I visited the Hillsboro, OR location last weekend and had the pleasure of working with Gene. He was very friendly and helpful. What I appreciated most was that he showed me mattresses that weren’t the most expensive in the store (unlike other places I have gone). I was able to find a quality mattress that I loved that wasn’t ridiculously expensive. Gene made sure we got my order delivered within 2 days so I didn’t have to wait several weeks unlike other furniture stores right now. Our delivery men, Juan and Omar, were great as well. They were quick and didn’t damage anything while moving the mattress and base around. Overall, great experience and I would definitely shop their again.

Great friendly service and I got the best deal in town! I waited 5 weeks for a bed base from another mattress store with no sure delivery date. Mattress Firm had several in stock and I got a much better base within a week. Very happy!

Mathew was great. He walked us through their procedures of the different brands and firmness of beds and gave us his card when we decided not to buy. We went to a few different companies and although they had comperable and even cheaper beds the level of customer service was not on par with the this location. We purchase a bed from Mathew that day. We will go back for our other bedding needs as long as we are in this area.

Knowledgeable salesperson who gave us a good amount of time to try everything out. Very positive experience.

We went in last week looking for an adjustable bed for my mom. We spoke to Joseph B. He was very friendly and helpful and was thorough in showing us all of the options that would work well. The prices were fair and reasonable. We ended up buying a twin adjustable and so far my mom absolutely loves her new bed. I would highly recommend this store if you are looking for a new bed.

Absolutely the best customer service I have had in a very long time. Kind, courteous, and genuine. Michael Mayfield went above and far beyond to assist my needs. I’m blown away, and will always be a Mattress Firm customer, and will share my experience with anybody that is looking for the same expertise and experience. Thank you Michael, It means the world to me for your help in my situation.

I have been looking at mattresses and had a bad experience 10 years ago when we bought our bed, so the thought of having the same thing happen was not something I was looking forward to. I went one place and the person helping was very pushy, trying to get me to buy something I did not want. Another place, the guy followed us around and didnt offer much assistance, so that was annoying. I stopped at Mattress Firm and was not expecting much. The guy that helped me, Gene, was very helpful. When I told him what we were looking for, he showed me exactly that and explained the differences between the ones we were looking at. We left and did research and went back a day later to make the purchase. Gene was great to deal with, very friendly, never felt pressured into anything. He helped us make the choice for us, not pushing for the most expensive one. I highly recommend this Mattress Firm store, and if you go, ask for Gene. Thank you again!

The customer service was amazing! The salesman was very kind and we even got to try out the mattress on site! I highly recommend! I’m a newly postpartum mom so I needed a great and affordable bed, that could last me a long time and that’s exactly what I got!!

Mike M, the salesperson, was knowledgeable and friendly. Mattress firm caries a good selection of quality mattresses and I would be happy to shop there again.

We have dealt with two salesmen at Mattress Firm and we felt they were very knowledgeable on any mattress we were interested in.. we get our new one delivered on Sat so will post on how our choice works out after a couple of weeks..

Clint was excellent, very helpful and understanding and cheerful. I was allowed to try all options, all my questions were answered. I am excited to receive my mattress and adjustable bed Monday.

Wow! That’s all I gotta say! Gene made the whole process such a breeze! He made us feel right at home! Very friendly! Very knowledgeable! And extremely patient with us! He is such a cool guy! Shout out to his co-worker as well! Super nice! Definitely recommend this place! Too bad mattress are supposed to last about 10 years, or else we’d come in all the time!

Gene gave us great service and excellent demonstrations on the mattresses, adjustable base and the benefits of a great night’s sleep!

Joe was more than helpful with the entire experience. Thanks for making our experience a positive one. I have already recommended people to him for there mattress needs.

Gene and Michelle were both awesome. They are professional, helpful, and respectful of our needs. I highly recommend this store. We were not so happy with the other store, near Tanasbourne. But this store was fantastic. Thank you so much for being so responsive and understanding of our needs.

The service and friendliness of the Mattress Firm staff was beyond measure. Sales associate Michelle Stein went above and beyond to get me an excellent deal on an excellent mattress. Tried several other shops, no need to ever shop any where else... other than Mattress Firm. The best mattress buying experience ever. Thank you Michelle, and thank you Mattress Firm.

So nice!! Tye man was really straight forward and made finding my mattress easy and fun:) and got an amazing deal!!

I had a great first experience with Mattress Firm. I was looking a mattress for my 3 year old and our sales rep,Mike, definitely hooked us up with a good deal for good mattress and fast delivery 🚚. My daughter loves her first new bed with new mattress🤩. Mike was very kind, helpful, professional, and had great sense of humor. Him and his co-worker ( I don’t remember her name sorry) were both very nice and made our shopping experience great . Am definitely going back their when am ready for a new mattress for myself . Customer service is 💯 on point

Working with Mike was wonderful! I didn’t know what mattress I needed all I knew is I needed a mattress that wouldn’t hurt my back. He went above and beyond and succeeded our expectations

Michael Mayfield was so helpful in getting our mattresses delivered from Oregon to Arizona. He went above and beyond in helping us and took a lot of stress off of our plate, especially during a pandemic. The customer service was impeccable!

Michael was amazing, he helped my husband and I find the perfect mattress.

Had a great experience with Joshua Grek today. He clearly was interested in what met my needs and not just pushing some promo. His friendly and knowledgeable service definitely played a role in my decision as to stop shopping and just buy. As a former retail manager; I know it’s not everyone who trusty puts the customers needs first - that’s the kind of service that wins you loyal customers. I’d work with Joshua again without a second thought.

We were given excellent service

Jaime was amazing, as soon as I walked in she greeted me with a great attitude and helped me find what I needed in seconds. She gave me great recommendations and got me a great deal. I highly recommend coming here and working with Jaime for your mattress needs.Thanks so much Jaime!

Michelle is the best and super nice. She will make you feel good about your purchase and really puts in effort to help you find what’s best for you and your family. Ask for Michelle! She’s awesome!

Great, friendly customer service ! Very glad we found a great mattress, and it was even on sale !

Jennifer was very helpful and she was a great sales person thanks Jennifer we will be back because of you .

My Brother in law took me and my husband to mattress firm yesterday in Hillsboro because he himself had such a wonderful experience. Our sales rep Ray was amazing. She was very helpful and informative. She called around to help us find what we were looking for and made sure to keep us within our budget. She helped us find the perfect king size mattress and bed frame. We ended up also purchasing a bundle deal to go along with our new bed. We’re very happy and excited about our purchase. Thank you so much Ray for being so patient and amazing with us!

Sales lady, Jaimie was amazing best customer service Ive had in a long time. She was knowledgeable and helpful but not pushy. Cant wait for our bed to arrive in 2 weeks!

Holly was amazing. Great customer service. She was patient as we explored the Tempurpedic lineup of mattresses that you offered. She answered all of our questions. We were spending a lot of money and wanted to make sure we made the right choice. She didnt make us feel pressured to make a purchase. In fact, we didnt purchase until the next day. She was professional, conversational and friendly. We got the bed set up and have spent two nights on the bed so far. It is amazing and worth the money we spent. The delivery men were exceptional and quick. The overall experience was amazing. Thank you Holly and the delivery crew!

Thanks to Mike Mayfield at Mattress Firm Hillsboro! Mike was courteous, pleasant and very patient and super knowledgeable about the different mattress. He took his time explaining our different options. It’s nice to see there are still people who care about people and want them the have a great experience. I’ll will definitely be back and highly recommend Mike Mayfield.

I purchased a mattress for my mother, who lives in Forest Grove and Mike was extremely helpful... Thank you!

We had a great experience at Mattress Firm. Working with Michelle was an easy, low pressure process and we ended up with a fantastic mattress we love!

Mike Mayfield at Mattress Firm was a great help to me in finding the right mattress and box spring set for my bed and also helped me get a great deal. He was professional, very pleasant and great to work with! I will definitely go back to Mattress Firm and work with Mike Mayfield next time I need bedding.

I would like to rave about the service I received from Brian Pham! He was professional, knowledgeable and patient. His customer service skills were top notch. I am so pleased with the overall experience and my recent purchase! Thanks again to Brian!

Worked with Jamie. Excellent sales person. Very thorough. Explained benefits and financing. Really treated us well. Highly recommend and will be going back for when my daughter needs a bed.

Great service! Special shout out to Dan for being so kind and understanding when my sister and I were trying to buy mattresses for our new apartment. This is my first time moving away from home and he helped make things less stressful. He helped to educate us on future purchases and wasn’t pushy. He just wanted us to be taken care of and have the perfect starting mattress.

Rae was fabulous, she really went above and beyond with customer service. Very friendly. Was awesome with my son who was the one getting the new mattress. She also had her coworker check other stores to transfer the base in. What a great team. Thank you for hiring such great people! We will be back time after time! Worth every penny and more! Dont go anywhere else. Cant beat them for price,quality or customer service!!!!❤❤❤❤❤❤

Great place to get a Mattress.... They listened to our needs and found a great match.... Very happy...

My husband and I had a great experience with Jamie! She was so nice and professional. She worked with us and got us exactly what we wanted!

I have not been going out of my house because I have an auto immune disorder, and my bed broke. I called up Mattress Firm and they talked me through all my options and got me into a king size bed for $300. I slept on that bees for 2 month and the memory foam didn’t feel right. No questions asked they took it back, gave me full replacement cost and free delivery and helped me find an even better bed. This time I went in, I suggest going in and laying in beds to find the one that suits you! But if you can’t they can still help you.

We just bought a couple of mattresses and pillows in this store, our experience was wonderful! Danny Guerrero was kind, informative and helped us to find out the perfect bed set! Also, we save money. Now, we are happy having a restful sleep every night. We recommend this store and Danny.

Mattress firm is by far the best mattress store around! I went to a few different places and did find I better deal with their competitors BUT because their manager Dan had such an amazing and professional attitude I had to go back to see if they would work out a deal with me. And oh they did they matched that price and more! I highly recommend this mattress store to anyone and everyone! Thank you so much Dan, you rock! and again for the amazing deal! This girl is more than happy! 👍😊

Best prices all around, great service and they really take care of you after the sale. They handle warranties in the store without throwing an 800 number at you.

Our experience with Mattress firm and it’s employees has been excellent during the pandemic. We had a warranty credit to use (thank you for a great program) and employees at both Hillsboro stores were great. We ended up purchasing a Tempur-pedic today. Stuart was patient and helpful. He did a great job of explaining the purchasing process, delivery and got us the best deal available. Thank you!

When I came into the store, I didn’t realize I arrived 30 minutes before it was going to close but my sales associate Rosalind was super nice, didn’t rush me, and made me laugh😊 She helped me get a bed within my budget and made sure I had all the info I needed. She gave me the whole experience of buying a legit bed for the first time and I’m excited to finally be able to have My very own bed! 🤗 Awesome place, nice staff, Great deals, Go see them!

If you are looking for excellent customer service, quality products and a great price - go in and visit with Dan Guerrero. Dan is an excellent listener and has a genuine interest in making the customer happy.Doing business with Dan is like doing business with a trusted old friend. I was a new customer with very specific requests and timeline. Mattress Firm and Dan found the perfect mattresses to suit my requests. I am very pleased with my purchase and LOVE the sleep and comfort of my new beds. Head to Mattress Firm - Tell Dan, Robyn sent you!

Honest, straight forward people.

Very friendly and efficient! I am very happy!

This was my wife and I’s first time at a mattress store and it was a great experience. Heath was very knowledgeable and helpful. He did a great job helping us pick the right mattress for us at a price within our budget.

Rosalind assisted my husband and I with our kids in tow today. She was absolutely amazing! She showed us all our options at different price points so that we could make the best informed decision. We were not rushed but she also did not drag the process out, we were in and out feeling confident with our decision, and she helped us save a lot of money! Best customer service experience honestly, I would recommend anyone shopping for a mattress with any budget to come here.

Jaimie at MattressFirm in South Hillsboro helped me out with discounting and recommending an adjustabe base that I had not even considered and she even threw it in as complimentary.

The delivery went really well. However the mattress after 3 night sleep went bad deep crevasse s very defective .Heath made it right new mattress upgrade and mattress pad cover. New delivery time so we will see very good customer service .

Dan is my man. Walked in there not really knowing what I wanted and he helped me out so so much. Very honest and gave me more than enough information to help me find the perfect mattress. I highly reccomend checking this location out if you are in need of a new bed and definitely try to catch Dan if hes there. Seriously an awesome guy. Thanks again Dan!!!

Rosalind Pittman is the best. She spent valuable time with my wife and me explaining all we needed to know about Tempurpedic mattresses. We both came in six different times checking, rechecking and finally to buy the mattress we have always wanted. No pressure sales, customer care and pricing sealed the deal for us.

The serive was excellent! The seller was very sweet and helpfull.

Bought a mattress from here. Rep gave us a good price for a Cal King. because he said that the mattress was returned. Failed to mention that the mattress was heavily used and was FULL of dog hair. We called and asked for a refund and for them to take it back. Took them 2 days and multiple bugging from us to finally give us a refund and come for the mattress. Do not recommend buying a mattress here.

Im in real estate (sales obviously) and so I dreaded having to shop for a bed because of my imagined frustrations with a bed salesperson. And boy was I pleasantly surprised. Rosalind was amazing. I slept an entire 8 hours on her beds looking for the perfect one (think Goldilocks and the Three Bears) and she was SO HELPFUL, honest, and educational. Well, maybe not 8 hours but certainly long enough for lines to form on the side of my face from the pillow! The first bed I purchased wasnt for me and the process to return it and get a different model was just as simple as she said it would be. I highly recommend Rosalind. (And I love my new bed!!) Thank you!!

Dan Guerrero was great asked all the right questions and was in no way trying to rush us into buying anything. Had us take our time and lay in each bed and even offered to let us take a 1/2 hour nap to make sure the bed we liked was the one we really wanted to take home with us. We will be back in the future for more as long as we get treated the way we were when Dan helped us. Thank you so much again.

After looking at several different mattress stores, we seated on Mattress Firm. Bought an adjustable bed on Christmas eve had it delivered yesterday. Had a great buying experience all the way around. The sales staff was outstanding to work with, very professional and extremely helpful, pointing out differences within each mattress that we laid on. Never once did we feel like we where being pushed into a sale. My wife and I were both really happy with the purchases and the price. The delivery team we very fast, in and out in 20 minutes. They where very careful moving the new mattress and adjustable base up the stairs and into the room. as well as setting up the new bed. They did an equally good job removing the old mattress and box springs again paying attention to not hit the walks or any pictures. From top to bottom I would say this place provides A+ service on all levels. I have already refereed a co-worker who is getting ready to start looking for a new mattress to go in and talk to the sales staff.

Michael at the Hillsboro store was very nice and informative. We were satisfied with our service and we will be back.

Our sales rep was knowledgeable and really took her time figuring out how we currently sleep and provided very helpful insights on how the different mattress options available that could help my husband and I sleep better. She helped us understand the differences in the adjustable bases and helped save us a lot of money with their amazing sales going on right now. This was a pleasant mattress buying experience. If and when we need another mattress, we will be back to this store.

Had an excellent experience w Rosalind. She was extremely helpful & knowledgeable. She helped us find the perfect mattress for our needs & we actually ended up purchasing 2 mattresss that day. Would definitely recommend Rosalind & this Mattress Firm location.

I stopped in the store back towards the end of October and was immediately greeted by the friendly and attentive, Rosalind. She spent an hour or so assisting me with trying to find a bed to match based on thorough sleep inventory form. We discussed some of the issues that were the cause of my poor sleep at great length and she is highly knowledgeable in providing a solution.Ultimately, she recommended the Purple 2 bed which unfortunately, she didnt have at her location but she quickly recommended the staff at the Orenco Station location. She made the shopping experience a breeze and tailored to my needs, which saved me a great deal of time. Every place of business needs a Rosalind on their team! She also is the first person I met after getting off of an all day/afternoon flight and she was genuine and warm in welcoming me to the area! Thanks a million, Rosalind!

Dan was great. As a matter of fact if it wasn’t for Dan I might not have bought a mattress today. I loved the comfort level and the fact that he really helped my family save and be comfortable. Please if you need a mattress go and see Dan

Heath was excellent. He answered all our questions knowledgeably and made us very comfortable that our decision was the right one.

Awesome customer service! In depth learning on the different types of beds out there and took the time to help us figure out the right bed for us! No rush or hard sales...once we decided took the time to find us the best price, competitive matching! Adjustable frame is amazing! 0% financing, and awesome beds for us and g-kids!

Trey was awesome! We are so excited for delivery tomorrow!!!

Jonathan helped me and my kids out with A new mattress set. no bs just a quick and painless purchase. He was Knowledgeable to the point and friendly I would definitely do business with him again

Although there were a few minor mishaps with delivery of the bedding, and the mattress delivered was a standard, and should have been an extra long version, the deal we got during the Labor Day event was stellar.As I stated, the mishaps were minor, but our sales person, Rosalind Horner treated them as if her life depended on the resolution. She went miles above and beyond what any reasonable person should expect to ensure we had mattress protection and a sheet set. She even went out of her way on her personal time to personally hand deliver the supplemental protectors to our house and offered to pay for the sheet set we purchased to get us by until our order showed up.All that was on top of a no pressure, highly patient and pleasant sales experience that could not have been more thorough in helping us select what was right for us and our sleep needs. She went as far as suggesting the lower priced set of the two it had boiled down to.If you want a bed that fits your needs, with every available option presented regarding those needs, from someone who genuinely cares about the customer over the sale, go see Rosalind at the Sunset Esplanade store. You won’t be disappointed. Unless you’re the type that’s not happy unless you have something to be unhappy about.-JP

We got a mattress at this location just yesterday a sales representative by the name Jaimie Douglas helped us, she was wonderful and provided us with the best possible customer service.Thank you

I went in today just looking for an idea of what kind of bed I wanted. Rosalind was great!!!! She was super helpful, answered all my questions. I ended up leaving with a new mattress and frame purchased. I would definitely recommend this location, and her excellent customer service to all my friends.

We went to puchase a bed today not sure exactly what we were looking for. Rosalind took the time to let us try us multiple beds that were suited for us and something that would fit into our price range. She was so patient and understanding. We ended up getting an adjustable bed for a great price.

Dan was awesome and got us Rabat we needed right away. Also Jonathan was really helpful with loading up my mattress and making sure everything was set ! Great guys forsure

We love our new mattress. Rosalind did such an excellent job of explaining which mattresses would work the best for my fibromyalgia. Thank you so much !!!

Rosalind was just great. She got me the best mattress and adjustable base ive ever had. I got it nine months ago and i sleep so much better and have less pain than ive ever had from a bed. Shes smart and she got it a fantastic price for me. Thank you so much! I would recommend her to my family and friends.

Easy, fast, efficient!

Mr Jonathan M Graham worked his butt off and gave me the greatest deal I could have ever asked for! He absolutely went above and beyond to help me get the best deal possible. FABULOUS human being!

Dan went above snd beyond to make sure my experience of buying a bed was easy and painless. Exceptional service. Thank you

Good customer service. Informative and no preasure sevice.

Went to Mattress Firm to get some pillows, had a fantastic experience with Danny! He was super helpful, was very knowledgeable, and also was very nice and funny- I will absolutely go there again for all of my future mattress/pillow purchases!

Had a great experience here with Skyler. He took the time to find out exactly what we needed and then concentrated on the best mattress for us. He worked with our budget and got us the most for our money. Delivery was quick and those guys were also fantastic in our home. Excellent experience all around.

I recieved an excellent deal, prompt informative service and next day delivery. You cant do better than that... thank you Dan. Nice job

We had a great experience with John here. We went in just to browse very unsure of what we wanted and left there with a delivery date for our new mattress! He was very knowledgeable without being pushy and it was a great experience. Definitely recommend them!

I went to mattress firm for the first time the other day and I had a pleasant experience thanks to Dan. Keep up da good work!

Carlos was very helpful during our first time new mattress experience. He was honest and up front about all prices and deals he was prepared to give us even though we were on a strict budget. Helped us find the perfect bed for our body types and didnt pressure us at all! We brought our kids with us and he made sure they were entertained while we were looking for a new bed. Fantastic customer service, great prices, family friendly shopping experience, what more could a hard working family ask for!

The staff at this location was genuinely supportive in helping me be sure in my decision of my matress purchase. Dan specifically taught me how to shop for a mattress by comparing quality, warrenties, and what to feel for while testing. I never felt rushed during the sale and spent over 4 hours testing nearly 9 mattresses. I highly recommend this location for matress shopping. The discount sale running during my shopping was unbeatable as well.

I bought a mattress from here. Save 100$!!He is very kind. I am satisfied with his service.

Easiest purchase Ive had to make in a long time! The Sales Associate Skyler was extremely helpful and knowledgeable and helped us find a great deal. Highly recommend to anyone looking for excellent prices and easy pickup and delivery!

The greatest mattress shopping experience I’ve ever had! Rosalind is fantastic. She makes finding the right mattress a breeze!

What made the experience of picking out a new mattress for ourselves was the amazing service provided to us by Marcus!! He helped us figure out what kind of comfort we preferred and showed us the perfect mattress. He also didn’t make us feel pressured in anyway, he just cared about us getting the right mattress!

No complaints, helpful salesperson. Thanks!

Mike was most helpful.

Great customer service! Thanks 😊

Go see Mike, he will set you up with a killer deal!

I did my due diligence and researched mattresses before stopping in. Jay was awesome. He listened to me, showed me the mattress I wanted to see then showed me a variety of similar mattresses (with no pressure) ultimately ending up back at the mattress I originally picked. Thank you so much for making this a good experience.

Very good product delivered by Mattress Firm. Jainice was so cordial to make the deal. Happy to be their customer.

Great experience. Rosalind was wonderful and helpful. Highly recommend for anyone struggling with chronic pain, and disability of any type. Love my mattress and the bed fitting process.

Jonathan is awesome and gave us great service. Highly recommend!!

Rosalind took great care of us. She let us browse at our super slow pace, gently educating and answering questions as we went. We are very happy with our experience here!