helps with the parcels.Please note - shop is not visible from the made road, eclipsed by the church.
Has a lot of things you need and they work on small engines.
A secret gem in Holland...not as big as a Menards or Lowes but decent selection and the employees are helpful, courteous, friendly and always remember me. Plus they can not only exchange propane tanks, but sharpen knives.
Very helpful staff. We bought our snowblower from here. The next season it wouldnt start. They had it repaired within a couple hours at a reasonable price. They are also a great place for window glass replacement.
Knowledgeable staff
Felt like I was intruding on the cashiers personal life. She seemed irritated to have to put her phone down to help me, and couldnt get me out fast enough so she could pick up her phone again.
I had to come here for my ups pick up. The guy helping me needed id with the address on it. Apparently ups doesnt care if you marry anyone if they dont have the same last name they wont release it. So I waited quietly and got my id the guy was rude and sarcastic when I gave him my id. I would not come here for anything else and if I did I wouldnt buy it with their lack of customer service skills. I advise going elsewhere if you actually need supplies to a store with better customer service.
I went to here this weekend in horrible weather. My window was stuck fully open in snow and 30+ wind conditions. I parked a little ways away and came in to buy plastic sheets and tape to cover my window for my 2 hour drive back from school. I had fast and helpful service and went outside to try to patch the window. The man who had helped me, Brian, must have noticed me trying to fix the window in the horrible conditions and came out without a coat or gloves to help me cover my window. What would have taken me 20 minutes was done beautifully in less than 5 minutes! This is the place to go for quality service.
Knowledgeable staff. Very helpful. I will be back.
Excellent 👍 hardware store close to home any thing you would need to include in a kitchen sink !🤗
Excellent staff and well stocked store. Also have what I need and knowledgeable staff to answer all my questions.
Ace is the place to go if you are doing a home project or you need something like paint I go there all the time.
Been going there for years now, always helpful and willing to do what they can to help you.
I went in to purchase a sample paint that was on sale along with my 2 daughters. All 3 of us are doing our own chalk paint projects. The owner was in and since he knew we were together he refused to sell to any of us. He stated he was not making any money on this particular sale. As far as I am concerned as rude as he was he will never have a chance to make money off of me - Ill go to Zeeland and be treated like being their customer means something to them!!
This place is the best! The staff is friendly, knowledable and its much quicker than going to any big box store.
Good helpful people who took time to answer my questions and show me my options
These people know their stuff best place to get home related repair items.
Everything you need for the home & friendly staff.
Knowledgeable staff
Dont know why it was so hard to pry myself away from Menards? Jokes aside considering I live on blue star, going here saves me so much time. Menards has its place, however if you need a few items going here will save you SO MUCH time. Havent spent more than five minutes here and that includes parking!! Prices are actually fair, even more so with the ace rewards, and in some items actually close enough. Give them a chance if your time and your legs mean something ( joke about Menards because you park far away and walk for a mile inside).
Great local hardware store. The team is super friendly and helpful!
Service was great. Store was clean. Prices reasonable.
Friendly service. Some items better quality and lower prices than big box stores.
This is my first stop. Helpful staff. Good variety. I can buy a handful of screws, I dont have to buy boxes of 100 or 1000.
The staff in the store seemed nice but my attempt at online ordering with in store pick up was my worst customer service experience ever.My product went to the wrong store and their customer service did absolutely nothing extra to make it right or assure it got resolved quickly.The guys in the store were helpless to fix the problem. So much for trying to buy local.
Very well staffed with courteous team members.They really try to help you and fill your needs.
I have a health reason that doesnt allow mask wearing. They treated me like I had leprosy and ran me out of the store. I will be calling my attorney for disability act.
Went in there awhile back. Four young people that work there were to busy chatting with each other then to help customers. I couldnt believe it!
Great hardware store with a very helpful staff
Clean, organized place. Employees are ready to help you find what you need.
Good and friendly service, they always politely ask if you need help finding thing and are overall friendly people. Their prices are good too.
Always helpful. They always have the esoteric items I need.
Awesome assortment of tools and friendly helpful staff
Difficult to get thru construction but staff made it worth it by helping me quickly get exactly what I needed.
Lil high on prices buttt
Great store, very helpful, stayed open a few minutes past closing to allow me to purchase paint and even shook the can
Truly the home of the helpful hardware man.
Limited stock
Friendly staff. Easy to find thing I need in a pinch.
Great attention/customer service provided by employees at Holland Ace.
If youve got old single pane windows in your house and you need a replacement piece of thicker glass, this is the only place in town that has the thick glass in stock. No extra fee for cutting it, theyll have you ready to mount it up while you wait.
Always super helpful and most employees there are very knowledgeable. Very strong customer service.
If you are a female and expect to get help at this hardware store, go elsewhere. The owner on numerous occasions has treated me rudely and apparently does not care about people that frequent his store. I will now take my business to Ace in Zeeland.
Very helpful staff! Found just what I needed! Thank you!
Out standing people!!! always help and assist in any situation, very polite employeesThank youACE
Hands down the best Hardwear store in town! They have at least 99.9% of the things you need for any project and if you can’t find something ask one of the people in the store. They will go out of their way to show you not only where the product is but educate you on the features and benefits. It’s like stepping back in time to when people actually cared about customers. If you need a grill look no further. Weber grills are the est you can get and Ace has them. Do yourself a favor and shop local. Shop Ace on Lincoln I’m Holland’s beautiful Southside! Tell em Junebug sent ya!
Turn away customers due to now they demand mask be worn....even if you have health isues..never shopping here even when we reopen...
Always helpful and friendly. Grateful for the local hardware store.
If you have a need for speed this is the place. Extremely convenient.
Nice place to go for alot of items.
Great for quick stops, their location is a bit weird though being directly behind another building.
Needed new snow shovel. Everyone very helpful.
Best customer service. They go out of their way to help you out
As always very helpful for the creative, uneducated hardwear wanta bes.😊
Went there to just pick up a paint roller 10 minutes before close time and they were already shut up. Suggestion is not to post hours if youre not going to honour them.