Very easy to make changes but they just dont have enough vehicles at this place but thats okay cuz what I have will work out

Great Services, Thank You Jordan & Staff..

Very glad they were open Sunday. A little bit surprising they know how to add extra charges.

Staff wasnt very friendly but also not rude. Strictly business I guess

The crew was amazing. Made sure I had everything I needed bey I left.👍🏾

Had an overall great experience. I rented a 10 Uhaul. I did the mobile pickup. Had an issue with it at first because the gps on the phone did not register that I was at the location. I went inside and the store representative was courtesy and professional. The process was pretty fast. He pulled the Uhaul around the front. The total process of me going in and him pulling the Uhaul around took about 10 mins. When I returned the Uhaul about 2 hrs later the return process was just as fast. I was in and out with no problems. I highly recommend this place for Uhaul rentals.

The Manager can smile more! But he did help me out with a dolly.

Staff needs to be trained in customer serviceThey acted like I they were doing me a favour for coming there so I left and so did 3 other people.

Nice people. The app makes it so easy

Used it to transplant from De to LA, truck made it.

Very polite, helpful, took care of all our needs in a timely fashion. Was in and out in less then 30 mins

The gentlemen there was very courteous.

Great location with friendly knowledgeable staff there. The store is clean well lit with lots of supplies at great prices. The trucks are well maintained also.

Yes Indeed, 💕💕💕💕💕💕💕💕💕💕 it they are straight up Business in here, ect ..

WARNING: (LONG REVIEW) DETAILED EXPERIENCE REQUIRED TO CAUTION OTHERS...If my experience was soley based off of my initial visit during the rental purchase of the uhaul truck... Id give 5 stars! But, unfortunately thats only applicable at the start. The guy who gave me a quote over the phone was the same one I dealt with when I came in, just a bit little later, to rent. He was extremely helpful, knowledgeable, courteous, and friendly. (I didnt get his name... He was a young-ish black guy, working Sunday 6/21 @3:30. Thank you sir, for your great customer service!) Upon renting the 15 enclosed truck, he and another very friendly employee were going thru the check points with me. They read off the contract with you before you even inspect tbe truck, therefore, you arent able to validate the information. They read the fuel amount as being at 1/2 tank. Then, strongly advised me to take a picture with my phone before leaving the property, to prove beginning amount. Stating that it possibly could be off and wherever it was, just make sure to leave it there when we dropped it off. The pics Ive provided were all the pictures of the additional damages to the vehicle that WERE NOT LISTED ON THE RENTAL CONTRACT! This was a big issue for me, bc if Id NOT noticed or reported them in the inspection, I wouldve been responsible for them, had they so desired. So, off we went & all was well. We had no problems out of the truck. (minus the fact: I thought for $70 the key for the pad lock, welded on the roll down door, wouldve been included? Uh, NO, I guess thats extra too?!!!) We ended up keeping the truck an extra day. I couldnt get free to return it, so my man went to drop it off for us. (Now, keep in mind I was alone for the rental.) He was waited on by someone other than the polite man who helped me. This young man (working on 6/21 @ 3:30- a younger white guy) had an extremely nasty attitude, horrible manners, no respect & no integrity, at all. We returned the truck with the same amount of fuel, picture proven. Yet, he INSISTED we didnt! Saying that it was @ 3/4 of tank, not 1/2! ($38 difference if they refilled it!!) So instead, my man left on the truck and filled it to 3/4! Only to shut the guy up, so he wouldnt charge our card, like he was threatening to do with ANOTHER $38- on top of the $70 weve already paid for the extra day! Had I been there upon the return, things wouldve went entirely different! I just wanted you all to know what and who to look for and be weary of when renting from here. Like I said, the initial experience was great! It was the return that was a horrible headache! My advice, make sure you check everything out on that phone checklist they send you, take pictures of any and all damages to the rental BEFORE you even unlock it, go over the contract AFTER you inspect the rental. Our mileage was off, but by only 1 mile. Our gas, off by only a couole ticks. But, the damage, proven by the pics posted here, was quite extensive and wouldve been thousands to fix- had they so desired to seek restitution. Hopefully, management will read this and recognize the men who were so great, and punish accordingly the other.FINALLY...The END!!!

Always has whT I need and for a decent priceGreat value

An absolutely epic example of poor customer service. As I waited for close to an hour at the location for my rental to arrive, I witnessed employee answer phone calls, place them on hold and purposefully forget about the call numerous times. The same employee who would tell walk in customers that they were sold out and then walk to the back room laughing as the customers walked out disappointed. THE SAME employee who demanded he had to use his personal phone to photo graph my state issued ID for the rental. When I told him he was not going to use his own phone to photograph my ID, he became mad and demanded the manager who then used a UHAUL device to photograph the ID. Absolutely unbelievable, almost and almost amazing how terrible this location was. Manager OK - employee close to the worst example of customer service and work ethic I have ever witnessed in my life so far.

Customer service poor. Needs improvement.

Theyre the best!!!

Helpful and friendly. They were able to help me pick a truck for my needs and able to set up a reservation in no time at all.

Nice people and good service! Friendly!

Jordan was absolutely the rudest person I have dealt with... he kept changing the price and going higher everytime we asked for a total.. then proceeded to hang up on us when we questioned him and asked for a supervisor. Ended up having to call the 1800 uhaul number to get our reservation.

Very easy n awesome staff

Great service

They are not probably properly cleaning/ sanitizing those Vehicles after each customer

The two front counter ladies where very friendly and professional. But David the older gentleman in service was unprofessional and rude. Arrows point direction to drive, on pavement so I follow the arrows so U-Haul could hook up the tow dolly I back up to tow dolly David comes in the store very rudely can you turn the truck around the other way so I can hook up tow dolly. And after he hooks up to Uhaul he offers no assistance to hook up car which I paid for tow assistance so I hook up my car to tow dolly as Im still hooking up my car David comes around in a U-Haul and blows his horn ask me to move my car before I even finish hooking it up U-Haul needs to talk to David about proper customer service.

Made a reservation to have a hitch and wiring placed. They never did the work. When I called back to follow up about missing parts they just place you on hold and never pick back up. Avoid this location!

Ive had the worst interaction with Uhaul in general. First they sold me on a unit that was was too small for what I told them I wanted. Then theyre costumer service did nothing to help me out. After close to 2 hours on the phone getting bounced around from call to call, I finally got a unit that worked for me. When I show up to the unit, it is completely wrong. Also, I am paying for movers to sit idly by while they fix their mistake. Next they give me a unit that is owned by someone else. Finally on the third time and wasting close to 200 dollars on movers sitting around, they get me a storage unit. As a token, they give me 2 locks. Woohoo. In addition, they didnt not offer me 24 hour service or anything, so I had to call after hours and add on yet another 10 dollars to my bill. Entirely unprofessional. They location and the entire day organization.

Quick and Easy. Great job.

Horrible. Had an appointment for 7am was here 6:50am and Im still here 7:10 still no lights on and doors locked so I called and no one can get in touch with the general manager or anything this is ridiculous!Update: 7:30 guy works here came and couldnt open the door he said the manager has to be here at 7am so the guy left.

Staff are helpful but sometimes can be slow. The location is a little hard to get into when you have a trailer hooked on since its off a little street which is immediately off the main street.

I call the U-Haul customer service to make the reservation and I’m asking him if you’ll have rental that the U-Haul for one hour or 30 minutes he answer me he’s very rude he’s name Jordan and I told them I wanna rent a U-Haul trailer for 30 minutes you have to explain to me 30 minutes like one day the same price He’s very rude

Friendly and fair prices

The service there is horrible and do not recommend anyone to this U-Haul location one of the guys there was rude and the only one on staff he was not in any rush to get customers moving along

Not very informative, didnt have certain items in stock, return took a long time with no one in front of me.

Friendly staff

Clean

Great customer service

They are number 1 in customer service.