Was shopping for a new PC for the family and have been online and other stores to compare, but the attention and knowledge of the employee (Nicholas) that helped us at Best Buy is what pushed us to buy a decent Lenovo AIO computer for everyday use at a good price as well as a printer. Great customer service comes along way in a city that lacks it (Hialeah). Will definitely go back again.

THE WORST BEST BUY LOCATION EVER! I have purchased 2 Televisions from this location! Both Of the items within a month had no sound! It is impossible to contact them via phone, you just wait for hours with no answer! As a mother of 4, who invested in over $500.00 worth of a product and to be defective is just horrible! The manager MERCY had not even a ounce of empathy! She has a horrible attitude! The employee CHRISTIAN was even worse. There was one young lady who even had a ounce of understanding and as soon as Christian took over he has the worse customer service I’ve seen thus far for the amount of money that I’ve spent with Best Buy! Please go to another location in SOUTH FLORIDA! Corporate need to send secret shoppers in order to see how horrible these employees TRULY ARE!

This is the WORST store in Miami... I went to do an exchange and i wanted the same headphones that i had, but those same headphones cost $120 more, so i asked if he could give them to me for the same price that i paid them and he told me No! And the warranty said that i could get the SAME o another headphones that cost the same. So i went to the Best buy in Pembroke Pines and they did it without any problems...

First of all, let’s just say if you would like to speak to any representative in the store.. THATS NOT HAPPENING. If the caller id doesn’t say something is wrong with the line and your call cannot be made..when you are put in hold for a store rep to pick the phone NO ONE i mean no one will pick up the phone. The caller id mentioned there was a wait time of 4 minutes… lets just say 45 minutes passed and I didn’t have ANYONE pick up. Called again and same thing. This called when called the Hialeah & Pembroke Pines store. What is the point of having a working phone number if you have no representatives who can pick up. Or the ones in the store choose to not answer? This is ridiculous! Something i was going to buy at Best Buy at this point id rather buy in Amazon.

Best place for individualized electronics tutoring. Prices a bit high though but customer service is great. Worth a visit.

Very poor customer service and experience. Had to wait 15 minutes for assistance after having to go back to the front of the store just to tell them I needed assistance only to be told they dont have items in stock, dont carry something, cant service T-Mobile accounts although they have TMobile signage. Also they send employees from different departments to assist which have no idea what they are doing. The guy was nice but he was so clueless on everything. Literally every question I dont know so more time wasted and I appreciate being able to find out but it shouldnt take me wasting 30 minutes of time to leave empty handed. You all need to take a reality check of your processes before its too late and Best Buy is another relic of the past.

Everyone is Very friendly and very helpful and informative.

PRO: Visited at the weekend. No shortage of staff to assist. Extremely helpful.

Waited for 15min for an open box online order that was already ready. Employees were more interested in standing around gossiping with each other than helping. Got my new TV home and despite being in excellent condition it was dirty, scratched, missing the remote, and missing the legs. This location is a bad joke.

The only best buy Ive seen with a waiting line to get inside the store. That was a preface to saying Ive had other service related issues here. I usually come for a adapter or something small I would have trouble finding at other stores and didnt want to wait for shipping. After some looking I found the enclosure for an old hard drive . The usb hub I also found . Jeff Bezos is only getting richer partly due to service issues at places like Best Buy. But the store can be helpfuk at times

Great place ! You might find the most popular electronics you can imagine !

Watch out with Week squad and the 100$ dollar charge for just looking at your pc without any solutions!!!! The manager dont know what was the problem with the computer and they still keeped the money!!

We were there to buy a laptop we found what we need...a lot of variety and the staff was very helpful and knowledgeable.

Worst bestbuy in the history. The waiting time for someone to help you was forever with the store empty!!!!

Employees were very kind and helpful. I bought what I needed fast

Loved the customer service. Very helpful and gave honest answers. Not just trying to make a sale. Actually helped me get a better product than the one I was originally going for. 👏

Best buy is one of my favorite stores . Always great products to select from.

So basically I really needed an attachment and this Best Buy was the only one near me that was still open. I placed the order on the way there and made it after close but the employees were nice enough to open the door back up to let me get it. I know working in retail (especially a closing shift) is so miserable and you could tell the employees were ready to go home but they were still friendly and that’s refreshing

Rude people, uneducated manager that was with no tag and didnt want to give me his name. My only order was showing being prepared at Hialeah location, when I got there they process the delay. I told them I do not want to pick up the other items, I want everything together, they told me well, its been pick up and you need to wait three hours in the store for me to return it. Call online Customer service, since the phone number for that store is not been picked up and the answer was the same. We dont know. We dont care. The store is run by 20 year old people that do not care about anything and they know how to cover each other. Worst place to go. Its very sad that store has gone that low.

I was there today...got a laptop...Joshua was great.

Great service and products, highly recommend for any of your electronics needs.

Great customer service even though the person said me the wrong charger for my Samsung smart watch.

Great customer service. Andy help my sister get a laptop even though the store was near closing. He was happy to help us was patient with us. 10 out of 10!

Melanie in the tv section literally told me I didn’t feel like looking it up when I asked her to price match it for me to see if I can get a better price. Rude little girl doesn’t want to be working don’t work in a place that involves customer service.

I dont know if they super busy, but they dont help people to find what they need!!They dont look busy, but maybe they just absorb or doing top secret activities 😉 😏 🤔

Went in with a issue but came out with a smile they did more for me than was expected but very much appreciate it I will be loyal to this company for all they have done for me and the guys that came to set up my TV were really awesome

Impossible to buy GPUs when people sleep there for 3 days in a raw to scalp them later.

To ask a question you have to be placed on a list and wait a few minutes in order to get the wrong answer. I specifically went knowing what I needed and their experts and manager both said it was impossible to do what I wanted to do even though I had consulted with someone prior and they specifically advised me what I needed to buy to get the results I needed. I left without the items because they convinced me that it was impossible to accomplish what I needed with their product. My spouse later googled the issue I was having and what I needed in order to resolve and again in several YouTube videos it stated that I need the equipment I specifically went to buy. Best Buy needs to better train their employees as they may be missing out on future sales.

Fast service. No issues what so ever.

Employee was very helpful and knowledgeable about the phone I purchased.

Good prices and great service

Friendly staff. Got our products super fast

Did not have ps4 controller would not reccomend to anybody

This is a great store with a huhe selection. Their computer section has so many open box items at reduced prices. They were short staffed but worth the savings.

I ordered items online and confirmed if the payment had been processed successfully. They assured me that it was but then canceled the order with absolutely no explanation. I traveled to the usa to pick up these items. Best Buy really screwed me over...

Line for service is more than an hour long. Employees are in no hurry. Just standing around.

I waiting in the curbside for more than 45 minutes and no body brings nothing to the car. I have to go inside to get my order and still have to wait until the cashier have the time to look for my order.

Nice and clean inside. Stocked up and good sales. Also not a million people inside with the whole social distancing thing going on. Had to wait for a few minutes to get in but once inside wow.... the perfect shopping experience! Now I am ready for the world to get back to the old normal but it was nice to go in, get what you need and not wait for anything. But go first thing when they open so you dont wait to long outside.

I just go and I know what Im looking for but they need me staff I think. Didnt see much employee in the TVs side.

Is it a good place to buy TVs, PCs, tables etc.

Great Shopping experience, everything I needed under 1 Roof.

Nice store -- found what needed

Valeria was very helpful, nice, best costumer service

Excellent. Sent my little laptop to be repair under warranty. But a New HP printer. Service was perfect.

Excellent service at Geek Squad!

Its always a pleasure to go to Best Buy. I feel very well take of. NEVER have had a single problem returning an item....The staff is super nice.

GREAT SERVICE 👍 🤓GEEK SQUAD TOOK THEIR TIME ⏲️ TOO GET OUR COMPUTER 🖥 RIGHT.

Amazing deals on Black Friday!! 2k18 Smart home almost all set !

I bought a Bluetooth dongle for my car stereo. Works excellent! Sinks with my phone and it lets me use the phones mic. Great little thing. It has a battery too. So no cables... It lasts a long time. Really happy

Love this store got all my favorite game selections and computer gear and appliances

Best Buy is always nice. This location offers car side pickup. This is great because of having kids and not wanting to go inside. The air fryer I got it awesome!

The worse experience you can get. My refrigerator breaks down and we bought one from Best Buy in January 25 and the earliest delivery date was for 28 of January and we wait and they didn’t show up. I call them on the 29 and reschedule for February the second and they didn’t show up again and I have to call them again and they only said that they have to reschedule again. This is unveiled this is the worst service ever.

Very bad customer service, basically i did all by my own. More than 1 hour waiting to be attended after my registration at the entrance, even with the store empty. Not recommended store, go to Doral or Pembroke.

Great customer service experience especially from Lina👍🏻

Nice customer service. The perfect shopping experience.

Big Best Buy store in the middle of Miami.We went to change a new laptop that was bought for Christmas but the article was not available.Going to other to get the new one.Very well located and easy park and access.

Didnt have what I needed at the store I had to order it online but the online process was quick and efficient and I got my product on time

Dont buy from here. Amazon is way better. They promise me 3 day now its for next month. Delay order. Is only a little thing i thought they had it in store but no they made it a big deal. Im never shopping here again. Thanks for nothing best buy..

Helpful staff. Price matching is amazing. Look anything on internet and they will match it

Love the curbside delivery. Wait was not long at all.

You must make the line despite youre going to pick up only

I’ve been shopping at this location for many years and always have a good experience. Yari, the associate who assisted me yesterday was great. She was very professional, knowledgeable and very helpful with all my concerns. She is definitely an asset to the company.

When we first got there a guy was sitting at a table asking why we were there. He wasnt really rude but kinda Drill sergeant like. We were around when this couple entered the store and had a real problem with his demeanor.

This guys are legit scammers. They sold me a laptop that it got damaged and when I went to repair it with my receipt and original box and laptop. They told me someone else returned it on August last year and I was there in person with my proof of purchase and my computer crashed completely and they say they couldnt do anything for me anymore they didnt want to trade in the damage laptop they told me they wouldnt even talk to me before I requested speaking to the manager

Pleasant curbside experience!I’d been looking for a deep freezer. Then I found one and then beat buy was out of stock. I started looking on offer up and the such and saw someone trying to sell a chest style deep freezer for more than what they paid for it from Best Buy. While on Best Buy researching prices I saw that they had the one I wanted back in stock! Win!So I placed my order and set it for pick up. I was not paying $69 for delivery. I notified them that I was there when I got off of the highway and literally by the time I pulled up to the front, the guy was already at the door with my upright freezer on the dolly. If I would’ve known they would’ve been so fast I would’ve waited until I actually got there.The young man who helped us was super nice and got it in the truck with ease.

Took 13 minutes for someone to come around my way then another 7 minutes just to tell me that the item i was there to get was not in stock...

The worst customer service, they do not want to work and they are less interested in selling. The store was empty and i have to leave 20 min later because nobody come to give me an apple device that i want to buy.

Best buy is good for you to find what youre looking for, but sometimes they add something online, and when you check online they said is available at the store, and when you get there, is not fiscally there but no one is perfect. Very good place!

Great customer service. This is my go to store.

I confidently shopped at BB until today. My cell phone started experiencing charging issues a few days after their 14 day return policy. They refused to exchange it. Had I purchased it at Amazon, I would not have a problem exchanging it. Unfortunately, I can never trust this company again and will be taking my business else where.

Very easy returns

Despite the busy time of the year their management has managed to be quick and efficient in tending to customers and getting them what they need and out of their stores as quick as possible. And excellent customer service

They basically sold me a computer for 3.8k which I lost everything without any possible way to recover your information. So wanted me to trade in the computer which was selling it to them at 20% of the total value and buy another system. That was the worse

Young men was very nice

Very friend ly n polite and help you and what you want thats my comments

Very nice people, strong customer service, even though they dont really provided the service I needed.

They didnt have no rin doorbell at all

Brought a Motorola stylus... Awesome phone...

Excellent place to find everything you need

Best buy is always a good place to buy from and if you are a smart buyer you can get great deals, so be smart.My most recent experience was not as smooth as always. In the past their customer service and warranty had help me a lot. However, I this time I bought some earbuds for me and my family on Black Friday for $25 and I went back withing return time frame to make an exchange for a different color. (Same item) so the lady at the customer service wanted me to return them and pay the diferente at the new price so I would have to pay $21 more. I said no I am not returning and making a purchase I am just exchanging. So I asked for a manager. He came and right away said YEAH I have no problem with that, DO IT and that was it. I still give them 5 stars.

Bestbuy is a shell of what it used to be. There return policy is a joke, if youre over 15 days they wont do anything for you. If you received a gift bought here and it is broken they wont do anything for you. The shelves are empty around the store. In my opinion Brand Smart U.S.A. is a much better option 👌 and of course Amazon. Ill definitely skip Bestbuy as an option the next time I need to buy gifts or anything else.

I love coming into this store because they are usually not as busy as other stores. Like many if not all Best Buy stores customer service is great. You get to try hands on most of their big ticket items and most of the time prices are very competitive.

Post Covid19 is different the service is more personalized but takes longer to purchase like it but dont like but is the world we are living in.

This stores COVID protection procedures is phenomenal. It is incredibly meticulous and efficient. They even keep track of how many persons are in the store at one time so as to avoid overcrowding. This store protects its customers.

Something is changing for better from some years ago...the prices are competitive and there are more options for each item...

It’s a big store. They always have the latest gadgets. Employees are helpful.

Be smart when you visit this specific store. I was looking the Nintendo switch so At first I search the best buy webpage And It was in stock at this store. When I arrived the entrance girl told me Nintendo switch was out of stock. I told her I saw it in stock in the webpage so She said Ok get inside and ask someone more. I did it. I was with a desk girl and same story.. she at first told me They were out of stock and I asked her search in their system then she sent me to video game area in the store. I could see they have 8 Nintendo switch in the rack.

I love 💕 best buy Im very pleased.

It was a goog buying experience.

Really love the employees at this location.They are always helpful and never complain when I return stuff, which I so quite often

Ser as good as ever but i think is very low on merchandise.

Best store to buy electronics, and the best return policy

Good deal for the TV. Even though more people are buying on line, best buy does price match. And for the most part you dont have too, there prices are pretty good

Unfortunately I can not give this store 4 stars or more. I purchased an airfryer for a friend and when I went to pick it up, I could not fit it in my trunk and I had people in my car so could not fit it in my car either. The associate who brought out told me he would take it back and not complete the order so that I can come back and pick it up. I went today to pick it up and could not do curbside pick up. I had to stand in line anf wait until the store open because the line was getting longer. Only to get in the store to discover the item was put back on the shelf and I paid for the item already. Thank God they still had more of the items so after waiting for them to make sure that I did not pick up the air fryer, I finally got it and can now give it to its rightful owner.

No much products on the shells, but Im aware its one of the consequences of the difficult times were living due the worldwide pandemic.

Great products, customer service eh.

Needed a Mini USB and a good priced Micro SD card. Found both with help from store associates.

My experience with Carolina, the appliances manager has been outstanding. She went above and beyond to help me locate a piece for one of my appliances purchased there. Great customer service!

Had the products, paid for the merchandise, and out the door, No hassles Salesman knew exactly what I needed.

Some good new thing but seller not help