My first experience was when walking in the service department and no one greeted me. I stood there about 5 min before I was acknowledged to be told I had to make an appointment.Got to my appointment at scheduled time. After waiting an hour I asked if my car was being diagnosed. Serviceman said yes. But it was sitting out back when I went outside to sit. Then seen my car being driven back in about 30 minutes later. That is when I was informed that maybe my tires needed rotating to stop the vibrating. Told him to go ahead and do it and how much. He said around $20.Got there at 10:00 am, ticket opened at 10:27 and left at 13:34. Paid them $157.07. Diagnostic was $98 🤨. Then according to my satisfaction I got A1 service. I didn’t. My survey answers are circle. Go figure. 🧐

Kelsey was the best sales representative, he sold us on the new car and made sure that we knew everything about it and how to work it, and everything one else that we talked to was wonderful as well, we were not there more than 2 hours and everything was done. The best service and people. Highly recommend.

The employees here were so helpful, courteous, and knowledgeable. Everything was presented in a straightforward manner. Lots of other dealerships make you feel like you’re being tricked but we didn’t feel that at all here. Patrick was great and went out of his way to make sure every feature of the vehicle was presented to us. Jeff the sales manager was kind and professional. Bryce the general manager was so helpful and went over all the finance numbers on the phone with us before we made the trip. John the finance manager had us in and out of the finance office in 10 min and answered all of the questions we had. If you’re in the market for a Kia, I highly recommend this dealership as the customer service alone is worth the trip.

They have given a single parent with a car that is useless a very happy person. They worked with me and got me a brand new car within the payment range I can afford with a great warranty. I highly recommend them.

Patrick Jones was extremely patient and flexible. He assisted us tremendously with buying our desired vehicle. Also, the staff provided wonderfully amiable service. This experience definitely changed my perspective on purchasing a car. I would recommend for anyone looking for a new dependable vehicle.

Absolutely amazing customer service. More than willing to work with you and make a deal with any situation.

The service at this Kia dealership is the worst I have ever encountered, and I have been to several. Sarah, the service advisor I primarily dealt with, was unorganized and inefficient. She was all over the place, complaining about not having enough time to get all of the things completed she needed to for that day but she had time to smoke a cigarette. When I checked in I gave her the details of what was going on with my vehicle. She asked me what was bucking, the steering wheel pulling to one side or what. I was not aware the steering wheel could buck and the car pulling to one side would not be classified as “bucking”. While sitting and waiting on the finance company to send over the paperwork, the finance manager was sitting in his office vaping.Dean McCrary Kia offers payment through a 3rd party but she did not offer that option when she gave me the details of my bill. When I headed to check out and pay for the diagnostic fee, I saw the option and applied for the financing and was approved. She seemed a little upset that I had not spoken with her about completing the financing option and was a little (no, a lot) doubtful that I had been approved, saying she had not received an email from the company confirming my approval even though I had the approval on my phone. She went through her email, saying she had not received the approval still after about 5 minutes. I called the company, who shared with me that they sent the information to her phone, which she had received.I asked her about adding an oil change, which she told me I could not because they do not finance oil changes, even though the 3rd company financing is a Tire and Auto finance company. I told her I would get the oil changed at a later date and that was ok. I will never come to service my vehicle at this location again. I normally go to the Flowood Kia dealership to service my vehicle but my vehicle was bucking and I was afraid to drive to Jackson because the recall part had the potential to cause fire while driving.

Took my vehicle in for an oil change, recall work, and a leaking windshield washer reservoir. Vehicle is still under factory bumper to bumper warranty. I was told reservoir was cracked at top and not covered under warranty. ALL of the fluid leaks out along inside fender well. Not cracked at the top. I also have ABS light and TSC light coming on after service. Horrible service experience.

They got me in as a walk-in! My own ppl (Volkswagen-Jackson) never even called me back to even say they were backed up & couldnt get me. I had to constantly call to get them for an appointment next week. I think Im going to stop wasting my gas & start using Kia. They found stuff that needed fixing on my car, which makes me wonder if those folks at Capitol Body missed something from that car accident, and Im having to fix!!

Upfront, honest and very personable! Thank you Patric Jones for the awesome deal!!

Good selections of cars, trucks and vsns.

Great place to purchase a new or used vehicle. Also, an even better place to work.

Patrick was great! He gave excellent customer service, and he really fought to get me in the car that I wanted. Shop with him; he’ll get you right!

Patrick Jones did a great job and put me in a new Kia !

We had a great experience buying our Ford Explorer from Patrick! Honest service & great prices!

Patric Jones did a wonderful job helping me to find a affordable and dependable vehicle for me and my children. He was able to work with me and my situation and did everything to make sure I left the dealership with a vehicle!

Patric Jones did an excellent job at helping me select and purchase my telluride. Jeff Gallahar was also a great asset to this team buying experience!

Cj went the extra mile and even took time on his day off for us all the staff were courteous and professional.

DEAN MCCRARY KIA OF HATTIESBURG WAS GREAT TODAY DIDNT HAVE TO WAIT FOR HOURS. THEY WENT RIGHT ON AND STARTED ON MY CAR SOON AS I GOT THERE. AND I ARRIVED EARLY

Patrick Jones did a great job getting us in a vehicle.

Patrick Jones did a good job

I upgraded to a Kia Optima!I definitely recommend working with the Experience young lady Ranna Patel! She answered every question i had plus some and filled me on the vehicle from head to toe. A full walk through of the car, let me tested drive it and everything. I was highly satisfied! The staff, including John the finance manager and everything was great! I will defiantly do bussiness there again

Patrick Jones is the best ever I have my dream truck

They were very nice & helpful. They got me into a car when needed most. They have great customer service. They try to bend over backwards to help.

Patrick did a wonderful job. He is great.

Patric Jones was amazing sold me a car in no time with no hassle made it easy. If you need a car he is your guy.

Patric was so amazing, he helped me get into a vehicle at a reasonable price when nobody else was able too without the hassle . I definitely recommend Kia of Hattiesburg!!!

I have had my KIA for 1.5 years now and it is still under warranty. The drivers seat broke and is laid completely back. We took our Kia here to be fixed. We were told it would be October before they could get the part in. We asked for a loaner car or for them to rent a car since ours was unsafe to drive and my children could not sit in the back seat since the driver seat was laid back. The workers/manager that we dealt with became extremely hostile because we requested this. They told us that it was safe and that we would have to deal with it. I would love to speak to the owner and district manager about this issue. They refused to give me the number of the district/area manager. I have never been treated in such an unprofessional way. I am still shocked at how we were treated.

O percent interest for 60 months.

Great customer service. Makenzie was great. Mr. John always take care of me whenever I go there.

So basically if you don’t have an appointment with Kia they don’t care to fix recall issues that makes your $20,000 car a risk to drive. I didn’t schedule for the recall to be on my vehicle so why do I have to schedule to have my vehicle serviced when my engine unexpectedly starts to malfunction? I have been at the Kia dealership since 8:30 AM and I have been told “You’re next” ALL DAY! SEVEN hours later I am told again that “I’m next” and “we’ve been really busy today” despite the fact that I was THE FIRST ONE HERE! You can’t tell me that a service department that does this ALL DAY EVERYDAY couldn’t give a more accurate estimate of the wait time or simply be more organized. I wouldnt put my worst enemy in a poorly built KIA with recalls that take an entire day to tend to.Oh and they pride themselves on their popcorn, fresh coffee, and nice waiting room... no popcorn, no coffee, no bed to take a nap while you wait all day.

Im loving my car I brought here!

Got a great deal on a beautiful car!! I love it! Thank you Kelsey! Had a situation of boyfriend trying to pick up my paperwork for my title and they were awesome!!! They refused to give it to anyone but me and even kicked him off property and told him he would be trespassing if he came back when he got upset about it. I will forever be in their debt for this one after knowing everything I know now about this man! Very professional people who care about their clients! I will definitely be back!

These guys worked endlessly to get me into a new ride. At first things didnt look too good, but man did they come through. 2020 Kia Rio Sport with 40mpg no money down with a low interest rate. Guys my credit is not that great in the 600s and they managed to still get me in a new ride with a low payment less than 430. They also took initiative and called around to help get me better and lower insurance through USAA. If youre in the market for a new ride go to Dean McCrary Kia in Hattiesburg and ask for Malinda tell the Brian Matthews sent you.

Staff was friendly and very helpful.

I bought a 2019 Optima S last week. Our salesman, Dillon Lee, made the whole process fun and was very informative. This is the first Kia I’ve ever owned, but I am in love with it. You can’t beat the value for the money.

Great folks!!!! Made buying our new car easy and we are far from rich. Would recommend them to Everyone who needs a new car cant beat people, price or quality of product period!!!!

Cole was a great salesman to deal with. Absolutely worth the drive. Everyone was friendly and courteous.

Fair pricing and friendly service. We looked in Louisiana and the dealers wanted $4000 over sticker. I’m so happy we found Dean McCrary Kia.

I ordered a key over a month ago, they had the key and didn’t tell me it was in stock nor did they ever call me and say that I could come in to have it programmed. No one ever contacted me or cared that I was upset.

DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. They have absolutely no idea what they’re doing. I took my car there a couple months ago and they told me i had a bad MAP sensor and it needed to be updated. There was also an issue with my headlight and they did not fix it correctly either. I took my car to a different dealership today and was informed that the problem had nothing to do with the MAP sensor. It was a misfiring catalytic converter, and if i had continued to drive my car, my car could have CAUGHT ON FIRE. I COULD HAVE DIED. The ignorance of these people is absolutely ridiculous. These people put my life in danger because they’re too incompetent to do their job correctly. Consider this a warning.

Always friendly and helpful. Machanics do an awesome job. I have never had a problem with anyone at this location after they quit bringing in outside sales persons. Once they quit bringing them in, the place is great. From the sales department all the way through. The staff at this location are great.

The parking lot needs repaving

I felt hesitant about buying from Kia, but am so glad that I did! Garrett Green made the entire process enjoyable and exciting. I got an incredible deal, and an even better car thanks to Garrett and all of the kind people at Kia! I DEFINITELY recommend browsing, but if Garrett is helping you, youll end up buying.

Got my 2018 Kia Forte almost a week ago. People are so nice there. The saleswoman Christina is such a sweetheart. She answered all the questions I had and was very honest about everything. Great deals and warranties.

Great customer service. Dillon our Sales Rep. Is the best. Very informative. Will recommend Dean McCarary Kia to anyone.

Still waiting to hear back from the owner, Dean, about his employees no doing their service work. I see, on the reviews, hell comment on the fake reviews. But not the real ones that tell the truth about his crooked business. Heres my email, Dean. I think you should listen about what your business is really doing. Until you do, Im going to keep telling the public to please go buy someplace else. Hard working people truly deserve better than what you have to offer. 0 stars from me, people. [email protected], Ill be waiting.

I have brought my car there four times for a problem with the paint first they said it was acid rain and found out that it was not then said the next time that I was not drying it off and after their washed and dried finding out that that was not the problem then they had their guy that come in and buff it out they said it took 6 hour for him to buff it out but yet the spots are still on the car so I took it to a body shop which they recommended in the body shop said that the guy that supposed to have done a good job did not do a good job at all so they were going try something else all the car will have to be painted in the meanwhile I got nothing but attitude smart comment from the service manager everyone else seemed to be helpful but her she always had an attitude I am paying for a car$500 a month and had it only from December 2016 shouldnt have any problem.

I am very happy with the car and I liked a conversation I had with the general manager, Mr. Goff. When I had a question, he was very helpful and pleasant.I had a minor problem. I had prepared to pay cash but let a salesperson talk me into a supposedly great 0% interest financing offer. I had not realized that this would cut into my rebate. I am not familiar with financing cars as I have only paid cash in the past. I felt a little bit dismayed that the cost of that financing was not made clearer to me before I agreed. It must have been on the paperwork somewhere but I do notice that car salesmen start talking rapidly and loudly when you try to read contracts. I should have been more careful and insisted on silence while I read the document.I suppose this is a general way of business and not something particular to this dealership, but learn from my mistake and ask questions about how financing affects rebates and other incentives.Also, be aware of how much those extended warranty plans really cost. The salesmen break it down to how much it costs per month if you keep the car ten years or something but dont tell you the total fee upfront.If you are unfamiliar with how to buy cars, all that information thrown at you all at once can be mind-boggling.The only complaint I have about the car itself is that the headrests are so big that I cant see over them to change lanes. Also, the A/C doesnt blow out of one of the front vents--and I have only had the car for a week--in the Deep South where it is very hot. Other than that, the car is wonderful.

Garret was very friendly and helpful. Very pleased with his customer service. Go when you arent tired and watch the numbers on the paperwork. I got a great vehicle with the features I wanted, but the payments arent very good.

Ive been driving with Kia for three years now, and I would never switch! This dealership has been a lifesaver for last-minute servicing, and as I have searched for a new vehicle the last few months, Garrett Green has been especially helpful. He knows that I love my 2012 Kia Optima and wouldnt give it up unless I had to, so hes made the process smooth and painless. Always go to Garrett!

Great staff! All the salesman/saleswoman are very helpful, knowledgeable, and funny. Highly recommended! Shout out to Garrett Green as well.

I had a great experience today at Dean McCrary in Hattiesburg. Bobby Gray emailed me last week about the car I wanted. Went today, they had it, I got it and was in and out in 2 hours. Everyone I met was very professional and I so appreciate them doing everything they did to help me get my dream car. They deserve 5 stars in my book and I will highly recommend them.

Me and my wife have been looking at purchasing a van, since our third kid is in the way. We looked only at dean mccrary, and seen they had 4 Kia Sedona vans for sale. We loaded up Saturday evening and drove down there. We are 50 miles from the dealer. We get there and there is only one Sedona left. The salesman comes over to us and was polite at first. We asked him how much the Sedona was. He said he would find out and grab the key. He returned with the key and cranked the vehicle. We were not offered a test drive, and he did not give us the price. So he invited us inside. We sat down in his office and he put down a credit app in front of me. I politely asked if I could get the price of the vehicle so I would if it was in our budget. He went to the finance managers office and I could over hear talking. He told his manger that I didn’t want them to run my credit. I then seen the finance manger shake his head back and forth. Well the salesman came back over to me and said the vehicle was 26k at this point i new it was out of my price range. Instead of letting me go my way. He was pushy and wanting me to run a app to see if they could cut a deal. I declined. They need to update there online inventory better. Because I drove 50 miles for nothing. And the salesman wanted me to fill out a app without driving or knowing the price of the car. Very shady will not be back!!!!!

Grant Tolbert, without a doubt delivered an entirely new and refreshing car buying experience than I have ever had. From the beginning to end and more he has been very precise and diligent with ensuring my vehicle purchase went smoothly and hassle-free. He certainly exceeded my expectations and I will certainly be sending everyone I know his way! Too bad theres only 5 stars b/c he deserves many more than that! Thank you, Grant!!Bob S. and Family.

This was one of the easiest purchases of a car we have ever experienced. Bobby Gray and the rest of the people at Kia of Hattiesburg were very friendly and very helpful. I recommend this being the place you go to buy your next car!

My experience with Blake Hitt was excellent. I am the type to be suspicious of sales people of any kind, but Blake was very friendly, helpful, and honest!This was one of my best car shopping experience in a long time. Blake was very informative and answered all of our questions patiently.

My experience at Kia was amazing. Everyone there has the best attitudes, and willing to help. Garrett is best! He actual makes the car shopping experience a breeze!

Friendly staff and very understanding went out of their way to ensure our car buying experience was all it should be

I had the most awesome experience buying a new car! Go to Dean McCrary Kia and ask for Sheri McLendon!! She will help you in any way possible!! Shes honest and upfront with you the whole way! Shes AMAZING!! She needs to be PROMOTED!!!! Thank you so much Sheri!!!!

I absolutely love Kia of Hattiesburg. Garrett Green is a great salesman and everyone at Kia was willing to go above and beyond to meet my needs and give me what I was looking for. I will definitely return for further purchases.

A nice experience will looking for a vehicle. I recommend asking for Garret Green, he was kind and very helpful. He was able to answer all my questions.

Ask for Blake Hitt! You wont be disappointed. Great personality, extremely helpful, and will get you the best deal possible. Hell make your experience great!

Terry Foxx was the reason I kept coming back to Dean McCrary Kia in Hattiesburg. He always made sure we were treated with courtesy and respect. He will always have mine and my husbands appreciation and admiration, as well as our gratitude. He did so much for us. I can never than Terry enough for all he did for us... He went above and beyond the call to help us and that will never be forgotten!!

The first associate that helped us was cool, but my interactions with Noah sort of left a bad taste in my mouth. He gave me the runaround about finding a car that I wanted and kept trying to sell me something I didnt without helping me look at anything else, and multiple times he said that I dont know what Im looking for. I personally dont take too kindly to someone insulting my intelligence like that, and Im probably not going to recommend these guys to anyone looking for a vehicle.

Garrett Green gave me the best dealership experience Ive ever had, and Ive had some stellar service but his was superior! He is no doubt an asset at this location and I will be purchasing all of my vehicles from here in the future for my family and my children, solely due to Garretts service. I will most assuredly visit Dean McCrary for all of my personal and business vehicle needs and I will encourage my friends, family and business associates to do so. Thank you, Dean McCrary, and most of all, thank you, Garrett!!!

The service was great and friendly. Blake Hitt and Garrett was the best salesmen I would recommend them to anyone. Thanks guys. Love my new 2017 Santa Fae.

I purchased my 2017 Kia Cadenza from Grant Tolbert, and I had an amazing experience... I would highly recommend Dean McCrary Kia and Grant to anyone looking to purchase a new or used vehicle.... 5 STARS all the way

They will try their best to help

Came to Kia some days ago interested in either purchasing a new or pre owned vehicle. I was greeted by Garrett, he was very friendly and knowledgeable! He took his time and answered allOf my questions. So glad I chose Kia of Hattiesburg! :)

This is by far the best experience Ive had at ANY dealership.. Garrett is a great salesmen and the whole staff are Great People! I bought my first car from them and now another! Lifetime Kia Buyer!

I had the best experience buying my car from Dean McCrary. It was quick and easy and thats all thanks to my salesman Kelcey Williams!! If your looking to buy a car, he is your guy!!!

Such a great place to buy a car! They strive to make the customers happy and will do anything to meet that! Mark helped me get the vehicle of my dream! Go see him!

Great customer service, If you want to buy a car and get a deal see Kelcey excellent salesman, he works hard for his customers. Excellent dealership Kia Dean Mcurey, Hattiesburg Mississippi.

Prompt and efficient. Very pleasant staff.

Excellent customer service!!. I am very pleased with the last Optima that i bought and cant wait for them to get the 2018 Kia Stinger!. Special thanks to GM Terry Foxx

Blake Hitt got us a really good deal! We had a great experience overall! I love the lifetime warranty for cars with under 100k miles! Go see Blake!

My tire light came on on my Kia Soul and I went in. They took care of me, checked, my tires and got me on my way. Very courteous.

I almost didnt go. I showed up expecting another disappointing shady dealership. I left with a great experience, a great no hassle deal, and a brand new car! Thank you everyone at Dean McCrary Kia.

Best car buying experience we have ever had!

Grant Tolbert was a delight. Super friendly. Very knowledgeable. Car shopping? Ask for Grant. You will be treated right.

Dean McCrary Kia is the best....I dont go any where else...Ive had 3 Surrentos now Im in a Kia Forte...The best gas mileage ever....They Will work with you to try to get the best payment they can....Every one is so nice....My Daughter has had 2 Kia Souls from Dean McCrary also...We love the life time warranty also

Sheri McLendon makes the buying process of a vehicle an easy process. She is very friendly, courteous and knowledgeable. I dont think I could have found a better salesperson to deal with. If you are in the market for a great vehicle and want an easy, amazing experience then I recommend asking for Sheri! She really goes above and beyond for her customers.

Excellent customer service, professional sales department, outstanding service department, great build quality on all vehicles.

Great place to buy a car. Kias a great product these days and the dealership offers a Lifetime warranty (Unbelievable). If you in the market for a New or Pre-owned car or truck you owe it to yourself to Stop by. Great staff, no going back and forth in order to get numbers.

Me and my husband came and were just wanting pricing and to see how much we would need to purchase our dream third row however we had a HORRIBLE experience with a sales man!! He kept talking and never answered any pertinent questions. When we applied he did not listen at all and only pulled my husbands credit and never even completed my application he just kept talking needless to say he was a horrible representative for this company. I knew he was being untruthful because my credit tells me via my cell phone app when someone requests my credit. He never even took my application he told us 10000 down and hurried us out the door.

Love this dealership they go the extra mile. One standout employee I must mention by name is Sheri- She is the best very knowledgeable and takes her time to make sure your fully comfortable with a purchase of this type - way to go Sheri

Blake Hitt was very helpful in helping choose a minivan for my family. Very knowledgeable and friendly. Would recommend

This was my third car to buy from here!!! I love Kias and Ms Sheri is one of the best sales rep EVER! She made me feel comfortable, like we were family! And the deal she got me was exactly what I needed!!!

This is the second car we have purchased here and both times we felt comfortable and knew what was going on with numbers and cars the whole time through the process.

This is my second car to purchase from Dean McCrary KIA in Hattiesburg this year. The experience was almost effortless from beginning to end. I loved the fact that there was never at any time any sales pressure and being a woman purchasing alone for the first time, this meant everything. Everyone was positive, pleaseant and honest. A special thanks to Terry Foxx and Garrett!

Grant has been awesome. 2 thumbs up. Deal over phones with ease.

Went and checked out some vehicles with salesman Blake Hitt last week. The guy was energetic and knowledgeable about the vehicles. Also he has The Godfather poster in his office which let me know he was a true savage in the selling business!

Lets be honest. The car buying process is usually a nightmare! However, Blake Hitt made our recent car buying experience a dream. It was the easiest and smoothest car buying transaction my wife an I have ever had. And the lifetime warranty is pretty sweet. Do yourself a favor and go see Blake Hitt at Dean McCrary Kia!

Very disappointing experience. Was led on for a week that I would be getting a call every day to look at a vehicle from the Mobile location & it was “in the shop” supposedly. Expected it today & heard nothing so called & I was told sorry it was sold. Not a way to do business. Lost a sale for sure!!!! Will never go back.

Im the sales manager here so of course its awesome!

Blake Hitt is a great asset to your company. He gives great advice you can trust. Thanks.

SHERI MCLENDON was exceptionally knowledgeable and helpful!!! Best car buying experience!!! I would highly recommend in the future to anyone looking to buy a vehicle !!

Garrett Green was a great help. He was very knowledgeable and a great resource when looking for my new car.

Toneet Nickerson was very patient and helpful and was a great listener. So I ended up with a car that I am very satisfied with!! If you go here, come see her!