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De Luz Chevrolet
175 Wiwoole St, Hilo, HI 96720, United States
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De Luz Chevrolet

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Je
Review №1

I had a great buying experience here a few weeks ago. Rudy was super friendly, honest & made the experience really easy. I got a fair price for my trade in, and was happy with the deal I got on my new truck. I would definitely recommend going to see Rudy if you are in the market for a car!

Ja
Review №2

I had a great experience today! Got exactly what I wanted and a great deal. Excellent customer service with Carly. The lot is very empty at the moment but when they get more inventory I would definitely recommend shopping around here.

Li
Review №3

We had a situation that caused us to spend money getting a problem diagnosed at our mechanic, as we suspected it was something not covered by our extended warranty. He discovered that the was a problem caused by Chevrolet to begin with and that a work order had been issued to fix the problem. The truck we purchased from DeLuz did not have this problem fixed before we purchased it. They have since taken care of it, but when we asked to be reimbursed for the money we were out for the diagnosis, their Sales Manager flat refused and didn’t even offer any other alternative solution to our situation. No apology for the inconvenience and money spent for a problem created by Chevrolet that should have been taken care of before we purchased the vehicle. Total lack of respect for us and our problem, horrible customer service, no thinking outside the box to try to somehow appease a customer that Chevrolet put in a very bad situation. We even emailed the CEO of DeLuz and never heard a word. I guess that’s the attitude they have for being the only Chevrolet game in town.

Na
Review №4

Good service and selection. I could test drive any vehicle I wanted. Benny is a good salesman. Kind and considerate. I love my TRAX

Ca
Review №5

Everyone was helpful and very pleasant. Policy and all paper were explained step by step and questions answered and explained. Were happy with the outcome of the sale. Aloha to the staff.

Cy
Review №6

Very helpful staff!

Ch
Review №7

Was helped by a man named Chelsey. He was great. Very informative and wasnt upset when we changed vehicles half way through the paperwork. Has even called since our purchase to check and see how we were liking the new truck.

Mi
Review №8

The dealership service department was very helpful, taking care of my vehicle and getting the repairs done quickly. Everyone was courtesy and easy to work with. Especially Kauoa and Kekoa.

Be
Review №9

They were very friendly and respectful. Thank you so much Chelsey & Isaiah for helping me. I 💘 my trax.

Ro
Review №10

I heard good things, now i will see how my experience is. Will update soon.

Ko
Review №11

We also purchased a Chevy Colorado having issues with the transmission.They refuse to acknowledge the problem. Do whatever you can purchase a vehicle someplace else.As we increase our service Fleet we will do so with other dealerships definitely not this one.

Ji
Review №12

Great customer service 👏

Ry
Review №13

Awesome no pressure no bs environment. Highly recommend! Go see Juan, Dewey, & Jon. You will not regret it!

Ti
Review №14

DeLuz Chevrolet has the worst customer service for warranty work and I will never buy A GM product due to the poor service Ihave received. I never received a call back about my main transportation and a very important vehicle for me and my family.

Jo
Review №15

Deluz Chevrolet has excellent customer service pre purchase of one of their vehicles. However if you end up having problems with your brand new vehicle as we did the great customer service stops right then and there. Take note of the Chevy Colorado and transmission problems and hesitation. So far weve been told by the owner and sales manage this is normal operation for the vehicle while their head mechanic has informed us that there is a known issue with the transmission but there is at the moment no fix.This was the situationcwith out 2020 Colorado. Posted on youtube

aN
Review №16

Dealt with salesman Chelsey and he was very helpful. Answered all of our questions accurately, walked through entire lot with us until we found exactly what we wanted. Every vehicle we stopped to check out, he answered our questions. Very helpful, friendly and humble. Lots of patience. Just the kinda salesman I would go back to see. Love my Chevy!

De
Review №17

Of course I am gonna like this place....I bought a new truck from them..so far I am very, very happy with my purchase... Also all the people there are really nice...

Ch
Review №18

The truck are beautiful. I like the ones that are different colors than silver or white. There is no high pressure salesman. They listen to you. The test drives are great.

El
Review №19

Bought a 2019 Bolt here. Decent pricing. Friendly sales/ financial staff. They introduced me to the car service staff, area and parts department.

Jo
Review №20

Excellent customer service and they were also so nice to my kids. They gave my 4&5 yr old coloring books, crayons and erasers to keep them occupied. Definitely recommended

JA
Review №21

Love this dealership! Alex is the best! We have already bought 2 vehicles there and will definitely be buying from them again in the future!

Ma
Review №22

I recently purchased a pre-owned Toyota Prius C. I am very happy with the purchase. My special thanks go to Ray, from the sales team, who helped me buy the car and also get insurance for it. Ray was very patient and helpful with all my questions and concerns.

Ge
Review №23

We havent finish purchasing our vehicle but Isiah is AWESOME!! If you want an honest sales person who wants to help you get the best of the best for BEST (wow made a new slogan haha) check out Isiah! My fiancee and I are so happy we got to work with him especially after all the sneaky salesmen we got use too lol.

Fo
Review №24

The people working up in the front were nice and polite but theres one particular guy thats not so nice but Im not gonna say his name, he seemed really irritated and it sort of irritated me.

Ca
Review №25

I love delux dealership they have an awesome team

Sh
Review №26

Excellent service! Ray was tremendously helpful and courteous, and they worked hard at helping us find financing, in spite of some roadblocks we hit along the way. Thank you!

To
Review №27

They sold me a rental car after I asked them numerous times how they obtained the car. Of course they said it was a lease trade in. I looked at a car fax report and it mentioned nothing. I only found out a year later when I tried to get rid of the car that I ran my own auto check and found out that it was a rental and bought at auction. I went in my paperwork to find their car fax and they must have taken it back after they showed me. Luckily the car was under manufacturer warranty to fix all the problems I kept having with it. They also give terrible trade it values and wont even get up to look at them. Just keep saying $1000. I also had a salesmen send me a nasty text after he found out I bought the car from another salesmen. I only had a 2 minute conversation with the first. I was in no way working with him.

D
Review №28

Pretty good selection of trucks, prices are high though.

Ka
Review №29

Not worth the time. Wasted 4 hours there with my family. Assistant manager told us straight that being approved for an auto loan ment nothing to them and pretty much said that our money is no good. So after hours and trying to find a deal we left with sunburns and crying kids.

Cl
Review №30

Not pushy, friendly service. Just nice people to work with

sa
Review №31

Friendly n very helpful. Very informative.

Pa
Review №32

M.keiling seems have not done her homework about Fords. Chevy stands up behind their product. Ford 6.0,6.4, 6.7 powerstokes and their automatic transmissions a lot of problems. Class action lawsuits against them.Buy chevy. 2002 duramax 206000 miles going strong!

Da
Review №33

Great sale people great cars

To
Review №34

Best car buying experience of my life.

Zi
Review №35

They take care of their customers. Mahalo!

Ga
Review №36

Horrible service I bought a new Chevy all star that had faulty tires I took it in to the dealership and they said it was not a warranty item I then took out my warranty which said it was so the service manager said they would order new tires for me one month went by they said they were on backorder two months went by and then they told me that the tires were not ordered then four months went by they said my tires were in I brought my truck in waited all day and then they told me they had the wrong tires they do not care about their customers or if you’re happy or not six months has gone by I still don’t have new tires The service manager is the most laziest person I’ve ever met in Life I will never buy from this dealership again or I will never buy a Chevy again

Ma
Review №37

Big Island Toyota is the best auto dealership on the island!

Je
Review №38

Bought a car and truck from them, the salemam ( Cody ) listened to us on what we wanted, and found them in the price range we told we could afford.

Ma
Review №39

Dont go here. These people are just lazy scam artists go to ford.

Th
Review №40

Have to go to the Toyota dealership to buy chevy parts.

Mi
Review №41

Awesome customer service

Ge
Review №42

Stay away steer clear go to another

Ra
Review №43

Top. Notch!

Ch
Review №44

Worst service!!

Ca
Review №45

Friendly people,! !

Information
25 Photos
45 Comments
4.1 Rating
  • Address:175 Wiwoole St, Hilo, HI 96720, United States
  • Site:http://deluz-chevrolet.com/
  • Phone:+1 808-961-3015
Categories
  • Car dealer
  • Auto repair shop
Working hours
  • Monday:8AM–4PM
  • Tuesday:Closed
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Offerings
  • Oil change:Yes
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