My check engine light came on and I was concerned. I contacted my sales rep and he suggested that I bring it in for a service check. The service department went above and beyond to investigate the problem and resolved it for me. They also explained their finds and how they were able to resolve the issue. They gave me instructions on what to do should it happen again. This was very helpful and gave me the peace of mind that they cared not only for the performance of my vehicle but my safety as well.

My experience purchasing a new Nissan Frontier was AWESOME!! Vicki Breazeale was very informative about the Nissan Frontier. I appreciate her honesty and professionalism! I purchased my Frontier on a Saturday and the following Monday morning I received a call from Vicki, just checking with me to make sure I was pleased with my new vehicle!!

Great salesman Paul Carrubba. Met and exceeded my expectations.

I took my vehicle in for and oil change and was recommended service that I did not need. I understand its their job to make as much a possible, but when you show me pictures of filters from a different car claiming it was mine. I told the the color and shape of my filters and the one they shown me was clearly not my car.I changed my intake and cabin filters a week prior. I dont know what they were thinking. I hope that they dont do this to everyone.

Friendly professional staff. Tyler was the BEST. He went over my inspection, explained what everything meant and very friendly and courteous.

It was AWESOME. Staff was extremely nice. They had my paperwork already in progress upon my arrival. I bought a brand new vehicle and it didnt even take a full hour to go thru the process. I would recommend everybody I know to get a car from Petro Nissan. My Sales Rep was the bomb. Ask for Ricky Anderson. (Pretty Ricky).

Mr. Clarence was the absolute best. He was super friendly and very informed of the vehicles on the lot. He helped me make a very educated decision, and I walked off the lot feeling confident in my purchase. Hes also been kind enough to continue reaching out to me to ensure that my experience with my new vehicle is going well.

Sold me a car with a bad transmission. They refused to replace/say nothings wrong. Also after a week into owning the car after having the transmission checked they were trying to sell me a new fan belt say mine was cracked. So much for that certified inspection that they claim everything is good on the car

Best sales experience ever!! Was very pleased with Charles and the staff that assisted in my car purchase....... I would highly recommend Nissan to anyone wanting to buy a vehicle😁

I recently got a new car from Rickey! He was a great salesman, patient enough to let me look at all the cars I wanted to and test drive until I was 100% happy with my choice. I will also say, Tyler in the service department has the best customer service you could ever ask for! He has gone above and beyond on multiple occasions, if you ever have an issue he is your guy! David and Tyler have made my service appointments an absolute breeze!

Love Petro service Center!! Expertise in the field!! We bought our first Titan 13 years ago and then our second Titan this year.

In my life i have bought a lot of new cars. This is the best dealership ive ever seen. If you stop in to ask for help with how to work something on your new car they have always worked to get me the info i needed the people ate so nice.

Took my vehicle in to Replace Transmission within 3 days Petro had my vehicle Ready & Back on the Road My Automotive Technician name was Brandon He Did A Fantastic Job & Took Great Care of My Car. In the Service Dept Kim was the Person I Spoke to from Beginning to End of My Repair She was wonderful, Friendly, Courteous just really Outstanding Any other Repairs I may need I’ll definitely be Returning to Petro Nissan

Paul was extremely helpful and most importantly he moved quickly and got us in an out with the trade-in within an hour and a half. That impressed me. We drove down your new 2020 Armando.

The young lady that greeted me was very friendly and I told her that I had talked to Steve. She said I will get you signed in and let Steve know you are here! Steve was awesome! My tires did not come in on time, but he was able to find some comparable, because I told him I really needed tires Friday before my trip to north MS over the weekend! Took a little longer than originally quoted for my services scheduled, but I was totally ok with that. Especially after his efforts to get me fixed up with new tires! I have had most all of my service (with the exception of one oil change) done at Petro and your service department is top notch.!

I went to Petro Nissan to research the Rogue and get more information on financing. I was weary because my first experiences years ago was HORRIBLE . I met Charles and he was amazing!. Charles provided excellent service, was truthfully, and (my favorite) part NOT pushy. I’m not sure he will see this but I’m glad I gave them another chance and I love my vehicle. Oh and everyone was so nice to my dog, that really matters to me.Thanks Charles

I went in for a simple oil/filter change and tire rotation. After picking up my car I stopped to gas up and check the oil level. When I opened my hood the oil dip stick was not replaced probably and my oil level appeared to read HIGH. I looked at my ticket and it says they put 5 quarts in an engine that only requires 4 quarts with a filter change. When I took it back to the dealer the service rep. Ask me if the engine was running when I checked it and that my receipt showing 5 quarts used must be a typo. Instead of trying to address my concerns he seemed more interested in finding a way to blame me or act as if I were over reacting. He said, “people make mistakes” He seemed to not care that I recently retired and paid cash from a hard earned savings for this truck in an effort to adjust to a fixed income. The truck needs to last me 5-8 years but if I hadn’t caught the oil overage there’s a good chance it could have made the seals on a 2020 Truck with 7k miles leak. If the dealership can’t change oil properly then I certainly will not trust them for an warranty issues I may have. I’ll drive the 80 Miles to the Coast for any future maintenance needs. Thankful someone in charged finally intervened and had a mechanic re-change the oil and filter making sure to only put 4 quarts in.

Nice people, they will help you find something that you will like. The lot manager seemed old-school, good though, he knows the business.

I was treated great by service representative Kim and mechanicJosea and the service was phenomenal.

The Service Rep Steve was so professional and proficient

This is not my first rodeo with car dealerships but this has been by far the best experience ever. I contacted Mr. Charles Magee and told him when I was going to show up. He was waiting on me when I got there. Took me directly to what car I came for but I ended up falling in love with the suv. Great customer service everyone was so nice. Ms Holly was great also. Highly recommended and I didnt have to wait all day. I was literally in and out

Mr. Paul Carrubba sold my son his very first car on 7/2/21 brand new!!! Not only was he professional, attentive to his requests, and extremely nice.. he never hassled or made us feel rushed. This was an amazing experience for us and we look forward to Mr. Carrubba providing us with our future vehicle needs! This is the sales experience customers look forward to, what a blessing! Thank you!!! #TheBaskins

I had two amazing sales guys... they both were patient and knowledgeable especially Luke! They made me fall in love with a new car and I am grateful for all they did to make the process smooth, especially my free full tank of gas. Thanks again for everything.

Petro Nissan has some of the most unreliable accounting and management personnel I have ever had to deal with.I have repeatedly been told I would have my calls returned. I waited almost a month this last time... ZILCH.I’m trying to get them to issue my refund for a service contract I had through the Petro franchise/family. Every avenue directed me to Petro Nissan.The first couple of calls seemed productive. The people where always polite, but you always got the idea they didn’t actually care. They took my information, said they would forward it to “Tony” who would follow-up. Nothing. I called back a week later. Same thing.Called back the next week. Rinse, repeat.This last time I waited almost a month. New person, said would follow up with me. Nothing again. Next step? Litigation!

Love them they had my car for while but they did a awesome job 🥰🥰

I will be get my oil change some where else I had made an appment 2 days a head of time and still tock a little over 2 hours as well as the price. That was my frist and last time there so much for cleaning to they said the truck was ready to go and went to leave and still the light on the dash was on

Call today and was told come in the next 30 minutes and they could get me in and out... got there in 20 and was told it would be anywhere from an hour and a half to two hours before they would be done with the oil change.... this is the 3rd time I have called and was not informed on the wait time.... the guy that was checking in was very unconcerned about what I was told on the phone.... ask to speak to manager of the department or assistant manager and was told there was none on duty today 🤨.... I had to opt and go to Take 5 Oil Change Customer Service here was 100% better right down the street in front of the mall ...

I had the most indescribable experience. Mr. Fransted was an awesome guy. He did an awesome job with us. He was patient, nice, and was there to provide us with all the information we needed. He took us on a test drive. He’s an outstanding guy all the way around. He’s even funny. I will never forget this experience and he gave us refreshments as we waited and he updated us as much as possible. I just wanna say thanks for everything and I love my car. You guys rock and so does Mr. Fransted. The best dealership ever.

We always deal with Clarence Lomax and it’s always a pleasure. Some people you can since they are just trying to make a sale but Clarence is truly trying to help the customer and he is very patient. I felt we had a positive experience and we love the 2021 Nissan Sentra. If you are interested in an automobile that Petro has ask for Clarence, you will be glad you did!!!

Well to say its always been wonderful... Id be lying. But...... Ty in service has given me a NEW!!! and Wonderful experience with Petro. He goes above and beyond. Holly, you definitely got a good one. Now, let him train everyone else.Mandy Farlow

Ive had positive experiences with the Petro Nissan sales team in the past. This purchase was my third vehicle purchase in four years. The sales team of the salesman (Clarence), the sales manager, and the finance manager completed the entire process from selection, test drive, contract, and financing in under 90 minutes, beating their last record sale for me by nearly 30 minutes! You can bet Ill be back!

It was by far the best experience at a car dealership ever!My wife and I were treated like VIPS!I absolutely will be doing business with them from now on and I will be buying my next car or truck from them!Thanks Petro Nissan.

Traveling and needed an oil change. They were able to get us in and out in an hour with no appointment!

The manager of the service department was very helpful and knowledgeable of what everything that I want to know about my automobile. He was very nice and courteous to me and all the other people that I saw him interacting with. I can’t remember his name . I am sorry because He was so helpful to me.

My salesman Clarance, was so nice and kind. Very knowledgeable about the vehicle I wanted. My experience was pleasant. Thank you.

I want to give nothing but absolute praise to Rickey Anderson and Drew Brown! Rickey was professional, friendly and relatable, and did his absolute best to make sure we walked away with the vehicle we wanted. Drew checked up on us and made sure he was at our convenience and our schedule. I am totally in love with my new Nissan Pathfinder! Thank you, Petro Nissan! They really did give me the best deal!

Great service from the entire staff but especially from Nakia Hargrove. He worked with me and listened to all my concerns, and made it happen for me. Thank you so much, I love my 2020 Nissan Kicks!!

The gentleman that helped me .Sorry cant remember his name. But he was great.Also his customer service skills were impeccable.

Petro Nissan is the place to buy a car, and if you want EXCELLENT Salemamship see my man Charles McGee!! Thank you for a hassle free and pleasant experience Charles!!!

My experience was very friendly and work on my car was done in a timely manner

You have great people coordinating with customers and maintenance work.Though I didnt need to rent one this time ... The ability to rent a car while mine is on the rack, is important to me as I can continue the day while mine is worked on.

They were very professional the facility was well maintain and I was treated with great respect.

Everyone was so nice and friendly and explained any questions I had

I purchased a Nissan Rogue 2021 with 11 miles on it and they didnt tell me there was a recall til right after I signed my papers. So they put me in a loaner car for the night. My car is still under a thousand miles and I have already started having trouble with it. So I took it to the Nissan Dealership got there at 6:30 and they told me I would have to bring it back on the morning keeping in mind I have a 4 year old little girl on the spectrum but said they couldnt put me in a loaner car because it was after 5:30. But the night I purchased the car it wasnt any trouble for them to put me on a loaner vehicle after 8 p.m. and the Nissan Dealership is over an hour from where I live. They were very rude and I believe I should be the only person upset because I just purchased a brand new vehicle and already having problems with it.

Went in for an oil change and tire rotation. Met promptly and offered military discount!

The salesman was friendly and very knowledgeable of the vehicle I wanted. I’m very satisfied.

I went to get an oil change. I like the friendly service and the associates made sure everything I needed was well taken care of. Everything was taken care in a timely matter.

I love Petro Nissan ! I cant say enough about there service. I recently purchased a new Rogue from them. This was my 3rd Nissan and my 2nd purchase from Petro. The sales experience was wonderful and short. Most dealerships it takes all day, but not at Petro. My salesman Rickey Anderson was wonderful, a God send. He kept me informed & updated on the process. Even though I had already owned a Rogue. He still went over all the features with me. He even called me the next day to see if I had any questions,etc. The salesman Rickey Anderson was very nice and professional. The other employees were nice to,from Mr. Drew to the finance officer, he explained everything on my contract to me & they try to get you the best deals. Like you are family. I feel safe when Im in a Nissan. Even the service dept. Is always good. Thanks Petro Nissan no. 1😁😆💖

I liked that I was able to show up without an appointment to get my oil change and that they checked in to my concern about my brakes. They also checked for other things to see if there were problems that I would not have known about. It was very busy that day but the service team was still able to get my car looked at in the time frame they gave me (around 45 minutes for the oil change and looking at my brakes, as well as checking for other stuff which I think is a typical thing they do when you bring your car in.)

They treated me fairly. Gave a good discount off MSRP without the need for haggling. Good selection of their popular models like the Rogue.

My appointment started off kind of rough with the service rep that was helping me. He got better later though. Some of the things that I asked to be done, were not done. I hate to think that maybe this happened because I’m a woman and I “probably wouldn’t know or notice”. I don’t know that that’s the case, but the things that were not done were pretty obvious, and to me, irresponsible. I’m not a very happy customer.

I was happy with the service, but disappointed that they didn’t vacuum the front as stated.

I was in the dealership getting Routine service Conducted on my vehicle that I purchased last year. The salesperson that sold me the vehicle last year was there and asked if I would be interested in trading in my vehicle. I told her I would if they could work out a good deal for me. And the rest is history!

Very friendly customer service. Took a bit to rotate our tires and oil change, but was well worth it. Thanks.

Purchased a vehicle from Petro it was a great experience. Entire deal was done online the internet sales manger Drew is quick and informative about any information you need. Drew got us over to the best salesperson ever Charles! My dad loves his new truck. Thanks Charles and Drew👍🏾

Would not recommend buying anything from here. I bought a truck three months ago and still have no title. Called and got three different stories about it was lost or it had a lien on it. They won’t call you back, ask to speak yo the General Manager that didn’t happen . Do not recommend buying from here.

Everyone was extremely nice n helpful especially Deanna Bolton!! If it wasnt for her help I wouldnt be in a 2020 Nissan Rogue that I absolutely love!!! Thanks Petro for a wonderful experience!! If u need a car or suv Petro is definitely the place to go to!!

My Services were promptly done. Everyone was very friendly and nice! Thank you!

Daryl (the salesman) was excellent with the original transaction and follow up. Melissa however was cold and very uninterested in the customers needs. She pressured (yes, pressured) us into buying some type of service warranty. When I told her that my dad (Jack Brownlee) had passed away and asked if we could have this warranty transferred to a Nissan Dealership in Tennessee where I live (since I have the vehicle) she flatly said NO! She never once said Im sorry, no trying of anything on her part....not even offered a credit or refund we paid for this warranty which we will NEVER use; since I will never return to Mississippi. No goodrecommendation will come from me.

The biggest issue I had was that I waited for 4 hours and 15 minutes just to have only the oil changed in my vehicle. I was told it would be 1 hour and 30 minutes for the wait which is a long time anyway but I understood they were backed up. But for it to take nearly 3 times as long as that is terrible! I would much rather go to a quick lube place in the future but I don’t want to break my warranty. Don’t tell someone it will only take 1.5 hours to do something then it actually takes 4+ hours.

I have tried 2 times to get an indicator light fixed in my car. I keep getting blown off. At first I was told it will resolve itself. Then I was told they couldn’t do anything for my 2020 Nissan so then I made an appointment for tomorrow (sept 11). I just got off the phone with the service department and they said they don’t have an appointment for me and they would do their best to get me seen. This is unacceptable. After getting this looked at I won’t be back to this service department.Update: I finally got my car in to be seen. They said it was the radar that needed to be replaced. It was covered under warranty. When I got my car there to get the radar replaced. They called me later that day saying the part had “been boxed wrong” and they had to get another pet from Jackson. I over heard someone saying they put it in another car though. They gave me a rental car for the weekend since this was on a Friday and probably wouldn’t have it done before closing time.The technician i worked with this time was outstanding. But the management needs much work - the fact it took so long to correct this and they they sold, or used my part, on someone else is not okay.

This was by far the best vehicle purchasing experience I’ve ever had. Our salesman Charles was amazing. He was very knowledgeable and even brought a vehicle to my job for me to test drive. I would recommend Petro to anyone.

Experience was great. The service department was efficient and while waiting, they did the service in a timely manner. This is the best of best service departments.

This experience was above my expectations. In the past customer service has been rude and I’ve had several issues . But this time Steve Tate took my car gave me an estimate before fixing anything and communicated with me. I’ve had my car 18 months and I can not say another service advisor has done that. I do appreciate him and his consideration. He needs to be training the other service advisors .

The people at petro nissan were awesome . They helped me get the right vehicle for me to have a Christmas surprise for my wife. Thank you Rickey, Drew, and Ken for making it work. We still have people crying when my wife shows the video

I usually have my car problems done by the Nissan dealership in Meridian because its where I got my car, but I came here because of an issue I had while traveling, and I have the best service I could possible ask for during that stressful event.

It was excellent; from the time I arrived until my car was finished I was greeted and treated the way a customer should be treated.

We had a great experience they helped us in every way Charles helped us very helpful and I love my car 5

Sales, Financing, Service and all other staff were pleasant and professional.

I was greeted within 3 mins of arriving at the service area by Sam. I made sure I mentioned a past issue I had with Petro service with leaving oil and dirty smudges on the interior of my vehicle, Sam instructed me he would make sure this wouldnt happen again. My vehicle was completed in a timely manner and I paid for the service. Upon receiving my vehicle and a quick overview of the interior, I notice there were oil and dirty smudges on the seat, console and door handle. This is something that needs to be look into by management and possibly a QC (Quality Check) completed before the customer receives their vehicle. Overall the service was good just a little more attention to customer service and this area will be top notch.

Attentive staff, clean open showroom

They went above and beyond to get me the best deal that they could. My situation going in was not that great and I still left with an amazing new car.

Had my oil changed and Brian was a really nice young man he seemed to really care. Thank you

Clarence was extremely helpful and informative. I love my car!

I already wrote to Holly praising Ken Pickett for his superlative customer service. Ken keeps me coming back to Petros. He is extremely helpful, through texts and calls gives me progress reports, explains what needs to be done and why, and always explains costs. Ken is nothing short of extraordinary and I think if he left Petros, I would, too. And I have bought 7 cars from Eddie and Tony over 30 years. And I planning on buying two more, one for my daughter and the other for me and I want to work only with Ken. I must also add high praise for David Green who, like Ken, is totally customer-oriented--kind, smart, and helpful. God bless them, and Petros for having them on your team. Dr. Philip C. Kolin I DO NOT AUTHORIZE PETRO OR NISSAN TO USE MY CONFIDENTIAL RESPONSES HERE ON YOUR/THEIR WEBSITES. If you do, I shall cease being your customer.

My service advisor David Green always takes care of me. He is always honest about what I need or dont need. If there is a coupon, he lets me know that too. I always am treated like family. David also knows how valuable my time is he gets me in and out as quickly as possible.

Very pleased with my purchase from Petro. Russ was not a high pressure salesman but was very informative. Everything went as smooth as possible.

Everyone was very professional.

Worst customer service ever. I would give zero stars if that was an option. It takes hours for a salesman to call me back.

The young man, Steve, that assisted me was very polite and accommodating.

I purchased a Nissan Armada. Charles McGee and Deanna helped me. They were both great to work with. They tried every way possible to make it convenient for me because they knew I was working from home.

My experience was great as always!David is great, and Steve is awesome!

Very recently purchased a new Nissan Altima at Petro Nissan, and couldnt have been more pleased with the service. DJ Smith met us in the parking lot as we browsed the vehicles. From the moment he greeted my wife and I until the end of sale, he was just the most polite, accommodating, and courteous car sales representative that I have had the pleasure of working with. Forever having a genuine smile on his face and fulfilling our needs seemed to just be natural to him. I really appreciated that level of attention and care. This is the kind of interaction that most people seek when making a purchase like a car. I hope others get to benefit from DJs service and personality, and I am looking forward to potentially purchasing again from Petro Nissan with DJ as my sales rep. Well done, Petro. You have a real winner with this gentleman.

I loved my brand new Maxima worth every dime

My experience with Petro with very excellent.

Everyone was helpful. Steve Tait did an amazing job with helping me get familiar with the vehicle... even hed my purse. The finance officers were very exceptional and phenomenal. I will definitely keep them in mind for when I decide to get another vehicle.

Awesome experience from start to finish!!! Russ Fransted was professional, knowledgeable and so friendly!!! Second car I have purchased from Russ.

My 2015 nissan murano that I only had for a little less than 90 days, developed transmission problems. I took it in to be services, it took them almost 4 weeks to do the job but the service manager Mr David provided me with a rental car at no charge. My nissan only had 58,500 miles on it and the transmission had to be rebuilt. I really wanted a new transmission because I felt the car milage did not warrant going out already. I have had the car back for a few weeks now and so far its doing good. The service manager, Mr David is a good man. I only gave 4 stars due to the length of time that it took them to fix.

Just had servicing done here for the first time. Usually I get my car serviced in Houston since I’m from there. I’m simply blown away. Amazing people, and even better service. Will recommend them in a heart beat. Won’t try to sell you extra stuff but will check your car thoroughly to make sure everything is in order. Fair prices as well! Also, give Sam a raise y’all! He’s awesome.

Always great service with very knowledgeable and helpful people to take care of your needs. Top notch accommodations. I give it five stars.

Very unsatisfied. After being a loyal customer to Petro, buying both my car and my sons truck from Petro, they have not repaired my vehicle. My car was wrecked in April. Immediately, I called Petro and they recommended Richies Auto Collision. After 4 returned attempts, 6 months, and weeks at a time without my car combined efforts from both service departments have not repaired my vehicle. They have not even been able to diagnose the problem although an independent mechanic did so in less than 4 hours. My husband bought a truck from Pine Belt Chevrolet earlier this year and has had amazing service from Pine Belt. Pine Belt even offered him a loaner car while he was receiving routine maintenance. I have been walking to work for 3 weeks without any consideration from Petro. I have emailed the owner, the general manager and the service manager without any response. I have always driven Nissan but I will consider a Chevrolet after this experience. I have waited to write this review giving Petro the opportunity for recovery without any success. Customer service goes well beyond the sale.

Horrible experience!!! We purchased a truck for our son three weeks ago been back & forth since we took it off the lot. Each time we went all they could tell us were going to fix it..it wont cost you all anything but actually it cost us time off work because they were not professional enough to keep in contact about what was going on or when it was ready for pickup & sadly it almost caused my son his life. On yesterday it caught fire & burned completely up thankfully my son got out just in time.

The whole staff was wonderful. There was one associate, Holly Grim, who was so helpful. She showed us many features on our recently purchased 2019 Rogue that we didnt know about. She made our wait time so pleasant and enjoyable. She is such a blessing.

It was fabulous! Went in just to see what theyd give me for my murano on trade and walked out owning a brand new ride!

We purchased a car in February of 2020. We were presented with a clean Carfax. We started having issues with the car in March. After 5 trips to our local Nissan dealership we found out the car had been in an accident and the issues were probably tied to that, so Petro gave us a false Carfax report. Then when we tried to get in contact with Petro Nissan they were very difficult to work with regarding the car. Finally the GM reached a settlement with us, yet the day before going in Ray, a sales manager decided to reduce the amount that we had agreed to in writing. Upon returning to the dealership, after driving 3 hours in Southern heat with no AC, Ray was extremely rude. He raised his voice at us and was very condescending. The dealership made us pay for document fees that we had already paid the first time. According to the Nissan consumer affairs department they should not have done that. Petro is dishonest, rude, and will go back on promises. Avoid at all costs!

Clarence Lomax done an OUTSTANDING job!!!! He found me the vehicle I was looking for at the exact price he promised. Very honest, professional and highly ethical. The entire sales staff was a pleasure to deal with.

I had a tire replaced because the original one had a screw in it. However, the service time and waiting process was a breeze.

From the time my mother and I got out of the car here at Petro, we were greeted by Steve Tait who was amazing not only as a salesman but as a gentleman also. He was very considerate towards my mother who has some health problems and tried to make sure she was as comfortable as could be throughout the process. I was looking to sell my mothers call that I bought her back and lease one due to her medical issues, but Steve and the manager I dealt with worked it out better for me to purchase her a newer Altima instead. Steve is a GREAT asset to Petro!!

My car started acting strange on my trip home to Hot Springs, Arkansas area from Florida. We were 50 miles outside Hattiesburg & I was really concerned about the issue. It was 4:30 pm on a Friday when we pulled in to Petro. They were super busy, but upon hearing our situation, Kimberly took our car back, they ran diagnostics, & the transmission needed to be rebuilt. We had to leave our car there, 7 hours from home, because of warranty conditions. They stayed a little late that day to help us navigate the details, kept in touch with me on a regular basis while fixing my car, & were so kind through the entire ordeal. Thank you Kimberly Pierce & Petro Nissan Service Dept. If I ever get a new car, I just might drive the 7 hours to Petro!!! Thanks so much. Woo Pig, Go Hogs Go!

Stood behind their service and product. A bit slow on service. Noticed several customers had to wait 2 or more hours for simple oil change. My wait was approximately 3 1/2 hours for brake service