Nice place. Outstanding products! Helpers super nice & helpful!!

I experienced terrible service. The employee, Megan, was rude and showed horrible customer service skills. I was treated as though I was going to steal something, the entire time.

It’s ok, nobody helped me even though the store was empty.

Excellent customer service. Recommended.

Bad service and The sample products were or empty, or dirty, or they didnt have any.

Terrible experience !! The oldman is a verydeceptive person. The 1 star is for him and if I could give him the 0 star, it would be fair!

Ralf helped me tremendously! He is very patient, friendly, and informative. If you ever visit here, I hope you have the pleasure of being helped by him! He made my visit so great and I can’t wait to come back, again!

This is the first Sephora I’ve ever been to. I received two gift cards for Christmas so I came here. I explained to Ralph that the make up I wear is drug store brand. He recommended the best foundation and concealer. Ralph is amazing and helped me out a lot. So was the clerk, I forgot her name but I remember she was 19. I will definitely come back again to this location.

Terrible service. Don’t waste your time. You’re better off finding the nearest ulta. They see that you need help and don’t even offer it and then act like they didn’t hear you ask for help

It was a very nice experience, the best customer service

The older gentlemen that works here asked me if I needed help while I was testing out a product. He caught me off guard, so I just looked at him briefly and said no thanks. He had the audacity to tell me in Spanish “don’t bite me” super rude. As an employee, you need to learn how to keep your mouth from saying such stupidities to a customer. I was actually going to buy the product but chose not to because I refused to give my money to a store that has such rude customer service.

Did not greet me . Fine. Went right by me didnt even demonstrate she wants to help. She was upset almost that I was shopped there. Did not ask about beauty insider. Nothing . Went to Spencers in the same mall. Greeted, asked questions, empathized and help me a lot also SMILED. Those are some tips sephora can use

No one speaks English. No one seems to genuinely want to help you. I asked three different people to help me and everyone seem to be to busy. The one girl that did help me used a dirty brush on my face

Excellent customer service she was great

This store IS located inside JCPenny. I was skeptical to come to this location because of all the bad reviews I read here. However, I was pleasantly surprised to find that all the girls were friendly and helpful. The manager was very knowledgeable about the products I was interested in. I will definitely visit again.

Worse experience ever. No one spoke English no surprise. Workers are rude and just all around terrible. Dont waste your time here

When my husband and I entered the store he caught Im assuming the supervisor signal to her employee to keep an eye on us. Once my husband told me that it put me in bad mood. I searched around trying to figure out my match for a foundation shade. The employees on the work floor werent to knowledgeable about shade matching. Finally the supervisor who pointing at the employee to watch us came over and asked me if I needed help with foundation matching. I told her I found a foundation that matched I just needed her to locate it for me. However, she was out my shade so she was trying to sell me another shade just for a sale. Just very horrible customer service overall

Honestly just completely unhelpful.I hate going out, because I hate people and socializing and my experience did not make it any better. It was my first time there and I have just started getting into makeup but I know a lot. One of the employees that I asked help for, criticized me because I was so young(15). I am unhappy with my experience there. Will now just be shopping in different online stores. Where I dont have to interact with.. ugh.. humans.

Best sephora lve ever been to. Everyone is very attentive and helpful.

A great store that internet shop is killing. A shame.

Employees are not helpful and some dont even speak English! I usually like Sephora but this was a terrible experience. Just to clarify this is the store NOT inside JC Penny

This is the store inside JCPenney. I visit the store today May 20 2016.Very unprofessional and they lack of information of promotion and sales.This not my first bad experience in this store. After today I decide never to comeback!Is a shame because the other employee at JCPenney are very friendly and helpfulThe employees at Sephora need a very serious training!!!

I really want to give this store a higher rating and I have no problem with the employees; however, I wish this store was renovated to a much bigger space and that there would be more employees available. Its frustrating to wait almost an hour for help in a tiny space where people bump into each other a lot.

The best customer service!!! Jose and Regina were amazing !!!!Highly recommend!!!!!! If I could give them 10starts I would !!!

It is true that this is probably the worst Sephora ever because of the customer service, HOWEVER- I was attended by two of the best Sephora employees I have ever encountered overall. Their names were Darwin and the other guys name I wasn’t able to catch. Darwin was so kind and helpful when I asked him to match my foundation and he did an amazing job at it, even recommended an amazing brand over the brand that the machine gave him, thanks Darwin!! The other guy at the register informed me that it was my birth month and gave me a free gift and then another for having 100 points accumulated, thank you for watching out and being so kind about it! These employees were so helpful and gentle, I’m glad I had this birthday experience cuz we all know sephora is in fact an experience lol!

If there was a 0 star I would give 0. They take forever and the staff is extremely but extremely unprofessional and rude, the dont pay attention to you, they push you if they try to show something to other client and you are standing in the way. I have gone to this sephora several times and it’s always the same experience. We can also mention that the testers are dirty, they barely had products on the shelves, if you want to find something you has to look in the drawers yourself

Horrible, horrible, horrible store don’t waste your time or give them your business go somewhere else.

Staff is very unprofessional, not good at returns or exchanges. Almost never have the item your looking far. They really need a change in management and they never answer the phone.

If you need help, go to a different location this sephora is the worst! Customer service deserves 0 stars. Cleanliness 1 star!

I usually do not like writing reviews, but my experience in this Sephora merits it. I have been to this Sephora three times all with bad results. When I asked a sales representative to match me to a popular foundation, Fenti Beauty, the sales representative rolled his eyes and scoffed. The second time, I spent over 20 minutes trying to find a sales rep. to match me to a different foundation. At the end of the day, I got matched with the wrong foundation. On top of that, I tried to use a coupon given to me by Sephora and the sales rep at the cashier had no idea how to use it and told me that Id just have to do without it. The third time I went, again, it took me 20 minutes to find a sales rep. Also, looking for particular shades in this Sephora is a nightmare lipsticks are in different places, foundations are in disarray, and many testers are missing on the selves. This Sephora clearly is hideously understaffed. Im not saying that there is not hope for this Sephora, but it clearly needs to make serious changes. I understand that the Christmas season is busy but it is not an excuse for terrible customer service. Go to another Sephora.

Worst custumer service! Today I visited this Sephora and first of all none of the employees helped me or even say Hi. When I was paying the employee (Jose) just gave my receipt and disappeared so I ask where is my purchase? and I called him he did not respond, then he went back and said that he forgot to gave my items. The reaction of the lady next to him was we all are humans, I did not respond. It is not the first time that this happened to me in this place. We are in a week where the store will have many people buying gifts, it is ok to make a mistake BUT forget to give the purchase to the client or even say have a nice day! I am so sorry but I am not coming back to this store. That was a lack of respect and they did not say even sorry.

This store is has some rude employees and I feel like there not even knowledgeable about there own products

The employees here are extremely rude and fake. The manager working there is also rude and fake and unprofessional. Ive been there many times and every visit is a negative experience. Im never going to this sephora again. Not worth it. Not happy with this location.

Horrible customer service .... no one can’t ever help you ... I rather buy online than coming here. The person who talked to me was really rude.

Service was the best I have ever had

Favorite makeup place in the world. Always has what i need and way cheaper than mac !

Horrible experience from the manager to the sales persons are all into themselves, snobbish and not helpful and very rude as well. Will never go back there!

I asked the lady for help and she said to hold up and never helped me but yet helped other people after I asked her to help me.

Good

For women

Very professional and Kandy

No costumer service!

Me encanta esta tienda La mejor atención la da un señor llamado Jose muy atento te ayuda es super amable las demás ni te miran

Excellent atention

Much Variety in Beauty and Perfume Products

Very bad treatment with clients

Very kind but I think that with how expensive everything is, they should give samples more gifts 🎁😉It is my opinion otherwise cool.

It was good the girls help you look for the product, they gave me a discount and I found a little expensive but everything I was looking for was of good quality

Terrible !!! There are not all products, nobody helps you, you have to do it yourself. The cashier who answered me then ... looked like I was being forced to work. Not to mention that I am part of the vip club, they did not give me my points and the gifts were only at the nf, they did not deliver me (and look, I spent a lot of money)

I love this makeup place

The store is messy, dirty, do not have many products to try, and attention to the public ... peeeeesima!

Excellent collective a careful attention

It is very beneficial and helps to restore skin and hair thanks to

Lousy customer service or bags give you

Good but a little expensive

Good prices deals