Customers service here is okay. However there is not a wide selection of natural hair care products. There prices are a tad bit higher than their competitors. You are stalked throughout the aisles and it really makes you just want to hurry up and check out or just leave altogether. I have received a free complimentary comb or razor upon checking out a few times, which was nice. I just wish that shopping experience was so much better and their selections were too.
Never going back to this store was in the middle of getting ready to purchase when me and a friend was told by the guy that the were closing we still tried to buy our hair but they refused and told us to leave while we left out they cut the lights off and when we walk off they cut the lights back on and was looking up and down the aisle as if we had done stole mind you we had already had our hair we wanted and was walking to the counter to buy it worst place ever
I’ve been shopping here for years. And today was my last time.Joe was one of the reasons I kept coming back. I don’t like feeling as though I’m stealing or up to any good. When confronted nicely the cashier and the other woman working got really defensive. I will neeevvvveeeeeer spend another one of my hard earned dollars here!!
So Im going through the store looking at their merchandise speaking to a friend and I felt as if I was being watched so I looked up and I was. Now keep in mind I have been to this store many times and this was new to me.. Never have I been watched so I continue looking and an associate came and asked me do I need help and I told her no love I got it.. So she walked off.. And about 7 minutes later the manager.. This Asain dude looked at me and said Sir can you get off the phone and buy some merchandise.?... I was appalled- I asked him to repeat that to make sure I was hearing clearly.. He said youve been on the phone for 35 minutes and you havent bought anything- I said sir Im a customer I can be on the phone and shop- Im looking for the colors Im going to blend and thinking about my potential customers tone.. So he responded -- get off of the phone or handle your conversation outside and come back in when youre finished.I thought to myself.. This is when you snap on people and they have the thought that all black people are angry. I told him So you dont want me to purchase any hair basically.. Fine you will not get my business and you will never have to worry about me coming to your store ever again.. As I continued my conversation and went to the next destination.Keep in mind .. I was not speaking loudly, I was not in line, I do not dress in the so called stereotypical attire of a thief.... Yet and still this manager felt the need to talk to me in this manner. Never Again.
I LOVE Their Prices On Their Hair,Plus Other Items Its VERY Affordable. They Work With You,Also Even Make Deals With You So You Can Get The Hair Brand Or Whatever Your Looking To Buy .My Number One Hair Place LOVE THEM!!!!
They are horrible. My girl bought Kaleidocolor from them that was recalled 2 months ago by Clariol and ot turned her hair pink!! They refused to give her money back. Horrible customer service and they barley speak english!!!
Always gives discounts and very helpful