They were very helpful at a time of need. They took care of everything to do with the estimate and insurance company.

James has been amazing and has been so patient and helpful!!! He has went above and beyond for us to make sure our vehicle gets fixed!!! So thankful for people like him!!!

Good Evening,I was sent to Advanced Collision by Allstate. After expressing at least two major concerns with Allstate following my initial consultation, I was guided to this company. Thankfully, I had an independent consultation with another reputable auto repair shop which gave me a detailed printout, which I kept for comparison purposes. Advanced Collision missed failed to identify an important finding. The reason why is because the other dealer, when doing their initial assessment, tool pictures on the corners AND took pictures underneath the car while it was in the parking lot. Ms. Amy at Advanced Collision failed to do this, resulting in me having to makr numerous adjustments to the car after they said it was ready. A small recap is below.1. At 9:30am, I went to retrieve my automobile. Advanced Collision did NOT replace my windshield as agreed. I immediately brought this to Ms. Amys attention. Initially, she denied this, and tried to pass the blame to ALLSTATE. Once I showed her an electronic communication that she sent, her demeanor changed.2. I went back to pick up the automobile approximately 4:30pm. Windshield was replaced, BUT RUBBER GASKET NOT SEALED. No remedy as of this time.3. Advanced Collision failed to replace under cover shield. Ms. Amy stated that ALLSTATE did not inform her. However, I personally told her, but she refused to look under, stating that they will do al of that in the shop.4. I witnessed another customer service issue at the shop on my initial visit between Ms. Amy and an African American Couple seeking an estimate prior to filing their insurance with Allstate. I sent the details to Allstate, along with my other concerns that day.I hate to give bad reviews, but I hate poor customer service. You never know who your clients are. For example, I am a tenured accounting professor who holds a CPA license in the State of Tennessee. (I will not publicly name the University where I work out of respect for them). However, I went to the shop in civilian clothes (not a suit and tie), so I did not appear to be a professor. My point is that I have been given the run-around, but I am a knowledgable client with respect to vehicles. I feel sorry for those who do not have limited understanding about vehicles.My advice to anyone is to NOT go to Advanced Collision unless you are knowledgable about your repairs. Always require them (and any repair service) to return your old parts to you, regardless of if they get a refund for core parts.As I said, I hate giving bad. I can almost let the poor customer service slide, because I have think skin. But this has experience resulted in tangible evidence that cost me time as well as additional capital.It is my desire that no one else experiences this. Just a little quality control and a tiny bit of great customer service would have avoided this.Submitted Very Respectfully