I had a seamless car buying experience buying completely online. When I reached out through the website the salesperson, Tammi Jo, immediately responded and was there throughout the entire process. Their team was transparent and we got a fair deal on the price and financing. All the paperwork was completed in less than a day, then they delivered the truck the following morning.I live in the Houston area 200 miles away from their location and I had an easier time purchasing a vehicle with them than going to the local dealerships here. I will look to them again for future vehicle purchases.

Great mechanics, decent price for work accomplished and a superior vehicle service department. Will definitely be a return customer!!!

Took my truck in for oil change fuel filter change they did a great job in a timely manner. As always Shannon was a pleasure to do business with. Also received a complimentary wash !

Dean Centers was awesome! Bought a used car and flew to meet them in the metroplex, 4 hour flight delay. Didn’t get to meet til the next morning. Nothing but helpful, and great customer service! No complaints at all! I will trade here again! And we live 450 miles from them! Truly refreshing to be appreciated and treated with respect! We gained a friend and we’ve never met him in person! Thank you Dean and Gabriel Jordan Chevrolet!,

I purchased my vehicle online and was delivered the next day. It was easier than going to the dealership. They did a excellent job.

Tammy Ballew Service Advisor is one very special person and employee at Gabriel Jordan Cadillac. As a customer we have been conditioned to accept and expect just a friendly approach to service and nothing more. Tammy goes ABOVE and BEYOND servicing her customers! I left Gabriel Jordan on 5/18/21 realizing that there are still people in the customer service industry that actually care and go beyond just doing their job. Thank you Tammy for the time and your expertise in handling the service I came in for and taking care of a warranty issue.Tammy is a reminder of exemplary customer service that customers rarely get and unfortunately don’t even expect these days!

Fast and easiest transaction Ive ever experienced buying a vehicle...very kind and excellent customer service

I had an amazing experience. Contacted them about 9 am about a car I was looking for, they located it, went to pick it up and I picked up my new 2021 Blazer at 615pm...all in one day! They stayed late til I could get there! Paperwork was ready and all I did was sign and in my way! James Tate is amazing, friendly, very easy to work with and answered all my questions!! Highly recommend them for all your vehicle needs!

This was definitely was a great experience. The sales staff were knowledgeable and went out of their way to provide quick and easy service. This buying process was the quick and everyone we dealt with were friendly and professional ranging from the sales staff to the delivery men. Great Experience!

The staff is, and has been, very knowledgeable, friendly, and helpful. If your interested in purchasing a new car, you cannot ask for a better group to work with.

Mrs. McKey is always an absolute pleasure to work with. I will always keep using this dealership.

Shannon Hahn made buying my Tahoe so exciting, fun, and most of all easy. She was awesome

I was greeted immediately and taken care of quickly. I did ask for my tire air to be filled up especially on left front was low and it wasn’t done. But they washed my truck and took care of the recall in a short amount of time very pkeaaant experience

Great service department, Shannon and Tammy always take care of us. They also do not try to sell us things we dont need like some other dealerships do.

The employees are always nice and helpful. They go above and beyond to satisfy their customers.

Very helpful and efficient in repairing motor damage to my new silverado

I inquired online and received one personal email from James Tate; no canned response, no chat-bot. Mr. Tate was kind, professional, and super accommodating while answering all my questions via email, and never pressured me to come out in person. He got me top dollar for my trade and a lower interest rate on my new vehicle. We addressed every one of my concerns before finalizing the deal. I highly recommend this dealership and can vouch that they accommodating to the neurodiverse community. This was a completely stress-free transaction for me.

It isnt whether there will be problems in life, but when. And how you deal with those problems that are the measure of your business. After having an issue with receiving a second set of keys to the truck I purchased from Gabriel / Jordan Chevrolet, I was getting frustrated with the situation. Once the issue was brought to the attention of James however, it was taken care of immediately. Thank you, James. And thank you to Gabriel / Jordan for standing behind your sale and taking care of the customer after the sale was completed. It is very much appreciated.

A great pleasure every time I have my Silverado serviced . Shannon and Tammy are always helpful . No words can describe the service technician workmanship and skill level .

I dont think Ive ever left a review but I had to for this company! I traded in my first ever car. Bought a used ram 1500 from jimbo who was amazing ! Sadly the very next day a message popped up on the truck saying the engine was over heating. We were visiting from San antonio Texas and had no choice but to drive home with the truck like that. Luckily we got it home. The next day James called I told him what had happened and from the start he said they would take care of it. I was doubtful thought he was just telling me that to get me to stop calling :) other issues arised that were out of our control and unexpected BUTTTT at the end of the day James and his team took care of me and fixed the problem. The dealership themselves paid to fix the problem. From day ONE James assured me he would take care of it and he did just that! A man of his word. I appreciate James and Carol for answering all my questions, handling everything and making sure I got my vehicle fixed. ! -Maricella Plante.

Mrs. Shannon was super helpful and had great demeanor. My car was taken care of and was clean when i got it back. I will recommend this dealership to everyone. Glad i took it there.

I would like to personally thank Shannon Marsh for going above and beyond to take care of our issue with my truck. We purchased it brand new from Gabriel/Jordan in August of 2017 just 3,000 miles past the warranty the transmission went out. She went out of her way to make sure I was put in a loaner, and she was going to make this right by reaching out since it was JUST BARELY out of warranty and very well maintained. If it wasnt for her getting GM to absorb a high percentage of the cost for this replacement I would not consider purchasing another GM vehicle.

They were willing to work with us and answer any questions. They showed a lot of patience. They also helped us find the perfect running boards for our truck!

Gabriel Jordan is by far one of the best dealerships I have dealt with. They are so nice, genuinely care about their customers and easy to do business with. Theres nothing like walking in and they call you by name. My favorite dealership by far!!! Highly recommend!!!

Easiest buying process. Staff are all friendly and professional and provide the best buying experience.

I am a busy mother of 5 kids who works full time. I live in Nacogdoches. Jimbo at Gabriel Jordan made the car buying process a breeze. I knew I wanted a minivan. I had driven to Houston and Tyler to look at other cars I found online, and was constantly let down when I got to the dealerships because the cars were in poor conditions, dealers failed to provide correct information online, or I made it to the dealership too late in the afternoon. I found a Toyota Sienna at Gabriel Jordan for the perfect price. I was already tired of car shopping. Jimbo made the process so simple for me. I reached out via email and asked for more detailed, specific pictures, and he did it. He sent me a video of the van! Then I asked him to go outside and show me every scratch or blemish in the van because I was not wanting to waste my time again. He did! He held his hand up to the couple of marks on the exterior so I knew EXACTLY what I was going to get. Then to top it all off, I couldn’t get off of work in time to see the car, and he drove it to me! He met my boyfriend and I on our lunch breaks and let us test drive the car and look all through the car. Everything else we finished up on the phone after that. They were patient with me while I asked a million questions and went over numbers repeatedly to make sure I got everything I wanted in the purchase and that I was completely satisfied. It was the best car buying experience I have EVER had! They have a customer for life! New or used I’m calling Jimbo to help me find what I want. I could not have asked of a better car buying experience. Jimbo made it into my phone contacts as “my car guy”.

Our salesman, Dean, was professional, informative kind and caring. I believe he has customers for life!

Dean Centers and James Tate worked with us to get us in the vehicle we have always wanted with a Payment that we can afford. There was no run around or back and forth and we were treated very kindly even though we had a feisty 1 year old running around acting a fool. We have already started making plans to pay off the truck early and go back to Dean for a new Trail Blazer. These guys deserve recognition!

Just picked our baby up from, little tender love and care!(She sexy)

Everyone involved from sales to finance were extremely accommodating. All vehicle purchases should be this easy and rewarding! Special thanks to Chad Doan....thank you for all your hard work to make this deal happen for me and my family!!!

My husband and I had the best experience buying a vehicle here. We had the kindest sales consultants and the easiest time buying our dream car. Thank you!

Great place if you want a truck. Friendly and not pushy.

Thay are helpful but thay didnt have facemasks on but at least thay social distance

I dont need to come sit down. I talked to you on phone bout my truck and your exact words were did you buy extended warranty. No worries monumet chevrolet in pasadena was more than willing to take care of what yall wouldnt even tho I bought truck at your dealership. Yalls service manager is rude and so were you. Anyone looking to buy or get service id recommend somewhere else if you want after sale service.

Best service I have ever had. Convenient and efficient!

Daniel Gomez was a pleasure to meet. Very considerate, thorough and personable. He made my shopping experience very easy; paid close attention to detail and was well worth the drive. Overall I had a pleasant experience I didnt meet the manager face to face as I expected a little disappointing, but I did speak with him over the phone. I met another salesman he was nice as well and the young lady who gave me directions was sweet. Daniel made the vehicle hard to walk away from so hopefully the managers can get the price right!😉

Completely satisfied. Shannon McKey is the best.

Our most recent car is the third purchase weve made from the Gabriel/Jordan family of dealerships and we remain pleased with our experience. James and Daniel were very patient with us even though we were persistent about certain things w/ our purchase. We appreciate their time and their willingness to keep our business and would recommend them highly.Shannon has always taken great care of me in the service department. Service is always done in a timely & extremely professional manner.Dale in parts was super friendly and accommodating, finding me the perfect bug guard and bed cover for my truck.Overall, a great dealer with great customer service and down to Earth employees, and we look forward to using them in the future for our future car purchases.

FantasticNever had such a good experience buying a vehicle. Thanks Dean Centers

I have always felt very safe taking my car back to Gabriel Jordan for service. I have always been treated very fairly and professionally by everyone on staff. Recently, however, Shannon and Tammy in the Service department went above and beyond, not only repairing my costly headlight, but working to make sure it could be covered by warranty. The extra time and care they expended for me means that Gabriel Jordan will always have my patronage.

Typically when it comes to car dealerships I am antsy and the whole situation is somewhat off-putting, however that was not the case here! Daniel was very helpful when it came to picking out the type of vehicle we were looking for to meet our needs. He did anything and everything he could to make sure we were happy and comfortable with the results. I definitely recommend this dealership and staff to my friends and family. We will keep coming back for any of our vehicle needs!

Shannon did an awesome job. Kept me informed and up to date on my service process and needs.

Lookin

Hometown friendly atmosphere. Good service and service department.

James Tate and Jim Renfro went over and beyond to help us get in the vehicle we wanted. I couldn’t ask for a better experience and will continue to do business with this dealership.

Buying my new Equinox was the best experience ever! I live 5 hours from them and everything was done over the phone and they delivered right to my doorstep! Superior customer service and the process was so easy! Shout out to Chad, James and Dean, you guys rock! Thanks so much!

Friendly customer service always. Shannon goes above / beyond in the Service dept.

Dean, Chad, Carole, and the team made the car buying process about as easy, seamless, and pleasant as it could be for an out-of-state buyer. They called me and emailed me along the way with any updates, and still helped me months later with dreaded DMV paperwork in my home state. Thank you!

My wife and I were traveling back to our home in Illinois from Houston, when we had car trouble. We were able to make it to your dealership. Everyone we dealt with was friendly and helpful, but a special thank you to your parts man. He was most helpful, going above and beyond, to find and get a part delivered within hours. We were back on the road and in Little Rock by that evening and home the next night. Thank you also to your salesman, Charles Ward, for showing me a new car while we waited for the part. He was a good man to work with. I would recommend him to anyone looking for a new vehicle. Thanks again and God bless!

Tammy in the service department was very helpful with my choice of oil to be used in my truck. Service was speedy. Good place to go if u need service on your vehicle.

EASIEST buying process ever. James Tate went above and beyond to give me the best deal. The car was delivered to our home town hours away. Highly recommend Gabriel/Jordan Chevrolet Cadillac!

Changed the oil car wash not so great but over satisfied with the service

Shannon is the most amazing person I have dealt with and went above and beyond expectation. She took care of me while my car was in the shop and made sure I had amazing vehicles to drive in the meantime. When my car messed up she even had it picked up from my residence and one delivered. She was the saving grace of my experience considering the Service manager Chris left much to be desired and could not seem to find the problem. Shannon was reassuring and kind and she and the GM Chad (who personally made contact with me as well) are why I will continue to use this dealership.

Shannon is the service department is awesome! She always takes care of us and goes above and beyond! If you need service work go see Shannon at Gabriel Jordan in Henderson!

We have always had any and all questions taken care of.

Great place to business! Courteous staff and a super easy process to buy a car. Shannon and Tammy were great when I brought my new truck in for my first service!

Excellent service. Dean is awesome!

Dropped my SUV to get some recalled issues on it fixed. I totally forgot I left my car with them until Ms. Tammy called me to let me know around 5:30. I informed her I would be there shortly. I arrived, and not only was she still there waiting on my arrival, she also had my SUV on and warmed up. You guys, that is what I call service!!!! Ms. Tammy didn’t have to do that at all, but she did. I will keep coming back to them.

The Service Department at Gabriel Jordan really does go the extra mile to exceed a customer’s expectation. You can always depend on Shannon and her team for fast and friendly service.

This place is awesome!! James and Daniel were a great team to get me the deal I wanted and get me in and out quickly! Definitely getting my next car from them. Thanks

Chad Doan and the entire Gabriel Jordan team are absolutely incredible. I just purchased a new vehicle and was completely blown away by the quality of their service. Every step of the way, Chad and his team went above and beyond to make sure I drove away 100% satisfied. Id rate them all 10-stars if I could, because they are fantastic. If youre in the market for a new vehicle, I cant recommend them enough. PLEASE do yourself the favor -- make sure you give Chad and the rest of the Gabriel Jordan team a chance to earn your business, because I promise you they will.

Was looking at a used vehicle, was told over the phone they could make the deal I wanted! Drive over 2 hours and once I get there they tell me I need 8-9,000 down on a used vehicle that was older than the vehicle I was trading in plus had more miles than the one I was trading in!!! I was lied to over the phone, I will not be dealing with Gabriel/Jordan again!! Apparently they didn’t want to sell the vehicle that bad!!

Went here with my son who was dreaming of a vehicle that he cant yet afford. Yall, Daniel Gomez was patient and kind. We did not buy anything, but well look for Daniel when were ready.

Do to the unprofessional response about a truck from Daniel Gomez. When doing business customers come first and apparently he was nevertold this. I understand you have money to make but if I were the business owner you would be replaced because now you lost a possible sale due to your unprofessional skills.

After a lot of research of the exact vehicle i wanted, i was confident that i was making the right choice to drive an hour and half one way for this particular vehicle...the staff was AMAZING with helping me and answering my unusual requests and they did so with a truly sincere smile...most of all, Dean Centers was beyond helpful and was determinedto make sure i was happy with everything...i couldnt have asked for a better person to help me today...THANK YOU

Visited to browse inventory. Arrived around 5:15 on a Saturday. One if the salesmen who was headed home stopped by the gate and took time to help us! He showed us several vehicles and gave us pricing...GREAT CUSTOMER SERVICE!

The ladies got me fixed up just right. Your service department is awesome

Friendly and get job done

I have worked in the automotive retail industry for 20 + years, and I can tell you that the ownership of a dealership makes all the difference in the world as far as customer service is concerned. I am currently the Sales Manager at this store, and have never worked for more Godly or honest people in all of my career. They go above and beyond anything I have ever seen to make sure their customers are treated fairly and with respect before, during, and after the sale. I cannot speak for things that have happened in the past, but I can tell you that this is a top notch dealership from top to bottom. There will be more reviews posted shortly from REAL CUSTOMERS that share this attitude. Awesome place to work and an even better place to do business.

Good folks!

Jerry Erving is awesome. Everyone there are so nice and helpful

Very good customer service.

They were very professional and friendly. They got me in and out quickly and went above and beyond to make my experience with both car buying and maintenance nice. I highly recommend them.

Went in for a oil change and got extra service on campaign for my transmission. Thats what a dealership should do. Help you keep your truck in the best condition.

Very informative and friendly

Excellent service! Kept me posted on problems and options as well as the cost for each. Well done!!!

Mr. James Tate worked hard at finding a vehicle that was up to my standards. (And I’m pretty picky!) Awesome service!

Great experience Everything went great Heather was great to work with. We will definitely use them again and recommend our friends and Family to them

Purchased a new key for my Suburban. Parts Manager was helpful and friendly. I got my new key quickly and it works great!

Usualy I see searching for cars like pulling teeth but when I drove to this dealership from Huntington just to have Jerry show me a Cadillac I left with a stupid grin on my face.All the sales reps and managers were friendly and accommodating. I smiled the whole 1 1/2 hour drive home! I would definitely recommend this dealership to ANYONE who is looking for a car!

Had an issue at first but the service dept dealt with it and now every thing is great!

Nice folks. They took great care of my truck.

They do good work. I had my oil changed and a wash on my Truck did a good job.

Excellent service. Quick service. Nice waiting room

Truck failed oil consumption test I was told it was the valve covers. I know how a engine works valve covers are justly keep oil from splashing. Then it drains down to the oilpan. Have 2 plugs that keep failing out thats from oil getting in to the cylinder on the piston. I have warranty on it they wont fix it. Maybe I need a lawer????? Worst service IVE every heard of

We bought a jeep 4 years ago from Dean Centers and returned for this purchase because of his professionalism, helpfulness, and follow-up texts emails and calls to us.

I brought my friends S10 here for a LOF. Service writer was very good. Speed of service could have been a little faster but overall not very bad for a dealership.

If youre tired of being stereotyped or taken for granted in the process of your vehicle purchase or purchases, go see Mr. Jerry Ervin @Gabriel Jordan Chevrolet located in Henderson Texas.His salesmanship in combination with his finance team at this location is one to be boasted on. Five stars are not enough for an experience rating.

Bought my Cadillac Srx back in October & its a beauty! There were a few loose ends to finalize my contract but EVERYONE at Gabriel-Jordan from Jerry Ervin to Shannon Marsh & 1 of the BEST things this company has done was bring CHAD DOAN BACK because he has tied ALL those loose ends together!Chad has went above & beyond for me & my husband & he treats us like family, we will DEFINITELY buy again as long as Chad is involved because he is Honest, treats people the way he wants to be treated & His Word IS His Bond.Gabriel-Jordan doesnt treat you like just a customer they treat you like Family!

Great selection and great service. Purchased 4 vehicles from these guys over the years.

It was ok

Several times during my life, I have given my personal time and often money to help someone in need. The saying What goes around comes back around, that holds so true.My truck would not start one night and I was stranded.I had very little money.I took my truck first to the Fairway Ford dealership in Henderson to find out why my pickup truck would not start.The staff at Fairway Ford were excellent at trying to help me but since my truck was a Chevy Silverado, they advised me to take my truck to Gabriel Chevrolet in Henderson because they had the computer setup to plugin and scan my truck for malfunctions. It was discovered that my truck had a faulty (BCM) Body Control Module. My heart sunk all the way down into my boots because I did not have the money to replace a bad BCM. Thankfully to the Service Manager, Aaron, he was able to get the BCM covered under my warranty. The new BCM was about $330. Im not sure how the labor was covered, but they saved me from being stranded not having a means to get around.Im an amputee Military Veteran with custody of a child and reliable transportation is paramount for someone in my situation. Ive got to take a big cake there and serve everyone a big slice of cake.

Very nice salesman named Alex provided excellent service!

Great

Salesmens are very friendly not pushy

Very poor customer service and didnt handle things in a professional matter!! Will never recommend this place to anyone.

Dont like the services

Love this dealership! Shannon in service in great!

My recent hunt for a shop truck!Found one at this dealershipStarted checking it out and met with my first salesman who got me the keys. Of course I asked the usual questions trying to get any background on the vehicle. Overall the truck looked good but it was a 2013 so it did not have much time to look bad. It had been well used as it had over 160,000. The first salesman stated it had had no issues and had not been in any accidents other than the air dam being replaced after hitting a dog. I asked for any service records and got a Carfax or Auto check. I decided to leave my truck and take the truck for an extended test drive and also let my business partner Pops check it out. After driving and looking it over we found the passenger door had been resprayed and the lower door spacing was very narrow. We also found some overspray on the front passenger fender. Some screws were also missing from the inner fender well. We made a list of questions and some issues we had found. It also was missing a spare tire. I took the truck back and wanted to make and offer on it. When I got back I found my original sales person. I asked about a spare, floor mats and why the truck had been resprayed on the passenger side. Also it looked like was missing a few screws from the body work.Well this got me a second sales person. Not sure who he was as he never introduced himself. He began to tell me how the truck just had some excessive road grime on it and that was why it was resprayed. I asked about the inner fender well screws and he told me he was not going to put anything in the truck. He said he personally knew the previous owner and the truck was great and he regularly brought it in for service. I asked to see all the service on it. I got a printout showing two visits of no significance and one showing engine work. He claimed it was the wrong codes on the engine work and it was just an oil change. In the meantime my first salesperson told me how low the truck was priced and they would not make any money on it. Then he told me he would get bonus if he sold the truck to me and repeated continually how I needed to buy this truck. I asked how in the world that was possible if they were taking a loss. I had already hit blue book on this truck and it was listed at the high retail end. I had some concerns on the body damage and the money I would have to put in it. While it had new tires it had no record of any alignment. Anyway I wanted to talk money and make an offer but more in line with what I discovered. They did come down a whopping $200. Second salesman showed back up with his winning attitude and told me they would not negotiate at all on the price of even consider replacing any minor issues with the truck. I said not even a penny less. Not even a penny he replied. The second salesman claimed he could wholesale it and make more money. My thought was why didn’t you do that and not waste my time. We all know used cars are marked up quite a bit. Out of all the cars I bought I have always negotiated on price especially used ones.Am I missing something here? Is that not how it is done these days? I guess I should have just paid full price and not asked any questions. The final straw was the comments the second salesman kept making about the oilfield and its workers. I began to get the impression they were not interested in me at all as a customer. I can say I have never had an experience like this buying a vehicle. I want be doing any further business with this dealership. They should take the dealer out as they do not deal at all and are not upfront on vehicle damage. They need to let you know upfront they do not deal and any damage they repaired. This repair was not on the service records? A little honesty goes a long way in my book but when you step over that line I am done. I also will let other know of my experiences. Still looking for a good 1 ton diesel! CASH Buyer!Roman RobersonAll American Machine Shop

**BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE**Beware of the KILGORE dealership!Purchased an pre-owned 09 Acadia on July 2, 2012 Dealer added glass VIN etching ($255), GAP insurance ($635.64), and an extended warranty ($2497.00) ALL without my consent. Rushed through the paperwork. Was verbally told The car has glass etching in case its ever stolen (The glass was already done when I looked at the car a WEEK before!). Was also verbally told by Tessa (the person doing the paperwork I put a 4 year 48 thousand mile warranty on the car so youd have one (As if shed done me a favor). I was so ready to leave the dealership due to the high pressure sales tactics by my salesperson Misty, I would have signed nearly anything just to get out the door! After looking over the contract a few days later and realizing all the extra things I was charged for I contacted the owner (or partial owner) Tim Capps on July 6, 2012. Mr. Capps ultimately told me If you didnt like the deal, WHY DIDNT YOU JUST LEAVE? Mr. Capps then told me he would have Tessa cancel the Service Contract and the GAP insurance and send me a refund check for the glass VIN etching. Today is July 31, 2012 and NOTHING has been done. The warranty company NEVER RECEIVED THE WARRANTY (even though I was charged for it!) and the GAP insurance company HAS NOT BEEN CONTACTED ABOUT CANCELLATION. I have received no refund check for the glass VIN etching. It seems Mr. Capps just lied to get me off the phone so he wouldnt have to talk about it any more. This is evidently the kind of service youll receive if you decide to do business with this dealership. Im sorry I ever set foot on the lot.Sincerely, Ron Hefley, Longview Texas**BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE**