user
CVS
2662 W Horizon Ridge Pkwy, Henderson, NV 89052, United States
Appearance
CVS
Comments
La
Review №1

Worst customer service ever. :( I had a cart full of over $200 worth of things… including cases of water and other heavy items. I also had my toddler in tow and was made to use the self service check out.. finally finished the stressful experience as my toddler was getting antsy to leave… then the transaction malfunctioned when I was trying to process my payment. The whole time the cashier was helping other customers check out with far less items and things that are more appropriate for a self serve check out… ended up having to ring everything up AGAIN. 🤦🏼‍♀️ Worst experience honestly. Save yourself the hassle and just drive down the street to the next cvs location.

me
Review №2

Julie In the minute clinic helped us in a huge way ! Thanks Julie. Jason the tech for COVID testing very pleasant and professional. We always have a good experience here!

Ka
Review №3

Horrible customer service with some racial profiling thrown in for good measure.

Ma
Review №4

The staff and the pharmacy are always so polite. I asked the pharmacy if they could fill one of my prescriptions before closing because I was in pain and super uncomfortable, and she filled both for me without complaint. I will definitely keep using them.

Ja
Review №5

Switched to this location from Green Valley and the service is so much better! Very happy, they’re busy but communicate well.

Ga
Review №6

This place is the worst. expect to wait upwards of 30 minutes in the drive through.

Ke
Review №7

My wife and I walked in got our vaccine the staff was awesome

Na
Review №8

Only drugstore open late at 11pm when I google.

Ja
Review №9

Very kind people. I don’t know why people would post bad reviews. It’s a convenience store.

ch
Review №10

The pharmacy is horrible

An
Review №11

They are always nice and have never had a problem. However, they are always very busy. They need more people to work back there.

g
Review №12

They have terrible customer service. After waiting in a long line, the cashier allowed random folks from the back to come up and she started ringing them up without considering the folks already waiting. When I stated that some of us were next, she laughed and said I can’t see everyone. Clearly an excuse. I called after leaving the store to express my disappointment and asked for the store supervisor. I was put on hold and no one ever came to phone. After 15 min I hung up. There’s clearly customer service issues in person and on phone. Not going back.

Ta
Review №13

Always have to wait for my medication. Federal government never allows enough medication for this pharmacy making it highly difficult for them to have it in Stock. Than making it hard for me to lead a productive lifestyle.

Ma
Review №14

Just so you all know Costco and Sams club pharmacies are free and they are WAYYYY cheaper then CVS I know this because I needed whats call a Z Pack some antibiotics CVS wanted to charge me 550$ and Sams club was 127$ ... CVS and Walgreens pharmacies are nothing more then a RIPOFF

Cl
Review №15

I gave 1 star because there isnt a way to give a negative 5.Went to this location this morning. W. Horizon Ridge and Eastern Avenue. It was depressing!The service at the pharmacy was unprofessional at least.It was my first time at this CVS, walked to the back asked if they accept my insurance. One of the girls said yes. And started to look for more information. There was another girl on her right coughing all the time, with a horse voice, eating some snacks with her bare hands and feeling medication into a jar (with the same bare coughed hands.) It disgusted me!I was thinking to myself if those medications were going to an elderly person or someone with a poor immune sistem. They can get seriously sick, they could even dye. So sad!Bosses have to be more consistent about there employees! If they are sick leave them home! Please! There are a lot of people depending on your employees.Thank GOD they didnt find my daughter on the system. And I went happily driving to Costco pharmacy.

Ja
Review №16

The worst pharmacy there is. Got text alerts that two prescriptions for my wife were ready. Walked in and one wasnt fully filled and no record of the other. There is no customer service, person behind the counter was nonchalant and uninterested. Hate that Im stuck with this terrible pharmacy.

Co
Review №17

Be ready for unpolite service,they are so busy,hey cvs boss hire more people!dont you have enough billion dollars!hey CVS guys “your ego is my lego” ;)

Ma
Review №18

This place is The worst, first off I was treated like a drug addict and I have been getting my medications for over 15 years because I was hit by a drunk driver and had 3 back surgeries 2 shoulder surgeries and 1 neck surgery. I got Prior authorization from my insurance company on both of my pain medications and they tell me they cant fill one of my medications.If you Ever want to wait to get a Description filled, Good Luck!They tell me my medications will be ready at 12:30 and here it is 12:48 and still not ready! I Really Dont Understand This BS!

Ke
Review №19

Do not go here! Worst CVS store in the country. Not kidding. Had a horrible experience at their Urgent Care a while ago. Then last night a family member went to pick up a prescription she really needed and even though they didn’t close for an hour, she said it wouldn’t be ready until morning. Then my family member went to pick up this morning, being late for work, and the very rude counter girl said they didn’t have any prescription for her. And she was a total jerk about it. CVS, that is totally unacceptable.

Ha
Review №20

1 star is too good for this problemDr. sent in a perscription. My wife went to pick it up & waited for 50 min. and approached the tech, is it ready Told its been ready, they had known she was sitting at the register waiting but never informed her. After 2 weeks in bed, bad flu, i was not getting better so i went back to the doctor. He prescribed another prescription . This time i went to pick it up and was told the drug mgr. wanted to talk to me. She told me that the wrong prescription [a weaker, non drug)was given to me originally (OTC WITH A PERSCRIPTION LABEL). She was very sorry(3 more times) and would give me the right one. She made a new perscription and with a new perscription number and only god knows where the other one went to, possibily to cover the mistake. I asked her is there any check and balances (like before, another pharmacist would initial the outgoing perscription), told they dont do that anymore. She shrugged her head with no answer other than 3x im sorry. I asked to be contacted by her mgr and she would take care of it. Now its a month plus later and NO CONTACT.Well this is GOING FURTHER NOW.P.S. I was better in 2 days after the right perscriptionTO ALL WHO READS THISTalk to the dr. and find out what you are supposed to get before you leave the pharmacy so this doesnt happen to you. Take the time and confirm with the pharmacist that it is the right perscription that was perscribed.

Me
Review №21

Ive had a mixed bag have experiences at this CVS. The store isnt as clean as Id like it to be. And the pharmacy is not the smoothest machine in the world. Three stars to the CVS.

As
Review №22

Great customer service, always friendly. Store is always clean, Diane is the best:)

Ca
Review №23

Automated system is horrible. Cant leave a message when calling in new prescriptions. I was on hold for 35 minutes to talk to a pharmacist.Waste of my time. I hope corporate fixes this.

Je
Review №24

Fairly clean and good customer service. Not too busy, I do wish they were a 24hr location though.

T.
Review №25

I dropped off a script in JULY and they transferred my profile from my usual pharmacy and filled everything with a refill EXCEPT the original one that I requested. After going back and forth with them and my old pharmacy out of town; I STILL don’t have my medication at the end of September and CVS still has nothing but sarcasm when I ask about it.

Ni
Review №26

Be aware that doors open at 8am NOT at 7am as shown in the web side...

Tr
Review №27

This cvs location appears to work with FBI employees to intentionally inflict emotional distress on people. For example, I thought to myself that I didnt find what I was looking for. Seconds later, as I passed the cashier to leave she asked the customer at the counter Did you find what you were looking for? Thats not a coincidence. Thats fbi activity in a pharmacy setting where sick people get meds. Makes one wonder whether the fbi has any influence in their pharmacy as well.

Ja
Review №28

Got to the pharmacy 10 minutes before opening. I could hear the pharmacists talking the other side of the closed blinds. One of them was complainting how tired she was. When the blinds went up a pharmacist name CHAI did not even look into my eyes, and did not anser me when I said GOOD MORNING. SHe looked upset and told me that she would have call the doctor and because of that would take 1 hour for my prescription to be ready.I sayd thank you and she turned around and walked away.Chai is not professional and as long as she works there I will buy somewhere else.

Ei
Review №29

Great service and techs are very helpful! :)

Jo
Review №30

I called in advance for flu shots and when I get there I asked for the service, one of the pharmacists sent us to the line and the other one said that they were too busy (with just 1 people in the line).

Vi
Review №31

Good supply and variety of supplies.

Jo
Review №32

Absolutely rudest counter person ever. If you see Janelle, dont expect any help at all.

Da
Review №33

The pharmacy closes at 6 on the weekends NOT 10pm . Rude customer service

Information
3 Photos
33 Comments
2.2 Rating
  • Address:2662 W Horizon Ridge Pkwy, Henderson, NV 89052, United States
  • Site:https://cvs.com/store-locator/cvs-pharmacy-address/2662+West+Horizon+Ridge+Parkway-Henderson-NV-89052/storeid=8795?WT.mc_id=LS_GOOGLE_FS_8795
  • Phone:+1 702-616-9660
Categories
  • Convenience store
  • Drug store
  • Cosmetics store
Working hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Online care:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
Similar organizations
  • CVS1551 W Sunset Rd, Henderson, NV 89014, United States
  • Terrible Herbst Convenience Store10530 S Eastern Ave, Henderson, NV 89052, United States
  • Shell4742 Raleigh Rd, Henderson, NC 27537, United States
  • Walgreens402 2nd St, Henderson, KY 42420, United States
  • Speedee Mart, Inc.1500 W Horizon Ridge Pkwy, Henderson, NV 89012, United States
  • Chevron3366 St Rose Pkwy, Henderson, NV 89052, United States
  • bp2868 NC 39 HWY S, Henderson, NC 27537, United States
  • Shell1205 W Andrews Ave, Henderson, NC 27536, United States
  • Shell1414 W E Main St, Henderson, TX 75652, United States
  • Walgreens1701 N Green Valley Pkwy, Henderson, NV 89074, United States