I had a blowout while visiting the Miss. Coast for vacation. The service advisor, Rick Scruggs at J. Allen Toyota, was excellent! He was very thorough explaining the repairs that my car needed. The wait time was very minimal & the repair cost was much less than I thought!!! I appreciate the professionalism I received in dealing with Rick & J. Allen Toyota. Thank you for such fine service, for taking care of me & my car!! - Mary Crawford

I brought my rav4 in for an oil change and for a diagnosis check on noise coming from the front of the car. After waiting the rest of the day, they told me it was the water pump making most of the noise which thank goodness was covered under my warranty contract, however once I went to go pick it up my car shut down and would not restart. I was then told it’s probably because my battery is bad and that should change it. I confirmed do you really think that’s all? And they were like yes. So I get the battery changed went to pick it up the next morning and on my way home the car SHUT OFF on me! The fact that these people repeatedly told me my car was fine now and that there shouldn’t be anything wrong with it. So here I am at 8pm trying to find a tow truck to get my car home, and the tow truck driver was the one that found that the tech or whoever worked on my car did not properly connect the battery to the alternator resulting it to come apart and my car shutting down. Thank goodness I was on back roads when I did because I was going to take the interstate home. I’m upset at the fact they they told me repeated like your car is good when I asked them multiple times. Now this morning the car is currently making same sounds... I am still upset at the fact the they let me have to car without properly making sure everything was secure.

Absolutely awesome customer service! I love this guys! Thanks always and keep up with the great job! My Tundra is always well maintained!

Zach is an excellent caring and compassionate consultant. Not only did Zach meet me at my appointment, he called me prior to ask if i required anything before my appointment. His gesture confirmed the Allen Toyota was the correct service department for me. I will tell my friends and colleagues about Zach and if you want excellent service and care he is the best. As long as i am in the area Zach will only have my business. I will ask only for him. I hope you get a raise and promotion because you deserve it.

Great selection of new and used vehicles. Great staff, wonderful service and professional.

I take my truck here for maintenance and anything else it needs. Zach is really professional, helpful, and does everything he can to make sure you get what you need and keeps you informed during the process.

My family & I were passing through Gulfport on the way to a wedding & got in a wreck. Zach Corbin was effortless to work with! From the rental, to the repairs & everything in between it was so smooth and stress free. Kaycee Thomas was great to work with the rental as well! HUGE thanks to Zach and the team!

Zach C. was very helpful and informative from the time I called the dealership to when I arrived to picking up my vehicle. His customer service skills are 10 stars and more, very professional and not uptight at all. Thank you Zach I feel comfortable and most importantly safe heading back to TX.

Good service very professional clean waiting area would recommend to any one😁

Zach Corbin was not only professional and courteous, he was also, respectful (A rarity these days). My service was completed much quicker then I had anticipated! Always a pleasure having my Avalon Hybrid taken care by J Allen Toyota!

Go see Chad at Allen Toyota if you need a car! He was honestly awesome helping me out today and got me a great deal on a practically new car. Everyone was really professional and very nice. Shout out to Nicole who helped me get through the financial side of things and made sure I understood what all of my options were.I honestly wasn’t thinking about going to Allen Toyota to look for a car because my family have usually gone to a different dealer out of state. I am so glad that I decided to go to Allen Toyota instead of to the other dealer! I’m going to be recommending them to anyone and everyone I know.

I called Allen Toyota to see if they could schedule me to have my Shocks replaced, after another Toyota dealership couldn’t get me in for months. Bill, from parts, had the shocks ordered and ready to be installed by the next day! My service Advisor, Zach, was incredible and took great care of me. I highly suggest Allen Toyota to anyone looking to get their car worked on!

Great place. Rick is an awesome Service Advisor.

Matt B. is always super nice & friendly! I 100% recommend him to anyone coming into the service department! If he is working, he’s the first person I go to. He is extremely professional and I always have A+ service when I come here thanks to him. Thank you SO much for going above and beyond with your superior customer service skills and helping me every time I come to Allen Toyota!

Kenneth was an amazing and very personable person. He had great phone etiquette with amazing customer service; very professional!

Always a positive experiance here. For the Last Decade ive owned just about all Toyotas and they have always done an exceptional job when it comes to the service department and sales. Heck even getting parts is cheaper than at the parts store sometimes. And on this trip they found a nail in the tire. Covered under the optional coverage i have.

Six stars!!! Brandon Eldridge is awesome! I use my car for work and so I have to make sure it’s in tip top shape! He keeps me and my car up to date and running well. Absolutely wonderful service! I recommend this to anyone and everyone!!

I was told my car was outside waiting. I sighned the paper work went outside. No car, waited 5 mins... went back in, The guy said the car is coming. So i go back out waited about 10/15 mins still no car. Finally guy said they had lost my keys to my car. They was trying to find this girl who had them last. Well she finally shows up with my car, said she had put my keys in another black vechile? She said its her typical Monday morning. But all this inconvenience made me late for a meeting I had, which resulted in them canceling it. So now I have to wait another two months to reschedule this.

Kenny was very helpful and professional. He made my experience withAllen Toyota very pleasant.

Zack Corbin once again showed me pure professionalism and kindness as he always does when I visit Allen Toyota. Thank you Zack and I’ll see you next time, what an asset to the team.

Ms. Casey is so easy going. And kept me updated with my vehicle the whole time. I always have a great experience servicing my vehicle with her.

Casey was very helpful and friendly. Best care consultant I’ve worked with!

Ms. Casey Street has been awesome both times Ive visited here for car care. She is so sweet and helpful. Definitely recommend visiting here for any of your car needs.

Have always had good experiences with Allen Toyota with getting our vehicles serviced. Andy always takes care of us and is very knowledgeable and professional. Would recommend to others.

Bryan Morris was an excellent salesman, no rush, no pressure. He is very pleasant and enjoyable person to talk with. Bryan was extremely helpful and respectful from start to finish when buying my vehicle. I highly recommend Bryan Morris, if you need to buy a car. He when above and beyond to make sure I got my 2020 RAV 4 I really wanted. There was excellent customer service by everyone I met. I would recommend to all my friends and family to Alllen Toyota . Especially Bryan Morris for awesome salesman. Thank you so much Bryan Morris for my 2020 RAV 4 that I love so much.

Will Johnson is amazing! He goes above and beyond... if Will is busy, Jasmine helps me out a lot too in service.. Thank you, Potter & Jeremy for being top Notch and awesome!

Got here at 730 for service and a detail and stll here

Andrew was great. Very professional and courteous. Was able to answer all my question quickl .

Jasmine is always so helpful! Each time I come in for service, it’s fast and painless! Thank you :)

Mike McCormick and the whole staff were absolutely amazing! I appreciate everything they do for me!

Ive been here 3 times for my 2019 truck over the last 6 months and every time I make an appointment it takes 3+ hours to complete the routine maintenance and then today it took over 5 hours. The work is done well by the mechanics and the service writers are nice but the time it takes to do routine maintenance even with an appointment is inexcusable.

Called for info. Was told Id hear back and never did.

Went there to pick up some paperwork from the service department and this was the third time visiting for this paperwork. I was very disappointed from going there previously and it not being ready, however, the paperwork was ready this time (It took two weeks to get the paperwork and 3 visits). This was inexcusable to me. You dont tell somebody youre going to do something and then not follow through with it, especially, the service department. I wouldve been more satisfied if they would have given me a realistic time frame as to when the paperwork would be ready instead of listening to a bunch of excuses as to why it wasnt ready.

Jasmine was amazing! She’s beyond knowledgeable and professional! Go see her!

Will and the guys are always so helpful.I feel welcomed and at home when waiting.

Andy did an awesome job with taking care of my Rav4. I love Allen Toyota because of service like that!

Great service as always. Andy and Kenny were very friendly and professional. Will certainly be back again!

Very easy to make an appointment . Zach was very courteous and gave a thorough explanation of the services performed.

Great experience! Zack is great!

Jazmine was awesome. Very knowledgeable and professional every time I come to Allen

Mr. Mike is always very helpful and gets my vehicle done as soon as possible. Will continue to use Allen Toyota!

Great place, good people

Allways good service at allen. Thanks allen toyoto

Great Professional people with a vision for excellence and a genuine desire to serve all humanity

Casey street is a amazing person come to her for all ur Toyota needs

Fast & friendly!!😃

My service advisor Jasmine is absolutely the best. She keeps me updated on the progress of my truck and it is such a pleasure working with her.

Always a great experience dealing with Allen Toyota. For all service needs go see Kenny Harris!!

Jasmine is off the charts she is always there and ready to help me

I am proud that I own a Toyota and bought it from Allen Toyota. I have not had anything but good things to say about the service department. My service rep. WILL JOHNSON cares about the people he takes care of. I hope Allen passes this note on to Will. Thanks. Roy Cook.

Professional staff and nice waiting area with TVs and free popcorn.

Jasmine took care of me as usual! I just wish she could fix my brakes! Allen Toyota is always awesome!

Love love love my Toyota! Allen Toyota rocks!

Over two hours to get an oil change with a scheduled appointment.

Prices are high but its a good company

Excellent experience... Fantastic staff...

The staff is awesome and Casey is awesome and helpful.

Parts needef were in stock and service was friendly.

Excellent place to have your Toyota Serviced!

The specialist talk to me all the time to be sure everything was taking care off

Service is always professional and courteous.

They have a good service department its excellent

Wait not long great service today. Thanks to Kenny and staff.! Melissa Ladner

Andy was great! Thank you!!

Kenny Harris was very pleasant

Terrific customer service!

Caitlyn rocks

Got a New Car

Andy was awesome!!!

Pleasant experience