Brought my truck to them in August they did the estimate on the truck they never call to let me know when to bring the truck in for repairs.I call them at the end of September.The Excuse oh we don’t know why I didn’t receive call to let me that the parts were in and when to bring the truck in for repairs.They gave me an date to bring truck in on the October 12. That morning of the 12 they call me and said the truck was done.When I went to pick up my truck it look like they didn’t do anything but wash it. I look under the truck and The bolts look like they haven’t been Touch calling the Insurance company to let them know what happened.I have brought 3 other cars here for them to fix but I will never come to this place again

Fantastic service and professionalism. Adam was great getting my car in and answering any questions I had. Because of the snow, they called me and informed me they might be a day late on my car. No problem at all! Im glad they called and kept me informed. If anything happens to my cars in the future. Ill be taking them here. Id recommend any repairs to this collision center. Thank you!

I have dealt with Apple and Apple Collision and I have never been disappointed. They are awesome. Great customer service, and the customer is treated with dignity and respect. Work on our vehicles have been superb.

Manager Adam Brillhart and staff are fast, friendly, and knowledgeable. Easy to work with and efficient.

The work that I had done on my car was well done, but they forgot to put my front license plate (which is Colorado State plates and illegal not to have on my car). Not a huge deal, but when I called to let them know, they threw a bunch of excuses as to why it may have happened including, maybe the tech thought it was a novelty. States plates dont resemble anything of novelty, but ok.... also used an excuse stating that PA only uses rear plates, but later said that they were used to double plated cars due to being on the border of Maryland. Own your mistakes. Accidents happen, and thats OK, but excuses like these are unprofessional, especially after putting me in a legal predicament.

Excellent experience. Kept me up-to-date on the repair status of my car. Thumbs up 5-star service!

Spending many years of building my own cars, I appreciate the efforts and care that was given to my damaged vehicle. They are a commercial repair operation limited by insurance regulations, but they go above and beyond to satisfy their customers. Their work exceeded all my expectations. If they can’t satisfy your needs I believe that you should re-evaluate your expectations and look for an custom, high end and very expensive shop to do your work! I highly recommend this business and will continue to use them when needed!!!

They got over spray on the front tow hooks, the inside of my truck was covered with a dust from when the sanded, seat covers half taken off with white hand prints on them... not a care given to how my truck was returned.. I will not use apple collision in the future.

Apple just did the very bare minimum to get my SUV in and out. Outside of the SUV was dirty, rubbing compound was on the undamaged fender. No effort to try to match any of the parts up. Gaps are way different between the edge of the hood and the headlights, bumper is off to one side. The fog lights are adjusted to point almost straight down. They just wanted to push this out quickly, since it an insurance job on an old SUV. Just like McDonalds billions served, but not very good burgers, just edible.Update 4/28/2017 Heard banging on the front of the SUV after a out of town drive last night. Found missing bolts and clips from the inner fender liner to attach it to the frame and bumper. Could not see the problem from above when I picked it up. Lowered my rating to 1 star

Awesome experience, I got updates on my vehicle every couple days. Everyone was friendly, courteous and made the entire situation so easy.

Im being told it will be a month before they even start working on the vehicle. So right now Id give a zero star if I could. Maybe the quality of work could be a redeeming quality but as of right now I highly recommend not going here.

The people at Apple Collision are amazing! They were honest and helped me understand the estimates and what my options where! The front desk is also helpful and professional! Thanks to all of you! Especially A!

I had someone back into me while I was shopping and they did not leave any information. That is beside the point though, Apple Collision Center was great. I originally stopped in to see how much it would cost to repair my rear bumper before I contacted my insurance company. They worked up the quote without any questions, but kept on file for me while I contacted my insurance company. After contacting my insurance company, Apple made it a smooth process. They finished the work on my car early, which was a nice surprise and it saved me money on the rental car. The rear bumper looks great, I would recommend them and would use them in the future.

Great service

My daughter was in an accident. She has a Honda Civic that she loves. Apple did a great job of replacing the parts, repairing all the damage and blending all the paint perfectly. Its a metallic paint so its difficult to match and they did it perfectly. There were even parts that were back ordered. The car was ready just a day after the projected repair time. They kept us informed of what was going on and when the car would be done. Have nothing but good things to say about their service. Oh and we has a rental car that was pretty nice too. I would recommend Apple Collision Center completely.

Did a great job repairing my car and have great customer service!

Have used this collision center before and always have a great experience.

Process was very easy and fast. Everyone here is very polite. They are ProFirst Certified, which made me know my Honda was in good hands!

Hanover Apple Collision has amazing customer service. When my car got towed to the wrong facility, they helped get my vehicle to the right location. Their communication was wonderful about when my vehicle would be completed. And the final work up was outstanding. Thank you all so much Apple Collision, for fixing our vehicle. You Rock!!!!

Wonderful and helpful staff. Drove me to a location after dropping off my car and kept me abreast to the work being done. Very professional A++ customer service!

Hands down the best! I took my car in confused since Ive never been in a wreck before. They guided me and took care of all th work, they kept me updated often. Even send texts letting me know its progress. Im very pleased and will share the news with others. Apple collision! Thank you!

Worst experience ever. I had taken my Dart here because it had been in an accident. It had front bumper damage and was supposed to be an easy fix. When I picked my car up it was riding really funny. I called them and said that I wanted them to look it back over. They refused. I took my car elsewhere and there was a huge dent in the inside of my rim, so bad it was hitting the caliper. So I called Apple and told them what my mechanic found. They still refused to fix it saying I only had bumper damage from my accident and I must have done something to bend the rim. And then wanting 450 bucks to replace the rim. I honestly believe they missed it or damaged it during the process to fix my bumper (curbing it while driving it to the dodge dealership). I absolutely hate this company and I will never be back

This place is awsome to deal with. My wife just had her Jeep in the shop for damage to the rear and they provided her with all the info needed for insurance along with rental car assistance and they kept her up to date on any changes. The car came back in perfect condition they cleaned up better than new. I would highly recommend this place to anyone they know what they are doing.

Very good shop. Paint looks great! Fast service. Worked well with insurance.

2nd time weve needed Apple Collision of Hanover. Both times theyve done great by us. Kept us informed of their progress and were very professional.

Had an awesome experience, professional and courteous staff. My truck looks brand new again. Top notch quality work guys, thanks!!

Good service, good help.

Got in a small fender bender on my Lexus last week, called Apple Collision since that’s who’s partnered with my insurance. I stopped by in the morning for an estimate thinking it would take about an hour or so, but Travis was supper quick, I was in and out in about 20 mins! There was a small bump with communication in the beginning and notifying about the estimate via email but it was all straightened out after i called. Once my car was in the shop, communication was no longer an issue. I was updated with both phone calls and text messages about my car and Travis did a great job guiding me with the next steps after each call. I’m picking up my car even 4 days earlier than they estimated and everything looks great! — as long as you verify forms of communication with them, I can guarantee you won’t have any issues with Apple Collision Center!

The staff here are extremely professional and super nice. Just picked up our car and it looks better than I expected prior to hitting an animal. They even vacuumed the inside and washed my car! They kept me updated on the progress of the repairs daily and finished when they said they would. I would highly recommend these guys!

Car was perfect, looked like new again. Courteous staff. Highly recommended.

They do quality work at a great price!

Work was well done and timely. Communication was good as well, pertaining to progress reports and estimated completion dates.

Just picked my beetle up today. It had major damage from a ladder falling on it. These people were top of the line in helping me and keeping me informed throughout the whole process. My car is clean and they fixed above what they needed to. Cant thank everyone there enough.

Great customer service and my repair was completed sooner than anticipated. Highly recommended.

Calls you to let you know if there are any problems and CS is excellent

Service was great., very informative great explanation and kept me informed

The job was done very professionally and the service was top notch. Would recommend anyone to have their car serviced heregeoffrey woolfson a very satisfied customer

Very disappointed with their work. Things werent assembled correctly and the body work was horrible. The paint had dirt in it. The job was completely amateurish. I sent email to corporate office and received no reply.I highly recommend you go somewhere else!!!!

Our service experience with them was the most incompetent we have ever had. They had our vehicle for more than 5 weeks to fix a vehicle that was drivable when we brought it to them. They continued to give excuses and change the date when we would have it back. Every person we dealt with there lacked professionalism and couldnt give a straight answer. Hands down the worst experience ever...do yourself a favor and choose a different repair center.

Nice place nice staff. Went there and they took care of my issue no questions asked.

The yukon looks nice and had it done before time

Very professional and good work, very timely

Timely service and very thorough!

Mason hayes hooked me up with a great deal on a 2014 subaru impreza wrx. Great atmosphere great people

Accurate estimates and quality work.

They fixed my truck but turned around and wrecked it so it took an extra couple of weeks without my truck and they r still not finished still needs stone protector on it

Truck looks brand new

I was treated like i knew nothing, my concerns were not addressed, i ended up taking my car to a different shop