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NAPA Auto Parts - Hagerstown
71 W Lee St, Hagerstown, MD 21740, United States
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NAPA Auto Parts - Hagerstown

Comments
E.
Review №1

Was greeted upon entry. Took a moment to get some help but when I did the lady attendant (Jessi, Jenny?) was top notch: very helpful and dedicated to me getting the right products.For such a small stores, it felt a bit busy with a lot going on, but thats good indicator they are in demand.

Is
Review №2

First they didnt have my parts even though website said they did. However, the lady showed tremendous about of Knowledge to help me obtain the parts. Definitely appreciate 🙏 and the level of professionalism. Highly recommend

Do
Review №3

Always great people to deal with and have the parts when you need them. Great atmosphere everybody seemed to be in a good mood all the time.

Ha
Review №4

Clean store but the manager was rude and off putting. Decided to take my business elsewhere.

Ro
Review №5

This location is a horrible LOCATION WITH HORRIBLE CUSTOMER SERVICE. I tried returning an item I had bought the previous day at a different store and they will not do the return. They are forcing me to drive out of state just to do the return. DO NOT SHOP HERE!!!!!

Da
Review №6

Didnt have what I needed, but was very helpful in looking and trying to find it. The service was fast and friendly.

Ch
Review №7

Store is neat with plenty of parking. Staff was courteous and knowledgeable with a good selection of products. This store has a retro feel to it as it reminds me of auto parts stores of yesteryear which can be a nice change versus the chain stores. The store is out of the way for me, but they had what I needed at a fair price and I would not be put off buying from them again regardless of the drive time. Definitely worth a call if youre in need of some auto parts or supplies.

lo
Review №8

Posted on the front door is a sign that masks must be worn. I walk in and 3 employees are standing around. 2 with no masks. 1 with it around her neck. I say thru my mask, does your mask rule only apply to customers? Guy waves me off in an unconcerned gesture. I own 4 retail stores. I know masks are uncomfortable. I wear mine to protect my customers 10 hours a day. I live with a compromised patient. This is not a joke. If you value the health of others avoid this store.

Jo
Review №9

Awesome 👍

Mi
Review №10

Was great, Had my part I needed. Thanks

Al
Review №11

Great place

Sh
Review №12

Great employees! Bennie went above and beyond to help me! Fair prices too!

Ri
Review №13

Bad customer service acted like they did not want to help

Ch
Review №14

Very helpful went out of their way

Re
Review №15

Always able to get what I need. Great place.

Ad
Review №16

I will be coming here exclusively for replacement auto parts from now on because their parts actually fit the application I was working on. Helpful and usually a better crowd than Advanced or Autozone.

Jo
Review №17

Excellent selection and a knowledgeable staff. Helped move a backyard mechanic project along by providing excellent advise.

Da
Review №18

Need an oddball part not found in a computer screen... They found it !! Ill be back again

Ju
Review №19

I thought they were fantastic with trying to help me out finding parts for a fuel line

Dz
Review №20

Very helpfulOrdered online. Picked up in store later that day. Very helpful..

Ke
Review №21

Better car parts than those box car parts store!

Be
Review №22

It was ok, certainly not excellent. I was not even acknowledged being there for the first 5min. Finally someone said, I will be right with you. I wanted to get a starter for my historic car, however, they wanted to charge me $10 to ship it to the store. Really? Needless to say I didnt get one.

bo
Review №23

Great service, very helpful, large stock of parts, convenient location

Da
Review №24

Hard to get attention of staff and poor selection of basic products.

Gr
Review №25

Phyllis is always amazing

Sh
Review №26

Seems,to always be real busy... but the majority of the time there just B.S. ing.

De
Review №27

Had parts for my car the dealer didnt even have.

Cl
Review №28

Great customer service

Ge
Review №29

Fellow at counter took his time to find right kit I was looking for

jo
Review №30

What you need for your car when you need it!

Su
Review №31

Friendly guy. Didnt have parts though

Da
Review №32

No comment

su
Review №33

Phyllis is great

Information
7 Photos
33 Comments
4.1 Rating
  • Address:71 W Lee St, Hagerstown, MD 21740, United States
  • Site:https://napaonline.com/en/md/hagerstown/store/26429?cid=pl_yext_jobber_Hagerstown_26429
  • Phone:+1 301-739-6990
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:8AM–3PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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